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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 38213 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Controller Drift

My controller is starting to drift decently bad on the left analog stick and it’s made me really deterred to play anything is there anyway to fix this?

I lost my games after i factory reset my oculus

Hey guys. I lost my games after factory resetting my oculus since it wasn't pairing to my phone after not using it for a year and a half. Is there a way to get those games back without having to rebuy them all.

issue login

cant login to my account on vr. Normal fb login is fine on phone or laptop, After putting in email and password it sends a code to my phone, when i enter that code i get stuck in a downloading circle of death, help

Wrong oculus headset chosen for download

I purchased a game and chose the wrong serial # oculus headset. I chise The one that was sent back not the replacement. Now the game is stuck in “install queued” when headset is connected. How do I change where it is installed? Thanks!

Left Controller

My left controller stopped working and I was wondering if I was eligible for a free replacement through my warranty?

Resolved! Oculus Link not working windows 11

I just upgraded to windows 11 and now when I try to use oculus link all I see is a black screen with 3 dots. it was working fine on windows 10. has anyone discovered the fix for this yet?

Quest 2 remote

I've had my quest 2 for around 5 months now but recently my left remote has stopped working, I've swapped the battery's and nothing changed. It's been like this for about a week now and I've been trying different ways to get it working again but to n...

Oculus account can't be retrieved

my account got hacked a year ago and i only recently thought about wanting to get it back. I contacted Facebook support, but I couldn't retrieve it because my Facebook got permanently banned by the hacker. I am no longer really interested in getting ...

What happened to my account?

I've tried to get help on my rift 2 account. I had an oculus account using facebook login. At some point they went to this stupid meta thing and it wont' recognize that account. Can't login with it. How do I recover it? If I login with 'facebook' it ...

Anonymous by Not applicable
  • 143 Views
  • 4 replies
  • 0 kudos

Resolved! Can't Uninstall Apps

About a month ago I was able to simply uninstall apps from my quest 2 but now when I click uninstall on an app nothing happens. I have the game STRIDE stuck updating and a new game that won't even start the installment process. My main goal is to uni...

Quest 2 Elite Battery Strap closes on its own

Hello, I got the Elite Battery Strap. When trying to put the quest 2 on my head, i have the battery facing the ceiling for a moment. The weight of the battery causes the headstrap to 'close', meaning i have to adjust it again with the dial so that it...

Facy87 by Level 3
  • 222 Views
  • 7 replies
  • 0 kudos

Controller returns

Would like update on returns RMA 1159958814915166. Cannot access help elswhere. Sent 14/11 and received UK 15/11 via DHL returns label.

Store credit

Hi I had $47 of store credit and I bought sports mode I didn’t like the game that much so I requested a refund but for now I have $32.01 of store credit on my account and my default payment method was a eftpos Visa gift card and it had about $1 left ...

Linux Support???

I'm really disappointed that I wasted $400 on a Rift S just for it to become a paper-weight since I don't want to use Windows on my computer. I have no clue why a multi-billion dollar company can't afford to support more than one operating system.I'm...

Corbb by Level 2
  • 5675 Views
  • 14 replies
  • 13 kudos

Resolved! Air Link not responding

Hey all, Hoping someone in the community might be of assistance here (worked through Google and this forum as much as I can, to no success at the moment, happy to be corrected though)! Had a Rift S for a number of units, upgraded to Quest 2 and recei...

Resolved! Replacement controllers

Why are the god days replacement controllers all out of stock people are selling them for hundreds of pounds on ebay and amazon I haven't hade a right controler that works for like a week and it's very depressing for me so does anybody know when the ...

mijarat by Level 3
  • 3141 Views
  • 44 replies
  • 6 kudos

Air Link not working on Windows 11, can't revert

I used my Quest 2 via Virtual Desktop when I wanted to play some Roblox (which only works on Oculus headsets if you use the Oculus app). Still, I found that whenever I tried to connect my headset to the PC, it didn't seem to be connected on either en...

App not working

Just bought Indepth Unchained, loaded on to Quest 2 and Quest Pro, on both machines it shows the opening title flickers and returns me to my home environment. Any ideas what I can do?

Ticmic by Level 2
  • 295 Views
  • 3 replies
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Resolved! Workrooms Disconnect but I can see standard guests

Hi Guys,I have a strange issue. When I'm inside a room with my collegues it happens that my avatar is "Disconnected" and he sleeps... but on the same time I can see my collegues on computer connection and my other collegues with Quests2 can hear me b...

HOW TO MUTE SYSTEM SOUNDS

There has to be a way to turn off the system sounds! The clicking when I scroll is soooo aggravating! I don't want to have to mute my environment sounds so... c'mon tech geniuses! This is an easy one, right? How do I turn off the system sounds (or ev...

Plz help

I just plugged in my link cable to my oculus and was excited to mod and i went into the oculus quest 2 folder in file explorer then clicked android then data then after that there were no mod folders like there used to be help.

Resolved! No reverral money

I created my oculus account via a reverral link about a week ago. Today i got my quest 2 and activated it with the account, but neither I nor my friend that sent me the reverral link got the credits for the meta store.

Resolved! Cannot Reset Pin

For the past day or so I have been trying to purchase a game for my Oculus Quest 2 and at the end of the purchase it now requires a pin. I personally do not remember having to put in a pin in the past and have never set one up. So I try to reset the ...

pilesfr by Level 2
  • 204 Views
  • 1 replies
  • 0 kudos
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