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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 19 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

360 2D panoramas scale is off

Hello,When viewing 360 2D panoramas on the Quest 2 in either the TV app or the VR app the scale feels 1.5x too big. Everything looks huge. The panoramas are made with lumion

Unable to log in Oculus

My account is all of sudden disabled . Have received email saying my account has been unlocked, but still unable to log in. Anyone has any idea ? My account has been locked since Oct.12.2022

Locked out of account

My phone had to be hard reset before I could get my 2FA codes(done with Google Authenticator). I got my FB acc back, had to send in a picture of my ID, I can't get into my Meta acc. That was secured with a different 2FA. Not seeing any option to subm...

Leg0man by Level 2
  • 0 replies
  • 0 kudos

No Computer Audio in HORIZON WORKROOMS

I am using a MacBook Air 13 (just before the M1 sadly) and have the Oculus Destktop Remote working smoothly other than for audio. The image is perfectly clear and has very little to no lag. My only issue is the no computer audio coming out of my head...


so i tried making a dev account and turned on two factor authentication for it but it still said enable when i was on the creator dashboard

image_2022-11-01_190012976.png image_2022-11-01_190745152.png

Pairing controllers

This is ridiculous! I cannot pair controllers to an oculus without sending it in if I’m at the start menu. A pair button, a menu IN the headset, NOT the app that you could control with hand motions that this headset has, anything! You can’t connect y...

Connir by Level 2
  • 1 replies
  • 1 kudos

Resolved! Can’t setup Meta Quest Pro

Hi all, got the new Quest Pro today. Trying to set it up, but the device doesn’t seem to be in the Quest app. Is this because it’s a day early or am I doing something wrong? Headset wants me to enter the code, but when I select add a device, the mobi...

Storage problem

Hi. Thank you for your time. My Oculus quest 2 has a nearly full storage. It indicates to me that the storage is all being taken up by apps. I only have five apps on as I have deleted a few. But the storage only improved a very little bit and it won'...

Quest 2 Controller Calibration/Stick Drift Issue

The stick on my left controller is drifting quite badly. I have tried blowing with compressed air, cleaning near the stick with 90% isopropyl alcohol, replacing the batteries, and pairing and unpairing the controller to no avail. When I open the cont...


AirLink not connecting after previously being connected

Had this headset for a couple months and for the last month I've been using AirLink, everything has been fine. No damage to the headset, I've been taking good care of it.However, recently, despite my Oculus 2 being connected to my PC via AirLink with...

Jallama by Level 2
  • 2 replies
  • 0 kudos

Quest 2 headset isnt moving on from pairing headset screen.

I have paired my headset with the mobile app where it shows that it is connected but the headset wont move on from the pairing page with the big code. I've tried doing factory reset, re downloaded the app, restarted the headset and reset bluetooth ev...

Anonymous by Not applicable
  • 1 replies
  • 1 kudos

Song in OST VOL. 2 not loading or playing.

The song “I Need You” by Megaphonix from the OST VOL. 2 album is one of my absolute favorites to play and when I tried playing it tonight it wouldn’t load. When I clicked on the song, it wouldn’t even play the preview of it. Then when I pressed play,...

VR doesnt connect with browser support

I tried multiple browsers and websites with oculus 2 to get connected to VR video and it never connects to the headset.Only thing that connects is regular programs though the computer or local. VIA airlink or wired link.Anything that has the vr optio...

eracet by Level 2
  • 1 replies
  • 0 kudos

Resolved! Quest Pro controller nibs

Hi, Silly question. Where in the packaging are the provided controller pen nibs? I’ve looked through everything multiple times and I can’t see them. thanks for your help.

Headset tracking

Hi,I have occasional but very annoying headset tracking issues. The Quest 2 will behave fine for a number of days and then, seemingly at random, will lose headset tracking such that the unlock pattern moves with my head instead of staying still relat...

MikeE73 by Level 3
  • 0 replies
  • 0 kudos

Oculus is not sending me my login confirmation code

So yesterday i went to change the password for my oculus account. After receiving a email to change my password i was able to change it. After logging in it then asked me to type in the login confirmation code that was sent to my email. The thing was...


I’ve now been through almost a month of trying to get my VR headset fixed with the online support of meta. TERRIBLE TERRIBLE AND EASILY BY FAR THE WORST CUSTOMER SERVICE. I’ve provided everything needed that’s been requested, I bought a two year warr...

Resolved! I am dying inside, I can't find controller caps (Quest 2)

I have absolutely no idea how this happened. I was playing stride and all the sudden my analog stick feels weird to move. So I go to my room and take the top off and see that my stick has legit snapped in half. Not to be confused with the roller, the...

Oculus controller

I unpaired my controller to the oculus because my left one wasn’t connected and now it won’t let me pair them again.


Help my store credit dorsn't show up it's been 6 days. My friend referred me before i activated my headset.

Horizon Workrooms - Screen resolution very low

Hi. When I connect my surface book 3 to horizon workrooms. The resolution of my computer screen in the vr space is really low (I think it was 1280x600 or something similar) which doesn't show my full computer screen obviously. When I try to change th...

Kasper- by Level 2
  • 1 replies
  • 0 kudos

Logitech K830 et AZERTY

Bonjour à tous,Je possède un Quest2 et un clavier Logitech K830, tout c’est bien passé pour la configuration.Sauf que mon clavier est en AZERTY et s’affiche en QWERTY dans Worksroom par exemple.Il y aurait-il une solution à mon problème ? Merci d’ava...

Horizon workrooms

Hi,I live in Italy and have just installed Horizon Workrooms on my Quest 2Unfortunately I'm not able to connect the device to Meta Quest Remote Desktop on my Windows laptop. Uninstalling, reinstalling and restarting both laptop and Oculus hasn't work...

Fuxas68 by Level 2
  • 1 replies
  • 0 kudos

Shipping label still not sent after a month

I raised a ticket 30 days ago for a faulty elite strap with battery. Oculus support told me a shipping label would be sent within 3 business days so I could get it replaced. It's now been over 4 weeks and I still haven't received the label and Oculus...

Fixed AirLink and Oculus Link!! 3 dots problem!!

Black Screen/3 dots issue. (Hardware Notification) Oculus Problem For Oculus Link/Air Link ~First Troubleshooting tip: -Open Device Manager > Device Adapters (Mind you this only applies if you have Integrated Graphics) > RIght Click on the Integrated...

Any support for México?

My controllers (Meta Quest 2) have a really bad drift I already follow the recommendations from the support page (clean, re-sync, take out batteries), even the dead zone thing have to be 100% to make it work a bit, the support page only send replacem...