Get Help

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Robo Recall crashing

Hi,I just bought Robo Recall from the Oculus Store, I am trying to play but it crashes every time. The game does load, I can get in the menu but when I get into the game, maybe 5 seconds in after loading, it crashes.These are my system specs and what...

Replacement of original Quest 3 wrist straps

I recently picked up an open-box Quest 3 but I realised one of the original wrist straps are missing. I got a good deal for it and I don't want to have to return it just because of a missing hand strap. I searched online and I could not find the orig...

Quest 3 wi-fi without internet keep disconencting

Hello,I do experience a strange behavior lately; if i try to connect my quest 3 to my router that has no internet access, the connection keeps resetting likely cannot get a stableIP. Sometimes is immediate, sometimes it last 30 seconds.I used to have...

Resident Evil Weapons Training

The Knife is the first weapon. I can grab it with either hand and I can swing it back and forth till the cows come home but nothing happens.I can skip past the weapons training and start the game but since I’m just starting the game with an error or ...

1099-misc tax form received but I have not received money from Meta.

I received a 1099-misc tax form from Meta Platforms, inc. but I have never received income from them. This is identity theft as some one has used my information.How do I get this resolved with Meta as there seems to be no number to speak with anyone?

Meta Quest 3 - Workrooms not linking with Mac

Hi, I am a new user of Meta Quest 3, I have installed the Workrooms app and the Meta Quest Remote desktop.My mac says device ready (on the Meta Quest Remote Desktop app) and the Workrooms app does recognises the Mac yet when I hit connect it stays co...

Resolved! Couldn't launch Quest Link

I REALLY, TRULY don't have patience for this!! I get so angry when garbage I paid big money for doesn't work and I have to start wasting my precious time, looking for solutions, rather than enjoying what I paid for!First it's the:"Your computer doesn...

Lost my account worth hundreds of dollars

So bascilly a couple monuths back i brokee my phone screen and only saw black on the screen. This cristmas i got a new meta 3s and i new iphone. The issue is i dont have accses to my old icould or my 2fa and lost my account info. I need help!!

VR Headset isn't pairing with controllers

My headset and controllers are not pairing, so my headset is pretty much frozen. I have already done ALL of the troubleshooting recommended, so I would like to send my unit in as I believe it could be part of the recall.So, 2 days ago I reached out f...

Lost access to email on my Meta account

I lost access to my email but can still log in to my accounts. Is there any way to change the email associated with my account without needing access to the original to receive the verification code?

Resolved! How many people can I give an app referral link to per app?

When I purchase a game for my Oculus 2 and it gives me a referral link to give a friend 25% off that same game, am I able to send that to multiple friends to use or is it only limited to 1?

Urgent Help Needed: Hacked Instagram Account Recovery

Urgent Help Needed: Hacked Instagram Account Recovery I'm reaching out for assistance with recovering my hacked Instagram account. Despite having two-factor authentication enabled and strong passwords, my account was compromised. Key Details: Account...

friend request

It looks like you may not know this person. Send requests to people you know personally to see their updates on Facebook.

facebook account suspended due to instagram

Screenshot 2025-01-04 at 12-16-25 Facebook.png

technical Questions about 3D Audio Dolby Atmos and BT headphones/ hdmi link

Hello,how does the Quest handle audio in Dolby True HD / Dolby Atmos format,is 3D audio only possible via the built-in speakers or is it also transmitted via wired headphones or BT headphones? Are there quality differences with Bluetooth due to the p...

Resolved! Beat Saber Music Pack not showing up

I bought the new hip hop pack yesterday but it’s not showing up at all in my music pack options. My phone app says I purchased it but it doesn’t show up at all - not even as an option to purchase - when I open it up in VR. What gives?

"Urgent Help Needed: Hacked Instagram Account Recovery

I'm reaching out for assistance with recovering my hacked Instagram account. Despite having two-factor authentication enabled and strong passwords, my account was compromised. Key Details:Account username: @alfredehhhEmail address: alfredshaju@gmail....

Scan a QR code with Meta Quest 3s

I read that with Meta Quest, it is possible to scan a QR code to add a Wi-Fi network, which means QR scanning is supported. That’s great!I am wondering if it is also possible to scan other QR codes.I am developing a WebXR solution (Three.js) with pas...

My Instagram Fan Page has been hacked via locking me out with 2 Factor Authentication since 2023

I have unfortunately received one of those fake money winning offers in the late 2023 and I have accidentally given them access to my video game fan page account-@leonkennedysince1998 . I still have access of its dedicated email address for the page ...

How do i verify my age?

I recived an email saying i have to verify my age how do i do it??Thanks in advance!

Sliding and lagging on all Horizon Worlds

I would like to know if anyone else is having the sliding issues just by standing still on horizon worlds. Regardless of the world, I stutter a lot and slide around; I dont face this same issue on other apps, also, most of my friends are having this ...

Meta Quest Link App - Installation Fails on Parallels Windows (M4 Pro MacBook)

Hello Quest Support Group, I’ve been struggling to get the Meta Quest Link app installed on my Parallels Windows setup running on an M4 Pro MacBook. After numerous attempts, I always encounter the same error: “Sorry, we encountered an error during in...

How to Enable Head-Locked Mode for Quest 3 While Walking

I want to use Quest 3 while walking on the street, but as I start walking, the interface stays in its original position and doesn't move with me. How should I configure settings like Head-Locked to resolve this?

My account was suspenned for being "underaged"

Dear - Meta I could not log in so i had tried everything. I emailed, got emails trying to see why it was suspending but it said I was under aged, I miss clicked when making my account I am 14 but when making my account i made me be "12" or "13". Afte...

Policy violation

Dear Facebook Team, My name is Avinash Rawat. I have been working on Facebook since 2012.I follow all the rules and community guidelines of Facebook and upload original videos on Facebook. I know that Facebook follows all types of policies and does n...

Facebook account locked

I know my email and password but i can't login my account is locked and i my recover email is disabled

Recover Hacked Facebook account

Hello. I'VE BEEN TRYING TO RECOVER MY HACKED FACEBOOK ACCOUNT SINCE APRIL 29 2024, FACEBOOK RECOVERY STEPS ARE USELESS, IT IDENTIFIES THAT I'VE ENTERED AN OLD PASSWORD. BUT STILL INSISTING THAT I SHOULD LOGIN TO THE ACCOUNT VIA PASSWORD, OR SEND TO A...

Resolved! Making new oculus account for quest 2

My facebook was hacked and then permanently deleted by facebook. There is no one to contact about this as it shouldnt havent been deactivated... but now my problem is I made a new facebook and we cannot use the oculus now. We bought things amd everyt...

Quest 3 no longer paired with my phone

This got me stumped today, my Quest 3 has been paired to my phone since I got it, but just noticed it was no longer paired.Trying to re-pair it to my phone, it says that the Quest is on a different account and has to be factory reset. However checkin...