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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Eleven Table Tennis
When I hit a ball to my opponent another ball appears, trailing it. It disappears when the other player hits it back. Any ideas how to fix this? Thanks.
False Meta Account Attached to my Instagram
Hello, I am having an issue with my Instagram account where a false Meta Horizon profile has been linked to my Instagram account. I saw on this community thread that Meta Quest Support can resolve these issues. However, I got a email response from th...
Eleven Table Tennis
Only in the lobbies, I have started to see 2 balls when I hit (but not when they return). Any ideas how to resolve this please. Restarting headset does not work. Thank you
8-Digit code to verify age.
Community,I have had zero resolutions from customer service as to why I can not see the 8 digit code to verify that I am over 13. I have reset the factory settings and paired again with the account. Nothing. They are threatening to suspend the accoun...
Problem using Quest 3 and applying ASW.
I have a problem using Quest 3 and applying ASW. I use Quest 3 only for flight simulations X-Plane 11/12 and MSFS2020.I use a cable connection.My USB connection bandwidth is around 2.4-2.9.I tried different configurations and settings in Meta Quest L...
Q3 charge port gets hot preventing charge
Every time I plug in my Q3 to charge, the port becomes very hot and smells like it’s about to catch fire. Because of this I can’t charge it, making the headset useless.
I need to talk to support please
Someone from meta please contact me
Unknown Meta Account Added To My Facebook Account
Dear Support Team, My Facebook account was recently hacked, and during the breach, the hacker created a Meta account using their personal data but linked it to the hacker's email address. They then connected this Meta account to my Facebook profile. ...
Problem with Meta Quest Air Link
First of all, I'm trying to get help from support, but official site don't see my Oculus Quest 2 serial number, even i copied it from Meta Quest Link app and from my controlers.But to the main point.I have PC build from this:Motherboard ASRock B450 P...
Resolved! My Quest 2 was stolen
Hi my oculus quest was stolen from my home Is there anyway you can see where and when some one was on it last please ?
Cannot connect to friends in “Vertigo Games” games
My friends and I love Vertigo Games’s games. Arizona Sunshine and After the Fall are some of the best VR games in the market… but we keep running into the same issue every single day - WE CANNOT connect to each other! We join a lobby just fine, but h...
Quest 3 No longer works on PC VR, and is COMPETELY BROKEN
so a few days ago I changed the OpenXR on my main PC to Oculus from Windows MixedReality just to get pavlov vr running, and ever since I did that it has completely broken my PC VR, now in standalone mode the Quest 3 works completely fine with no issu...
Big charging wattage
I use a 120W charger that came with my phone to charge my q3 while playing. Just wanted to ask if that could potentially be a problem.
Meta not honoring one year warranty
Meta does not stand behind their workmanship. Do not buy, go with Sony Playstation VR. The Meta Quest VR device will break, and Meta will not honor their one-year warranty.Bought our son Meta Quest 2 in April 2024, in Nov 2024 both controllers stoppe...
I can't connect my quest 1 to link and not showing on account
Hello, i can't connect my oculus quest 1 to quest link and the quest 1 is not showing on account but i see in the meta horizon he is connected to the profile. what i need to do?
Oculus Quest 1 not downloading apps
So I bought this Oculus Quest 1 with 128GB (used) and it came factory resetted, so I had to use the current newest version of meta horizon to log in, but it didn't work at all, I got multiple errors like it got stuck at the safety screen in the setup...
Alien VR needs a cheat menu after you beat the game.
I would love just to mess around the game with unlimited ammo and hardest difficulties. I barely into it at easy and im always out of ammo. I can't imaigne the fun it must be at harder.
Launch apps in "unknown sources" remotely
Hi,I am developing some simple applications which I am uploading to my quest 3 headset.The games get downloaded to the "Unknown sources" folder in my quest 3, and not the main app library.I have a strong need for being able to launch the apps remotel...
Lost access to email on my Meta account
My email was associated with my former school which has revoked access to the email itself. I cannot update my meta account with the new email address I'd like to use without access to a confirmation email to the old address (that I dont have access ...
Right controller doesnt turn on
I came home recently after not using my vr headset for a week, both controllers didnt have battery and when i changed them for new ones the right controller didnt work at all, the light didnt even blink. My left controller worked fine and i swapped t...
so many issues...
1- meta quest link, reinstalled 10 times... Air link not working properlyon my meta quest 3s it says minimum requirements not met or something like thatit is a i12 with RTX3050ti should be ok...my old 6th gen with rtx970 worked!!!!!so then i se OPENX...
Horizon OS Gallery app on Quest 3 missing
I have been on v72 for a few weeks now, and last night the settings app said that there was a new update for v72. After upgrading, I can no longer view any panorama or spatial videos in the files app (the files app takes a while to show the panorama ...
Left controller menu button not opening menu
Hello meta quest support I've come into a issue. On the left controller there is a button with 3 lines that I've been told opens a menu but when I click the button it doesn't open or do anything it clicks and the tracking picks up on me clicking itBu...
Quest 3 link cable NOT working with battery pack
So, after the latest quest software update, my link cable will NOT connect to my PC. However, IF I unplug my battery pack, then it will work! So, basically my battery pack is USELESS when I use the "official" meta cable for the linking purpose The a...
(AirLink) Audio does not work while in AirLink.
So i just recently bought a computer and wanted to try out AirLink. I connect my headset and follow all steps, when I run a game, even look at youtube, or use discord the mic works but there is no audio. When I run stand-alone all audio works. My bud...
Resolved! Account recovery
Hi, I need assistance recovering my account and transferring my data, progress, and games to a new account since my Facebook account was deactivated. Any guidance would be appreciated.
Controller Problem
My right controller isn’t working. I put new batteries in it and it still says battery low and won’t connect. What do I do?joe parson9136835215
Resolved! Quest for Business and Kiosk mode
Hello everyone, I'm considering enrolling in Quest for Business and I have a specific question regarding device and app management. I need to ensure that my devices and apps can function in Kiosk Mode to prevent users from accidentally exiting the ap...
Resolved! Unable to pass Cloudflare security using Meta Browser in the Quest 3
When in VR I’m trying to access a website (Vatsim/ Chartfox), I’m unable to pass the sites Cloudflare security check when using Metas browser, if I use Wolvik browser in the headset I can access the site.The problem is I’m using Virtual Desktop and t...
abt recovering my suspended account
Hello, my account username is eros.1225 before some months my instagram account was disabled by instagram it seems mentioning i violated the guidelines. But as far as i remember i have never violated the guidelines, and since i was not in access of t...
