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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Free Beat Saber AND Resident Evil 4...When?

Support - I was excited to get started with a new Quest 2 I was gifted today, but in looking up how to redeem the Beat Saber offer I knew existed, I noticed that a new offer is coming on Friday that gives both Beat Saber AND Resident Evil 4 for new u...

Headset solo?

Hi I have an option to buy either just a headset or with the controllers. if I have absolutely no interest in shooting games or killing games or any of that kind of thing will I be happy without the controllers? I will definitely want to do Fitness t...

Resolved! Black Friday Beat Saber

I Received My Meta Quest 2 Black Friday Bundle yesterday, signed up for a Meta account and received the email with the link to a web page. I do net get any boxes to get or redeem my free program. I am hoping someone can suggest something or fix this....

Referral did not work

I got a referral from a friend, was taken to the site to set up an account which I did, accepted the referral, was taken to the site to buy a device. Subsequently, I powered on my quest 2 for the first time, registered it on the same account I had ju...

Scope79 by Level 2
  • 1 replies
  • 0 kudos

referral after the fact

had ordered 2 mq2 and was told i could use the referral on registration. went through registration but was never prompted for the code. come to find out, I think, I should have followed the referral link to register (sigh). is there anyway I can get ...

Pro controller shipping delays.

Does anyone know when the controllers will be shipped?I ordered mine on Oct 31st, showing an expected delivery date of Nov 1st. FedEx shows it as waiting for an item, and as of this post that has not changed. I complained to their support about the s...

Lag when casting to tv

Been searching online with no answer wondering if anyone figured out a setup or solution? I have the latest chrome cast 4k and when I cast for friends to see there’s deff a lag from headset to tv. My internet is extremely fast as well as my router et...

NFL pro era

I have been trying to purchase this game for a friend for days and it won't let me. How do I order it?

VR 180 videos and cameras

I just got an oculus quest 2 a few days ago. I was blow away after seeing some vr 180 videos on YouTube And went online to see if I can purchase a stereoscopic 180 degree camera to make vr180 home videos. after looking online extensively i was surpri...

Attii by Level 2
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I have had a game since July and I want to refund it I have about 40 minutes in it and it says I do not meet the requirements but I have only had 40 minutes played.

Left controller trigger button not working

Hi Support Team!My left controller’s trigger button isn’t working. Sometimes it says it’s pressed when it isn’t or sometimes I press it and it doesn’t register. Any way I can get some help to fix it, please?Thank you!!

help me pls

M oculus will not connect to my phone app ive tried everything close to my router Bluetooth on ocululs on nearby delete and reinstall phone restart oculus restart etc... it will connoct to my pc app just not my phone phone is iphone 13 pro its full u...


Hi when I try adding another account to my oculus it says error ecoured I put it in 5 or 6 times and it says linked for a second then says error ecoured

Refund not giving money back

So I refund cooking simulator VRman’s I just got it refunded today but no money in my back and i don’t know how to check store credit it that’s what it refunds to please help

No quest controllers

I bought a second hand oculus quest but there where no controllers that came it which is fine as I could use hand tracking until i had to remove account that was on it so after factory reset I have to pair before I can finish setup is there a way aro...

Can't search for person or invite to party / play games.

My friend & I have had a problem where we were on each others follow lists, but I couldn't invite him to a party or games however my other friends could same with him and I. Our privacy settings are correct, so we decided to unfollow each other and r...

Can not make PayPal purchases

Help! Very angry mum and very sad son! Opened headset today on his birthday but can’t buy games. PayPal entered for payment method but keeps telling me there is a problem with my PayPal, which I have checked and is fine?? Impossible to get help from ...

I've been hacked and deleted, but I have receipts

I booted up my oculus after a while and everything was gone, my account had been deleted. I went through my emails to find that it was, in fact, requested to be deleted on June 10th, 2022. I had never submitted it so it must have been signed into and...

The store or Apps

When I go to the store or try to find my apps it tells me there isn’t anything to be found. So what I have done is connected to Wi-Fi, updated and now it doesn’t allow me to even create a new account.

Meta account

I made my new meta account about a month ago and I bought Bonelab on it. I thought that when I created the account, it automatically synced all of my other games over from my old account. It turns out I accidentally created a new profile instead of a...