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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest 2 Controllers Stock

When will the controllers be back in stock? I recently had my right controller grip button loose, and some other complications with the tracking.

Can’t transfer videos to MacBook

I have two accounts ..but one of them doesn’t pop up the “allow access to files” when I plug it in. So I can’t get my videos off of it. But the other one works fine(I forgot what the message was but it’s granting permission to access the Oculus Quest...

Reboot loop

My quest 2 is constantly going into a reboot loopI have tried doing factory reset. Tried powering it off, rebooting it, held the power button for 3 minutes (something someone else said to try) tried the boot menu, nothing works. This happens quite re...

Remote control of Quest

Hi there everybody. I want to remote control some Meta Quests and Meta Quests Pro in order to help these users to be able to use them in the right way. For this purpose I need to see what they see! Complication: they are not in the same network than ...

pilion1 by Level 2
  • 1 replies
  • 0 kudos

Right controller not pairing

my controller stopped pairing a while ago and whenever I go into the oculus app to disconnect and reconnect it says my controller needs an update and then it updates and when it’s done my controller still isn’t paired.

Severe Lag in Gym Class

Since the last update I’ve been having issues with lagging in a lot of my games. The one I notice the most that’s causing me to not be able to play is Gym Class. I’ve tried multiple things to try to fix it and nothing is working.It’s super frustratin...



Resolved! Rift CV1 Update to Meta-Account needed?

Dear community,We have some oldies running for an exhibition (Rift VC1) and now we got the message in the Oculus App that from January 1 2023, we need to migrate to a Meta-Account (see attached image).My question is: Do I have to upgrade?For the expe...


Can't add payment method

Have been trying for 2 days to add credit card and paypal account to payment method but still unable to do it. I was able to add my credit card a few months back. Anyone has solution to the problem?

Bluetooth Connection Problem with Gaim Controller

Hello, I have an occulus Quest 2 and the Hunter Game from Gaim with an Controller for the rifle. For a Long time the system works, but know i have the Problem, that the Trigger (Controller from Gaim) dosen't connect with Bluetooth. I can find it with...


Si j'ai un jeux sur mon sur mon PC est-ce que je peux l'activer avec oculus quest 2 et si le jeu sur mon PC a 180 GO est-ce que je peux l'activer avec une oculus 2 125

Problème connexion Meta Quest 2 a mon Pc

Bonjour, j'ai un problème avec mon casque Meta Quest 2, je voudrais transférer mes vidéos enregistrées de mon casque VR sur mon ordinateur, seulement je n'arrive pas à connecter mon casque au PC (je suis sur Windows).-Mon casque VR ne m'envoie PAS de...

Missing Referral Credit

Hi, I bought my Meta Quest 2 on Sunday and I try using my referral link with my friend but it states that I am unable to use the referral link because my Facebook account was used to activate my meta quest. I only bought the meta quest because my fri...

Resolved! Friend referral code too late.

My friend referred me to the Quest 2 but I didn't know when to click the link for it. I thought it would be like a code I could enter after I set up the device and all that but I was wrong and now I can't get me or him the credit. I just activated it...

areenix by Level 2
  • 7 replies
  • 0 kudos


I have a Quest that I have not used in a while. Congrats on making this impossible.Having spend the better part of an hour trying to use the thing, I have given up.I am looking to upgrade to a better VR device, but will NOT be looking at anything MET...

Oculus quest 2 airline control issues

Hi!I connected my sons oculus quest 2 to pc via airlink. I can see the game he wants to play but I cannot get into the game. It says to click to enter and I do that but it doesn’t do anything. Seems to be connected just fine.

Referral Code

My boss sent me a referral code email which I added through Facebook before I bought my Meta Quest 2. I can’t find the $30 anywhere. I tried to redo the code but it said it has already been entered into my account. I don’t get it. I wanted to order s...

Beat Saber

Hey- I just bought the quest 2 with resident evil and beat saber. I found the resident evil code in the box but not the beat saber code. Can you help me?

Customer support slow

I bought a unit that had right controller that was not working correctly, I summitted the issue to customer support march 2nd. I have yet to hear what they are going to do to help me. I had a long chain of emails from them saying they are looking int...

Cenzzzo by Level 2
  • 1 replies
  • 0 kudos

RMA - Meta Support Lost Device

Support ticket 6102522RMA stalled for 16+ days. No meaningful response from support staff other than, quote "As of the moment, there is no update yet from our Logistic team".Headset returned due to hardware fault with both lenses.

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