Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Bug or design failure for people with disabilities

Due to disability i need to use my quest( and go) laying down. currently this does not work. Please allow us to reset the view to a non parallel to the ground center line. not talking about watching movies, the only thing that works laying down.

dwaineh by Explorer
  • 198 Views
  • 0 replies
  • 0 kudos

Quest power and randome wake up issue

Anyone have issue with Quest power up it self randomly when not wearing it, mine does that and it also wakes up the 2 controllers and kill controllers batteries that I did replace the day before and did not use for more than 30 minutes. wondering if ...

Devices issue

Hello everyone ! I recently bought my new Oculus Rift S and sometimes a problem appears for my whole computer : when my Oculus is plugged but I'm not using it, all my other devices (mouse, keyboard, microphone...) are no longer working (I tried to un...

IRealI by Not applicable
  • 546 Views
  • 1 replies
  • 0 kudos

usage of single osig code for many samsung gear vr devices

Hello , I have the need to install an unity app for several samsung gear vr. I wanted to avoid to generate everytime an osig code for each device, even if couldn't know at the beginnig of the project which device i have to use. So, is there a chance ...

mspela11 by Honored Guest
  • 351 Views
  • 1 replies
  • 0 kudos

Oculus Software Update Stuck in Queue

My Oculus software won't update even though I have more than 12GB of space. It is stuck in the queue and the down arrow is greyed-out. How can I fix this?

BoooA by Honored Guest
  • 521 Views
  • 0 replies
  • 0 kudos

No Displayport Connection - Tried Everything

Hi. I have had this problem for a while. I have tried everything from updating drivers, deleting old ones and updating USB devices to bigger things like replacing the rift and even factory resetting computer+resetting CMOS. Nothing seems to work. I h...

No sound at all – without Rift

Hi allThere are many users reporting audio issues, no audio coming from the Rift in particular. I have the same problem, but backwards. I set-up the Rift, used it for a couple of hours, then unplugged it. I have been stuck with a system without sound...

nwdvs9oukfop.png aaaloq32gaoa.png

Dropping fps in a pattern [Solved]

No matter which app or game I use I am getting fps drops in a consistent pattern. With asw off or on auto the game will run for awhile then start dropping from 90 to about 60. If I force it to run at 45fps then it starts dropping into the 20s. I noti...

lm7nyne by Honored Guest
  • 1271 Views
  • 2 replies
  • 0 kudos

Phone not charging in gear Vr (S7)

Just picked up a gear VR and having lots of fun with it however, connecting the micro USB cable to it to charge while in use is not working. I first tried a generic cable, then the Samsung fast charger and cable and finally the Samsung cable that cam...

Anonymous by Not applicable
  • 8544 Views
  • 10 replies
  • 0 kudos

(Quest) In line Microphone?

Hi,I can't find this information and really want to know when i plug into the headphone jack with earphones (Sennheiser OCX 686G) with a inline mic does it override the oculus quest mic? If so does the quest have an option to switch microphones or a ...

Oculus Rift S One Lens Has Bad Focus

Just picked up the Rift S (drove a couple of Cities away to find it). The Right Lens seems to have a problem with Focus, from the middle of the lens to the far right. Changing the IPD (mine is approx 63.8) has no effect that I can see with the focus ...

Eldraad by Protege
  • 1505 Views
  • 6 replies
  • 0 kudos

Dear Oculus. No Refund. No Game.

Dear Oculus, We bought Lone Echo October 12th. Time spent in game = 1.25 hours.Submitted refund request October 16th. 3:20PM CMT The request was done through Oculus app from where we purchased itYou have removed Lone Echo from our library but have ye...

Asgards Wrath Entitlement Error

Hi Guys, I have a Rift CV1. I bought Asgards Wrath last night and started the 77GB install. A little while later Windows 10 tells me I gotta reboot (Thanks Windows 10!). And I figured it'd be fine like when I need to reboot my xbox in the middle of a...

Anonymous by Not applicable
  • 2164 Views
  • 8 replies
  • 0 kudos

Problem with Paypal

So I am trying to purchase a game on the oculus store using paypal. I have the funds available in my paypal balance. However, the option for selecting my balance is not coming up. The only option I have is my bank account. I checked on paypal and the...

My oculus quest

my oculus quest it working but only in one eye the left eye is black and won’t turn on I’ve tried turning it off restarting it and letting it die but it didn’t work

Oculus Quest Everything gone after an update

This problem occurs right after I booted my Quest on. So there's a maker fair in our school and I made an Oculus quest game for my project. I own the Oculus Quest so when the maker fair day has come, I turned off my Quest and I brought it to the fair...

Kipachu by Honored Guest
  • 2096 Views
  • 1 replies
  • 0 kudos

Weird stuttering issues: Beat Saber and Other Games

When I first received the Oculus Rift and bought beat saber, everything worked perfectly fine. Swipes were smooth, blocks were smooth, and the entire experience was flawless. However, two weeks into playing, I noticed a weird stuttering and distortio...

3kx0yuzrc84p.png
Orany123 by Honored Guest
  • 2941 Views
  • 1 replies
  • 2 kudos

Gtx 1050 works but not the 970...

I have recently bought both a gtx 970, specifically a 4gb jet stream 970. At the same time I bought an oculus rift cv 1, which once I managed to set it up works well with my gtx 1050, apart from the occasional frame drops. However when I try to conne...

Anonymous by Not applicable
  • 682 Views
  • 1 replies
  • 0 kudos

No audio in home and intro

Hi, new rift s owner (and new pc owner,coming from mac and console gaming and took the leap to pc gaming literally days ago). Have to admit everythings been awesome so far, but I do have one problem.Ever since I first booted the oculus, the intro, th...

certain games not working.

i have had vr for about a year. there is certain games that wont work for some odd reason. for example vr chat loads up on my computer but not on my headset. mincraft doesn't load but i can hear the music.(the window on my computer is white) when i t...

RIft S issues with Guardian System

Hello ladies and gents, i just recently got the Rift S device and started using it at home. For the first days it was super fine, loved it.But, since last night I started having some issues with it as in (i don't know if there was an update rolled ou...

Rift s hands are jittery and warping

Rift s ghosting/double visionHello everyoneI’ve had my rift for 2 months now and started using it on the gtx 970. The performance on that was bad so I upgraded to a cyberpower pc with an rtx 2070 and a ryzen 2700x. The issue that I am having is when ...

Anonymous by Not applicable
  • 465 Views
  • 2 replies
  • 0 kudos

Keeps loosing connection/ display port/ usb

Just got my Rift S 2 days ago and ive had nothing but problems, every time I turn off my computer from using it for awhile and go to turn it back on it says oh software update or display port cannot be found? but I was just using it fine for hours???...

Oculus Rift Sloping soil

Hello,For some time, I have been experiencing a problem quite regularly. When I start my oculus, the ground is sloping, often to the right. I have to restart the oculus and sometimes the complete pc to succeed to find a ground right.Please help!'Bonj...

PMACMAC by Honored Guest
  • 469 Views
  • 1 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels