Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 108023 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Many thanks, Oculus!

Many thanks to the Oculus team for not only responding to my email ASAP, but for fixing my problem! I am so impressed with their professionalism and desire to maintain a quality product that I just felt I had to share it with all other Oculus members...

SET-VR by Explorer
  • 253 Views
  • 0 replies
  • 0 kudos

Resolved! i cant login

every time i try to login to the app i get this message anyone know how to fix it?

sy1c905sv9o2.png

Xing Desktop Mode?

I recently saw that Xing has a non-VR mode for different platforms. Is Desktop Mode also available for the Oculus version?I'm asking because "Desktop Mode" is grayed out when I access "..." for the app in my library and I'm wondering if I'm doing som...

curtwjen by Honored Guest
  • 197 Views
  • 0 replies
  • 0 kudos

Rift constantly updating..

Why is my Rift constantly updating? Half the time I start up my computer, and I can't use my rift for over an hour because its updating.. And then when I load the environment, if I don't load an app within 20 seconds, it wants to update again. If don...

BSOD IRQL NOT LESS OR EQUAL / Windows 10

Hello,I recently received an Oculus Rift as a gift. I was able to set it up and play with it for the first two days. However, on the third day, my computer started having issues with all VR games. After playing a few minutes within them, a blue scree...

TheMSWS by Honored Guest
  • 2551 Views
  • 5 replies
  • 0 kudos

Credit gone due to servers down

I had some credit left yesterday that I was trying to use up buying a game, but the servers were down all day and I could not make the purchase, today it is working again but my credit has now expired. Is there anyway I can get this back for one day ...

Enda by Protege
  • 568 Views
  • 1 replies
  • 0 kudos

Controller

I’ve had my Rift since Christmas and there’s been a few problems. The right controller started buzzing really loud when ever there was a vibration and the trigger button doesn’t have any sound dampening and clicks really loud and scratchy. I realised...

PC freeze/crash witn Oculus Rift & DCS

Hi, i've an issue with Digital Combat Simulator (i know is not "official" software...) game start without problem, play good but when quit from simulation (not quit to desktop) pc freeze with black screen and reboot. There is no problem if i play in ...

Skybalbe by Honored Guest
  • 400 Views
  • 0 replies
  • 0 kudos

unable to log in

i keep trying to log in on the app on my samsung galaxy s9, but it keeps telling me theres "no network connection" and my password is highlighted in red.any thoughts/

Oculus Home not connecting to internet in headset

OK so first of all, I am connected to the internet (how else am I making this?) and second, I can browse the home in desktop mode, but as soon as I put my rift on, this happens. It's not allowing me to play ANY games, and I cant obviously get into my...

iyebjzejl1lp.png
Anonymous by Not applicable
  • 1872 Views
  • 6 replies
  • 0 kudos

Unable to confirm your oculus account error.

After the update i now get the error message in oculus home.Unable to confirm your oculus account.Please check your internet connection or restart the software.Restarting does nothing.Odd thing is i am signed in on the pc screen i can also see my app...

Cannot use the USD15 store credits in Austrailia!!!

Im in Australia and I have recived the USD15.00 store credits but i can't buy anything with them. When i go to confirm the purchase i get "We're sorry, your Oculus Store credits cannot be used because they are not in the corresponding currency. Pleas...

MadDaz by Honored Guest
  • 1280 Views
  • 6 replies
  • 0 kudos

Can't Login?

Trying to login to my account, but I'm getting an error, like "An unexpected error has occurred. Please try your request again later." Thoughts?Edit: Uninstalled and Reinstalled (Repaired) Oculus Client Software, still getting the error.

Help?

when I try and play a game like H3VR it says my rift headset has poor tracking quality? is there a way to fix this?

chayse457 by Honored Guest
  • 231 Views
  • 0 replies
  • 0 kudos

Having BSOD issues with Oculuss

I'm having BSOD errors and narrowed it down to the OCulus hardware. Unplugged sensors & headset and bluescreens stopped.Here is a list of the BSOD's and the : Ram has been checked with windows memory checker and memtest. All drivers are up to date.An...

pr1rf64lf6ck.jpg
fus10n75 by Honored Guest
  • 217 Views
  • 0 replies
  • 0 kudos

Oculus not opening up

Hi who is ever reading this issue that I am having. When I try to open my Oculus program I keep getting the following message on my computer screen. we're having trouble Starting Oculus. Your Oculus software be be updating, please wait a minute and t...

Anonymous by Not applicable
  • 334 Views
  • 1 replies
  • 0 kudos

Sketchup AR/VR viewer and Oculus Rift headset

hiAlthough I have a subscribed 2019 Sketchup license pro I cannot charge any sketchup model into Sketchup AR/VR viewer. There is a problem with trying to login to TRIMBLE. It gets stuck and nothing happens although my login information is good....It ...

pbonnet44 by Honored Guest
  • 548 Views
  • 1 replies
  • 0 kudos

Any way to remove the head strap / headphones?

I'm a developer and have to put this thing on and take it off about every 5 minutes. I'd like to be able to just hold it up to my face for a second and see what's rendering without having to take my glasses off, etc. which is something of a pain.Is t...

extremely persistent black screen on Rift startup

As the title says, I can't get past the "Put on your headset" part of the setup due to a black screen. This has happened for about a day since I received my headset. When I launch games, the headset and touch controllers still have perfect tracking o...

zhaydog by Honored Guest
  • 260 Views
  • 0 replies
  • 0 kudos

Sensor disconnect issue, very consistent and predictable?

Hi all, So I made a post about this very issue some time ago now but I thought I'd solved the problem. It appears not unfortunately. =/ Basically what's happening is that after using my Rift for the first time after boot up, any attempt at using the ...

Meta-xx by Protege
  • 844 Views
  • 6 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels