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Forum Posts

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Controlers wont work

When i start my quest 3 my controllers wont work right they repeadedly vibtate 2 times and my quest 3 headset dont register them right i can sometimes use the meta button to reset field of wiev but swords does not show i tried resseting the headset w...

Mezz1980 by Honored Guest
  • 252 Views
  • 5 replies
  • 1 kudos

Account Verification

I’m not able to verify my account, I’ve submitted my payment details numerous times and nothing, just a blank screen. I’m still getting the message to verify the account. Can you assist as the account is due to be suspended on the 29th.

my oculus quest 2 is fully charged but won't boot up

at the time i'm posting this, it died 5 hours ago, i charged it and for some reason, when i turn it on it will not turn on. it brings mecto the meta quest logo boot up screen for 2 seconds, then goes black. no matter how long you hold it down it will...

xchwi by Honored Guest
  • 251 Views
  • 4 replies
  • 0 kudos

Resolved! Macbook when?

When is meta quest app and meta quest link coming to MacBook Pros and airs and MacBooks in general because I don’t feel like downloading Windows 10 os only for my stuff to probably crash and overheat haven’t tried it yet and I don’t even know how to ...

Quest meta account login, not receiving verification email

Hello, i just got my quest 3 and i used my facebook to login to it, however that used a different email then my old Oculus account did and so i tried adding another account to the headset, but i cannot login to it because i never receive the verifica...

Need an authorized service center

The charging port on headset is loose and no longer charges the headset, which is out of Warrenty. I’ve submitted a claim through my credit card company’s extended warrenty program and they are asking for “A copy of a diagnostic from an authorized se...

vsublzr by Honored Guest
  • 203 Views
  • 4 replies
  • 0 kudos

Resolved! Wallet for preteen account

Just got Meta Quest 3 for Xmas and setup accounts for both my teen and preteen. They each received gift cards as well. My teen added his fine and purchased a game but there is no wallet for my preteen? How do I redeem the gift card and let them use i...

Resolved! Unable to share photos

HiI've captured photo in headset and synced to app on phone. Then in app I can see it and click to share. There is a bunch of places to share to; I select the WhatsApp group I want but it fails with "The file format is not supported". I then tried sh...

Gym class not launching and sending me to home screen

Hello there!Just got a new quest 2 after my old one started having problems but one problem both the new and old headset shared is that gym class vr refuses to launch. I click on the the application, wait for the loading screen to finish, and then am...

Remove Account from Quest 2

I have two accounts connected to my Quest 2 — my admin account and my friend's Meta account. How can I remove my friend's account from my Quest without resetting it? I can't find any way to do this. Please help.

Resolved! I can't log in to the oculus app in Russia

I bought myself a helmet from Russia, downloaded the app, but... I can't log in to it, I enter the data from the account correctly, but in the application it is written to me that the entered data is not correct. What should I do?

Resolved! Asgard’s wrath 2 blue light on ground

I’m searching for a secret chest that you need Cyrene to open, but when I am near where it should be, I only see a large round blue light on the ground. I have seen them around, what do I do with these???

Son’s account locked by Meta

My son can’t get into his account. Meta is requesting a government issued id for my child’s account which he doesn’t have at his age. Parental controls were not established prior to him setting it up, now that I have changed his birthday he can no lo...

Mochowski by Honored Guest
  • 261 Views
  • 5 replies
  • 0 kudos

Stop background music in Air Link?

As soon as I start up Air Link, high-pitched 'space-age' music, basically just one fluctuating high major chord. Even though it is fairly soft, it is by now becoming very irritating! When I close Air Link, it stops. Anyone know how to silence it fore...

Time in VR completely wrong

Hi, struggling with parental supervision as the time spent in VR is way off the actual time being used. As in, it says 6 mins when it’s been hours in reality… any ideas?

l.451428 by Explorer
  • 752 Views
  • 13 replies
  • 0 kudos

Resolved! Tired of Constantly Creating My Space

Since the recent update, my Quest 3 has stopped recognizing my space and keeps asking me to create boundaries almost every second time I use it. This is really frustrating.I have two playing zones in one large room: one is near the couch (standalone ...

ne1y by Explorer
  • 266 Views
  • 4 replies
  • 0 kudos

left meta quest pro controller doesn't want to pair [ quest 2 ]

My Controller Was Like Disconnecting every 1 sec so I unpaired it and now I can't pair it I rested my whole quest but nothing when i try to pair the blue light pops out for 25 also I have to hold down the menu button + Y button for 25 secs and nothin...

N0xer by Honored Guest
  • 155 Views
  • 1 replies
  • 0 kudos

Quest 3 Asgarth's Wrath 2 Redeem

Looking for help... Case #06532368 I am trying to find out how to redeem the Asgarth's Wrath 2 game with the purchase of the Quest 3. I have tried through email or direct message support on this forum but keep getting the generic info. With no help o...

Quest 3 wired quest link not working

Whenever I try to run quest link on my quest 3 I get into a game and It will work for 1 second and then the screen will freeze, when I look left and right its black with glitchy white lines. I have usb 3.0 cable and the oculus app says it is fine, I'...

quest broke 2.jpg quest broke.jpg
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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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