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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 33140 Views
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

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New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Rift S Black Screen

I hadn't used my Reft S for a while, but when I decided to hop into VR for old times' sake, the screen went black after about 20 minutes or so. The window still works, and tracking still works, but the screen is just black. The message I get is "plug...

Terrible lag with VR Air Bridge

Received my VR Air Bridge the other day and installed it but it's lagging to the point it's unusable. It's working no better than crappy Air Link on my gigabit network. As a matter of fact, the lag with Air Bridge as bad as with Air Link. I have an O...

Ironman VR game version

I purchased the advertised Ironman VR version for Metaverse 2 ] Oculus Quest 2 ] and I installed it and began the play, but after the initial set up and prompts, All I could do was activate the Trushsters and move around the scenery and I keep gettin...

Resolved! Unable to share to FB directly from quest 2

I can successfully share media to the oculus app then to Facebook but not directly from inside the Quest 2. It’s says it’s uploading but never appears. I was looking to upload a larger file that cannot be sync with the app, so looking to post in my F...

Maybe a problem

I wonder why in the Oculus App from Pc i cant' see my games in the library while from Mobile phone i can

Obli0hs by Level 2
  • 40 Views
  • 1 replies
  • 0 kudos

Problems downloading app on quest 2

We have purchased cooking simulator to the quest 2 and it is stuck whilst installing. It keeps getting to the end and then restarting the installation process. Help!

Account disabled

Hello, I have a problem with Meta. I have been using the Facebook platform for over 10 years. no worries, I'm even very happy with the services. Except here, I bought an oculus Quest 2 headset but my account associated with this headset has been bloc...

Kad7447 by Level 2
  • 79 Views
  • 1 replies
  • 0 kudos

Terrible Customer Service

Returned faulty left controller over 4 weeks ago. No response from Meta. Have contacted numerous times but only contact via online chat. Keep getting told the controller is with their specialist team who can’t be contacted. No complaints contact give...

Waiting on replacement - 3months

After being an owner of the Rift I decided to move to a Quest 2. Unfortunately after a couple of months it broke - it wouldn't reboot. After contacting support and trying different things, I was ask to return it. Did so, using the courier and details...

Among us vr pre order scammed me

I pre ordered among us vr, on the day of release it said I had to pay for it again. I checked my bank account and I had been charged for the pre order. I checked my purchase history and it said I had bought among us vr in December of 1969. The next d...

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Restore my Instagram account @tarojigriyarr.

Dear Instagram Team, Please Restore my Instagram account @tarojigriyarr page(creators) account type this account is very simple. you are Unfortunately and mistakenly my account is deactivate. so please restore my Instagram account @tarojigriyarr.my f...

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accounts

I was not using my link cable as just getting used to the Meta Quest 2. I log in using my Facebook link to my link cable and my Quest 2. Looking under settings without using my link cable I see I have an account name Horizon.com. What is it, do I nee...

DTH by Level 7
  • 61 Views
  • 0 replies
  • 0 kudos

Replacement for Faulty Headset.

RMA 650963506540423 - you’ve had my headset for over 2 weeks and no sign of shipping the replacement - when can I expect it? Live chat just say I will hear in 24 hours but it has been days.

Unsupported GPU

I want to know why the Nivida GeForce GT 1030 is now unsupported by Quest Link. This card is very cable of running VR at great a frame rate with the Oculus Rift CV1. This is the only card I was able to afford and I want it to be supported again, plea...

I can't login into Facebook account for registration

My original facebook account was hacked on 22nd June. The hacker posted content of sexualisation of children, causing permanently disabling of my account until now. I have submitted a request in Facebook to review my account, yet no reply. I have sen...

Quest Right Controller not working

Basically I just got my quest today and I love it to death but randomly the right controller stopped working. It tracks fine but both triggers dont work, the regular a and b buttons work. I tried changing the batteries which done nothing, restarting ...

Anonymous by Not applicable
  • 66546 Views
  • 87 replies
  • 9 kudos

Guardian gets turned on everytime quest gets turned on.

Every single time I turn on my quest even from sleeping, I have to make a another guardian, I've probably seen the guardian screen 100+ more times than the average user. it is so annoying and it's driving me insane. I've had my quest 2 for 2 years no...

Sports Scramble

Has anyone had any issues with not being able to play Sports scramble. I click on the game and i only get the 3 dots. When i exit out and go to my dashboard it says last played 1 minute ago.I have sent messages to Oculus a week ago but no reply back.

Touch Controllers

My left Quest 2 controller has taken a light beating and now has faulty tracking. Is there a way to replace or fix this?

Resolved! Reestablishing Parental Supervision

Hi - parental supervision was working well until my son turned it off. While trying to reestablish, I’ve receive the invite link via text, but when the app opens, there is no option to actually complete the request. Also, the Parental Supervision sec...

mmc0402 by Level 2
  • 138 Views
  • 3 replies
  • 0 kudos

Oculus Link Screen Tearing and Flickering after v26 Update

My Quest 2 was working fine before the v26 update but after I updated my Q2, screen flickering and tearing began to happen very frequently. Am I the only one experiencing this or is this a more widespread problem? Is there anyway to fix this? I tried...

Resolved! Broken Left Controller

My left controller recently "broke" late in October and I don't know how. Any reason why? Nothing's externally broken and I don't exactly have the equipment to check the inside. I practically quit VR because of this and now my headset is collecting d...

Link will not Work If integrated Graphics are enabled

Since I have a laptop with integrated AMD graphics, I would usually have to disable them and then re-enable them to properly use link. However, I updated my NVIDIA drivers and it seems to have swapped. I have to have the integrated graphics turned of...

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