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Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta Horizon Screen Casting Has No Audio

I wantd to play beat saber and have it display on my tv for the family to see. I go into the meta horizon app, open up screen casting to iPhone and I can watch it from my phone. The only issue is the audio is not there. When I try screen casting the ...

Head strap slider broke

The sliding part that adjusts the headset so that it stays on my head has broken. I was wondering if I could get some advice about this, or a place to buy a replacement part since I couldn't find anything about this online.

NFL pro era defense

Hey so I just bought nfl pro era 2025 defense on my oculus but it will only work for my account and no other account on the oculus. When I try to get defense on my other account it says that I don’t have nfl pro era 2025 installed or purchased, BUT I...

ColorRush by Honored Guest
  • 595 Views
  • 4 replies
  • 0 kudos

Log back in on another device

My Oculus is forcing me to login in on another device. The screen says to remove headset, go to www.meta.com/device on mobile or desktop, log into your meta account with your Facebook account, when promoted enter the following code. The code is cutof...

Meta Account Hacked

There is a Meta account that is trying to hack my FB profile. It is on my fb the account, but I can't get it off of my fb account, because I have been locked out of the meta account and they put their own email. I need to verify through meta that I w...

Normal temperature for the device

I recently bought a Quest 3, brand new, without any accessories. I tried playing for about 20–30 minutes, and the temperature stays around 45–46 degrees Celsius. I played a bit in Horizon Worlds and In Death: Unchained.Is this temperature normal for ...

How to Remove "Remembering" from My Facebook Account

Hi, How can I remove the "Remembering" status from a Facebook account? Is there a way to request its removal or restore access?Here is my website linkhttps://whatsgroupslinkz.com/I’d appreciate any guidance on this.https://www.facebook.com/jaweria.ma...

i am cat release

When do i am cat release on meta store?Its already out on steam but the game wont update on my meta quest 3.tried to reinstall but it still say early access.

atrOx1980 by Honored Guest
  • 721 Views
  • 1 replies
  • 0 kudos

Old account

I'm just coming back to this after not playing and can't recover my old account. It's the same device but I had games bought and downloaded that I can't access from my old account. I really don't want to rebuy all those games. Please help.

Quest 3 "Headset tracking lost", making headset unusable.

So, i booted up my headset, and it was working fine about 2 hours before this, but suddenly, now, the headset wouldnt detect the controllers and had some text in front of my face saying "Headset tracking lost" and i couldn't move my head to press any...

Resolved! Quest 2 - Software Update Required

I have had this issue trying to pair both of my Quest 2's for the last 4 days. When you click 'try again' it just loops back to this screen.I have tried reinstalling the app (including updating the app), using an IOS phone and using an Android phone,...

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G_CDoc by Honored Guest
  • 77400 Views
  • 122 replies
  • 26 kudos

Can't login to quest 2 meta account due to 2FA

Whenever i try to login to my quest 2 meta account it sends the first code to my e-mail ok but then won't send the 2nd code via text message to my mobile for 2FA logging in, can someone from support please contact me

Smurf.1 by Honored Guest
  • 95 Views
  • 0 replies
  • 0 kudos

Resolved! Robo Recall crashing

Hi,I just bought Robo Recall from the Oculus Store, I am trying to play but it crashes every time. The game does load, I can get in the menu but when I get into the game, maybe 5 seconds in after loading, it crashes.These are my system specs and what...

Madspecv by Protege
  • 14822 Views
  • 26 replies
  • 2 kudos

Replacement of original Quest 3 wrist straps

I recently picked up an open-box Quest 3 but I realised one of the original wrist straps are missing. I got a good deal for it and I don't want to have to return it just because of a missing hand strap. I searched online and I could not find the orig...

fransisqo by Honored Guest
  • 175 Views
  • 1 replies
  • 0 kudos

Quest 3 wi-fi without internet keep disconencting

Hello,I do experience a strange behavior lately; if i try to connect my quest 3 to my router that has no internet access, the connection keeps resetting likely cannot get a stableIP. Sometimes is immediate, sometimes it last 30 seconds.I used to have...

Jontk83 by Honored Guest
  • 132 Views
  • 0 replies
  • 0 kudos

Resident Evil Weapons Training

The Knife is the first weapon. I can grab it with either hand and I can swing it back and forth till the cows come home but nothing happens.I can skip past the weapons training and start the game but since I’m just starting the game with an error or ...

Anonymous by Not applicable
  • 2662 Views
  • 10 replies
  • 1 kudos

Meta Quest 3 - Workrooms not linking with Mac

Hi, I am a new user of Meta Quest 3, I have installed the Workrooms app and the Meta Quest Remote desktop.My mac says device ready (on the Meta Quest Remote Desktop app) and the Workrooms app does recognises the Mac yet when I hit connect it stays co...

Resolved! Couldn't launch Quest Link

I REALLY, TRULY don't have patience for this!! I get so angry when garbage I paid big money for doesn't work and I have to start wasting my precious time, looking for solutions, rather than enjoying what I paid for!First it's the:"Your computer doesn...

Lost my account worth hundreds of dollars

So bascilly a couple monuths back i brokee my phone screen and only saw black on the screen. This cristmas i got a new meta 3s and i new iphone. The issue is i dont have accses to my old icould or my 2fa and lost my account info. I need help!!

VR Headset isn't pairing with controllers

My headset and controllers are not pairing, so my headset is pretty much frozen. I have already done ALL of the troubleshooting recommended, so I would like to send my unit in as I believe it could be part of the recall.So, 2 days ago I reached out f...

Globmar by Honored Guest
  • 159 Views
  • 1 replies
  • 0 kudos

Lost access to email on my Meta account

I lost access to my email but can still log in to my accounts. Is there any way to change the email associated with my account without needing access to the original to receive the verification code?

Urgent Help Needed: Hacked Instagram Account Recovery

Urgent Help Needed: Hacked Instagram Account Recovery I'm reaching out for assistance with recovering my hacked Instagram account. Despite having two-factor authentication enabled and strong passwords, my account was compromised. Key Details: Account...

friend request

It looks like you may not know this person. Send requests to people you know personally to see their updates on Facebook.

Resolved! Beat Saber Music Pack not showing up

I bought the new hip hop pack yesterday but it’s not showing up at all in my music pack options. My phone app says I purchased it but it doesn’t show up at all - not even as an option to purchase - when I open it up in VR. What gives?

LinStarr by Honored Guest
  • 10194 Views
  • 14 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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