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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Devices not in my possession.

I have a quest 3 and. Quest 3s on my account. The 3 was stolen and the 3s was returned to the company. How can I remove them from my account. The popo said there isn't much chance of being able to return any of the stolen goods even though I supplied...

Resolved! Quest 3 Controllers + Replacement Batteries

Hello. I just received my Quest 3 + Controllers only a few days ago. While I haven't gotten it completely set up yet, all is working well.My questions are specifically regarding Replacement Batteries for the Hand Controllers.The new controllers come ...

A Hacker Linked Meta Horizon To my Instagram account

Hi , My Instagram account has been hacked and Hackers linked Meta Horizon Account To My Instagram and when i want to unlink meta horizon from my instagram account its need password. please help me to solve this problem and remove from my Instagram or...

Can’t install Trombone champ - Quest 2

Hi!sorry for my bad english I’m french I just bought Trombone Champ for my Quest 2, but I can’t install the game. I don’t have the ‘install’ button, but a blue loader circle spinning again and again. I tried to reboot the Quest 2 but still the same i...

Please add Arabica language

There are many users of Meta Quest 2 and 3 glasses, and we are waiting for the Arabic language to be added to the glasses.Many languages can be seen except Arabic. We hope to add Arabic. Thank you.

Resolved! Add the Arabic language to Meta quest 2

Welcome Is it possible to add the Arabic language in the near future, knowing that there are many Arab users but the language has not been added And there are many languages only Arabic does not exis we wish you to review the matter and add the langu...

Resolved! Home Environment changes to default after each restart

Hi, i changed my Home Enviroment to "Futurescape". After each restart of the Meta Quest 3 it turns back to the default vom Meta. It kept before the last systemupdate. I don't like the default and hope someone can help me to fix this issue. Tanks!

App referrals, not available in my region

What countries are app referrals available in? I'm in canada and none seem to work for me.

metaquest.com/device states no accounts exist under my email

Trying to use my quest 2 after a long time and was presented with "log in on another device" after following the instructions Im presented with the question "whats your email address?" the website refuses to accept my email even though I have verifie...

Can I turn off 2FA when I can’t log in?

So recently I switched phones and I use Microsoft Authenticator. The problem is that when I got on my new phone and checked the Authenticator app, everything was gone. Though I was able to restore most of the stuff I had on there, one of the things I...

Warranty expired in 1969 on new headset

Just started up a brand new (non-refurbished) Quest 3 that was purchased in December of 2024 and attached it to my meta account, however, it states the warranty expired December 31st, 1969.

I can't create a website for meta ads

This error in english says:There was a problem causing the page to be unable to be created. Please try later.

Not letting me choose the default location for my files

I'm having issues choosing a file for the desktop oculus app.I've been trying for hours trying to figure out why the desktop app is not letting me choose a file location for the app. I choose a location in my files and it either shows up with "you do...

Secondary/guest account can’t access meta app

My wife and I have Quest 3s. We just upgraded from Quest 2. We have both devices using my account, and she is a secondary account on one device so she can share all the apps.However, she cannot seem to figure out how to purchase things on the Meta Ap...

Cannot Access the Meta Store in the headset.

I have a quest 3 and had an old oculus account. When I tried signing up it asked if i wanted to merge that account into my new meta account and create a horizon profile which i did. Now I'm unable to access the meta store in the headset. I can only a...

Apps won’t download on Meta quest

Hello I have a meta-quest oculus and I’ve been trying to download/ install apps for the past three days and nothing has worked. I factory reset it. I’ve reset my router for my Wi-Fi. I have a strong connection for my Wi-Fi. I don’t know what the issu...

Connecting a child account.

I have an oculus 2. I have set up the main account, works just fine so far. I set up my sons account on mobile and have it on my account as a Guardian protected account.The problem comes with my son not being able to connect to the oculus until he ha...

PTC v74 120Hz for PCVR using Link cable not working

I usually play EA WRC over link cable using 120Hz with ASW enabled. For me this gives the best performance and smoothness.Yesterday my Quest3 updated itself to v74. After the update when I ran up WRC it was very choppy. I checked 120Hz was selected i...

Admin verification getting denied

im trying to upload my game to applab and i am so close but when ever i try to verify it claims that theres reflections or its not in frame or its blurry when it isnt and ive tried everything and it will not work

Child account problem

I tried to set up a child account for my 12 year old. I get to the part where it wants an email I try to use my wife's since I used mine to make my account, but it won't take it. I googled it and it meta is trying to make an email for my child. That'...

Quest 3s Wifi Continuously Disconnecting

Hello all! I am currently having an issue with my Quest 3s that makes it so that when I connect to a specific WIFI router, it connects and then disconnects. I've tried changing the MAC settings and factory resetting my headset but it just isn't doing...

Pokerstars Vr Mic

My mic works in parties.My avatar's mouth moves in app avatar editor when I speak.I am not in a party.Have uninstalled and re-installed.App has permission to access microphone. Mic is not muted. WHY CAN NO ONE HEAR ME?

Resolved! replacement controllers

Where can I find replacement controllers for rift s?

Mobile App - “sorry something went wrong. We are working on getting this fixed as soon as we can”

I have the Oculus Quest 2 - I have been working with Meta support for months on this error message (see below). This is the message I continue to receive when I attempt to log into the meta app. My device was working just fine until last year and the...

pinch gesturing is causing games to pause or quit, how to disable ?

The pinch gestures used to open Oculus menus while in-game are continually causing me to accidently exit or pause games and sometimes I fumble due to being surprised and alarmed by sudden unexpected behavior and pausing or menus appearing, or the pla...

Meta Quest Link refusing to connect to headset due to a "uncompatible graphics card"

I have spent a few days (and many hours) attempting to get my Meta Quest 2 to connect to my computer using the Meta Quest Link app since I received my off-brand link cable on Amazon (this one specifically) a week or so ago. While cheap, the cable app...

Virtual Desktop Disappeared

MetaQuest 3s: I had virtual desktop for two (2) days and now it is gone from my Quest 3s. What happened?

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Instagram account appealed but my Facebook is still suspended

My Facebook account was suspended a week ago because of my Instagram randomly getting suspended. After a few days my appeal was approved on Instagram and I got my account back. But when I checked on my Facebook it was still suspended and says 'Your F...

Hacked Instagram account

Dear Meta,I hope this message finds you well. My Instagram account with the username stojadinovic.8 was recently compromised, and I am requesting your assistance in recovering it.I have tried several solutions, including resetting my password, but I ...