Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue: Quest 2 SystemUX Crashes when using App Tray/Browser

Hello all, I played some VR last night no issues woke up this morning to find some weird problems. Initiallt the issue was SystemUX keeps stopping, I tried clearing cache and storage for the app to no resolution. I then ran a headset factory reset. T...

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 94 replies
  • 22 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Unable to get oculus 1 games to show up on our oculus 2

We just purchased a new Oculus 2 for Christmas. The previous oculus was purchases a few years ago. The controller has broken, and they were unable to use it.I am trying to get the games to show up on the new one, but I'm unable to link my previous ac...

Missing game

Bought a meta quest 2 and purchased onward at the same time. Receipt says delivered, but no game.

tmagna by Level 2
  • 7 replies
  • 0 kudos

Meta pin not working

Vanilla gift card not working so I added it to PayPal. Making ppurchase with my PayPal account and when i confirm it asks for the meta quest pin. I put the correct pin # in and it asks me for the pin again. Finally after multiple attempts I am locked...

Problem with Medal of Honor and Other game not installing

So I bought the Medal of Honor game very exited since I really like history but when I wait a day just for it to install I go to my library the games not installed I’ve tried factory resetting and rebooting to no progression I’ve heard lost of others...

Need add another user to meta quest 2 headset.

Can anyone help me add a second and third user to my headset. I want to add my daughter and husband. I have tried all suggestions and nothing is working. I am desperate to get help with this. Can anyone help? Support hasn’t answered my messages.

Everybody gets a Quest

I recently upgraded to Pro, so, we now have multiple sets in the house. The original family unit held all of the save data for mostly my son’s (but all of our) gameplay but logged in with my FB account. I’d like to transfer all of the save data to a ...

Oculus pc software not installing

I am aware that this same problem has happened to a good few people but I've tried many of the solutions and none are really helping. Every time I try to download it fills up a cache folder in my drive and normally freezes around 5.05 GB. Could someo...

spudd0 by Level 2
  • 1 replies
  • 0 kudos

Pairing issues with Quest 2

Seem to be having the same issues as a few people, I’ve done everything suggested but it sits buffering,  is there a network issue or something happening ?


Track a serial number?

We bought an Oculus for my son for Christmas, and it was shrink-wrapped from the store, but when we opened it, it was filled with wood blocks. Someone stole the original, and replaced it with wood blocks, shrink-wrapped it and returned it to the stor...

What data is Oculus Quest 2 Headset sending to Meta Server?

Hi,I have a huge problem getting in contact with support related to what kind of data that the headset send to Meta?Why would I want to know that?Since having a headset for business - I need to make sure that no information regarding what I have in t...

Aeilim by Level 2
  • 8 replies
  • 0 kudos

Beat Saber redeem code

I got the email to redeem the code to get Beat Saber free, however, there is no code. It brings me to the App Store that describes the game but there is no code. Where do I find it? thanks! NarutoLover1234

Referral Help

Hello, we setup our Meta Quest 2 yesterday but didn't see how or when to apply a referral code we received from our friend. How can we apply this after we've already established an account? Thank you

Tracking Lost

I just got my Quest 2 yesterday and when I put it on and try to make my boundary it glitches out when I look at the floor to set the elevation, and says “Tracking Lost”. I have tried it in many different rooms and even did a factory reset and it stil...

Game refunding

Hi. Can I return the games I haven’t play and i can’t play ? How to do that ?

Meta account set up problem

Hi,i have set up my old oculus account to meta today, but to finish the process I am directed to the oculus app and I get a message to finish the log in process by switching to my default browser. but it doesn’t tell me what to do? I’m stuck at this ...



Hi My son has a brand new Meta quest 2 as a Christmas gift. He is convinced he is in 'crouch' mode..he's not sure how he activated it and now cannot ' stand'Can anyone give some advice?Thank you

Refer a friend

I got a referral as a new member and set up yesterday and the credit never appeared either did the member who I got the referral from

new quest 2 is having trouble with pairing to my phone

I got a oculus quest 2 for Christmas and it won’t let me pair to my phone we have re booted everything and re set all apps made a new oculus account , it connects to my my phone no problem then asks for my pairing code I type that in…. Then wont come...

Tuko110 by Level 2
  • 4 replies
  • 2 kudos

Resolved! New Oculus stuck on pairing screen.

My new Oculus 2 arrived and immediately got stuck on the pairing screen.I've tried everything including several factory resets but it goes straight back to the Pairing with the 5 digit code and from there I'm totally stuck.I can't do anything if I ca...

How to use Oculus Quest 2 casting on network without internet

Hello I would like ask you to help with the wireless casting settings. I would like to use glasses without cable. I wou like to use streaming via wifi. I try several ways but it doesnt work absolutely without internet connection !!! Router with devic...

miralip by Level 2
  • 4 replies
  • 2 kudos

Screen stuck in one place

I’ve had this problem for 7 months and i havent fixed it yet but the problem is my controllers cant connect and my screen is just stuck in one place i cant look around please help.

J0van by Level 2
  • 1 replies
  • 0 kudos

Stop Sharing

Hi. We lost two of our Oculus 2's in a house fire in May. I purchased another for my daughter (could only afford the one) but I cannot share my apps with my daughter because sharing is enabled on an old device. The devices have already been removed f...

i cant find my code

when i first got beat saber i did not know that it sent you an email to a code for the pc version until today so when i went to go redeem that code the link the redeem it was there but not the actual code

My personal facebook account was disabled

Please Meta, This facebook account was used for about 6 years.I just shared my job in facebook. Suddenly, my facebook account was disabled. This is my real account. I can show you other proof. So, please sir, review and restored my real personal face...