Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Purchase Oculus Quest 1 Controller

Hi there,I'm feeling a little bit annoyed with how Quest 1 owners have been treated.When I bought mine just at the start of the pandemic they were £400, in high demand. I drove miles to get one. Only to have 3 months later Quest 2 come out for £100 c...

Horizon Workrooms crash's on start?

I'm trying to test out the new Workrooms on my Quest 2.. I have a new Workroom setup on but when I start the app on my Quest it crashes back to the home screen... Has anyone had luck getting their install of Horizon Workroom to work? (no...

Error when trying to cast to a TV

TL;DR: despite trying every suggested fix I could find, my Quest 2 no longer casts to my television and I'm not sure why. The Quest sees the TV, but I'm getting an error that reads "casting/ live streaming error. There was an error and your streaming...

Can't Reach Oculus Service 2022

I have tried everything on the internet and it still doesnt work, when i open the app for some reason it can never seem to work. I have tried repairing it installing it again running it as an admin and checking oculus runtime service is running.

PC Sound not working after using Quest 2 Air Link

So I have been using my Quest 2 for a couple of days now without issue, then I was playing PC Games on it earlier and disconnected like I have been doing (I am only using Air Link).Then I went onto the PC and there is no sound - I have uninstalled th...

bros402 by Level 2
  • 3 replies
  • 0 kudos

Ruido ventilador Oculus Quest 2.

Tengo unas Oculus Quest 2. De un día para otro, el ventilador ha empezado a sonar muy fuerte y hace que jugar con ese ruido sea realmente incómodo. No sé si hay alguna forma de solucionarlo. Gracias de antemano.

Oculus SW causes my PC to shutdown randomly.

Hello all. Have problems that my PC shutdown randlomly, mostly in games, VR or regular ones In EventViewer it's usually last message with some error with OVRservice and ETW USB tracing error eith code 0xC00000022, than the next one is KernelPower sys...

Charged without say

Hello, so one day I was trying to buy a 15 dollar game and it didn’t go through on the account I started the oculus on. So I made another account where the purchase did go through. The first time I tried to buy it on my starting account it said didn’...

Broken controller

My left controller recently broke and I had tried to fix it and made it worse but I did find a black thin wire that goes across it has 2 wholes in it and wanted to know if there was a way to fix it?

jsr2000 by Level 2
  • 1 replies
  • 0 kudos

refund please

Hello Oculus, I have a Oculus Quest 1. I have Population 1 but can no longer play it because I am on Quest 1. I would appreciate a refund of the game Population 1 along with all in-game purchases. On my new card. Thank you.

oculus quest 2 not working or charging

i just got the headset today its new i opened it set it up everything was alright i left it to charge got back to it and hour later and nothing no orange light or green light won't turn on even if i pressed the button for 3 minutes 30 minutes or 60 m...

Oculus Quest 2 not connecting with airlink

Hi,I’d like to connect my Quest 2 to my PC with airlink. Now, I’ve done this before(~2 months ago), and now it just doesn’t work. I can still cast to google chrome, but I can’t use airlink. I made sure that I don’t have any conflicting apps open (apa...

H2N5R by Level 2
  • 4 replies
  • 0 kudos

Left controller drift

I am having a issue that just started and I'm not sure why. I was playing a games when all of the sudden my controller just started moving on it own. I was moving backwards for some reason even though I wasnt touching the controller. I tried taking o...

Finding password of connected wifi network on Quest 2

Is there a way to see the password of a connected wifi network on a Quest 2? My Quest is the only device on my network, and I need the password. I know you can find passwords on mac with keychain, so is there a similar method on Quest?Thank you

minut by Level 2
  • 1 replies
  • 0 kudos

Resolved! I found A PROBLEM with the system function

I TURNED on mi oculus then i click on mi profile it shows three dots repressenting loading then after the three dots where gone it automaticly restarts without mi finger on the power button or p

jfire09 by Level 3
  • 2 replies
  • 0 kudos

Merged Facebook with meta and lost my library of owned games

After I got an update with my Oculus, I had to merge my Facebook account with meta and So I did. I ran into a few problems so I reset my headset but after I connected the headset and got everything situated I look at my library and on my purchased ga...

Anonymous by Not applicable
  • 24 replies
  • 1 kudos

Replacement/repair headset

Hi there, So I have been finding it hard to get someone that repairs damaged headset or even find replacement shells to fix myself. The dogs thought it would be a good idea to use the headset as a chew toy one day. They have eaten the left strap hold...

“Your device is corrupt it cannot be trusted”

I have had my Quest 1 for a while now and I loved playing it I had stopped playing it for like 11 months and I tried to get back into vr after not playing for a while. When I tried to play it wouldn’t let me do anything and when I clicked on my accou...

Resolved! Quest pro controllers not pairing.

Just got the quest pro and everything worked fine for a few days but the subbenly the controllers stopped working. I have unpaired the controllers from my phone in the meta app and the have also factory reset my headset . I'm sure everything is fully...

Oculus Buttons Not Sensing Inputs

I posted this on the wrong forum so this is a copy and paste. No matter where I am whether it's a game, in my home or in PCVR certain buttons including both joysticks will not detect being pressed down. I have no idea how this happened other than all...

Pairing Quest 2 with iPhone 12 shows "NEARBY" then "NOT FOUND"

I was able to get my Quest 2 to pair with my iPhone, both devices showed the 6 digit code and it paired, and is connected. However in the Oculus app, when I launch it and go to Devices, it shows as "NEARBY" but after a couple seconds it changes to "N...

uzig718 by Level 2
  • 0 replies
  • 0 kudos

Logitech keyboard support

Hi, I wonder if someone can confirm something before I pull the trigger on an order, Logitech MX Keys keyboards are now supported after last update, are both supported, MX Keys and MX Keys Plus? I'd really prefer the Plus with the numeric keypad, can...

skivit76 by Level 2
  • 15 replies
  • 0 kudos

Population one refund

I'd like to request a refund of the fame since I only own a quest 1 and won't be ae to play it anymore.

LeSaph by Level 2
  • 3 replies
  • 1 kudos

Help me ARRRGHHHhhh :) Trying to extend my Rift S

Hi there, I've recently tried to extend my Rift S [5 feet + whatever the headset length is] via a Cable Matters Repeater and various cables [ please see links below ] DIsplayportCable: