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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
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Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

So confused with link meta pro

Hi All,I had an oculus rift and bought games on it. I also bought games on on steam and got them working on the rift via steamvr. All was cabled and worked great. Fast forward 5 years and I now have a meta pro and I am a bit confused. 1. Do all games...

Warranty Problems

Does anyone have any experience of Oculus warranty for the Rift S. Had issues with weird line appearing, so was agreed to replace under warranty. Oculus have had my device for 7 weeks with, repeated emails to support offering no time line for replace...

AirLink doesn't work anymore on my Quest 2

It looks like my AirLink isn't working anymore for some reason after the recent update.My PC Oculus app is up to date (I also tried to reinstall it), the visor software is up to date.The cable connection works, mirroring on the phone works, but via A...

Replacement headset

I've sent my headset back for repair after the charging port melted, they received my headset and said repacmet parts will be fitted, then got a message saying the headset needs to be replaced but there is a shortage of replacements and no thine fram...

Oculus lost my equipment sent for repair/replacement

Oculus lost my equipment in their warehouse and will not replace it. Then says they are working on it even though i have confirmed with them that the equipment is lost and yet they say they are working on it, but will put my case on hold so it does n...

samgsc by Level 2
  • 6 replies
  • 0 kudos

Sound through headphone is very very low

The sound when connected through headphone was very good earlier. I was able to increase/decrease the volume when watching youtube. But now it became past. Audio through headphone is very very low. I can not increase/decrease the volume in youtube. i...

Controller Drift

My son has an Oculus Quest 2 and has been having issues with the analog sticks on both controllers drifting. I have read that this is a common issue. What can I do to address this?

Meta VR UX Research Survey Invalid

I received an email from a "Meta VR UX Research" from I found a post with the official oculus account claiming it was legitimate. The end date of the survey is 11/21. However, when I went to take the survey it errored, and I...

Pigasus Media Player not showing up

I bought Pigasus Media player way be in 2018 on my GO.I used it with the Quest 1 when I briefly owned one and now that I have the Quest 2, I would like to use it again.I see that it did not show up in my library like my other apps, however I see it i...

Unbind Oculus Rift from account.

Hello, I recently purchased Quest2 so I gave my Oculus RIFT to a friend and he cannot add it to the Oculus app, support told him that he needs to factory reset the VR but I think the problem is that I can still see the device on my account in Mobile ...

Oculus not working

Hello at first my oculus kept saying the tracking was off it was stuck I ended up doing a reset didn’t work then I did a factory reset and now my remotes don’t pair with my headset and my headset keeps glitching. There is no way I can update my oculu...

Missing library quest 2

 hello everyone, after updating to firmware 46, the entire library, licenses disappeared side quest and other applications. I tried many ways, factory reset, settings through the phone, nothing helped. I hope someone can help, I've been sitting witho...


Download and play

Bought walking dead pinball add on. Played it once the next time said download and play but then error message when I tried. Any answers?

Not able to redownload beat saber.

Hallo. After deciding to factory reset my oculus to fix some weird problems ( it fixed them ), I wanted to play beat saber. So i go to beat saber in the store and it says $29.99. I had already bought beat saber so i was confused. What i think happene...

Anonymous by Not applicable
  • 4 replies
  • 1 kudos

Real VR Fishing Addons

I bought the West Coast DLC. The game let's me share with other accounts but not the DLC. Is there something I am missing or do add-ons not share?

Facebook issue login

Hi, i have this oculus quest 2 from 2020 and i created the account directly through facebook. Today I tried to log into the phone app and the windows app via facebook but it won't let me log in And I get the error that I am attaching in the picture. ...

Screenshot_20221118_035818_Opera GX.png

My games will not launch

Hi i have the quest 2 and after the most recent update some of my games will not open,it will show the 3 loading dots and then kick me to my homescreen it does this for all the games i actually playIve tried restarting it which doesnt do anything and...

Terrible return policy

Quest two charging port melted returned was sent a reconditioned oculus and this one is also broken makes a really loud electrical crackling noise this is made me extremely worried after the first one melted and if I didn’t catch it in time it could’...

Quest App boot loop

I look out all my devices in Facebook. and in my Oclucul app is a boot loop witch "session timed out" and when i click on "ok" then com the messenge again. When i start my Phone (Iphone) new and Delete and Install the App new. The Messege come again....

Can't set up new account on Quest 2

I deleted my old Meta account and set up a new one but I've not been able to add this new account on Quest 2. Whenever I tried to do it i'd get "Something went wrong, please try again later"I also can't connect the headset with the mobile app. There'...

Left Controller not working

Left controller isnt turning on at all. Tried leaving the battery out overnight, restarted headset, tried to wake it and changed the batteries and still nothing. Help!

Lauren3 by Level 2
  • 1 replies
  • 0 kudos

Can't enter debit card information

When I click to buy a game, it says I have to pay with credit/debit card or PayPal. I don't have PayPal or credit card but I do have a debit card, but when I click to buy a game I can only enter PayPal or credit card

won't pair with the app

I started studying away from home and one of my family members did something with the oculus quest 2 (no idea what) and now when I turn it on the controllers are disconnected, so I tried pairing the headset to the app but it's just stuck on the loadi...

emeryal by Level 2
  • 1 replies
  • 0 kudos

Quest 2 casting and recording fail in webxr

Hi. I currently have developed experiences using threejs for webxr, they work pretty well while keeping great fps. Sadly, when casting or recording a video of the experience, the app would fail unexpectedly in terms of bad positioning of 3D objects, ...

Someone is distributing the Meta Remote Display Beta apk

Someone is distributing the Meta Remote Display Beta apk on google drive.. I was in a Quest Pro FB group ( discussing the remote display beta when someone messaged me a link to what they claimed was the apk f...

trying to add another account

hello im trying to add more accounts to my meta quest 2 it says connected on the computer but the on the console says a error has occurred please try again. Ive tried multiple times and keeps saying the same massage

Problème de parrainage

Bonjour, je viens tout juste de me procurer un casque Meta quest 2 et je souhaite faire le parrainage avec mon ami. J'ai donc ouvert le lien de parrainage qu'il ma envoyé sur mon appareil mobile, mais il est alors impossible d'accepter. Il mentionne ...

Dwaak by Level 2
  • 0 replies
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