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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Right controller doesnt turn on
I came home recently after not using my vr headset for a week, both controllers didnt have battery and when i changed them for new ones the right controller didnt work at all, the light didnt even blink. My left controller worked fine and i swapped t...
so many issues...
1- meta quest link, reinstalled 10 times... Air link not working properlyon my meta quest 3s it says minimum requirements not met or something like thatit is a i12 with RTX3050ti should be ok...my old 6th gen with rtx970 worked!!!!!so then i se OPENX...
Horizon OS Gallery app on Quest 3 missing
I have been on v72 for a few weeks now, and last night the settings app said that there was a new update for v72. After upgrading, I can no longer view any panorama or spatial videos in the files app (the files app takes a while to show the panorama ...
Left controller menu button not opening menu
Hello meta quest support I've come into a issue. On the left controller there is a button with 3 lines that I've been told opens a menu but when I click the button it doesn't open or do anything it clicks and the tracking picks up on me clicking itBu...
Quest 3 link cable NOT working with battery pack
So, after the latest quest software update, my link cable will NOT connect to my PC. However, IF I unplug my battery pack, then it will work! So, basically my battery pack is USELESS when I use the "official" meta cable for the linking purpose The a...
(AirLink) Audio does not work while in AirLink.
So i just recently bought a computer and wanted to try out AirLink. I connect my headset and follow all steps, when I run a game, even look at youtube, or use discord the mic works but there is no audio. When I run stand-alone all audio works. My bud...
Resolved! Account recovery
Hi, I need assistance recovering my account and transferring my data, progress, and games to a new account since my Facebook account was deactivated. Any guidance would be appreciated.
Controller Problem
My right controller isn’t working. I put new batteries in it and it still says battery low and won’t connect. What do I do?joe parson9136835215
Resolved! Quest for Business and Kiosk mode
Hello everyone, I'm considering enrolling in Quest for Business and I have a specific question regarding device and app management. I need to ensure that my devices and apps can function in Kiosk Mode to prevent users from accidentally exiting the ap...
Resolved! Unable to pass Cloudflare security using Meta Browser in the Quest 3
When in VR I’m trying to access a website (Vatsim/ Chartfox), I’m unable to pass the sites Cloudflare security check when using Metas browser, if I use Wolvik browser in the headset I can access the site.The problem is I’m using Virtual Desktop and t...
abt recovering my suspended account
Hello, my account username is eros.1225 before some months my instagram account was disabled by instagram it seems mentioning i violated the guidelines. But as far as i remember i have never violated the guidelines, and since i was not in access of t...
App not installing - stuck on queued
Hi Support, I have a quest 3, 128gb version, and was invited to an alpha release of a game. I accepted the invitation.It is in my library, but when I click to install it goes to queued -> installing -> nothing, just back to "install" I have tried the...
Meta Quest Link? Steam Link?
I have a problem when using Steam Link where my microphone is not working correctly. I've seen there's a bug report for the same issue when connecting to Meta Quest Link.Are Meta Quest Link and Steam Link essentially the same thing?
Sideloaded 2D apps don't register input from Q3 controllers
Apparently this started with the latest Quest3 update but as of right now most, but not all, 2D apps sideloaded (or installed via base apk) don't work. They open fine and I can accept the usual privacy pop up, but then clicking on anything else does ...
Resolved! Graphics card not compatible upgraded to 4090 RTX
Has anyone been able to get 4090 to work with Quest app? Every setting I use says my system does not meet minimum requirements.System specs:Intel i7-13700Gigabyte 4090 RTX32g DDR5WIN11 22H2 - Fresh install all drivers updated. I upgraded my whole gam...
Resolved! Battery Life Meta Quest 3
The battery life sucks,just bought today & even fully charged was lucky to get 2 hours on this machine ggggrrrrrrrr
Unable to use Link and AirLink on my laptop
I’m unable to use Link and AirLink on my laptop. Here are my system specs:CPU: i9 13980GPU: 4070 Laptop GPURAM: 64GBI can’t stream via either wired connection or AirLink.I’ve been seeing a lot of errors in the logs. Despite trying many different solu...
Cant enter rooms in Horizon Worlds
When I load into Horizon Worlds I go to my Welcome Island, And Everytime I go to a room, for example Spin The Bottle, It says I'm unable to join, It's been saying that for every room I try to enter. I have had recent restrictions, but I am not restri...
Mistaken oculus ban
My oculus account was restricted i never got an email to why. I can log on with my oculus but not on my mobile or laptop creators webpage
Broken piece for strap adjusting on Quest 3
This piece that helps the strap adjust on the Quest 3 broke. Has anyone found a solution to this ? It seems that different headset options also use this piece. Anyone found anything ? Customer service was ZERO help and told me to post here.
Absolutely ridiculous customer service/support
So, to begin with. I’ve had my Meta Quest 3 for a month or so. I have only used it 2-3 times and the other day, I got onto my device to play a game. When I got onto my device and booted it up, it said that I was not connected to the internet. I went ...
Trouble shoot
Issue where Oculus 2 keeps asking for 8 digit code to connect account and I can’t figure out where to put the code in at on my phone.
Profile recovery or association issue
Well this is a pickle. My son gave his sisters is Quest 2 for Christmas. He was logged on as owner of the account and when I was setting it up I just created a profile on the device and called it LandL.art. They have been using that account since Chr...
My vr wont let me set up my meta quest 3s
My meta quest 3s was frozen on a black screen so i used the app to factory reset it and now i cant see anything unless its the power menu or when i try to use the action button, it says i can use it soonIt wont let me actually set up the vr again, my...
The people that I’m playing with cant hear me
So I know I got my quest 2 for Christmas but it started today when I joined, other people can’t hear me. And then I think I was on mute but I wasn’t on mute. I was on unmuted. I tried restarting my game gorilla tag and didn’t work I probably because ...
Battery drain even when switched off
Hello,My just about 1 year old Meta Quest 3 goes from 100% charge to 0% even while switched off. This has been happening repeatedly for the last 2 weeks. Anybody encountered this? Any suggestions?Thanks
referred link does not work
Currently I'm Facing the next situation.I bought my first VR Glasses yesterday (Meta quest 3s) no problem with that, the meta quest 3s is working perfectly but the moment I try to use my friend's welcome referral (the one that gives you 30usd) the ne...
Meta Quest 3 stuck in boot loop, bricked, potentially fitness app related
Hi,I am having a major issue with my Quest 3. I came back to my headset and it told me that it had lost tracking and then I got a black screen. Upon a hard reset, it looked like it was trying to apply an update (card image with green loading bar) but...
Resolved! Cannot pair left controller/ blinking white light
My left controller suddenly stopped working. I have unpaired and paired, Reset the oculus, and Changed the batteries; it still will not pair. It continues to blink white over and over. Is there a solution for this??? Frustrating!!
Meta quest 3s
Can anybody help me was playing on game screen went black music carried on playing for 30 sec then it it went off, light on front is still on screen still back no sound tried factory reset nothing tried going on app to factory reset won’t connect to ...
