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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 37092 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Discontinued Facebook account

The Facebook account that was connected to my Oculus with all my games has been closed. I do not have that Facebook anymore. How would I gain access to my already purchased games if I do not have that Facebook anymore since it has been permanently de...

Oculus and controller battery display not working

So its not been a year since ive had my oculus and im starting to experience a glitch where it lies about the battery life on my controllers and oculus, i tested this extensively but purposly leaving my oculus on for a while, and when i came back, it...

Video Poor Quality or Blurred

Hi - I have the Occulus quest 2. Have been trying to watch Vr videos with it however the quality seems really poor. When I press the trigger in the video, you know to bring up the pause, forward and back buttons, the video in the background improves ...

carysmac by Level 3
  • 17089 Views
  • 15 replies
  • 5 kudos

Referal code not working

My friend bought a new meta quest 2 recently and uses my referral link before activating the headset but it kept opening the app instead of claiming the link.

FACEBOOK ACCOUNT DISABLE W/ FINAL DECISION

Hello My personal Facebook account was disabled.I sent in the ID as asked and was told that I was ineligible to use Facebook.Below is the turn of events.I got a text stating that I was trying to recover my account and Facebook sent in a 6 digit Code....

How do i transfer games?

hey i got a problem i have bought a lot of games on my oculus quest and im soon going to oculus pc vr can i trasnfer games from my quest 2 to my oculus pc app if you can how do i do it

100Tvip by Level 2
  • 398 Views
  • 3 replies
  • 0 kudos

Oculus quest 2 not giving code for app

I’ve had the oculus quest 2 ever since Christmas on 2021 and I have tried resetting my headset and my phone. The app works I have an account hooked up but, when I go to connect it the headset. it won’t give a code to read off for the app. I would tho...

facebook disabled

Good dayI come to you with an unusual question. Someone hacked my Facebook and shared pornography on my profile. ( I do not understand why ). Facebook deactivated my account and unfortunately it cannot be saved. Even though I sent a photo of my drive...

Resolved! I don’t know what this email is.

So yeah I got this email from the VR UX research team at Meta saying if I take this survey I’ll get $10 in store credit and I’m pretty sure it’s a scam so yeah, can I trust this?

Left quest 2 controller broken

recently my left controller got stick drift, and it has progressively getting worse until today when my controller completely stopped working. the tracking is stuck above my head and i cant do anything with it. is there any way that i could get a rep...

schyoom by Level 2
  • 127 Views
  • 1 replies
  • 0 kudos

Resolved! My Oculus Rift S controllers drift

Both my left and right controller drift while playing or even in oculus home. For example when trying to walk straight with my left controller I barely move and my right controller constantly spins me around no matter what turning mode I choose. In e...

Controller teleporting within the games

Sometimes when I'm playing random games my controller teleports itself inside the game to random places. For example, I'm playing BeatSaber and my saber teleports itself away from my virtual body. Another problem that I have is that my analog keeps g...

My Friends Problem

My Friends Facebook account was permanently deleted is there a way to get his games and oculus data on too a different account?

Referral code

I recently bought my son a Quest 2 for Christmas and it luckily enough came with £50 store credit with the purchase from the Oculus website. I'm now thinking of getting one for myself although the £50 store credit offer is no longer available, and th...

Beat saber

Hi my husband and I have both bought a meta quest 2 each can we play against each other on beat saber ?

Oculus quest 2 turns on I see the logo then it goes black

I turn on my oculus quest 2... I see the oculus logo, plays a few beeps of music and then it goes black like something else is about to happen and 10 seconds pass. Then it goes off. Every time.Nothing else happens. I performed the factory reset and n...

vmxo by Level 2
  • 156 Views
  • 3 replies
  • 0 kudos

Resolved! Not getting my refund

I refund among us it has been a few days and I have not my refund I have checked my bank many times. I have gone a new card and of you guys need it please reply.

Cant change the disk the oculus app is installed on

i was able to change where apps are downloaded and re-installed the oculus setup app for pc, accept the terms and condtions, then it says it requires 15.5 gb, even though i have 910 gb free on my disk. i dont know what to do, im getting very annoyed

Maegdae by Level 2
  • 96 Views
  • 1 replies
  • 0 kudos

facebook

hello. my FaceBook account was blocked for strange reasons. They think someone try tot use my account!I tried everything to deblock, but nothing working! I gave my identity and got a useless code!Can you deblock my FB account? This must be simpel.The...

Connects to phone, but no internet?

Isn't my phone supposed to be the "wifi""? I don't understand what the point is to connect with my phone if it's only going to still require wifi for everything. I try to add an account and says I need wifi. I try to watch TV and it says I need wifi....

Anistad by Level 2
  • 136 Views
  • 2 replies
  • 0 kudos

Oculus Rift S Display Port not...working...

So I got my Rift S on the 16th of march 2021, I had no problems within the first two hours of using it, then the first problem arose and It went downhill from there, my Display port had suddenly stopped responding, I fixed it by unplugging it and re-...

Can't run VRC Validator

I'm not able to run the VRC validator on my app, I'm in the directory of the validator exe, and am running the following: C:\Program Files\Oculus\Support\oculus-diagnostics>OculusVRCValidator> --path "C:\Program Files\Oculus\Support\oculus-diagnostic...

FredTA by Level 3
  • 175 Views
  • 2 replies
  • 1 kudos

Oculus app so big to update

I would never, ever waste money on an Occulus again. I would simply like to put the headset on that I paid for and play. Instead I’m being told to join up to Meta, then I have to update a game which takes 3GB and never seems to update. Feels very con...

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