Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Pairing Quest 2 with iPhone 12 shows "NEARBY" then "NOT FOUND"

I was able to get my Quest 2 to pair with my iPhone, both devices showed the 6 digit code and it paired, and is connected. However in the Oculus app, when I launch it and go to Devices, it shows as "NEARBY" but after a couple seconds it changes to "N...

uzig718 by Level 2
  • 0 replies
  • 0 kudos

Logitech keyboard support

Hi, I wonder if someone can confirm something before I pull the trigger on an order, Logitech MX Keys keyboards are now supported after last update, are both supported, MX Keys and MX Keys Plus? I'd really prefer the Plus with the numeric keypad, can...

skivit76 by Level 2
  • 15 replies
  • 0 kudos

Population one refund

I'd like to request a refund of the fame since I only own a quest 1 and won't be ae to play it anymore.

LeSaph by Level 2
  • 3 replies
  • 1 kudos

Help me ARRRGHHHhhh :) Trying to extend my Rift S

Hi there, I've recently tried to extend my Rift S [5 feet + whatever the headset length is] via a Cable Matters Repeater and various cables [ please see links below ] DIsplayportCable:

Replacement taking ages

I've been waiting for my replacement quest 2 for 6 weeks now. Has anyone been waiting longer I wanted to know how bad the returns and replacement system is.


Need help please. Got a replacement headset today. This is the 4th headset I've had. Cannot get further than the screen with the code to setup new headset. On the mobile app is shows the code was successful and I am not paired, but the headset doesn'...

Keyboard tracking issues

Hi Im sittting in my well lit living room and the newly paired mx keys mini keeps disapearing then reapearing again... it steems it always disappears when hand tracking is enebladed for example.. How can i make the keyboard stay visible all the time?...

Resolved! Oculus Quest 2 Widows 11 Compatibility Update

Why are so many Windows 11 users being insulted by Meta's making so many EXPENSIVE Games unusable without any sense of urgency? All new PCs come pre-loaded with windows 11 so not only are the lifelong users of the Windows OS being ripped off after pu...

ZedStar by Level 2
  • 20 replies
  • 21 kudos

Quest 2 w/ Link Cable crashes frequently.

At least 50% of the time I go to play something on PC with the link cable the whole Oculus part of the set up just slows to an almost freeze and makes the game begin reacting erratically in my view. On the computer itself the game is running fine wit...

Kurwa94 by Level 2
  • 2 replies
  • 0 kudos

Returned a faulty left controller no replacement sent

So I returned a faulty left controller over 2 weeks ago. It was delivered and returned to oculus as I have proof of delivery with dhl. Now for some reason oculus will not send me out a replacement controller. They say that’s it’s under review. My gue...

Vivox connection problem

Noticed some games that I play updated (onward + contractors) and started using Vivox comms. Since then , it wont connect and cant communicate (hear or talk) with other players. It does on occasion work, 1 in 20 times I login . Please advise. Thank y...

xk1955 by Level 2
  • 2 replies
  • 0 kudos

Resolved! New update make aftermarket link cable bad quality

Just updated my headset and started using my link cable which is perfectly fine and now the stream quality is weird and bad. Ask 2 other friends to update theres and they have the same brand cable and are having the same issue. I see other posts abou...

Zeltrax by Level 3
  • 4 replies
  • 1 kudos

Left controller broke

So i was playing gorilla tag and was really engaged and really close to the wall and I hit it with my controller and came here to get a new one but my mom apparently thought you cant so she threw the broken one away I hope that's not a problem... and...

zukaba by Level 2
  • 1 replies
  • 0 kudos

Controller pairing

I bought a new headset because I broke my quest 2. I'm trying to use my old quest 2 controllers for my new quest and I can't figure out how to get past the first screen where he's pulling the stickers out of the batteries. I can't connect to wifi, tu...

GPU usage randomly spikes resulting into a massive FPS drop

So i have asked about this problem on an another forum, and somebody told me when they switched from the Rift S to the oculus quest 2 they started to get the same problem. I'm using the Oculus quest 2 with a link cable. The game i get this problem on...

CheemsO by Level 2
  • 0 replies
  • 1 kudos

Resolved! Rift CV1 Hardware error

I just dusted off my Oculus Rift cv1 and when installing the software it gives me : Hardware error. The sensors and the controllers work fine but the headset gives no image/display. The orange light does work on the headset. Does this mean my headset...

Free trial and game gifting

Got the free trial of climb 2 then recently my wife gifted me the game for full price but I can't redeem it we even used the in oculus account selection and even when I encountered the store prompt to redeem it then kept saying I already owned it whi...

Oculus Quest 2 - framespikes & stuttering

Hello,I've got a performance issue with my OQ2 and I don't know where the problem comes from.Basically the game (Half Life Alyx) is stuttering like crazy, and this no matter what the graphics settings are. Here's what it looks like with the Lost Fram...

NemosOQ by Level 2
  • 1 replies
  • 0 kudos

Oculus 1 needing update but doesnt have the option to.

My Quest 1 is an original quest that I've had for many years.I hadn't used it for a couple weeks but when I did use it it said I needed to have an update done. So I checked for an update and I didn't see one so I restarted the vr and still nothing. I...

Facebook login deactivated

Can't use my gear vr anymore as oculus requires meta account but forces me to login by facebook. Nothing works anymore. Error message is (please excuse this may not be the exact translation from German): "To keep your account safe you can't log in th...

Lost all games kind of

My headset kept nagging me to make a meta account so I did now if I go on the oculus app on desktop or pc it says I don’t have any of my games, move isn’t synced and I can’t cast. The games are still in the headset but when I try to buy a game it sti...

pi.r2 by Level 2
  • 2 replies
  • 0 kudos

Havent Got refund money back

So i refunded bone lab and it has been 3 days and i Got the refund acepted e-mail and i Can i Got a notification that i Got the money but when i look at my bank account the money is not there please help

Pressure off the back of the head

Looking for some help. I have recently had a head injury and can no longer take the pressure the headset puts on the back of my head. I haven't been able to use my headset in months. Does anyone know of a product or design that would help? I do have ...