Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 44974 Views
  • 111 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Horizon menu

I can’t click on any worlds in the horizon menu or join any friends in their games. I can only access horizon central and there I can get into any games that you can walk into with out clicking on it to enter. I have clicked the YX and the AB buttons...

Resolved! Quest 3 Steamvr crashing whenever opened

Whenever I open stance off of my pc or the app section it either doesn’t load or crashes my link. I have done this with airlink and link with usb 2.0 and I can’t get it to work. I tried using steamer beta and that didn’t work.edit: whenever it crashe...

hmb11 by Honored Guest
  • 425 Views
  • 1 replies
  • 0 kudos

Beat Saber music pack

I just bought beat saber today and i bought 4 music packs and whenever I try and play them it just shows a loading screen and doesn't let me play, i also reinstalled it and its still not working and also resetting the meta quest 2 headset too.

Meta horizon parental

I was banned in my main account on meta for a week now when I try to access is. It says I need to connect a parent can I get some help

Installing the Driver for Meta quest 2

gdy pobieram plik ze strony meta quest o OculusSetup pojawia się komunikat, witamy w Meta quest Link, gdy klikam start pisze przeczytaj regulamin, klikam na akceptuję i pojawi się komentarz, za mało miejsca na dysku. Meta quest link wymaga 6,60 GB na...

Unable to connect to new wifi

Yesterday I arrived at a new house with a different WiFi, I didn't believe that I was going to have some kind of problem connecting to this WiFi because in my other house it connected without any problem but the only thing it does after entering the ...

Shift Child account to adult

Hi,Purchased a meta 3 for my son, and set up his account as the administrator with his current age. Purchased a couple hundred $ of games.Now trying to set up family sharing, and understand that I should have set things up under me first so I can man...

VRTom314 by Honored Guest
  • 1752 Views
  • 5 replies
  • 1 kudos

App Sharing

Hey im not sure if anyone else has had this issue so let’s see. I am about to buy a new quest 3 and give my quest 2 away to my friend who loves playing on it. When we were creating his account on my vr it would download certain games but others no an...

Jackc0412 by Honored Guest
  • 245 Views
  • 2 replies
  • 0 kudos

Quest link app buffering

I've been trying to use quest link to my pc for a few days now and I keep running into this problem where the quest link app will buffer on my quest and just not connect. I use a cable to link to my pc. Im not sure why this happens and im wondering i...

Ccpizza by Honored Guest
  • 234 Views
  • 2 replies
  • 0 kudos

Annoying AirLink ambience music

I notice there's annoying constant ambient music playing only in AirLink connected to my PC NOT in Quest Home just AirLink. I saw some previous forums saying to edit the audio files in oculus and I found the direct audio files that are making the con...

Resolved! Is there a travel mode on Quest 3?

greetings . i want to play in the train or in the car DOMEO or other no movement games is there a travel mode or somthing like that ? thx.

Zonk65 by Honored Guest
  • 962 Views
  • 2 replies
  • 2 kudos

help me whith instgram

Hello, I need your help, my Instagram was hacked and I was able to recover it and I deleted everything I could about that person, but the attached meta email, which I can't delete because I don't have the password and if I hit recovery, it only sends...

Mage's Tale issues

I have just purchased a Mages Tale for rift. I downloaded it twice today and yesterday but in the 'Meta Link' application on my PC it says it is not installed and do I want to install it. The third time it downloaded but on virtual desktop when I try...

andythw by Expert Protege
  • 1089 Views
  • 18 replies
  • 1 kudos

Resolved! Can't Buy For Childs Account

Hello,I was trying to purchase Eleven Table Tennis for my son's supervised account but it won't let me. I approved that he can play it (even though it is rated E for everyone) but it doesn't give me any option to actually gift it to him. There is a "...

Spiffy577 by Honored Guest
  • 390 Views
  • 3 replies
  • 0 kudos

Quest 2 headset won’t turn on or charge

I haven't used the headset in over a year which during the time it was stored properly in the original packaging. I charged 2 days ago to use it and it went black after 2 hours of updating. When I put it back to charge the indicator light didn't come...

Set default download location

i want to cast my quest to my pc but I can't get through the app because it asks to set a download location and when i select a file it goes through but just tells me to do it again.

facebook account

yous close my facebook accunt where i had my two sons vr sets on and i **bleep** up with my age i need yous to fix this yous have my ID info **bleep** i had to set up another account so my kids can play on their vr and i still can get one of them ont...

Resolved! VR "blackout" issues

So this has been happening to me an awful lot, randomly when playing VR, it suddenly blacks out, but I can still hear the audio, but I cant see anything, and after a few seconds, my VR turns off by itself. I cant fix this issue temporarily unless I d...

Resolved! Quest 3 Facial Interface

The Facial Interface comes with the headset is it covered under warranty or do i have to buy a new one for a replacement

My friends can get free trials but I can't

So when I first got my headset I could get free trials on my quest 2 but now i can't even see any free trials, like my friends where able to get a free trial on "No more rainbows" but I can't.

Resolved! I lost all my games after switching to a Meta Account

So, when I migrated my oculus account to meta, I lost all my games when i look it the "Purchased Items" thing under my Meta account. And I can't get past the 8-letter code thing after switching to Meta because it says it's not linked to the info I us...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels