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Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 68 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

White Horizontal line covering bottom part of the screen.

  I have this White Horizontal line that covers the bottom of my screen. It also distorts and adds like a gradient to the bottom of it. I dont know what to do about it. It appears randomly while i'm playing games. Anyone have any ideas on how to fix ...

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Ofrin by Honored Guest
  • 3 replies
  • 0 kudos

Account locked

My account is telling me that I am locked out due to coummity standard. We have not played the VR since December 2023. The kids wanna play it now, I have checked all my account stuff and it all looks fine. It won’t let me log in on the headset or the...

Bcd19898 by Honored Guest
  • 2 replies
  • 0 kudos

Contractors Vignette

Hello together, just bought contractors and I started the game without vignette which helps a little bit against motion sickness or VR sickness. But I can not find any settings to enable this. In population one I was asked or it was suggested to add ...

x_Martin by Honored Guest
  • 1 replies
  • 0 kudos

Resolved! OculusSetup.exe doesn't work

I run the installer, download 2gb of data, starts installing then get an error message:"Restart computerSorry, we encountered an error during installation.Please restart your computer and try running OculusSetup again. If you still experience issues ...

How do I locate a lost controller

I looked everywhere and I can’t find my controller is there a way to locate it or use Bluetooth or anything like that to locate it and if it’s off is there still another way to locate it and turn it on

fluffle54 by Honored Guest
  • 16 replies
  • 17 kudos

Encountered error sending email

'Encountered an error sending the email.' I tried to port my Oculus account over to Meta but I keep seeing this error when trying to create a Meta account. I saw another post that says my email needs to be registered to some Meta account so I added i...

Black screen with the blue oculus logo in the center

I'm oculus is stuck on a solid black screen with the blue oculus logo in the center... I just paid all that money so my son would have it for Christmas just for it to die and can't to anything on it now a 300 dollar paper weight... I'm upset because ...

Help I can't refund.

So I bought a cooking game a long time ago and didn't like it, I forgot I bought it found it again with new stuff and I bought it again, but sadly I didn't like it. And when I went to refund it it said I couldn't because I already did one. Please jus...

Junkrat32 by Honored Guest
  • 2 replies
  • 0 kudos

Resolved! How to pair quest 2 to multiple phones

I own a Quest 2. I made an account, paired my phone with the code, and it was set. I made another account for a family member, but when they download the app and try to pair their phone on their account, the code does not show up. Any ideas?

Slosshy by Honored Guest
  • 63 replies
  • 9 kudos

Resolved! Confirmed working PCIe type-C cards for Quest 2

Since a lot of users are reporting issues with both battery drainage and performance issues related to bandwidth when connecting the Quest 2 to a vareity of type-C ports, I thought it'd be a good idea to share what Type-C PCIe cards actually meets th...

Resolved! Gorilla Tag ban

 My Gorilla Tag ban was only 2 weeks and it’s been longer than 2 weeks. It’s also saying negative 28 hours left. I’ve tried appealing my ban but it doesn’t work. What should I do? And my ban was supposed to expire yesterday but it didn’t.


1 Game Not Working

I've been playing Mothergunship: Forge. It was working fine earlier today. I tried to open it today, and it shows the name of the game and then goes black. Game does not run. I've tried restarting the system, uninstalled and reinstalled the game a co...

Brinck13 by Honored Guest
  • 0 replies
  • 0 kudos

Oculus Quest 2 doesn't boot properly after factory reset

Hello everyone, I've recently tried using my Quest 2 and it wouldn't boot properly, nor would it recognize my controllers. After going through the standard stuff of replacing batteries, resetting normally and making sure that everything was charged p...

Resolved! Discount Code Misleading

I noticed for Walkabout Mini Golf the SPRING30 deal shows up on the game page, but when you go to enter it at checkout, it gives an invalid message. Could be confusing for folks.   

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Quest 3 V62 app permission

Hi,does anyone know how can I fix problem about App permission? I updated system as V62, then when I installed one Android app, I cannot run it and it always shows no permission but there is no any way to set permission. It is already set on Develop ...


Resolved! Our 2 meta quests can’t access servers

Hi. we have x2 Oculus 2 headsets. This morning one would not connect to the server on one game, then we noticed it wouldn’t connect to any game with online content (with error messages on all online games similar to “not connected to server”). 30mins...

Tracking lost

Please can someone assist. We purchased the meta quest 2 as a Christmas present. We are being faced with the Tracking lost error message. We have tried all of the tips we can find online and nothing works. Tried to complete a factory reset and that a...

Quest 3 won’t power on

Hello, i went to power on my quest 3 this morning after having it on the charger all night and it initially looked like it was going to power on like normal then gave me an icon that looked like it was downloading something, a down arrow in a box, th...

mattb0806 by Honored Guest
  • 7 replies
  • 0 kudos

How to contact support re suspended accounts?

Hello, received email notices this morning that both my parental account and my son's supervised account were suspended for issues with guidelines, terms of service etc. I've had to set up a second account to even access this forum and spent hours to...

ItsyPip2 by Honored Guest
  • 3 replies
  • 0 kudos

Meta App - cant see purchase buttons

I'm on Android. The Meta App makes my phones home buttons stay visible and they cover up the apps purchase buttons and other buttons at the bottom of various screens. Example below.  

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RekcutBE by Honored Guest
  • 5 replies
  • 0 kudos

Incompatible video card (system doesn't meet minimum specs)

A few days ago I upgraded my PC, 5700XT to 7800XT, and the VR are not working properly. Once every 10 minutes, the image in the glasses starts to double, using the Oculus Tray Tool I found out that the compositor is dropping frames, and after ~10 min...

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Horizon World

When I start up Horizon World it keeps telling me to sync account to play. I went to and signed in with me meta email account and went to accounts and when I go back to Horizon World on the VR it still says sync account. Not sure what ...

J-Dub_2 by Explorer
  • 7 replies
  • 1 kudos

Unable to log in to my son's account

I am trying to add my son's Meta account to my Quest but he is unable to log in to his account. The email code arrives but the system insists on sending an SMS code as well and this never arrives. The phone number is the correct one and he can receiv... by Honored Guest
  • 1 replies
  • 0 kudos
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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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