Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! (Not Resolved) Known Issue - Boundary not saved | Stuck in Passthrough

I have a brand new Quest 3. But it is giving me problems with boundary settings. often when I turn it on it comes up in pass through with no settings or way to get into the apps or settings. Rebooting eventually gets me a message to create a boundary...

adgilcan by Honored Guest
  • 3818 Views
  • 78 replies
  • 5 kudos

Resolved! (Not Resolved) Known Issue - V62/63 USB-C Debris/Water Warning

v62 has a big problem with USB port sensor (found the very same issue on my Q3 and the one of my wife)... when used with an extension cable (even if it is a quality cable) from time to time star showing the debris-water warning message. Of course the...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

Resolved! Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://meta.com/help/quest/). Here, you can contact the support team via email or live chat. If y...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Lost email- need help wit account update

I have lost my original account that I made when I first got an oculus. The account details where lost when my sons tablet was stolen. I have purchased a few games but have no way to use them. Need help

Family sharing and payment control

Santa gave my two youngest their own Quest 2. Obviously Santa was trying to avoid WWIII between them trying to share a single unit. In setting up their accounts, it was trying to get me to give up credit card information for them to make direct purch...

Warvet3 by Explorer
  • 2848 Views
  • 14 replies
  • 2 kudos

Resolved! Divine Reach in Asgards Wrath 2

I have tried to active divine reach for 2 days to no avail. I press both the L1 and R1 buttons together, one at a time, L2 and R2 together and one at a time, to no avail. I tried looking for anything in my inventory and belt. I've quit and restarted ...

Meeksz by Honored Guest
  • 193 Views
  • 1 replies
  • 0 kudos

Resolved! Store and Horizon Feed images not loading

hey there - updated to v59 and it looks like the Store images and the Horizon Feed images are not loading. i do get the layout and the titles but no images and no video images (i think the sound is playing though). i might have thought this was a ban...

Unable to login with my account

Hi there,I havent used my Q2 for around a year and when i started it up it asked me for a code, which i did imput. but i still couldnt use it. i thought a factory reset would help, which it didnt. now when i login i cant see any of my past games that...

Resolved! Asgards Wrath wont calibrate on Quest 3

I just installed Asgards Wrath and I get to the first screen for calibration and nothing happens. The screen says to pull the trigger on the right controller but I have tried both controllers and zilch. I guess thats why it is free. :>)

RioBlue by Honored Guest
  • 3407 Views
  • 17 replies
  • 0 kudos

Does support read your issue's?? about returns

Since the 2Jan i have been attempting to return my quest 3 for replacment, i have a RMA, and return the label, the waybill number does not work on DHL systems.I have told meta what dhl have said and also what DHL have said to sort the issue, but meta...

Resolved! Error install Ocules PCVR

Today I tried to reinstall the Oculus PCVR since it had a small operating problem, without it being repaired. I tried to install it again but always with the same installation error, I have tried everything by deleting temporary files like everything...

Matrixx98 by Honored Guest
  • 164 Views
  • 1 replies
  • 0 kudos

Resolved! Android File Transfer issue

Has anyone started having android file transfer not being able to find your Meta Quest 2 on a Mac since the new update to the headset? Is there a workaround? It was working fine before.

boot loop

I am put into a boot loop it charges to 7 percent and that's all the farther it will go I can get it to the USB menu as soon as I let off of the negative volume it immediately goes off of the USB menu and goes straight back to the bootloop I cannot g...

Resolved! Shared account with 2 headset

Ive purchased Meta Quest 3, im going to give my grandson my oculus 2 with games and logged in on my user name. Most were games he wanted anyway. would it be possible to play games with him, i.e onward or gorilla tag. So we are gonna share the games i...

leonjelo by Honored Guest
  • 292 Views
  • 4 replies
  • 0 kudos

Multi-account headset - limiting access?

Good morning, We have a new quest 2 shared by 2 parents and child - I know if my daughter goes to my account she cant purchase anything without my PIN, but is it possible to limit the ability to even login as a parent when you are a child? From what ...

AitrusX by Explorer
  • 213 Views
  • 2 replies
  • 1 kudos

Games not supported on Quest(1).

I was looking forward to the Moss book2 and was very disappointed that it is only supported on Quest 2, as is indeed, as is Red Matter part 2. Is there going to be versions that can be played on Quest?

Jandpo by Honored Guest
  • 2659 Views
  • 4 replies
  • 0 kudos

Resolved! Oculus crashes/freezes brand computer regularly

Hi,first of, pretty convoluted to get Oculus support for this. No direct contact, VR-fora well hidden and pushing 'Start Conversation' didn't give me any opportunity to create a post, it just send me to different pages everytime. So a bit of a wonder...

Help with game

While playing the game Onward it always shows me not standing up straight. How do I fix this problem.

patton13 by Honored Guest
  • 126 Views
  • 2 replies
  • 0 kudos

"Tracking lost" and further implications

I used the Oculus as normal, I didn't drop them, didn't bump them, everything was fine. And the day before yesterday I turned them on and it says "tracking lost" even though nothing has changed in the room, everything is still well lit and everything...

Klabiama by Honored Guest
  • 866 Views
  • 21 replies
  • 0 kudos

Accounts on my Quest 3

I have 2 user accounts on my Quest 3. I would like to know how to make it so that as soon as I turn on the device it asks me which account I want to log in with.

Need help with PIN reset

Tried to set up meta quest 2 for my son. Set a pin and it didn't take. Now he can't buy any games in his card. It wants a pin. Tried looking it up and there isn't anything like it says on here about resetting the pin. I did a request and haven't rece...

Are the Quest 3 analog sticks meant to feel loose and clicky?

I purchased a Meta Quest 3 from my local Argos last week, and right out the box, the analog sticks on the controllers feel a bit wobbly. They make a clicking noise every time they get back into neutral position, and almost feel as though they get stu...

Baldu00 by Honored Guest
  • 1209 Views
  • 6 replies
  • 0 kudos

Passthrough Quality

Hello! I have a question, I just bought the quest 3. When I activate mixed reality, the camera that captures the outside does not look good, it is difficult for me to focus and read things. That is normal? Does it have to look clear, with a good imag...

MVS02 by Honored Guest
  • 239 Views
  • 3 replies
  • 0 kudos

Where is the 5 digit code in meta quest 3??

I already have an associated account in the quest3. I'm trying to associate a second account in the quest3, but on the app it asks me for a 5-digit code, while on the quest3 I have an 8-digit code and numbers. If I enter them and continue it asks me ...

Headset startup has Grey Display then Black Screen

The meta Quest 2 starts up with the oculus symbol, the 3 dots and then all is grey. It turns to a black screen after a few seconds. I have done a factory reset but still the same. My handcontrollers do not connect and on power off I have to hold the ...

Phishing scam or legit?

I got this email, after looking at similar ones it looks real, same kind of email address and everything, I just haven't found anything about meta specifically working with that company so just wanted to know if this is a phishing scam. Thanks:P  

1000017216.png 1000017218.png
MarsLeft by Honored Guest
  • 336 Views
  • 1 replies
  • 0 kudos

5 digit paring code is bugged

I don't want to sound rude as I know it's not support's fault, but I've had enough with Meta's faulty software. I chose to get a Quest 2 and added multiple accessories for comfort, plus the link cable instead on spending well over £1000 for a Valve I...

Screenshot_10.png Screenshot_8.png Screenshot_7.png

age restriction -> account suspension

I have been constantly receiving emails about sharing my headset and account with a person under 13 years old, I can't appeal this by showing identification since I'm 15, I don't have marriage certificate or driver's license etc.. and for some ridicu...

Screenshot_20240108-185915.png
jjs.247 by Honored Guest
  • 246 Views
  • 2 replies
  • 0 kudos

Resolved! Lost access to Meta account due to an old phone number

I no longer have access to my Meta account because I created it with an old phone number that I no longer have access to. I need to get back into it because I will likely buy a Quest 3, and I would need to be logged into my meta account to set it up.

Labels