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Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Can't connect to my PC

I am having trouble connecting my Oculus quest to my PC. I used the supplied USB-C cable and connected it to a dedicated USB c port on my PC (tried both a Case port, and a port directly on the motherboard). I see that the quest is recognized in my PC...

aabosarah by Honored Guest
  • 1445 Views
  • 3 replies
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Can't install Star Trek Bridge Crew

I have re-downloaded my purchased apps via the Oculus App. Other apps install (download, install). Star Trek give an error that it can't download when I click the 'Install' button.

dsuccess by Honored Guest
  • 240 Views
  • 0 replies
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Oculus Quest Hand Tracking Rapid Clicking/Can't scroll?

So using the hand tracking beta I had no real issues, but after the release, I can't scroll. The pinch motion seems to glitch up and just rapid fire click over and over again, not allowing the scroll motion. Turning the quest off and back on didn't s...

98% of my connection problem was.....USB Port

Hello my VR Friends,The reason for my post here is to tell you what I found in setting up my first Oculus in hopes it may help others.This is my First Oculus and I purchased the Rift S.I have learned 98% of my problems were selecting the correct USB ...

Oculus Link freezes upon Home Load

Yeah, so I kinda messed up by duplicating a ton of ping pong balls and other props and resizing them for fun. Now whenever I open oculus link it lags intensely to the point where I cannot even open settings to look for an option to reset the environm...

lekt8 by Honored Guest
  • 370 Views
  • 0 replies
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Rift S DisplayPort connection issue

I bought a Rift S for my son for Christmas this year. I’ve been trying unsuccessfully since then to get it working. The DisplayPort won’t connect. Hoping the community can point out things to try or steps that I’ve missed. Laptop: ASUS ROG Zephyrus M...

stueynyc by Honored Guest
  • 528 Views
  • 1 replies
  • 0 kudos

Rift S setup fails tracking due to USB 3.2 Gen 1

Brand new machine I just received yesterday (July 16th, 2020). Fresh install of Windows 10. Fresh install of everything!The Rift S is one I've used for about a year now when I retired my second Rift.My issue is some kind of issue with USB 3.2 Gen 1.I...

Unknown USB Device (Port Reset Failed)

Bought a Rift S last week and got one day of use before it decided to become a paperweight. I get the unknown USB device error before plugging in the DisplayPort so I know I'm hooped. Tried the whole gamut of troubleshooting (reinstall Oculus, clean ...

Rift S is Frozen

My Rift S turns on for a few seconds then the screen just freezes in the camera view. I've tried replugging everything, still doesnt work.

Anonymous by Not applicable
  • 267 Views
  • 1 replies
  • 0 kudos

WiFi Setup Issue on Oculus App

When setting up my WiFi on my Oculus app on my phone, I can't go beyond the 'Select Network Security' screen after selecting the security type.

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jkstyle7 by Honored Guest
  • 218 Views
  • 0 replies
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Link Constantly Stops.

I have been attempting to use the oculus link with my new quest. I am using the original cable with a USB C 3.00 to USB A 3.00 Adapter. I have run multiple USB tests and they all have said it works well at 356mpbs. Then I try to use the link on my oc...

Anonymous by Not applicable
  • 835 Views
  • 3 replies
  • 0 kudos

Rift and controllers won't turn off.

I'm having an issue where the controller batteries run out of juice fairly quickly without being used because they are constantly broadcasting electromagnetic radiation. Also, the headset is not fully turning off either and is warm to the touch as a ...

Anonymous by Not applicable
  • 3191 Views
  • 9 replies
  • 1 kudos

Also having errors on homescreen

Hey folks. Having an issue and hoping someone has advice. I just got the Quest last week and love it, but started having an issue today. When I turned it on, the home screen didn't turn on, and instead there were almost 70 error messages. I can dismi...

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What is OpenX VR and how do you use it?

I think that's the name of it and if it isn't that's probably why I don't know how to install it. But if that is the name of then I can't find anything about it or a link on how to install it? Anyone have any idea about this and how to install and us...

Fazz by Honored Visionary
  • 740 Views
  • 3 replies
  • 0 kudos

Sound Cutting Out

The sound from the rift headphones is not working well, it will work for a little while then turn off. I ran Pandora on my computer, and hear the music in the rift headset, I left my headset off and on the desk next to me, and it never stopped. I put...

WebKill by Honored Guest
  • 17626 Views
  • 10 replies
  • 0 kudos

Left lens will not get clean

I've had the oculus for a few days and already the left lens is starting to get blurry, I've tried cleaning it with a microfiber cloth but its still somewhat blurry. is there anything I can do to fix this? thank you

Sensor is disconnecting and reconnecting every 5 seconds.

When the headset goes into sleep mode it starts disconnecting and reconnecting every 5 seconds. Also while in game it will randomly disconnect and reconnect although not as often. I've tried multiple ports, and ports that work with the headset to no ...

joenathan by Honored Guest
  • 7934 Views
  • 16 replies
  • 0 kudos

Audio not working

A few weeks ago my right earphone just stopped working, and today the left earphone stopped too, in the past the earphones have fallen off, not the whole thing but just the circle part of the earphone, when i fit it back into place it started working...

Zulkonit by Honored Guest
  • 515 Views
  • 1 replies
  • 0 kudos

firefox wont start, stuck at "Now Playing"

hi all,followed all the given instruction can be found on the web, changed to dedicated graphic card on nvidia, but it still wont start. any idea how to make it work? please help.

arrowst by Honored Guest
  • 440 Views
  • 1 replies
  • 0 kudos

Jitter when moving head in all applications?

Hi all!For some reason today when I came to use my Rift I noticed a horrendous amount of jittering and double images when moving my head from side to side, up down, etc. I didn't have this problem yesterday, and to my knowledge nothing on my system h...

Meta-xx by Protege
  • 3733 Views
  • 9 replies
  • 0 kudos

Oculus Quest w/ Link Super Lag when Enabled

Oculus Quest connected via USB 3.0. Cable test comes back with no issues. When Link is activated it starts ok then the screen around the menu goes black and it gets laggy - too laggy to even use. I can hear the music and the menu is visible but not o...

71JAWS000 by Honored Guest
  • 538 Views
  • 2 replies
  • 0 kudos

cannot get my account started

tried everything to get may account gount but wont activate itself everytime I want to order its says unknown transactions going on

wedge62 by Honored Guest
  • 319 Views
  • 1 replies
  • 0 kudos
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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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