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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

All sorted now

Thank you so much for all your help guys, can't believe it was as simple as that, everythings been resolved and I'm all up and running again

Air Link Multiple Monitor Issue (Monitor 1 Black screen)

The problem is when starting air linkFirst I explain that on my PC I have 2 monitors.In airlink when activating monitor 2 there is no problem, but when activating monitor 1 it flashes on and off.The problem is the controller, every time it moves it m...

Keinter by Level 2
  • 2 replies
  • 0 kudos

Remove device from account

I have one Oculus Rift, but since I have used it with two PCs, my Oculus account thought I had 2 devices. After I used my Rift with the second PC, I uninstalled the software since I will not be using it with that PC anymore. Following this, I realize...

VD and Steam 120Hz

Hi there,Just wanted to know how could I enable steam VR at 120HZ using virtual desktop ?I have it set in experimental settings, in VD settings, but somehow Steam VR is stuck at 72Hz and cant change it.Dont tell me to use Airlink because with the mic...

Lateral movement stutter with AirLink

When connecting to my PC using AirLink over WiFi 6 using either a Meta Quest 2 or Meta Quest Pro, the hand positions stutter when moving laterally in conjunction with the head. E.g. hold hands up in front of your head, step side-to-side while keeping...

skater0 by Level 3
  • 6 replies
  • 1 kudos

Resolved! Store won’t let me purchase any games on mobile

I was shopping on the oculus store on my phone, I realized among us vr released. I proceeded to purchase the game on mobile, and once I purchased it the menu said it was added to my library. I opened my headset and it wasn’t in my library, I went to ...

arsuc by Level 3
  • 4 replies
  • 0 kudos

my oculus wont turn on

my oculus wont turn on i tryed holding the power button for 30 and 10 Seconds holding the power button and the volume botton and holding the volume button and wont turn on do anyone know how to turn it on

Broken controller

So I was playing oculus earlier today when for some reason my left controller just randomly shut off. I’ve tried restarting the headset, putting new batteries in, pressing buttons, but nothing has worked. I think my headset may still be in warranty b...

360 Live Video Stream in Oculus Quest 2

I have Insta 360 Camera and Oculus Quest2 and would like to live stream the 360 video directly into Oculus Quest 2 (please note this is live RTMP feed not from Facebook or Youtube but my own Video server)....Is there an App in Oculus that supports li...

App wont install.

I play Gorilla Tag and I wanted mods. I looked up a youtube video and it worked but then I went on a different account on the same Oculus and I uninstalled Gorilla Tag because it wouldn't update. After that, I tried installing it and it wouldn't inst...

Can’t login to meta

When I open my oculus and try to open games or apps it shows a black screen and then closes yeah no prompted with screen that shows a confirmation code and says to use when prompted and I. It tells me to go to up or something And when...

Removing a PC from Air Link list?

Does anyone know how to remove a PC from the list of Available PCs in the Air Link list?I've been troubleshooting my Quest 2 on Air Link and I finally got Air Link to work again. The problem is that it created to instances of my PC and I would not li...

permanently suspended Oculus quest 2

Got my headset 3 weeks ago now played it once, was playing contractors with my friend I didn't know how to change gun etc so I used my knife and went positive somehow and then lagged out of the game and just turned it off and went to bed.when I got h...

left controller not working properly

My controller sometimes connects but doesn’t track but when i try to connect it vibrates and blinks once then does that again but blinks three times or it vibrates blinks then blinks SOS.

Con352 by Level 3
  • 1 replies
  • 0 kudos

Right controller

Just had my new quest its my first Vr headset but i am having issues with the right controller. just gone through setup and had to use the left one for everything is this normal. i can see the beam coming from the right and it moves around but when i...

Help with code

I bought a CD code for a game and it says it's been redeemed already I don't know what to do

Parental supervision problem

So im trying to setup parental supervision for my son but every time i click on the link and press continue it tells me i cannot setup parental supervision as a parent does anyone know what i can do

Oculus Link & Air Link having tracking issues

I am having trouble using the Meta Quest 2 for PCVR development.On the home screen for the Quest (native) everything is perfectly fineThe unit can play games, use the home screen, use the UI, etc. perfectly without any tracking issuesAfter connecting...

Replacing defective Oculus...what do I need to do?

My Quest 2 is defective and is going to be returned to Amazon as soon as they send me a replacement. What do I need to do to the defective unit before returning? Do a factory reset?Also, am I going to have any kind of issue activating the new unit wi...

both of my quest 2 controllers have drift

I've had my quest since july and for awhile both the controllers have drift. It wasn't that bad at first but now it makes games unenjoyable. the right stick is worse than the left one and iI tried every solution i can find on here and on google. I've...

Unable to make purchases

I just bought a Quest 2 and have been trying to set up a payment method so that I can purchase games, but I am unable to. I keep getting a message saying that "Something went wrong and we were unable to add this payment method. Please try again." I h...


I cant track my oculus. It Just Shows me that here is a problem with tracking. I tried to solve it with more or less Light but it didnt woked.

Anni_Mx by Level 2
  • 1 replies
  • 0 kudos
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