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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 35227 Views
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Just to confirm

Once I've signed into my old account will I have access to all my paid for apps, and also can I transfer a game I accidentally downloaded and paid for on the my new account ie Pool vr, thanks for your help, Terry

oculus rift software

every time i try to install the software it says "not enough space" even though i do have enough space please help me before i pirate your software

No Email link to reset meta quest pin

I am trying to download a new game. I am being asked for a pin that I have never set up and when clicking forgotten pin the reset email does not come to my email address. I have checked the spam and junk mail folders. Can you please let me know how t...

Resolved! Does USB 3.0 and USB 3.2 actually matter?

I'm looking at Quest link cables and I'm noticing that the normal 3rd party USB A to USB C cables use USB 3.0 and offer 5GBPS speeds, but the more expensive/official cables offer speeds up to 10GBPS. What's the difference? Does it actually do anythin...

Access issues

Need help with accessing the games I have purchased. I cannot see any of them in my library.

Aubluk by Level 2
  • 40 Views
  • 0 replies
  • 0 kudos

Two factor authentication required

Hi,I really need assistance. I'm not receiving a 6-digit login code via my phone. I set up my FB account linked to other apps for a two factor authentication if someone attempts to login from another IP address. It's proven to be a nightmare as I'm n...

Pattern problem

I am locked out of my headset and cannot remember the pattern I put in there last night… what do I do?!? It won’t sync up or anything. HELP!!!!

stuck in gear vr loophole

when i wanted to try my Samsung oculus gear vr, i got stuck in some sort of loopholeive installed everything thats required, but when i go set up an oculus account, it says that i need to update the software of my gear vr. i tried to update anything ...

Horizon worlds says coming soon all of a sudden

I waited until I turned 18 to play horizon worlds, understanding that when I was 17 it said coming soon, however I turned 18 last month and was able to get horizon worlds I played it for a couple weeks it was great and now all of a sudden it says com...

Phone notifications through headset

When I’m getting really Into a game and I’m playing for hours I tend to not focus on what is going on in the real world. When I come out of the headset I come back to some missed calls and some upset friends and family wondering where I’ve been...

Anonymous by Not applicable
  • 72 Views
  • 2 replies
  • 20 kudos

Cannot log into Meta Quest Developer Hub

Hello,I recently verified my Oculus account to become a developer account. I factory reset my headset (Quest 2) but was not able to log in the developer account via headset.I read you could do it via the Meta Quest Developer hub app. I have downloade...

New console

Hi I bought a 128gb bundle deal today for £349 it is supposed to come with resident evil and Beat Saber . When I collected it today the box only mentions Resident Evil? Can anyone help?

Resolved! Really screwed up with Beat Saber

I didn't see the email about redeem for beat saber so when it just wanted me to pay for it instead of giving to me for free, I bought it and began playing it alot. A couple of days later I found the email to redeem a copy of Beat Saber. Is there anyw...

Does the Airlink really require a vr compatible PC?

So I don't have a VR headset yet but I was wondering how Airlink works. Because my PC is compatible but highly not recommended because of the GPU. Does the airlink mean the PC solely runs the game just like Stadia where you stream the game to your tv...

Kkitsme by Level 2
  • 177 Views
  • 3 replies
  • 0 kudos

Resetting Quest 2 security pattern

I got a Q2 for Xmas and set it up according to instructions. But when I installed the phone app something happened and I was locked out of my Q2 and would not accept the pattern I had set. When I followed the instructions to reset the pattern from my...

Niknik99 by Level 2
  • 3846 Views
  • 11 replies
  • 6 kudos

How to link different FB account

We linked kids FB account to the Oculus Quest 2 when I purchased it. My kid doesn't play. I do. She gets dizzy. How do I link my account and get rid of hers. When she changes her passwords I have to ask her what her new password is and she acts like ...

Hazlize by Level 2
  • 97 Views
  • 2 replies
  • 0 kudos

Oculus Link not working

I am encountering an issue with Oculus Link on my Laptop. When I try to launch Oculus Link, the quest goes black and three dots of loading spin forever. This happens on Wifi or Cable.Here are the specs:Asus ROG Zephyrus G14, Nvidia 2060, 40Gb RAM, ry...

Signed out and can’t get in

I decided to try and play a game with my friend one day after not playing virtual reality for a while. When I tried to get on, my virtual reality showed up as if I had signed out. I tried to get back in with my instagram and Facebook. Neither worked ...

vgusty by Level 2
  • 78 Views
  • 1 replies
  • 0 kudos

Wired Link Freezes, Game Continues Running.

Recently I've been having an issue with Wired link (On quest 2), after some amount of playing, my headset view freezes, but the game on my monitor continues to run without issue. I've tried restarting my headset, restarting the Oculus software, resta...

Parental control

My sons sent me the link for parental controls but I don’t seem to have the parental control option on my app although the app says it’s up to date.

My iphone wont connect to my oculus quest 2

I have good wifi connection on both my iphone and quest 2, both are connected with bluetooth, but my iphone doesn't seem to be able to find my quest 2 (despite the fact that they both are paired). I'm not able to use settings like enabling dev mode.

camera issue

My real world camera is bleeding into the vr display so everything is like a ghost image of 2 worlds. Only had the system for a week. Any suggestions?

Oculus Go Controller not working

I have not used my Oculus Go in several months and went to use it for a project. I put a new battery in the controller and charged the headset. I turned on the headset and it was not recognizing the controller. I tried several times to re-pair the co...

oculus pc app

the oculus app on my pc logged itself out now when i tried to delete then to redownload it and log back in after logging in before but as the same result i cant log in it says ' Continue in your browser to confirm your login, please switch to your de...

Refund for population one

I just got back into playing on my VR from nine months ago and me and my friend wanted to play population one and when we tried to logon it said it is no longer compatible with the quest one and I can also not return it because I bought it later than...

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