Get Help

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Sebastian

Someone help me my son we buy new controllers but we can’t connect for several hours

Bought two devices for the family for multi player but can’t play without purchasing each game twice

We bought two Meta Quest 3 devices for the kids to play Beat Saber and other games in multiplayer. We are finding that it appears Meta allows you to share the apps across the two devices in the account but only one person can access the games at any ...

The ability to record Party audio alongside Game and Mic audio

Hi all,Currently, it seems that recording or casting Party audio isn't supported. Initially, I thought this might be due to privacy concerns. However, since most games allow recording of in-game chat without issues, it appears this might be a limitat...

work.meta.com/device - email account doesnt exist (I have an existing Meta Account)

I have been trying to do this for a few hours and I have been getting real cranky with it but I have gotten to the point where the headset is asking me to go to work.meta.com/device and enter a code, when I do it works but when I enter the email I am...

cannot use

I do not use the meta cause from alert wrong policy on Fb. All follow it but still can not back to play.Allany email i have can not access to use, still inform to add code in www.meta device....after add need email.

Beginner Help

Hi, I have never used VR before. Someone gave me a Samsung gear VR oculus. I have been trying for days to get it to work and seem to be going in circles. I have not found any way to get help from Meta, so I am asking here. Is it possible to still use...

Meta made me lose my friends because I convinced them to buy it, and it brike due to the update.

I convinced my friends to buy the meta quest 3 headset to show them that vr is now good and fun to play, and you meta guys bricked both of them vr, now i dont have friends because i made them pay $500 dollars in a headset that dosen't work, thanks me...

Right pro controller not working

Im using the meta quest 3 and just recently got the pro controllers. I’ve gotten the left controller to connect with constant factory resets until success, but no matter what the right controller doesn’t seem to work. It shows the white light as if i...

KICKED OUT MY IG PAGE

I am through an "appeals" process on instagram. It says it will take up to a day but this is going on now for a week! I have seen wierd violation of me commenting dog paws hearts and such on animal recue pages... twice! Now I am completely LOCKED OUT...

Resolved! Unable to Access Meta Account - Previous Email Address No Longer Exists

I am writing regarding an issue accessing my Meta/Oculus account. I previously used my Quest 2 in early 2022 with an account registered However, this email address has since been deleted, and I can no longer access it. I am planning to purchase a Que...

My Facebook account is disabled

Is there a way I can replace meta quest 2 controllers without warranty?

A few months ago the round part of the joystick had unexpectedly broke off my left and right controller. I dont have a warranty but was curious to see if I could get a free replacement or do I have to buy new ones?

Quest 1 not loading

Hello there,I decided today, after roughly 2 years, that I wanted to break out my oculus quest. I get to the Home Screen and it won't load anything. The menus pop up and I can go through the settings but I can't launch games because it won't load the...

Resolved! Cant add a second account to my oculus quest 2

Meta, If you are reading this, i am trying to add a second account to my oculus for my sister but it keeps saying Account already connected.

Resolved! App sharing for 10-12 year olds doesn't work

Now that accounts for 10 - 12 year olds are also possible, I created an account for my 11 year old daughter.The problem is that app sharing doesn't work. My daughter sees the apps I share and can also install them. But when she opens an app she has t...

Can't Change Son's Birthday

Are people still having trouble changing birthday's for managed accounts? I mistyped my son't birthday and it's giving me the following error when trying to change it:We weren't able to update your child's birthday. Please contact customer support.I ...

Resolved! Oculus Quest: End of support means unusable device?

I come here following my post on Reddit.To sum up, I still have my first-generation Quest. I don't use it as much, but I wanted to play Elite Dangerous in VR. But I couldn't, because it was asking me to update the headset even though it was already u...

Dissable

My Instagram account was hacked then got disabled

Resolved! Reduce my ban sentence pls

So I logged into gorilla tag and ima be honest I use mods but not for bad just to make sure everyone had a fun experience and wanna stay longer. But today juin 4 2023 i got banned for 4 weeks so i would pls ask for someone to change it to something m...

Having trouble getting on my meta quest 2 headset.

Keep telling me to get help from a parent. I am the parent and the code they send me won't go into my account on my phone.

Where is the 5 digit code to pair my headset?

where do i find the five digit code for pairing my oculus to my phone

Quest 2 display turning off, having to press the power to show display again?

On my Meta Quest 2, its display will randomly turn off, and after a few seconds go into sleep mode. I have to manually press the power button for the display to turn back on. Mildly irritating.. I’ve rebooted my Quest several times and it keeps happe...

Quest 3 turns off and on randomly

Hi guys, So I got my quest 3 a couple months ago and had no issues up until a few days ago. My favorite game is Beat Saber and they recently released a new free music pack, OST 7. So I went to play it for the first time the other day and played a few...

Take action on this account by January 9 to keep using it

i have received an email with the name "Take action on this account by January 9 to keep using it", i try to use the payment method but the only thing that pops out is "Unable to add Payment method". is there anyway u guys can help me?. What pops up ...

{BE9DCCE8-973A-4C55-9277-56290D2AE205}.png

Meta is aweful. Wont honor subscription

I have two head sets, with two accounts. Both were purchased with quest+. Meta horizon allows you to activate both on one app. Renounced to me, you activate quest plus too, but the account only has ONE subscription, not two, and not extended. So I pa...

Buying games

Iv bought a few games already and now it’s telling me I can’t buy anything due to unusual activities and I need to file an appeal.. anyone else experience this?

2 Factor Auth text number deactivated.

Two factor authentication is hard to undo when your phone number was changed. I had to make a new account to ask for help. Please contact me to help me fix this issue. I have pictures of my account, previous purchases with payment details. I just wan...

Meta Quest Link app not showing anything at all after install.

Hi there. I recently acquired a second hand meta quest 2 headset. Everything works okay, pairs to meta horizon alright. My issue is after installing the meta quest link app onto my pc, i get to the screen where it says its installed and im going to m...

Created this account to get help getting into main account, 2FA meta Horizon APP

I currently cannot get past meta asking me for a 2FA code. I have authenticator codes for FB and IG but never set one up for Meta. I need to turn off 2FA for my main occulous account so I dont lose my past purchases.