Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! PC App Won't (Re)Install

I've had a Quest 3 since launch (and before that a 2 and 1), and a few weeks ago I was surprised when the PC app lost my device and I had to re-pair it. Since then, Air Link has worked, but I can't get the PC to see my headset through the same USB ca...

Weird yellow crack issue

My roommate recently got a quest 3s. Afterwards, it developed what I can best describe as a yellow crack. It's not there when the light is on and it's not rounded in any way, shape, or form. it is horizontal and she swears it's been protected this wh...

POS shouldn't be this hard to link and use

Trying to link the q2 so I can cast from it, well get kids to cast. Did all the linking and says linked to another account. Okay BUT WHAT ACCOUNT ? So what account is it linked to so I can figure this out.

PLEASE UPDATE HAND TRACKING SUPPORT

I want to be able to use ALL the features on my Meta Quest. I was able to get past the initial pairing controllers screen WITHOUT CONTROLLERS. Contrary to Meta's consistent "put it down for five minutes". I have what seems to be no reason to continue...

knxtar by Honored Guest
  • 114 Views
  • 0 replies
  • 0 kudos

Extremely low fps on a vr capable laptop

When i try to play any game other than boneworks, i get around 5 fps with insane lag. Even on low demanding games like gorilla tag for example. However, boneworks runs just fine, i have tried many things to fix this, such as. Setting ovr oculus serve...

supyup by Explorer
  • 473 Views
  • 9 replies
  • 0 kudos

Permanently disabled Instagram

Hello, I’m following up because my Instagram account was wrongfully disabled and has now been compromised by a hacker. I received a vague message stating my account was “associated with another account that went against Community Standards,” which is...

Age verification

I got an email saying I need to verify my age. I pressed the link in the mail from my phone. I chose the credit card option (money has been withdrawn from my account). Then it asked for a code, but the meta quest was turned off an I didn’t receive a ...

IMG_2438.png
Maxtolla by Honored Guest
  • 73 Views
  • 0 replies
  • 0 kudos

facebook

i cant gain access to my facebook page and i dont have access to my e-mail account that is posted with it and i have no other options in changing it.....i wish there was a way i could talk to somebody for help cause im starting to panic

mcelebs by Honored Guest
  • 85 Views
  • 1 replies
  • 0 kudos

Resolved! Quest 3 stuck in an update boot loop

I own two Meta Quest 3 devices with Meta Warranty Plus coverage. I am experiencing the endless boot loop with one of the devices as described in the following threads: https://communityforums.atmeta.com/t5/Get-Help/QUEST-3-STUCK-ON-LOGO-AND-DOESN-T-S...

humbugnh by Explorer
  • 22529 Views
  • 68 replies
  • 3 kudos

Quest 3 Charging Problem

When the kids are playing, they stop when the battery is completely dead, and when I plug the device into the charger, it takes hours to charge, and sometimes it won't even start charging. Is there a setting to turn off automatically when the charge ...

Can Pair my Quest 2

Hi,I am trying to pair my Quest 2 Headset and ask me to go to work.meta.com and I put my work email, and it keep saying : It looks like there isn’t an account associated with [mod edit to remove private info]But how can I go to the admin settings? IT...

CGonzo by Honored Guest
  • 103 Views
  • 1 replies
  • 0 kudos

Quest Pro Audio Priority/Crackling Issue after v76 update

I've been using the Quest Pro for PCVR for the past two years or so. I know more than a dozen people who use Quest Pros as well and recently some of us have noticed an Audio issue that seems to occur intermittently. It started to appear following the...

Meta quest link app issues

Hello.I am having issues regarding the meta quest app As soon as its done installing i am met with an error.I think the issue is OVR server because it automatically shuts down Even manually starting it doesn't fix my problem. Thank you.

Screenshot (4).png
Onisten by Honored Guest
  • 102 Views
  • 0 replies
  • 0 kudos

HOW to trigger a sound?

I'm using horizon worlds desktop editor and, sheesh, what a MESS. So, I've got a trigger that I'd like to play a sound when a trigger object hits it. The trigger on "objects tagged" is set and the object tag is correct, but now what?I cannot find any...

Resolved! My controllers are drifting a lot

It’s to the point where it’s constant and I need new ones. If you could check my Warranty and see if you can send me new ones that would be great

Resolved! Walkabout Mini Golf club jumps around during putt

Hubby and I just played a game together. His club glitches, twitches, jumps around often when he is trying to putt. Something is wrong. He said it did this the other day also. He holds his club handle perfectly still, not moving, and I can see the en...

Quest 3 (not S) not turning on

Hi guys. I'm a light user. Checked the other day and have about 300GB free.I have the Q3 with extended battery. When I clicked the power button this morning, it wouldnt power on. There are no indication whatsoever that it's turning on. Had the USB ch...

CE_Auke by Explorer
  • 238 Views
  • 6 replies
  • 0 kudos

Resolved! headset wont turn on and air blowing outta of it

So basically i got my new vr headset a couple days of go and one day i just put it on the charger and i wake up to find it blowing air and wont turn on i have tried to hold down the power button and volume button but still wont work i have literally ...

Resolved! Meta Account 2FA

Hello Meta, I have problems signing into my Meta account for my oculus app. When signing in with facebook, it tells me to use the 2FA app (Duo) to type a 6 digit code. I do it but it keeps saying the code is incorrect and cannot sign me in. I realize...

Tatem.alt by Honored Guest
  • 2195 Views
  • 11 replies
  • 1 kudos

Urgent Help Needed: Can't Disable Expired 2FA for Meta Account

Dear Meta Support Team, I’m stuck in a login dead loop and desperately need your help. My main Meta account (hezheng0315@gmail.com) has expired 2FA, which blocks me from logging into any Meta service, including the Help Center. I’m now reaching out v...

Resolved! Managing multiple headsets in Middle/High School Education

We have purchased 8xQuest 3 headsets to use in our schools and are looking for the safest way to manage. Is it best to create a generic account to use on all 8 devices, or create a unique account for all? We need to be able to manage adding apps cent...

NicBat01 by Honored Guest
  • 12797 Views
  • 8 replies
  • 0 kudos

Why doesn't Quest 3's Do Not Disturb notifications setting work?

Do you know what I absolutely hate? Notifications. What's worse? Not being able to turn them off. What is worse than that? A setting that says it will turn them off, but doesn't work. Does anybody know what could be wrong? Or of a way to remove the n...

Joeru40 by Honored Guest
  • 107 Views
  • 1 replies
  • 0 kudos

Resolved! Can't activate Oculus Go after factory reset

Fired up my old Oculus Go the other day, after not using it for a long time. I know it now requires meta account, so I created one before I switched it on. Suprisingly the Oculus go worked straight away and I could use aps without the need to link wi...

Anonymous by Not applicable
  • 3014 Views
  • 11 replies
  • 0 kudos
Top Kudoed Authors
Labels