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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Mobile App - “sorry something went wrong. We are working on getting this fixed as soon as we can”

I have the Oculus Quest 2 - I have been working with Meta support for months on this error message (see below). This is the message I continue to receive when I attempt to log into the meta app. My device was working just fine until last year and the...

pinch gesturing is causing games to pause or quit, how to disable ?

The pinch gestures used to open Oculus menus while in-game are continually causing me to accidently exit or pause games and sometimes I fumble due to being surprised and alarmed by sudden unexpected behavior and pausing or menus appearing, or the pla...

Meta Quest Link refusing to connect to headset due to a "uncompatible graphics card"

I have spent a few days (and many hours) attempting to get my Meta Quest 2 to connect to my computer using the Meta Quest Link app since I received my off-brand link cable on Amazon (this one specifically) a week or so ago. While cheap, the cable app...

Virtual Desktop Disappeared

MetaQuest 3s: I had virtual desktop for two (2) days and now it is gone from my Quest 3s. What happened?

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Instagram account appealed but my Facebook is still suspended

My Facebook account was suspended a week ago because of my Instagram randomly getting suspended. After a few days my appeal was approved on Instagram and I got my account back. But when I checked on my Facebook it was still suspended and says 'Your F...

Hacked Instagram account

Dear Meta,I hope this message finds you well. My Instagram account with the username stojadinovic.8 was recently compromised, and I am requesting your assistance in recovering it.I have tried several solutions, including resetting my password, but I ...

Bluetooth headphones

So my Quest 3S wont pick up on my headphones even when they are on. Infact the ONLY item they pick up on is my printer. There also isn't a section for headphones underneath the "Devices" tab for the settings. But when I connect the headset to my pc, ...

help with my acount

hi im having a issue with my acount and i cant log in to my acount because of the Authenticator app and i cant turn it off because it is having me use the app to turn it off when i dount have it and i cant make a key to get it can you please help me....

Force Update Needed for Outdated App, Quest Issue with Recognizing App in Support Chat, etc.

I am, generally, having a lot of issues due to the old nature of my OG Oculus Quest. I am using an app called Teledomica for an AP Research project and am needing an updated version of the app in order to utilize the games' in-app library, MR feature...

Quest App Updates ready to install -- but never do

I have a five year old (Oculus - pre Meta) Quest. Every once in a while, I apply system updates and update the installed apps. When I did this in January, the system updates went fine, but now I have 6 app updates (Beat Saber, Star Wars: Tales, Meta ...

OC2 not connecting to 2.4 or 5 wifi

I've just got new broadband and had to split the router (as suggested on here) so the OC2 doesn't flick between the two. I've done a factory reset, a router reset and still the OC2 doesn't have a stable WiFi connect to either the 2.4 or 5. Any help?

Fitness fabels

Fitness fabels. Is not allowing me to put my age. And weight in to start the game .there sims to have a bug that will stops my details playing the game

App doesn't load Oculus 2

When I try to install the app from the store the pogress bar with the download process appears but immediately dissapears seconds after. Have tried rebooting my set, hard reseted it, factory reset as well nothings works. Other apps download without a...

Facebook Account Hacked and Locked

Yesterday my Facebook account was hacked and they changed my password. I was unable to get back in. I let as many friends as possible know to report my account as being hacked since the person who took over my account was trying to sell my friends Ta...

My mail not work in paring

HiIve just bought a new meta quest 3 and have set everything up verified my email. Then when I go to work.meta.com/device as instructed with the headset. I enter the code and enter my email then I get this errorit looks like there isn't an account as...

The game referral option is missing from the meta app

I am unable to send referrals to my friends for games/apps. Only have referrals for hardware. Please help

Facebook Account Hacked and Banned Due to Linked Instagram Account

Hello, Meta Support Team,I am seeking urgent assistance regarding my Facebook account. My account was hacked and linked to an unknown Instagram account a while ago. Unfortunately, that Instagram account was later banned, which resulted in my Facebook...

Meta Quest 3 keeps signing out of services

Hi, is it normal that every time I turn in the device and open the browser, I have to sign in again to Netflix, YouTube, etc? This is annoying for me because I use auto generated passwords (so I have to copy them from my phone as I don’t know them). ...

are you able to pair quest 3 headset with meta app if you are not admin on that headset

after changing administrator on second quest 3 headset so that same administrator on both headsets, the original profile (no longer admin on the headset) is unable to connect the headset to his meta app.

Resolved! Editing the pinned apps on Meta Quest 2

I've been having a frustrating problem. There was a time when they offered a free trial of Ghost Signal: A Stellaris Game. When I went to play it is said my trial was over even though I never played it. No biggie. Their loss. My problem is that this ...

Instagram 2FA Bug: Pls Help!

4 weeks ago, my instagram logged me out after enabling my 2FA. It wont let me log back in no matter what recovery option I use, even selfie verification and using the correct email account.Has anyone had this issue before and can help? I can't find a...

Unable to connect quest 3s to metaquest developer hub

Hello, I am unable to connect my quest 3s to meta quest developer hub. Looking at other posts I have made sure all software is up to date, I have used various USB cords, and I have done a factory reset on my quest. Still my quest cannot establish a B...

Making a developer account

I have tried creating a meta developer account using my email but when i get to the email verification part i get this error message:Can't Make this change at the momentThis is because we noticed you are using a device you don't usually use and we ne...

Recover data from old meta business account

Dear Team,We cannot recover a business portfolio through the WhatsApp bot that was connected. By creating a new business portfolio, our contacts get lost. Can we transfer or recover the meta-business page?Kindly guide.

My quest 3 wont stay connected to wireless

I can only use my quest 3 thru my pc as the wireless just constantly disconnects and recconects every 30 seconds or so and makes having a standalone useless.i have done the hard reboots n factory resets and ive also took it to my girlfriends and trie...

Locked out of facebook

I have tried everyone which way to get help getting my facebook account back for a month after hackers took it and linked it to a fake instagram account. Almost got scammed in the process. Please help if anyone working for meta can see this. I would ...

Resolved! Quest 2 not pairing setup

I’ve been trying to connect my oculus quest 2 to my iPhone XR using the 5 digit code and it says try again. I’ve been trying for 2 weeks and I’ve had no solutions what so ever, I can’t use my oculus cause I’m stuck on the setup screen please help me ...

Resolved! Does developer mode remove the warrenty?

I want to make a game, but I keep finding various answers of both yes and no, I can't find it in the Terms and conditions.

Resolved! Meta quest 3s not connecting with PC link

I have a Windows 11 PC, if it helps I have a IdeaCentre 5 14IAB7.So I got a Meta Quest 3s for the winter holidays, I did remote desktop, it worked fine, but when I downloaded the "OculusSetup.exe" it stated that I do not haver enough storage, this wa...