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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! MetaQuest 3 - unable to add aditional account?

After reading all the support help under "Multiple accounts and app sharing". I'm still am unable to add an additional account to my headset. Would anyonr be able to walk me though this procedure? Thank you. Additional Info and steps taken.I created ...

Chuck2626 by Honored Guest
  • 3612 Views
  • 7 replies
  • 2 kudos

Resolved! oculus link cable broke

when i used it the connecter broke so at the end so i cant plug it into my pc. im wondering if i could get it repaired     

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Mash_solo by Honored Guest
  • 348 Views
  • 4 replies
  • 0 kudos

we can't find your headset please connect your headset

this message appear when i try to lunch a link to my quest 2 i bluged a cable to my pc and it's connected in meta quest app and checked green and when i lunch the link this messages appears and then back to be connected to app again tried diffrent ca...

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Zanooga by Honored Guest
  • 165 Views
  • 0 replies
  • 0 kudos

Resolved! Login to user forum problems - Again!

This user forum is starting to have problems logging into it. I've needed to retry 3-5 times in order to login. This is with both Chrome and Safari browsers. Cleared cache but made no difference. This problem seems to crop up once in a while. Somethi...

Potentially faulty controller

I received a Meta Quest 3s for Christmas and have enjoyed it greatly! However, it has come time to change the batteries in the controllers and I cannot get the right controller to connect at all with a different battery, while the left controller is ...

account issue

My account got banned in Jan 16. I have not gotten any kind of response or anything since. All of my accounts and new accounts that I have made after also got banned. What should I do?

Noahtjt by Honored Guest
  • 103 Views
  • 0 replies
  • 0 kudos

Support email replies ignored

I have been stuck in a loop with Meta support for weeks, as every single time I provide the information asked for in the support email, my reply gets completely ignored. Then the automated system asks if I still need help, I reply yes, and I get the ...

New controller tracking suck

I bought a new right meta quest 2 controller from matastore.com and after 2 day i realized that the controller lose tracking every time i move it fast. And my left controller i have had for 3 years works perfectly fine even though i hav hit it very h...

Resolved! Will the update brick a Rift cv1?

I have an old CV1 that I haven't used in a few months. I'd like to use it now, but will the software update that bricked the other Oculus products also kill the CV1?

sford52 by Heroic Explorer
  • 257 Views
  • 3 replies
  • 0 kudos

Lone Echo plante toujours au même endroit

Comme le titre l’indique, je subis des plantages constants peu après être entré dans la salle d’oxygène en début de jeu. J’ai effectué les calibrations du laser manuel et de la lampe frontale au moins 10 fois à ce stade. J’ai essayé de baisser mes pa...

My Instagram account disabled

Dear lnstagram TeamMy Account has been disabled a few days ago in instagram. I do not know how and why My account was disabled. There is no any mistake in My Account, I have lots of feelings with my account. I have been using this account for many ye...

Developper mode : delete double ID

Hello everyone,I needed to put my Meta Quest 3 in developer mode, but when I log into my META account, it always asks for two-factor authentication... However, I would like to disable it because I sometimes lend my headset to someone else.Otherwise, ...

daa.vr.1 by Honored Guest
  • 105 Views
  • 0 replies
  • 0 kudos

Sound glitch

After I downloaded the Meta Quest Link application, I can't hear anything from my headphones connected to my PC. For example, when I'm on YouTube, I can't hear the videos, and even in other games like GTA V, there is no sound coming from my PC after ...

Need help with games multiplayer

Hi, I'm new to this and a bit older. Could someone recommend me some multiplayer games? I've bought 4 to play with my wife and daughters. I like fighting, kit boxing, zombies, and I can't find them. Thanks. But if Meta doesn't have games like that, I...

ToLette by Honored Guest
  • 79 Views
  • 0 replies
  • 0 kudos

Please let us remove Bloatware.

The Quest 3 has so much bloatware. Anytime I uninstall anything, it automatically reinstalls itself again. I don't want or need these apps. If I purchase a computer, it is guaranteed to have bloatware. But on computers, I can uninstall the programs a...

Factory Reset Oculus Quest

My brother got a new oculus and gave his old one to me. I created an account and tried to pair it, but it said the admin account was deleted and I had to factory reset it. I tried through the app, but since the oculus isn’t paired to his phone anymor...

ameliahug by Honored Guest
  • 293 Views
  • 3 replies
  • 0 kudos

Quest 2 jitters when screen recording

Summary:Screen jitter occurs when attempting to video record on two Oculus Quest 2 devices, suggesting a software-related issue rather than hardware malfunction.Description:When initiating video recording on Oculus Quest 2 headsets, the screen exhibi...

Molotov by Explorer
  • 225 Views
  • 2 replies
  • 0 kudos

Resolved! How to delete owner account if the owner is died

My mom was the device owner of my headset but she passed away and was logged out of some stuff one of them being the quest app so I can longer pair my new controllers I bought. How do I delete her account

Anonymous by Not applicable
  • 286 Views
  • 1 replies
  • 0 kudos

Quest 3 Head Strap Connector Broke

The Connector for the front head strap broke off while playing. I can not seem to find a replacement for this. I see multiple people are having this issue. I'm not going to spend another $400 to replace this headset because of a plastic piece breakin...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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