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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Cant connect to my PC in Horizon Workrooms

Hi,I'm on my Quest 2 and I wanted to try out Horizon Workrooms. Everything works perfectly, except for "Oculus Remote Desktop". It's the only thing, why I wanted to use Horizon Workrooms. When I launch the App on my laptop (Windows 10 Pro, 64-Bit), i...

Broken controller ring on my rift s controller

My controller ring is broken but i dont really know how it broke? I've played some pokerstars lately but i have not smashed my controllers in to anything or done anything that could break it. It was broken when i looked at it this morning on the top ...

Challenges are a pain - Beat Sabre

Using the Oculus app on my phone to select challenges and save to VR. When in VR I must exit Beat Sabre, select the challenge and relaunch, including the annoying select region process, then play the challenge. Is there any better way to integrate so...

Black screen after factory reset

Hi this has been more than frustrating and isn’t worth the trouble.first I kept getting the lost tracking I did a factory reset. Now when I power up all I get is a black screen with music in the will not go to set up screen or...

Quest pro headset not charging

When I plug my quest pro in I get the meta logo followed by the battery with slash icon then everything goes dark I plugged it into the wall with the supplied c-c cable and adapter , also tried 2 other cables and have tried charging from a c port on ...

New iron man game quest 2

I went on the store to go purchase the new Iron Man game and was super excited. I put in my OCULUS30 discount code and it tells me “this code cannot be applied to your order” I just want to know if this is a glitch or if there is an actual reason beh...

Oculus link is not supported by new RTX 3xxx ?

Hello, I am having problems with connection to my OQ 2. I read some replies that there is no update for nvidia RTX 3xxx and that Oculus link might not work or supported it yet. Today i bought a cable to try some games from PC or SteamVR but as a lot ...

Pendou by Level 3
  • 14 replies
  • 0 kudos

Devastated and can't get help

My Facebook account got hacked and FB permanently disabled it. I submitted for a review but it didn't allow me to write anything, just had to submit my ID - very quickly got declined by a bot saying I'm permanently kicked off FB. Was then advised to ...


Does anyone know where I can buy a working quest 1 controller for under 120$ because clearly meta doesn't want to sell them. I broke my controller about a year ago and still cant find an affordable replacement.

Jaidam by Level 2
  • 1 replies
  • 1 kudos

Having some trouble

Got a used meta quest 2 from Amazon, booted it up then realized I had to charge it, but I charged it and tried turning it off but it wouldn’t shut off even after 30-2mins. It would just reboot it up  not really sure what to do just know that it suck...

Purchase Oculus Quest 1 Controller

Hi there,I'm feeling a little bit annoyed with how Quest 1 owners have been treated.When I bought mine just at the start of the pandemic they were £400, in high demand. I drove miles to get one. Only to have 3 months later Quest 2 come out for £100 c...

Horizon Workrooms crash's on start?

I'm trying to test out the new Workrooms on my Quest 2.. I have a new Workroom setup on but when I start the app on my Quest it crashes back to the home screen... Has anyone had luck getting their install of Horizon Workroom to work? (no...

Error when trying to cast to a TV

TL;DR: despite trying every suggested fix I could find, my Quest 2 no longer casts to my television and I'm not sure why. The Quest sees the TV, but I'm getting an error that reads "casting/ live streaming error. There was an error and your streaming...

Can't Reach Oculus Service 2022

I have tried everything on the internet and it still doesnt work, when i open the app for some reason it can never seem to work. I have tried repairing it installing it again running it as an admin and checking oculus runtime service is running.

PC Sound not working after using Quest 2 Air Link

So I have been using my Quest 2 for a couple of days now without issue, then I was playing PC Games on it earlier and disconnected like I have been doing (I am only using Air Link).Then I went onto the PC and there is no sound - I have uninstalled th...

bros402 by Level 2
  • 3 replies
  • 0 kudos

Ruido ventilador Oculus Quest 2.

Tengo unas Oculus Quest 2. De un día para otro, el ventilador ha empezado a sonar muy fuerte y hace que jugar con ese ruido sea realmente incómodo. No sé si hay alguna forma de solucionarlo. Gracias de antemano.

Oculus SW causes my PC to shutdown randomly.

Hello all. Have problems that my PC shutdown randlomly, mostly in games, VR or regular ones In EventViewer it's usually last message with some error with OVRservice and ETW USB tracing error eith code 0xC00000022, than the next one is KernelPower sys...

Charged without say

Hello, so one day I was trying to buy a 15 dollar game and it didn’t go through on the account I started the oculus on. So I made another account where the purchase did go through. The first time I tried to buy it on my starting account it said didn’...

Broken controller

My left controller recently broke and I had tried to fix it and made it worse but I did find a black thin wire that goes across it has 2 wholes in it and wanted to know if there was a way to fix it?

jsr2000 by Level 2
  • 1 replies
  • 0 kudos

refund please

Hello Oculus, I have a Oculus Quest 1. I have Population 1 but can no longer play it because I am on Quest 1. I would appreciate a refund of the game Population 1 along with all in-game purchases. On my new card. Thank you.

oculus quest 2 not working or charging

i just got the headset today its new i opened it set it up everything was alright i left it to charge got back to it and hour later and nothing no orange light or green light won't turn on even if i pressed the button for 3 minutes 30 minutes or 60 m...

Oculus Quest 2 not connecting with airlink

Hi,I’d like to connect my Quest 2 to my PC with airlink. Now, I’ve done this before(~2 months ago), and now it just doesn’t work. I can still cast to google chrome, but I can’t use airlink. I made sure that I don’t have any conflicting apps open (apa...

H2N5R by Level 2
  • 4 replies
  • 0 kudos

Left controller drift

I am having a issue that just started and I'm not sure why. I was playing a games when all of the sudden my controller just started moving on it own. I was moving backwards for some reason even though I wasnt touching the controller. I tried taking o...

Finding password of connected wifi network on Quest 2

Is there a way to see the password of a connected wifi network on a Quest 2? My Quest is the only device on my network, and I need the password. I know you can find passwords on mac with keychain, so is there a similar method on Quest?Thank you

minut by Level 2
  • 1 replies
  • 0 kudos