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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Instagram 2FA Bug: Pls Help!
4 weeks ago, my instagram logged me out after enabling my 2FA. It wont let me log back in no matter what recovery option I use, even selfie verification and using the correct email account.Has anyone had this issue before and can help? I can't find a...
Unable to connect quest 3s to metaquest developer hub
Hello, I am unable to connect my quest 3s to meta quest developer hub. Looking at other posts I have made sure all software is up to date, I have used various USB cords, and I have done a factory reset on my quest. Still my quest cannot establish a B...
Making a developer account
I have tried creating a meta developer account using my email but when i get to the email verification part i get this error message:Can't Make this change at the momentThis is because we noticed you are using a device you don't usually use and we ne...
Recover data from old meta business account
Dear Team,We cannot recover a business portfolio through the WhatsApp bot that was connected. By creating a new business portfolio, our contacts get lost. Can we transfer or recover the meta-business page?Kindly guide.
My quest 3 wont stay connected to wireless
I can only use my quest 3 thru my pc as the wireless just constantly disconnects and recconects every 30 seconds or so and makes having a standalone useless.i have done the hard reboots n factory resets and ive also took it to my girlfriends and trie...
Locked out of facebook
I have tried everyone which way to get help getting my facebook account back for a month after hackers took it and linked it to a fake instagram account. Almost got scammed in the process. Please help if anyone working for meta can see this. I would ...
Resolved! Quest 2 not pairing setup
I’ve been trying to connect my oculus quest 2 to my iPhone XR using the 5 digit code and it says try again. I’ve been trying for 2 weeks and I’ve had no solutions what so ever, I can’t use my oculus cause I’m stuck on the setup screen please help me ...
Resolved! Does developer mode remove the warrenty?
I want to make a game, but I keep finding various answers of both yes and no, I can't find it in the Terms and conditions.
Resolved! Meta quest 3s not connecting with PC link
I have a Windows 11 PC, if it helps I have a IdeaCentre 5 14IAB7.So I got a Meta Quest 3s for the winter holidays, I did remote desktop, it worked fine, but when I downloaded the "OculusSetup.exe" it stated that I do not haver enough storage, this wa...
Most terrible customer support I've ever experience -I feel like I'm being scammed.
So I had a faulty part, and had to return the quest. I was initially impressed by how fast the return went through They sent me a shipping label and I sent the Quest 3 back to a service department for a repair/replacement as I was under warranty. Now...
Not Letting Me Use Cloud Backup
Hi,I recently got a Quest 3 and trying to access my cloud game saves from my Quest 2. I turned on the cloud backup on the Quest 3 in order to move over my game saves, but on the Quest 2 the Cloud back-up option is greyed-out. I've tried restarting bo...
Sorry, you can’t add this folder as a location because you don’t have permissions for that folder.
So when i'm trying to add a folder to the library I keep getting this message.Sorry, you can’t add this folder as a location because you don’t have permissions for that folder. (1971039)Why am I getting this message? I even tried as administrator but...
Gorilla Tag Brass Funke DJ add on
I purchased this add-on on Sunday, but it was nowhere to be found once I entered Gorilla Tag to see what the purchase got me. it says it is installed.Please help! I am new to this.
Request for Account Recovery Assistance
Hello!I am reaching out regarding my Facebook account, which has been suspended due to a violation of rights. I posted an image of a TV with the Netflix logo, not realizing that this would constitute a violation of rights. I did not intend to infring...
Calling doesn’t work for certain people
I’ve taken a break from be for a while, and recently I decided to play with some friends but I am unable to message or even join a call with certain friends. All their vr’s are updated, mine is, I’ve factory reset the device, deleted the mobile app a...
Quest 3 not get 72.0 update
My quest 3 is stuck on 71.0 and there seems to be no way to get 72.0. I've tried using the quest update tool and it just reinstalled 71.0. Whats going on with this? I don't see any other posts about other people having this issue.
Nach update Controller defekt. Reset auf Werkseinstellungen hilft nicht.
Hallo,nach einem Update ging der rechte Controller nicht mehr. Ich hab mich gezwungen gesehen ein zurückstellen auf Werkseinstellungen durchzuführen. Jetzt wenn ich die Quest 2 einschalte sehe ich zwei Hände in die höhe mit Controllern und ich soll d...
help
i was trying to log back into my account and it randomly says use carde so i put my card in and it says it don't work use a nother card i don't work so i need help with my account pls help me and my account.
Hacked and Hijacked!
My account has been hijacked! They changed the email address and password. They made a video recording of my face and use the video when using video chat impersonating me. They are posting cars for sale and collecting deposits. My friends are calling...
Hakers!
Hello! I have never seen such indifference from the big company META in my life. They trick you into getting traffic on their pages, making money, that's all they care about. I've been trying to recover my Facebook and Meta account for 1 week, in vai...
Quest 3 not pairing with PC via meta air bridge but works fine with Virtual desktop
My Quest 3 has stopped pairing with my PC via the meta air bridge (but it connects to the PC fine using Virtual desktop)When I select link and switch the link slider to ON I can see the air bridge (VR Air Bridge 4116b) but it shows not connected and ...
Can't add payment method
I can't add my payment method to my account. This effects my entire Meta account, Meta Horizon, Facebook messenger payments, Facebook, instagram, Facebook ads manager, On the phone, on 2 computers, on meta quest. I've tried 3 different cards at 3 dif...
Got charged twice on a VR game
Brett username is BrettAltheim Receipt number 883567183854779 altheim2@hotmail.com NHL sense arena
Quest 2 Controllers disconnect when out of sight
Hey guys,Read a few posts about the right or left controller randomly disconnecting. The fix was removing the batteries for 3 minutes and putting new ones in. Worked for most. This did not work for mine.The strange thing with my controllers is that t...
Media Studio upload stuck at 5%
My upload gets stuck at 5% on the Media Studio upload page.I've tried different formats, all work fine when transferred directly to the Quest 3 headset via USB cable.I've tried uploading via Microsoft Edge and also Chrome browser.So I'm not sure what...
Link - Stuck on the loading screen
Good morning or evening depending on where you all live!I've recently bought myself a Link cable (a third-party USB-A to USB-C one because my allowance ain't much ) and it works pretty well, actually! Just that I had to go into the Debug Tool to che...
how to connect quest 2 to phone
Hello. I have an issue that is rather simple, but it is not. When I am trying to connect to my phone app with quest 2 it says finding device and then connecting, but it doesn't do anything. But when I turn off headset it says like "OMG I am connected...
I Have Submitted Copyright Complain
Please Solve My CaseComplaint number is 645235804602251.
Meta Horizon app issues
I just got the meta quest 3. I am trying to set it up for the first time. After setting up the wifi on the quest it now gives me a code to enter on the meta horizon app. I have installed the app, logged in to my account, granted the location/notifica...
