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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Error when running OculusSetup.exe in Windows 10

Hi, I bought a Meta Quest 2 a couple of days ago and I wanted to connect it to my pc. But when I try to install the Meta Quest app by running OculusSetup.exe, I just can see the administrator permissions prompt, when I accept the request, nothing hap...

Meta Quest App

So I have the issue of my Meta Quest app not letting me swap accounts and I did use two Facebook accounts. The issue specifically is that it asks if my alternate account is me, but when I press the “Not you?” button then I’m back at the same screen s...

Anonymous by Not applicable
  • 2 replies
  • 0 kudos

Walking issues

Whenever I try to walk my character just stops half way or keeps moving without me when ever I play a game please help

lost all games

i recently switch my phone so i had to reinstal the app and log in again. that wasnt working but because i still had all my games on the headset i thought it didnt matter.yesterday i had to factory reset my headset and by doing that lost all my games...

LqrsLT- by Level 2
  • 0 replies
  • 0 kudos

Trying everything to build with Unity - Meta Quest Pro

I have been trying to get a single build working on Unity trying multiple devices.- Started with Mac.- Got the build to open, but only opens on a flat panel, this includes Oculus examples.- Gave up- Tried on PC with Oculus link.- Using Meta Quest Dev...


I am trying to watch what my son see on the headset through the app but cannot seem to find any info. Can someone please help

I need help resetting my Oculus Pin

I need help. Can any CS help me? What I tried. 1. Resetting using email. - As of this writing, I haven't received any email yet. Please note I signed in using Facebook for oculus account. Default Facebook email used. 2. I tried the buying a game and ...

Can't pair headset to mobile app. Can't connect controllers.

My quest 2 will not pair with my mobile. Which means I can't pair my controllers to my headset. I tried the pairing code from the about section. Still doesn't connect. The network or MAC address is missing from the information menu. I've tried Uninst...

bren214 by Level 2
  • 4 replies
  • 0 kudos

connected quest 2 too pc

I've connected quest 2 too my pc via link cable and air no problems, issue I'm having is not seeing my apps that are installed on the headset; is it normal to not see them? connecting to pc benefits if I have apps on steam?

My paid games were wiped

So i had two accounts one with the paid games and the other one without paid games and i could play the paid games with the second account. So i did a cloud back up on the second account and i thought it would count the paid games to the cloud back u...

D4fu by Level 2
  • 1 replies
  • 0 kudos

Early Ne Change

I've been researching on how to change my oculus username before the six months and couldn't find out how I'm trying to change my name for VR Esports.

Quest 2 keeps resetting guardian

So I’ve been playing some quest 2 games and for some reason every couple minutes it makes me reset my guardian. i have good lighting in the room but it’s still happening.

My headset has logged me out. Almost Completely.

A few months ago, I logged onto my oculus to play some games. It said that it wasn’t paired to anything - but when I checked my app it had seemed to still be paired. I tried logging my headset out and tried to connect it back into the correct account...

Resolved! Just bought a game through metaquest

Just bought a game on metaquest, black friday deal.And it doest show up in my Oculus library, Zero Caliber: Reloaded.I haven't downloaded it, as quest 2 is off at the moment.Have I made a mistake?Should I have not bought this through Metaquest web pa...


i broke the ring around my oculus one controller and now it doesn’t capture its motion it’ll pick it up sometimes but then just leaves hand floating is there any way to replace that part, the whole controller or just fix it on my own.

RE4-Bundle for a 13 years old

Hi!I already have my own Meta Quest 2 but are interested in buying one more, a bundle with RE4, for my nephew. He is just 13 years old.My questions : Is there anyway to use that code if I set him as an admin in the new quest? If I set me as a seconda...

Moxyz78 by Level 2
  • 1 replies
  • 0 kudos

Oculus quest 2 not working

I've had my quest 2 for a while now and never really had a unfixable problem till now. I accidentally hit my quest 2 against the wall but I've had accidents happen before so I thought it would be fine but when I went to go ahead and play again the ne...

Oculus Rift Problems With Bluetooth Headphones

Oculus software (the software downloaded to make Oculus Rift work) is causing problems with my bluetooth headphones.This is occurring on Windows 11. I have a ROG Strix Z690 Formula motherboard which uses built-in Intel bluetooth. The operating system...

Returning after a very long absence

So, with the title in mind, I understand I need to update my old Quest 2, but whenever I turn it on, all I can see is the pass-thru vision. I've tried double-tapping the side of the device as of old, but I can't get any kind of UI to show up to proce...


Any one help.trying to sign in on the meta quest app, to enable playing on the quest.however it keeps saying wrong email and or password!!have reset password 5 times now!! And still will not accept it!!!frustrated as hell!! As it used to work!! But h...

Game installation failed

We just purchased the Meta Quest 2, so I’m very new to VR and the headset . I need help. I purchased Richie’s Plank Experience from the app on my phone. My phone and headset are using the same WiFi. The app began to install on the headset, but stoppe...

Will not update

I cannot delete a game that has been updating for about a week, it’s pokerstars be, it has made it so I cannot update anything is there anything I can do beside factory update?

Stuck on update

I am borrowing a quest 2 but it is going through a firmware update but the problem is that it is not connected to my wifi and can’t complete the update. When I plug the charger in the light does not come on and it keeps flashing on and off. Is there ...

Friend referral

My friend sent me a referral the other day for an oculus, I bought one and made sure to do everything to get it set up before buying it. Once I got the oculus and signed up in it, it did not give me the referral, how do I redeem it?