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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Blade and sorcery disappears after buying
I bought Blade and Sorcery (not Nomad) on my VR in the store, and after I bought it, it just said queueing, and now it's disappeared. It hasn't shown up in my library and is gone from the store. It also doesn't show on my recent purchase on my headse...
Resolved! Facebook Log In Issues
My account was disabled in December. I don't know the reason why.My accounts were also logged off on all devices.Several times I have sent in my ID and I received an unlock link and a code on SMS. The code does not work for the 2FA authenticator.If i...
Resolved! Won't let me redeem a gift even though im not in a parental supervised account.
My friend sent me a game code to redeem onward but it won't let me redeem it it says a parent has to approve of it but my parent doesn't care what i do on it but it keeps insisting i need parental permission.
Trouble Shooting
I need to add an Instagram account to my Meta Business Suite, but the "Add Assets" option under "Business Assets" is greyed out. I'm extremely frustrated and have tried various methods to resolve this issue. I also attempted to contact Meta support, ...
Limited connection after v72 update
I am not sure if this is caused by v72 bcoz last time I used it was v69. I believe the headset update automatically several times.However, my headset can access horizon store and meta profile without any issue. The problem is the headset refuse to up...
Meta quest 3 poorly flawed strap
I’m extremely disappointed with the quality of the Meta Quest 3. It feels like it’s made with cheap materials and poorly designed components. The left speaker arm snapped, along with the wire, which seems to be a result of these subpar parts. The hou...
Can’t reply in private chat
I can’t reply to private chat because of error on Html and limit number of messages. Please help because many users have the same problems.
Quest 2 Link stuttering and Link Details showing dropped frames, PC is not struggling
Hey all, I recently bought a Quest 2 to use primarily with PCVR over wired link. It's been having this issue the entire time I've had it. I've been seeing dropped frames and visible stutters. The GPU is NOT dropping frames though. Application frames ...
Meta Quest 2 won’t start up
In the first week of January, when I turn on my Meta Quest 2, it only shows initial startup then total darkness. Then every few seconds, it blinks and I’m not able to get into anything. A couple days ago, I was able to get into Horizon Worlds only be...
Appeal account suspension
So I was wondering if I could get help appealing my suspension on my meta account I would really love that. Also any time I open up my headset it says remove headset, go meta devices and enter this code and I can't fix it. So I would love if you coul...
Can't login facebook account grant maxwell 6369 enable two factor authentication using physical key
FACEBOOK account grantmaxwell6369 enabled two-factor authentication using a physical key (Lock this device) before + my phone accidentally reset (Delete all data) please help meta
Been trying to fix Airlink stutter, Virtual Desktop stutter, and Link Cable stutter for over a year.
I've been trying to fix wireless issues and Link cable issues for over a year and figured it was time I come here for help. I am on the 6GHz band, the only person in the band in my entire area, my dbm is 45, and I don't drop below 2400MBps. My speed ...
PTC v74 bugs
Couple of bugs I've found so far.Looks like experimental. Is completely gone out of the launcher menu. Seems like the package installer isn't working properly, aka cannot install apks. The keyboard seem to be doing some weird things on a side loaded ...
Reaching out to meta marketing team
I would like to share a marketing strategy I have for the vr headsets. If there is anyway to reach out to the marketing team with my idea contact me.
Mixed Reality Link not able to add more than one display
I tried out the new windows 11 preview and I cannot see the option to add more than one display. The settings only shows two options which are Resolution and Disconnect computer but not Add display. I am currently only connecting one monitor to my GP...
Facebook needs to put the link back up on the fb website
Facebook needs to put the link back up on fb website the one where put your email and account name and then they send you a link to your email address and you can take your account out of disabled post the link right here post fb hotline that can act...
Supernatural subscription
Why am I not able to log into supernatural fitness on a second profile on our account? I have used it on the primary profile on the account but the second profile added will not open the app - it keeps asking if I want to sign in or sign up when I tr...
Quest Pro Controllers Not Charging
So.... I have owned these pro controllers since November of 2024. I decided to play VR recently, but I saw my controllers needed to update. So, I set them down and did my own thing. Now, they are dead and won't even charge. I have tried using a diffe...
Hacked Instagram
My instagram account got hacked on friday. I wasnt able to access it but somehow one day later got in. However, he has now linked his instagram meta horizon account with my original account, and I cannot remove this as he has linked it to an unknown ...
Meta Horizon iOS app login issues
I have an existing Oculus/Meta account that is linked to my Facebook, Instagram, and email. When trying to login to the Meta Horizon app, I login with email, get the code, enter the code, am still then asked to enter my password, and THEN asked what ...
left quest 3 controller not working
My left controller just stopped working after a fresh battery change. There are purple lights visible but unresponsive. When I hit the menu button I can see a white light show on the controller. I unpaired and repaired it. Tried to do a factory reset...
Resolved! Unable to login to Meta account
I have another meta horizon account that I'm unable to login into. I enter the email and enter the password, but when I get to two factor authentication, I can't get a code because I can't access my two factor authentication phone number. I'm trying ...
The wifi keeps saying either Connected for a few seconds then switching to Saved
Hi there anyone encountered this issue? I just updated my router (ZYXEL EX3301-T0) from the old Hyperoptic gen and now my WIFI wont hold a connection for longer than a few seconds. The wifi in question keeps saying either "Connected" for a few second...
Charging Port pushed in
My son has a meta quest 3. The charging port has been pushed in and the headset can no longer be plugged in to charge. What are my options on fixing this?
Resolved! GorillaTag Shiny Rocks refund
My son was playing Gorilla Tag and tried to purchase 5000shiny rocks for 19.99. Somehow it purchased these 7 times. There is no place to get a refund. This activity has also locked out my credit card for suspicious activity. How do I get a refund? Wh...
pairing after the 5 digit code wont work
i believe this is due to another persons phone being connected to the account now i cannot connect i heard that i just need to contract support about this
Resolved! Quest Cash
I bought a Quest Cash gift card for $25, I wanted to buy virtual deckstop, but it won't let me use the gift card to pay and I can't figure out what's wrong
Resolved! Quest 3 version 64 - no 120 hz mode
Hej. when i updated to version 64.under system settings and under display. I can no longer enable or see the 120 hz option any more. can somone help me
My Girlfriend got a strike on her account, can we find out what, when and what app?
Hello everyone, I got my partner a quest 3, and myself one (no point in her having all the fun!) and we babysat my best friends kids, 12 and 14. When we did, she got a notification at about 5 am the next day that she has a strike against her, or a po...
Fly ap question
how do i get the compass and elevation off the screen when i am taking pictures?
