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Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...


bought a second hand headset. Trying to pair it to the app. Bluetooth connected, wifi connected on both headset and phone, headset is charged, app is up To date etc etc, still won’t pair says “try again” and gives the generic help tips such as above....

Pin Issues

I'm trying to purchase a game but when i do it ask for my pin which i don't remember. Then when i go to reset my pin via the link emailed to me it won't let me and says " Something went wrong. The link to this page is incorrect, or it may have been c...

cant install games on PC (windows 11)

just formatted mt PC and I can't install anything. When I try to install something I get a notification about 10 seconds later saying " ______ couldn't download. Please check your connection and try again, visit oculus support."what do i do here?

Screenshot 2022-12-25 174840.png


I can’t add my card because when I try to it just says unable to add payment method and I don’t understand how to fix it

Login to oculus app problem

Hello, I am writing on behalf of my brother who is trying to log in to the meta account for the oculus application. The second day we try to get the access code to the email address registered to the account and none comes. Can't even log into the fo...

downloading wont work

So i just bought walking dead saint and sinners 1 & 2 today. I hit install then immediately got off to do some other stuff. When i get back on i see 0 B /6.3 GB on the app. I tried everything, i looked it up and still failed. Any ways to download it ...

Log in issue

Help needed please, My son attempted to log into the Oculus and was prompted to go to a meta web sight to log in, it gave him a pin but didn't allow him to log in. Now I cant log into any of the two units. Nothing will load and I have lost all of my ...

Can’t log into app

I wanted to change the primary account so I reset our two brand new oculus headsets & restored factory settings. And then I logged out of the app & now I can’t get back in to the app. It says my email isn’t being recognized. And when I could log in b...

Oculus Link not working

In the past, I have used link from my PC to my quest 2. I have an NVIDIA GTX 1650, which is apparently unsupported, despite it working. After a while of not using link, I try it and it doesn't, work just 3 loading dots on the headset. I've heard this...

Beat saber

Hi I got beat saber when I bought the headset but it wont let me redeem just says try again later anyone else having this problem?

Beat Saber Redemption Offer

Hey there, when I bought my oculus back in September, I was supposed to get a code for beatsaber for my account. I got the code/offer to get it for free LAST NIGHT on December 25 around 3 months after my account was activated. This would normally be ...

Mobile App Stuck on Gray Screen

After I install the Meta Quest app on my phone, I can use it like normal until I close the app. After the first time, it looks like it is loading but then brings up a gray screen, like an empty announcement. There are no buttons or anything to intera...

phrygd by Level 3
  • 5 replies
  • 2 kudos

Software installation failing?

Recently my old ssd failed, after fully reinstalling windows on the new ssd i tried to install the oculus software.The installation goes normally until about 45% where it then freezes and goes "Suspended" in task manager.Sometimes it also gives the "...

Cant get my free beat saber

Ok so I just got an oculus for Christmas and I was eligible for the free beat saber, but I never got an email or notification for it.

Resolved! Can more than one headset be out on the app?

Ok first off I am horrible with technology so I’m gonna need someone to explain this nicely hahaha.. my sons each got a meta quest 2 for Xmas, but they are younger and do not have Facebook, so I got the app and set up one to buy games, ect… but I did...


After I do a video I sync it but it’s says it’s synced but I check my app and nothing there my friends told me about 3 dots and a cloud and that doesn’t pop up for me PLEASE HELP

Meta will not let me register for Parental Supervision

I jumped through a bunch of hoops and was able to associate my Facebook account with Meta and was able to send myself a link from my child's account. I click the link and it brings me to this screen, but when I push the "Continue with Meta Account" b...

Tos57 by Level 2
  • 1 replies
  • 0 kudos

Confirmation Code Not Sending

Was able to get the confirmation code upon setting up account on desktop computer, however when trying to log in through the Meta Quest app, it does not send 6 digit confirmation code. Have been trying for the past 3 hours, for a $400 product this ha...

Can't log in to PC app

Hi, I have a Quest2, I have had a gaming PC for Christmas. I can't log in to the Oculus PC application. It asks me to open my web browser to log in but nothing opens up after going on to the web browser. It is really frustrating.Please help.

How can I reactive my account

I recently deactivated my account because I was upset stuff wasn’t working on the vr because I miss put my age and wouldn’t let me play the game that came with it so I deactivated the account but it also took my game with it I wanted to know if there...

pin doesn’t reset

Ok, so I just got a gift card and I tried buying some stuff for fun and when I try to buy something it says enter pin and I don’t know my pin so I reset it from the app and it just tells me after I try to put in a code it says “Something went wrong. ...

meta account

Every time I try and create an account with my son's information it says I can't access the page. I get to the finish creating your meta account through Facebook and it wont let me.

Error message when trying to add second account

I am trying to add a second account, however, I am receiving an error code after I enter in the code from the oculus to my phone. My phone says it is connected, but the oculus displays an error and asks me to retry a new code. I've checked to make su...

Is Modding on Quest 2 Legal/Allowed?

Spoiler (Highlight to read) Hi all,I recently got a Meta Quest 2 and was wondering about modding. I’ve seen videos online of people using an app called AppLab to add new weapons to Blade and Sorcery: Nomad. Is this allowed? I do not want to add mods ...

Didn't get referral credit

Both of my children received the quest 2 and when my son set his up he sent me a referral for credit of $35 which I used to set up my daughter's quest 2 but neither of them received the credit.

Another referral issue

I am another person who just received a VR headset as a gift and the process to use a referral was not clear enough and was done in reverse, ie. I created the account first and then attempted to use the referral link and was told it was no longer val...

Right touch controller's vibration is acting up

My right touch controller's vibration feels almost as if something is loose inside of it, but I'm not quite sure. it doesn't match the left controller's and I don't know if this issue will lead to any more problems with the controller. Is there any w...