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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Please someone help
When I try to merge my account I keep getting this error message that reads “Unable to Connect” i have uninstalled the app, reinstalled the app, gone through the process multiple times and I still get the same error. Please help me before I have to s...
My ticket is not being answered
Exactely one week ago I decided to approach the world of VR for the first time, and my choice was Oculus Quest 2. Now, I bought it on the official website, but as soon as I completed the purchase (with my 100% real info, I know Oculus policy and I wa...
Downloading games on PC
I bought Beat Saber through the store on my Quest 2 headset. But it's wanting me to buy it again on the PC software. Is there anyway I can download a game I've already purchases? Or do I have to buy it again?
Cant seem to log in after merging accounts on my phone
So once I merged my oculus account that I had from my gear vr and odyssey+ with my facebook account it wouldnt let me log in on my phone anymore. When I put my quest 2 on it tells me to log in to the phone app and gives me a 5 digit code to enter. I ...
Supernatural won’t load
Hey I just updated the Supernatural app and now it won’t load. I’ve tried restarting my Oculus Quest 2 and reinstalling the app, but it still just goes gray for a second and then sends me back to the Home Screen. Very frustrating especially since thi...
To repair or............. to repair - except.................... it doesn't
Done it - followed instructions, rinse and repeat - nadda. Occulus Home is dead on my PC - haven;t opened it for a couple of weeks but today it wouldn;t fire up at all.Please help
Can’t type in App Store search bar?
Hi fellows, does anyone has the virtual keyboard issue which just happened to me today? The keyboard can type in browser and anywhere else, but just can’t type in store search, it doesn’t come out the letter I pick and even use dictation still doesn’...
Mirror never work and I'm on the same wifi.
Google translate versionHello, I have an Oculus Quest 2 and would like to use the mirror function on my phoneMaterial:Oculus Quest 2 version 28IPhone 11 (up to date)Router Asus RT-AC3100 (up to date)In the Oculus app on my phone, my Oculus is well on...
Resolved! How to request a refund?
All the instructions I can find online say to start by tapping the settings icon in the bottom menu of the Oculus app, but there is no such icon. All I see are Home, Store, Social, Devices, and Alerts. I guess it got removed recently. I've looked thr...
Can’t return
Company wouldn’t let me buy the rift 2, so I bought it somewhere else. Now they charged my bank and sent me the rift 2 AFTER receiving one. Now I’m trying to return the 2nd and there’s no number to contact? No email? I gotta sign up? Real wack from t...
Romote
My oculus Remote stoped working. It sometimes drifts and sometimes completely freezes.
i slide in games when i press the triggers
hi all I have a problem with my oculus touch/quest where anytime I press one of the triggers on my controllers I begin sliding to the right in any game I'm playing I have Nvidia gtx 1060 6GB and an intel core i7-6700k 4.00GHZI am led to believe that ...
Trouble making a return
I accidentally bought to many head sets due to an issue with my bank. I’m trying to return the product but unfortunately every time I click the link to start a return it says “oops the page may be broken” every single time I try. Anyone having this i...
Oculus app saying my PC doesn't meet requirements
Hi,I'm trying to download the update that the app says I need if I try to turn on Public Test Channel.The update downloads, then the app starts and briefly shows an error that my system isn't compatible and links to the page with system requirements....
can't install games
I just got the Oculus Rift S. I purchased my first game & I keep getting an error "sorry can't install game". I have checked everything on my PC & it is compatible & I tried all the tips they gave like re-installing the app, nothing is working. Any s...
my oculus is spazzing out jumping between 3 heights very quickly
like the itlte says my headset is jumping between 3 heights very quickly and I don't know why and how to fix it. it doesn't seem like anyone else has this issuei'm very desperate for help
Black and blocky screen when opening Virtual Desktop with Rift S
I have an Oculus Rift S, when I plug it into my laptop, everything works like it always has. But when I go to look at my Virtual Desktop through VR, all I get is a black screen (not the VR screen, the screen that pops up on your VR panel) and it's bl...
Oculus Quest 2 Crashing PC
When trying to use SteamVR and Oculus Link with my Oculus Quest 2, I load into VRChat and within seconds, my pc blue screens with the whea uncorrectable error error message. This is out of no where as I hadn't used for 2 weeks since the big update bu...
Oculus 2 arrived today!
...but I can’t use it because I cannot add my credit card info. There is nothing wrong with my card. I tried adding my card on the app on my ipad and also on the website. I’ve done a little research and it appears quite a few people have this problem...
Oculus Isn’t accepting my payment
I’ve tried countless amounts of times putting in my Visa and it never accepts it and it doesn’t recognize it as a real card
I am locked on the graphics not compatible screen
I cant go onto the oculus software anymore because I am locked on the graphics not compatible screen https://gyazo.com/08e3a2c2b5a1196983b4709c56caf2c1
Support Ticket Closed Again
Hey, Hoping an Oculus staff member will pick up on this. I've been trying to replace a Q1 since 28th February but after having two tickets close on me due to a lack of response from Oculus I am at a loss as to how to communicate with them. Both ticke...
Air link wobbly effect.
Hi, The Air link setup is working. I have nog lag and the image quality is great. But i get a wobbly effect. Like the world slightly goes up and down.Anyone a idea. (I tried different router setup but ends up the same )
[Project Cars 2] Game crashes after practice/qualifying race, only when using the Rift.
I've posted this in as many PC2 forums as I can find but they seem so dead that I'm not likely to get much help.When I host the session it seems like I can avoid crashing, but that's not a realistic option since getting host is down to luck. Regardle...
Oculus Quest 2 Link Disconnecting
Hey guys, I've recently picked up an oculus quest 2 (and the official link cable) and have been playing steam VR games. Every once and a while while playing a game, I'll completely drop back to oculus home (built in version). It right away recognizes...
Power outage now link cable doesn't work
There was a pretty bad storm and I had been using my Quest 2 with a link cable hooked up to my pc. So the power had cut out and some how reset my UFEI settings and I had to restore my pc. Blah Blah. Got everything up and running and tried using my Qu...
Teacher can't buy apps for students Quest sets
I've started a VR club at our middle school using 15 of our Quest sets. I'm trying to standardize the apps and I've run into this problem. When trying to add my credit card to the 5th set I'm getting a message that says I have too many units associat...
Oculus Quest wont turn on
Hi all, Recently my quest has decided to just not turn on anymore. I've been using the device constantly for about a year, it has no wear and tear whatsoever and i always turn it off after using it. I went to play it a couple days ago and the device ...
Got myself a brand new Oculus Brick 2 (new facebook account instantly disabled)
So i decided to upgrade my now deprecated GearVR to a new Quest 2, but had no facebook account (at all, i had no reason to use facebook EVER). I thought that it wouldn't be a problem since you seemingly can create a new account if you don't have one ...
Resilient "Sensors can't track headset" error (update: they came around)
Update June 26th: I replied yesterday that I believed their last request was illegal in the EU/EAA (*) and they finally came around and told me that after a review of the case they would not send me a new headset. I got a tracking number today. UPS c...
