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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 44206 Views
  • 111 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

WORST CUSTOMER SERVICE (service ticket number 470047)

I been going back and forth with support through email. This had been one of the worst experience I have ever had. Its been days and I been going back and forth with the support team. They have done nothing but gather demographic information on me an...

The installation of update 1.23.0 never finishes

I have tried many times to install the latest Oculus update, 1.23.0 but it never ends. It gets stuck in step 12 of 13. I tried to uninstall Oculus and reinstall it and it updates all the steps except step 12. It stays thinking when trying to install ...

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upload a VR image to oculus

Hello everyone is new to the forum and I just got The Oculus rift.I'm a designer and I show my projects in virtual reality. I have always used the viewers that are on the market but now I decided to take a big step forward. But I wanted to understand...

curaz79 by Honored Guest
  • 667 Views
  • 4 replies
  • 0 kudos

Humble keys for oculus home. How does that work ?

A few titles are on sale at humble that will give you keys for oculus home as I understand it: Arizona Sunshine is provided via Steam key for Windows or via Oculus key for Windows. For Steam key redemption, a free Steam account is required. For Oculu...

KlodsBrik by Expert Trustee
  • 4051 Views
  • 10 replies
  • 0 kudos

Weird Internet Issue

Hey guys, I have my laptop wired up through an ethernet chord and have great speeds on a general basis; however, whenever I launch an app on the oculus (ie. single player bigscreen) my connection speeds drop like crazy. I had a 1080p video buffering ...

Oculus software

I bought the Samsung Oculus gear VR for my S7 Edge. Put the phone in the headgear and it downloaded the Oculus software everything worked great until my 2 year old got ahold of my phone and by the time I was done fixing everything could no longer fin...

Order Cancelled

Looks like I'm not the only one, but my order was cancelled almost as soon as I submitted it, no reason was given. I was only referred to a support link, had to submit a ticket, I was answered that they are reviewing my order. It has only been 24 hou...

Audio backwards sometimes

This doesn't happen all the time but periodically the L&R speakers of the HMD are backwards. I've observed this both in Elite dangerous and Space Pirate Trainer (haven't been playing much else). Just an odd observation in ED (panel opens on the left ...

TickTock by Heroic Explorer
  • 767 Views
  • 5 replies
  • 0 kudos

Oculous rift trouble

I am new to the VR world. I just bought the Samsung Gear VR with remote, and purchased through the Oculus site the ocean Rift. Even though I've purchased it now I can't get past the menu. Every time I click on anything it tells me to go back to the m...

[Bug] Oculus Shop/Home 2.0 won't start - White limbo

Hello,I've been using the Rift since Black Friday and I'm having a blast with it so far !I tried the Dash beta last month but it never worked, HMD got orange light and wouldn't turn on for some reason so I gave up and opted out of testing until the v...

linc0nu by Honored Guest
  • 763 Views
  • 4 replies
  • 0 kudos

Oculus Software

Hallo,meine Oculus-Software update wird nicht installiert...Warum nicht?

Mic70 by Honored Guest
  • 182 Views
  • 0 replies
  • 0 kudos

Schwarzer Bildschirm im Setup / black screen while installing

Hallo.Habe folgendes System: I7 5820; 16GB RAM; Geforce GTX970 Gainward.... Alles Funktioniert soweit ohne Fehlermeldung. Wenn ich jedoch bei der Aufforderung die Brille aufsetze, kommt kein Bild, sondern nur Ton. Ich muss leider einen HDMI -> Displa...

N2019UOR by Honored Guest
  • 1129 Views
  • 1 replies
  • 0 kudos

HDMI Detection

Build:gtx 1080fatality gaming gearcosair vengeance ramissue: there is power being directed to the headset but I'm having the issue of no images being projected and the hdmi is not being detected in the oculus device hub also. i have kinks in the cabl...

Update not installed correctly message

I keep getting this message.An Oculus update may not have installed correctly. If you experience issues, restart your computer or visit support for help. Restart didn't help. I also have Oculus Software Update sitting in my Updates under Pending that...

mia389 by Honored Guest
  • 668 Views
  • 2 replies
  • 0 kudos

Rift sensor on active USB 3.0 extender

Hi!I've got a question regarding active USB 3.0 extenders for sensors. I've plugged mine on 5m version of http://www.unitek-products.com/search?view=product&id=78 with additional 5V 2000mA power supply and I have issues. Oculus software doesn't see s...

Oculus Rift white light round both lenses when loading a game

I have just purchased the oculus rift with touch controllers, It seems when I load up a game I get the picture in the middle but an annoying white light that seems to go round both of the lenses for about 5 seconds until the game loads.=Is this norma...

Lambert91 by Honored Guest
  • 828 Views
  • 3 replies
  • 0 kudos

Rift Headset turns off after few seconds of video output

I have under 1 month old rift + touch, few days ago everything was working properly but then the headset stopped working. Every time I put the headset on i see small white thing in bottom right corner, then the oculus home place just as normal and so...

Graphics card doesn't meet recommended specification

I just purchased an oculus rift, and need to know if I can do anything to make my laptop run with iteverything else apart from the graphics card is compatible, is the only thing to do get a new computer?when i plug in the HDMI cable, it doesn't get r...

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kelleh by Sightseer
  • 443 Views
  • 1 replies
  • 0 kudos

Mac Compatibility

Hi, I have a 2017 macbook pro running on the High Sierra OS. My specs are: 2.9GHz quad-core 7th-generation Intel Core i7 processorTurbo Boost up to 3.9GHz16GB 2133MHz LPDDR3 memory512GB SSD storage1Radeon Pro 560 with 4GB memoryIf I get Steam VR, wil...

No HDMI found + Firmware not available

Hi,I purchased an Oculus Rift yesterday. I plugged it into my Graphics Card via DVI-> HDMI adapter, which was included with the ASUS HD 7970 Direct CU II (I know the 7970 officially is too weak and not supported, but other people here claimed that th...

Oculus cv1 Doa? Severe screen issue

Right from the start, only left display was working. After trying different usb ports, updating bios, drivers for usb, and reseating hdmi cable to rift and gpu, black block appeared on the left screen. Now i can only see little from the edges of the ...

Anonymous by Not applicable
  • 269 Views
  • 2 replies
  • 0 kudos

Sensors poor tracking quality

Hi, I got a 2 sensor setup, one of which has a usb 3.0 extension cable, I've had this setup for a long time, and used to be able to use it even when both had an extension cable without issues, then some update happened and I started getting problems ...

Unable to use Oculus

I have an i6700 and a 1060 with 16gb of ram but when I launch oculus the cpu usage jumps all the way up to 100% and stays there. It works fine on my other pc but this one is not having much luck. Any reason why? If I keep the headset off the cpu usag...

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