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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Unable to log into meta

Hello, my Instagram account that was linked to my meta account was hacked and disabled, and now I'm unable to log into the meta horizon app where all my games and information is located. The email of this meta account is ***@gmail, is there any way I...

Bug error logging

Hello SupportI’m trying to access my verified facebook profile with 1.7M for about a month but I keep getting redirected to a checkpoint page that returns an error:“Sorry, something went wrong. We are working on it and we’ll get it fixed as soon as w...

Facebook account locked

MY Facebook account locked

Re: Is this research opportunity a scam?

I got the email today but sending email is Meta User Research is this legit? Thanks

Re: Is this research opportunity a scam?

Hi! I’m just trying to see if this email is legit - I cannot tell if the “I” in Instagram is an uppercase “i” or a lowercase “L.” Thanks!

I need support for my meta quest 1 but the support page doesn't give an option for the original meta

i'm having issues with the quest link feature on my quest and in my app i get a notification that says meta quest isn't working properly and provides a link to an article tat doesn't exist so after reading over and following the steps on the website ...

Re: I got disabled by meta

Dear Facebook. I request that my account be reactivated, because I did not violate any community guidelines on Facebook

Resolved! Cleaning Quest Pro lenses that have grease on them

Hello,I'm trying to follow quest pro cleaning guide Here which suggests a microfiber cloth. That didn't seem to be effective against gradual grease that may form when sweating etc. What is the solution to clean the grease off without causing scratche...

Factory reset

I had factory reset my oculus quest two because it was buggy and i had broke my left controller but now it keeps giving me a pairing for the controllers and a pair number then it wants me to put the stickers out but i cant do that because i obviously...

Disabled Instagram account

Hello, my Instagram account was recently deactivated, and I’m not sure why. I believe this may have been a mistake, and I would really appreciate any help in what steps I can take to recover my account. Please let me know what information you need fr...

Nord comfort battery strap causes games to crash

can't open support ticket, can't send pm cause limit reached

hi,i have extreme stick drift on an unused controller and i am unable to contact support cause the page gives me an error every time i click the button. i sent a pm to support and that worked until i was unable to respond after a total of 1 message t...

[Bug PTC v76, v77 ] AMediaCodec_flush in the Android Media NDK is broken on PTC v76 and v77.

Hi,As stated in the subject, starting from OS version v76, it seems that AMediaCodec_flush is not functioning correctly.Although it occasionally works as expected, when it doesn't, it appears to paralyze the video decoder.This issue does not occur at...

"write a review" button gone????

i left two reviews a few months ago (using my computer) and it was easy and obvious. today using the computer i tried to leave another and there is no way to do it. there is no "write a review" button anymore. i am of course logged in!! what gives?? ...

Resolved! Quest 3 Screen tearing after v76 update

I received v76 on April 17, 2025. I am noticing a lot of screen tearing or ghosting effects when things are moving. This mostly happens in pass through mode and I move the bottom task bar. When moved, it's like there are two of everything. When I swi...

Meta Quest 2 Issues Lag, Tracking, and Battery Life Help

Hey Meta VR Community,I’ve been using my Meta Quest 2 for a bit now, and I’m running into a few issuesLag & Performance Some games feel a bit laggy even after adjusting settings. Any advice on getting smoother performanceTracking Issues The controlle...

Rift S left controller not turning on

Yes, i have already changed the battery, did not work. the right controller automatically powered on when i paired the headset to my computer (the VR headset is my father's, he is just letting me use it on my computer), but the left controller does n...

horizon issues

so i got abused in horizon world but i got removed

How can I contact Meta Support without a linked device?

I bought a used Oculus Quest 2 (now resold) which seems to be locked to a business or enterprise account. After a factory reset, the new owner is being asked to log in via an organization – likely due to an MDM or enterprise lock. I never had this is...

Meta link app Error with meta3 after upadte

A few days ago, I updated pc link app and I have a problem with pc link from that day.*Issues :1. Executing pc link app, it takes 10 min to show pc link home view. If I press other menus, like usb test or logout, it doesn't response for about 10 min....

Resolved! Quest 3 completely bricked - does not respond to charging or power button

Thank you to anyone reading this thread. Earlier today I switched accounts on my Oculus from an alternate account (used by family) to my main account. After I clicked on "Confirm" in the account switcher, it sat there for about 15 seconds, before a d...

Falla

Hola ase 1 año oh dos les combre a mis hijas un meta quest 2 y solo lo usaron como 1 mes y de descompuso..y asta hoy lo sacaron que kieren jugar con el pero no sirve solo en la pantalla se le marga algo y no deja ver ni nada solo dise como que use en...

Controllers not visible

Recently got the Quest 3 (to replace a G2). Everything was working as expected. But now the controllers just don't appear in VR at all, I can't click on the initial account selection screen in VR because the controllers no longer appear. Have replace...

never mind.

had an issue, reports finally worked to fix account.tried to delete post, could only find edit... sorry

Quest Link keep crashing a few seconds after launch on Quest 3

I got a $30 Syntech link cable off of Amazon. I plugged it into my high end PC, plugged it into my Quest 3, and it worked for the first 3 days. I was able to play SteamVR games, which was what I intended on using it for. Suddenly, it stopped working ...

Resolved! Headset bricked? After v76 update

I’ve just “updated” my quest 3 headset to version 76.it looked like the update was going fine:- it downloaded- restarted- I got the screen of the chip being updated- then I got the black screen with “metahorizonos” and the meta logo. -then it went da...

Black screen

I am experiencing a serious issue with my Meta Quest 2 headset. After attempting a factory reset using the hardware buttons, the screen has gone completely black and remains unresponsive. Currently, when I power on the device, I can hear the system s...

Camera Died? Device Bricked? Faulty Part?

How do you tell if your camera died or is it the trackers or is it that your device is bricker or the v76 update causing problems? when i open my device i see the meta horizon logo, i hear the sound and see the white light. right now after the logo i...

Resolved! Quest 3 charging light flashing orange

I've done some searching but am unable to find any solid answers. My headset is about 3 weeks old and tonight the charging indicator started flashing orange like it was connecting and disconnecting from the charger. I even heard the sound like I just...