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Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 56494 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Black Screen Like Everyone else but not reply from support

I just purchased the system. I have yet to be able to use it. The black screen like everyone else on the forum. I have searched and there are not replies to the problem. No way to reach support or get help with the product. Thinking my only choice ma...

ZetroLink by Honored Guest
  • 276 Views
  • 2 replies
  • 0 kudos

Blurred/fuzzy image due to lens position

Got my OR set up last night and unfortunately was suffering from blurred and fuzzy visuals. I made the recommended adjustments to the headset and lenses but unfortunately it is not completely doing the trick. It seems that I require the lenses to be ...

How I solved my performance issues with Core/Home 2.0

Hi there. I was pretty vocal recently about the poor performance I got with the Core 2.0 beta... neither Dash nor Home, nor the games ran normal anymore; there was constant stuttering and ASW. Returning to Oculus 1.20 fixed all of that. So I chalked ...

Re-Installing Oculus Rift

I just wiped my PC and Reinstalled Windows 7 Professional. When I tried to Reinstall Oculus Rift, it told me "Oculus setup requires the KB2670838 and KB3033929 windows 7 Hotfix update. I saw a YouTube Hotfix bypass that called for me going through co...

Saucii45 by Honored Guest
  • 429 Views
  • 2 replies
  • 0 kudos

Right Touch Constant Virbration

I've only had my Oculus Rift for only a day now and today on 12/26/2017 and my Right Touch controller started vibrating when I pulled up the home page

LT_Memes by Honored Guest
  • 262 Views
  • 0 replies
  • 0 kudos

Sensors not connecting

I cannot get my sensors to connect I've tried all of the answers the forums give and i can't think of a solution to my issue.

Flerp by Honored Guest
  • 278 Views
  • 0 replies
  • 0 kudos

How do i fix "Can't Reach Oculus Runtime Service"?

Everything worked fine before, and I even played a couple games. The problem started after my Alienware Graphics Amplifier got unplugged mid-game. After i tried to launch the app again, it just gave me the "Cant reach oculus runtime service" error. I...

RAM5170 by Honored Guest
  • 1508 Views
  • 7 replies
  • 0 kudos

in the new dash, how to disable the music?

its annoying, cause you have the ability to open up your desktop to watch youtube or listen to music.. but that annoying music keeps playing from the dash home screen.. someone mentioned close dash and there are home options.. but it wont let me clos...

TREofWAR by Honored Guest
  • 781 Views
  • 1 replies
  • 0 kudos

Free Shipping to Canada?

So i just ordered the Rift and the shipping was free. I just wanna make sur eim not going to have to pay more money upon delivery. In my confirmation email it says, “Taxes, Surcharges and Fees: Applicable shipping, taxes and duties (if any) will be a...

TheHorhey by Honored Guest
  • 457 Views
  • 1 replies
  • 0 kudos

Sensors stopped working overnight

My sensors worked just fine for the first few uses, now Oculus says it can't find them at all. I've tried every fix listed in these forums and on Reddit and it just refuses to detect them at all. I've reinstalled the Oculus software, denied access to...

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Oculus Microphone not picking up anything.

The microphone does not pick up anything. The levels are set to 100 on the audio manager and the Oculus program. I've tried disabling all the other microphones and setting it as the default. Nothing has worked. It won't even pick up audio in the Ocul...

Penguwhal by Honored Guest
  • 407 Views
  • 2 replies
  • 0 kudos

Sensor error

The setup utility indicates I have an error for both "Sensor USB 3.0" devices. But windows indicates no issue. Support via Chat tells me my Gigabyte GA-78LMT-USB3 6.0 motherboard probably is not fully USB3 compliant. So the suggested work around is a...

Skrall by Honored Guest
  • 227 Views
  • 0 replies
  • 0 kudos

left tilt problem?

How does one get the re calibration tool that is supposed to fix the left tilt problem?

jshwvr by Honored Guest
  • 1045 Views
  • 6 replies
  • 0 kudos

HARDWARE ERROR.. AGAIN??!

So I've had the oculus CV1 for a while, but I've never used it.. because it just wouldn't pass the setup stage with my desktop PC (i7 4790k, GTX970) when I first got it, the headset hdmi and usb 3.0 and sensors all had green ticks, then the next page...

epjl2000 by Honored Guest
  • 679 Views
  • 2 replies
  • 0 kudos

Cannot download games.

I'm trying to download and install my Oculus rift games from my library. I click install, but nothing happens. No error message, no sound, nothing at all. This happens on both my desktop and in VR. I tried restarting the program and restarting my com...

Anonymous by Not applicable
  • 755 Views
  • 3 replies
  • 0 kudos

Alienware Alpha troubles

Hi all,I bought an Oculus Rift for Christmas..however I have run into a problem. I bought an alienware alpha a few years ago (The R1) and unfortunately it only seems to have only one HMDI Output. This is quite annoying as I need to have both my TV pl...

Retrovius by Honored Guest
  • 487 Views
  • 1 replies
  • 0 kudos

Rift 2.0 cant click on some stuff

With the new dash I can click on some stuff and nothing happens and on other things its fine. Like in discord or whatsapp I have no use in those apps at all. Is this a permissions issue or something.

Oculus Store payment imposible

My order was accepted and canceled 10 min after.I try to re-order impossible, my credit card doesn't work on the oculus store, and it's the same for Paypal.I call my bank all it,s fine with my credit car, it is the same for my paypal account.My bank ...

Maurfra by Honored Guest
  • 201 Views
  • 0 replies
  • 0 kudos

Hdmi not connecting

Pls help guys just got my oculus rift from best buy and im getting an error hdmi not connecting put everything else is working fine just in the setup the software is not picking it up. hdmi port works fine with anything else and the hdmi cable is fin...

Oculus setup crashes on start

I recently got a Oculus Rift CV1 for xmas and when I went to run the setup/installer, the setup opens to no screen for ~5 seconds then crashes to a screen that says "Oculus Setup has stopped working". I have tried making tickets on the support websit...

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