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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 97 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Developer mode and oculus mobile support stopped working

my problem is my headset is boot looping with the oculus core mobile support stopped working message after I put my password and I’m trying to back up my game data and my files and one of the things I’m doing requires developer mode and I have enable...

Quest Link stopped working as before

Hi,In the recent days, my quest link stopped working as before on my Quest.No changes have been made to neither my connexion hardware/setup nor my computer itself nor cables.It was all working fine through either air link or cable link. What I have n...

extremely slow download speed

My oculus quest 2 has been downloading an update for hours on blade and sorcery nomad, I’m on 5 ghz speed, my oculus is plugged in, and I restarted my router. but it still will not download any faster, I am convinced this is a problem with the oculus...

Import feature for TWD Ch 2 not working

I have previously been able to import a game from ch1 to ch 2 but now the feature is not working. When I click import, the 3 white horizontal dots appear briefly and then nothing happens.Any suggestions?

drnabob by Honored Guest
  • 2 replies
  • 0 kudos

Can't sync my account

Just updated my quest 2 and it forces me to go to Maya. Com/setup and then when I do it connects my account but still says it's not the account recognized. Then I put in the other email and it says there is no account linked to that email. Now I can'...

V1166 by Honored Guest
  • 1 replies
  • 0 kudos

Can't install Oculus on my PC

I can't install Oculus application on my PC, please help.Here's what's happened:1. My Oculus Link doesn't load Home.2. I uninstall and try to reinstall Oculus application on PC.3. It says there's no enough room on my driver. And I can't select which ...

Resolved! Warranty

My controller is broken i would like to know if my warranty is still good

Factory reset a oculus quest from garage sale

So I bought a used oculus quest and did a factory reset. Now the only problem is it goes right to the screen where it has the code to put in, but sissy let me go through the set up prompts to connect it to wifi. What do I do??

Halfing by Honored Guest
  • 1 replies
  • 0 kudos

Apps Crashing, not loading, social crashing on load

Ok so I didn’t use my Meta Quest 2 for like 2 months. I got back on it and updated it. I tried opening social and it is just grey for like 2 seconds then crashes. I tried playing Vrchat after updating it. It says loading then crashes. I tried playing...

Resolved! My refund money was accepted, but I did not receive it

About 4-5 days ago, i requested a refund on one of the games I had purchased for $19.99. I looked at my oculus account and it said the refund was accepted, but when I tried to buy a beat saber music pack, the visa giftcard declined. I checked to see ...

Disabled by hackers

My instagram was hacked by the below individual and since my Instagram and Facebook were connected, my Facebook was disabled. I downloaded my Facebook history and can see exactly when someone from Vietnam entered my account. Instagram’s account verif...


Resident Evil 4 Bundle

Hello, I recently got an oculus for my birthday and It came with resident evil but it wont let me redeem it. I tried going to the site it told me too and that didn't work So I tried as a gift card or promo code and that still didn't work, is there an...

Supernatural cancellation

I am trying to cancel my annual supernatural app and am having a very difficult time getting in touch with anyone. They charged my account today. We only used it a couple times during the trial and don’t like it. I ca’t figure out how to cancel it wi...

RetroVR1 by Honored Guest
  • 8 replies
  • 0 kudos

Can't connect Quest 2 to my facebook account

Hello. Looks like I have no more access to my facebook account (no email, no phone, no password). I contacted support and they sent me a link that gives me the option to have access. At the line on the link it asks me for my email and after I give th...

NBOLYA by Honored Guest
  • 1 replies
  • 0 kudos

Resolved! I can't reinstall the game I purchased

So I recently purchased medal of honor above and beyond and it was installing failed halfway through and I can't reinstall it. I have enough space for the game but every time I go to the store and click reinstall it does not reinstall the game how do...

Bone lab reseted

So I have play bone lab quest 2 no pc just headset controllers and I plugged in my headset I had to leave I beat the game had everything in the game get on it’s all gone I accidentally deleted the files stuff in the game it takes everything away I do...

mftwoo by Honored Guest
  • 1 replies
  • 0 kudos

Can’t reset PIN, link from email invalid

So, when I receive the email, I open the link and enter the new pin, all seems fine until I press save, and it says Something went wrong. The link to this page is incorrect, or it may have been copy-pasted incorrectly. anyone know what to do?

Resolved! Factory reset problems

When my oculus stopped charging, I contacted support. Now I have to send mine in, and to do that, I need to factory reset it. When I looked up how to, it said it should be above 50%, which is a problem. What do I do?

Change my birthday?

Does anyone know of a way to change or remove the date of birth on my Oculus account?

LookTwice by Honored Guest
  • 52 replies
  • 4 kudos

Game won’t reinstall or uninstall

I have had Onward since I have had my oculus I uninstalled a few months ago to clear up space however when I tried to reinstall it it did not work and on the icon it said reinstall after pressing this button and waiting for a while and nothing happen...

Code for pairing shows after Factory Reset-

I factory reset because the thing would not accept my dot combination but I got it right, anyways I factory reset twice and all it shows is where to charge my oculus quest 2 and where the light next to the power button will be with my paring code, I ...

Q0akers by Honored Guest
  • 2 replies
  • 0 kudos

Blue spinning circle and the game is not in my apps

I recently purchased breachers on my quest 1 but ever since i purchased it says purchased with a blue spinning circle and the game is not in my apps section. the purchase has went through. can you help

Owxn_0 by Honored Guest
  • 1 replies
  • 0 kudos

Oculus app cannot find Quest 1

I recently got a Quest 1 from a friend. I factory reset it, and it wanted me to download an app and put in a code. I did that, but it said that it cannot find the device. I can't find any help on the internet.