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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 15165 Views
  • 69 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

"USB DETECTED" Notification does not show up

I just got my Quest 3, I turned on developer mode via the mobile app, I turned it on in the headset, I am not on Do not Disturb and my Air link is off, The only problem I could think off is that my USB-C is bad but my pc does not have a USB-C cable s...

Issue meta quest 3

I'm not sure what category this issue would fall under (hardware/software)But last night I brought my quest 3 to my friends house to show his children. When I tried to turn the device on that evening the meta logo booted like normal, but then it stop...

Ineddie by Honored Guest
  • 341 Views
  • 2 replies
  • 0 kudos

Pair Me Up!

Meta Community Guys, Hiya' , how ya' doin'? I was just moseying by. I had a thought...how 'bout I PM you guys with my 5 digit # and you pair me up..........?...........yeah, that's what I thought.Do I understand this correctly, the software requiring...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

Application keeps stopping

Hi when turning on my meta quest 2 headset it won’t load and comes up with application keeps stopping or system keeps stopping. I’m aware we can try a system reset, but will we lose all the in game purchases and data if we do this? What else can we t...

Meta.09 by Honored Guest
  • 226 Views
  • 2 replies
  • 0 kudos

Browser crash

good morning today I wanted to use the browser from my quest 3, it starts and closes immediately, I accidentally clicked on "deactivate" and now every time I try to start the browser it tells me this: unable to log in you do not have access to this f...

Leoric3 by Honored Guest
  • 324 Views
  • 5 replies
  • 0 kudos

My payment method is disabled

I have had an open ticket for 7 days to get this resolved. I was originally told 3-5 days would be the turnaround time to have the specialized team review my case. The FIRST DAY I had my quest 3 my payment method was disabled. Today I tried to purcha...

Sgtlemonz by Honored Guest
  • 311 Views
  • 2 replies
  • 0 kudos

Account Access

So I have gotten an Oculus recently, and it was from a pawn shop. So it already had an account logged in. We used it because it had a few games on it. We were eventually going to log out and sign in to our own account, but recently, I can't get into ...

Annoying bug when logging in

i’ve been trying to log into my quest 2 and it’s telling me to go to the website and enter a code. the last time i used it i was not old enough and had to use my moms account but now i am and when i go to login on the website, it automatically goes t...

racistron by Honored Guest
  • 175 Views
  • 2 replies
  • 0 kudos

Visa not working

I have a prepaid visa gift card and when i go to purchase with it it says card type not accepted. (Australian Card)

bon.80447 by Honored Guest
  • 171 Views
  • 2 replies
  • 0 kudos

Resolved! Air link with second account

I was just trying to connect my second account to air link and noticed the games are full priced although I have sharing on and I have the game downloaded. I have tried going through files to fix this but nothing works please help.

Boxaking by Explorer
  • 760 Views
  • 13 replies
  • 0 kudos

Resolved! Quest3 V59 mic quiet now!

Hi, I've noticed after update v59 the michophone is too quiet. When I'm recording a video inside a game cant't hear me.Some people complained about mic loud before and now its too quiet. We should control the mic volume by ourselves directly in the o...

KaNeMore by Explorer
  • 3919 Views
  • 34 replies
  • 3 kudos

Help needed with headset please

Hi, my headset is stuck in a restart loop. I can turn on the headset and put my passcode in and then I see the three loading dots but then a box comes up that says something like “Utilities app keep stopping.” Then below that it says “close app” or “...

Lost Referral Credits in Meta Quest App: Seeking Resolution

I'm dismayed to report an issue with the Meta Quest app, where $155 of my shopping credits seem to have disappeared. Here's what happened:I had accumulated $90 in referral credits for device purchases (30*3) and $55 in referral credits for app purcha...

Quest 2 Link - 3 dots, black screen, works for 3 seconds

A few days ago my quest 2 stopped working with quest link. Nothing was changed, and it had been working for weeks without issue.The issue is as follows:When I launch quest link, I get 3 white dots. Sometimes this lasts indefinitely, sometimes it reso...

Video choppiness and pixelation while casting Meta Quest 2

Greetings fellow Questers, I've been trying to cast, for the sake of livestreaming, my Meta Quest 2 video. Between the home hub screen and Stranger Things VR, frames keeps freezing choppily and video pixelation occurs more or less often when casting ...

JBJblaze by Honored Guest
  • 538 Views
  • 3 replies
  • 0 kudos

PC does not meet minimum VR requirements

Hi, I have a pretty nice PC: Intel 9600K, NVIDIA 4070, 4TB M2.2280 solid state drive, 64 GB DRAM4, several USB 3.0 ports Windows 11 etc. Yet the Meta PC app keeps complaining that my PC does not meet the minim requirements? Why is that and how can I ...

robsorin by Honored Guest
  • 1054 Views
  • 10 replies
  • 0 kudos

Lag

my games are extremely laggy and i know its not wifi because i did a speed test where i play and everything was perfect

Lockzvr by Honored Guest
  • 287 Views
  • 2 replies
  • 0 kudos
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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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