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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Missing library quest 2

 hello everyone, after updating to firmware 46, the entire library, licenses disappeared side quest and other applications. I tried many ways, factory reset, settings through the phone, nothing helped. I hope someone can help, I've been sitting witho...


Cannot log into my Oculus account.

Hey. So I decided to connect and play some VR after like 2 years of break. I couldn't log in with my oculus account because it says that the password is wrong even though it's correct. I decided to change it, it redirects me to those meta websites, e...

Download and play

Bought walking dead pinball add on. Played it once the next time said download and play but then error message when I tried. Any answers?

Not able to redownload beat saber.

Hallo. After deciding to factory reset my oculus to fix some weird problems ( it fixed them ), I wanted to play beat saber. So i go to beat saber in the store and it says $29.99. I had already bought beat saber so i was confused. What i think happene...

Anonymous by Not applicable
  • 4 replies
  • 1 kudos

Real VR Fishing Addons

I bought the West Coast DLC. The game let's me share with other accounts but not the DLC. Is there something I am missing or do add-ons not share?

Facebook issue login

Hi, i have this oculus quest 2 from 2020 and i created the account directly through facebook. Today I tried to log into the phone app and the windows app via facebook but it won't let me log in And I get the error that I am attaching in the picture. ...

Screenshot_20221118_035818_Opera GX.png

My games will not launch

Hi i have the quest 2 and after the most recent update some of my games will not open,it will show the 3 loading dots and then kick me to my homescreen it does this for all the games i actually playIve tried restarting it which doesnt do anything and...

Terrible return policy

Quest two charging port melted returned was sent a reconditioned oculus and this one is also broken makes a really loud electrical crackling noise this is made me extremely worried after the first one melted and if I didn’t catch it in time it could’...

Quest App boot loop

I look out all my devices in Facebook. and in my Oclucul app is a boot loop witch "session timed out" and when i click on "ok" then com the messenge again. When i start my Phone (Iphone) new and Delete and Install the App new. The Messege come again....

Can't set up new account on Quest 2

I deleted my old Meta account and set up a new one but I've not been able to add this new account on Quest 2. Whenever I tried to do it i'd get "Something went wrong, please try again later"I also can't connect the headset with the mobile app. There'...

Left Controller not working

Left controller isnt turning on at all. Tried leaving the battery out overnight, restarted headset, tried to wake it and changed the batteries and still nothing. Help!

Lauren3 by Level 2
  • 1 replies
  • 0 kudos

Can't enter debit card information

When I click to buy a game, it says I have to pay with credit/debit card or PayPal. I don't have PayPal or credit card but I do have a debit card, but when I click to buy a game I can only enter PayPal or credit card

won't pair with the app

I started studying away from home and one of my family members did something with the oculus quest 2 (no idea what) and now when I turn it on the controllers are disconnected, so I tried pairing the headset to the app but it's just stuck on the loadi...

emeryal by Level 2
  • 1 replies
  • 0 kudos

Quest 2 casting and recording fail in webxr

Hi. I currently have developed experiences using threejs for webxr, they work pretty well while keeping great fps. Sadly, when casting or recording a video of the experience, the app would fail unexpectedly in terms of bad positioning of 3D objects, ...

Someone is distributing the Meta Remote Display Beta apk

Someone is distributing the Meta Remote Display Beta apk on google drive.. I was in a Quest Pro FB group ( discussing the remote display beta when someone messaged me a link to what they claimed was the apk f...

trying to add another account

hello im trying to add more accounts to my meta quest 2 it says connected on the computer but the on the console says a error has occurred please try again. Ive tried multiple times and keeps saying the same massage

Problème de parrainage

Bonjour, je viens tout juste de me procurer un casque Meta quest 2 et je souhaite faire le parrainage avec mon ami. J'ai donc ouvert le lien de parrainage qu'il ma envoyé sur mon appareil mobile, mais il est alors impossible d'accepter. Il mentionne ...

Dwaak by Level 2
  • 0 replies
  • 0 kudos

Quest 2 controller

My oculus quest 2 right hand controller is not connecting. this happened out of random and i’ve had the quest 2 since it released and have not had any problems till now.

UN3481 Battery Compliance label

I tried to return my left controller for oculus quest two but the link for the label is broke could u please send one as soon as possible so i can start playing my virtual reality again

Can't install Oculus software, no error message

I know that other people have had issues where they do get an error message with their software not installing. Mine just, doesn't completely install.It's been like this for a few hours now. I've stopped the process a few times and tried a few of my ...


Game purchased as a gift

I purchased a game Eleven Table Tennis as a gift but don't have any email confirmation to send it to the recipient. I don't know how to send it. It is for my husband's 70th birthday and would like it urgently. I purchased it on 26th Oct 2022 on Recei...

JEM329 by Level 2
  • 1 replies
  • 0 kudos

Quest 2 Controller Finger Tracking Not Working

So I recently got Among US VR, which has been great, but when I was playing with a friend they could do gestures with their hands that I couldn't, he also has a Quest 2. (This is happening in other games as well, I only first realized it in Among Us)...

Air link not working as of V46

So I've been using Air Link with no issues for a good while now and for some reason after v46 comes out, every time I connect to air link the internet on my Quest just crashes. I've done everything I could think of, including a factory reset and a fr...


Im trying to connect to the air bridge but its not working, I do the setup and it says its ready to connect but when looking for pcs it no pcs appear. I been trying to fix it restarting the pc and the quest but nothing is working

Jonex_ by Level 2
  • 1 replies
  • 1 kudos
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