Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

headset cable

hey so i have never ordered anything from the Oculus store before and decide to get a cable but after i got the traffic number is hasn't moved at all and i was wondering if i should be concerned or dose it just take a really long time for them to shi...

reallyh8u by Honored Guest
  • 332 Views
  • 0 replies
  • 0 kudos

Oculus Go black screen after turning it on

The Oculus logo loads and I hear sound but instead of going to the home screen its just a black screen. The "Enter VR" will come up and Ill hold down the button but still just takes me to a black screen. Then the headset goes to sleep after. I think ...

craigk323 by Honored Guest
  • 2680 Views
  • 2 replies
  • 0 kudos

My rift recenters randomly

hiit has been a while that my rift recenters randomly during game sessions (very annoying)latest nvidia update latest oculus softwarewin10 updatedall sensors and rift in usb3.0 any fix ?!

ayousry by Honored Guest
  • 709 Views
  • 4 replies
  • 0 kudos

Moving apps to a different drive

Hi,I need to move some or all of my apps to a different drive. I can see where I can add locations upder settings, but how to I move installed apps to that drive?Thanks,

"HDMI not connected" since last update

hi everyone, I updated to the new version 6 days ago, played normally that day afterwards and then shut down my computer. tried to play yesterday after restarting and it is saying that my headset has no HDMI connection. everything is plugged into the...

Anonymous by Not applicable
  • 3819 Views
  • 20 replies
  • 0 kudos

Can't get my PC back to my native resolution?

I have 3 monitors. All 3 are different but have a 1920x1080 resolution. Ever since i got the Oculus, it changed my main monitor to a 3840x2160 resolution with everything scaled to 200%. while it may look similar, many of the games I want to play on m...

My Oculus keeps shutting down...

I see that others have had this problem but I couldn't tell if there was a solution. The first time it happened I googled what to do and it said reboot. First time it seemed to work but I'm on day two and I can't even bring it up long enough to get t...

Occasional lag/jitter with netflix/other streaming services

Has anyone else experienced this? I'm running a dash window with netflix, and tracking stutters occasionally with it running. Plenty of headroom on cpu/gpu/memory, and I can play 4k videos within the dash window with no problems. Is there a solution ...

Aekero by Heroic Explorer
  • 313 Views
  • 0 replies
  • 0 kudos

Oculus Rift Fit Facial Interface

HAs anyone purchased the accessory for the Facial foam piece for the oculus. When we play we get very sweaty and its getting pretty worn out and i wanted to buy this product and repace my worn out piece. I wanted to buy a pair of them to change out b...

Can't pick some of my Oculus Home Custom Items?

I have a few custom Oculus Home items for my game, and I'm having trouble picking up a few of them from the Inventory > Achievements menu. Even though the item is there in the menu, and shows 1 available, Oculus Home just won't let me grab it. One of...

Free Games With Touch Controller Not Free?

So I got my Oculus Rift about a month ago and I'm done with the free games, so i went to buy Robo Recall and saw it was free with touch controllers. I had activated my touch controllers and it still says I have to pay €30. Wondering if I can get the ...

Evanca by Honored Guest
  • 404 Views
  • 1 replies
  • 0 kudos

Problem with Runtime 0.8.0.0 and Viulux v1

Hi, i have one problem with these vr (viulux v1). The Oculus Runtime for Windows 0.8.0.0 detect it and led coming green, but when start the demo they displaying black screen. I've noticed that the radeon setting app on windows 7 64bit, detect only th...

gabrialo by Honored Guest
  • 409 Views
  • 1 replies
  • 0 kudos

Lone Echo will NOT update

I have tried over and over to install 3.164 and the damn thing will just stop while in the installing phase. Please fix this shit. https://postimg.cc/nMcbJcBn

trek554 by Adventurer
  • 765 Views
  • 3 replies
  • 0 kudos

Easy way to find new purchases?

Yesterday, I purchased a few games from the oculus app on my iPad. Today, I decided to download my new purchases in advance while my gaming PC was standing idle. I clicked on notifications in the oculus app, and saw the apps that had just received up...

Video plays too fast

I'm suddenly having issues with my videos playing too fast in my oculus go. Both audio and video is speeding up in the first 2 seconds. Any suggestions?

hyenanna by Honored Guest
  • 5324 Views
  • 18 replies
  • 2 kudos

Sensor USB not detected

I just got my OR today and I can't finish the setup because the Sensor is not being detected as a USB 3.0. I have a MOBO Gigabyte GA-990FXA-UD3 that has 4 USB 3.0 ports, 2 in the back and 2 on top. I'm connecting the headset into the HDMI of the GTX ...

Oculus Rooms Monopoly Deal ai broke the rules??!

on the Go, playing against 1 ai. Action card about houses says they can't be played on railroads or utilities, yet the computer put one on a full railroad set! HRMMM...?took a screenshot, but I dunno how to get it out to attach here just yet.Thoughts...

Games Disapeared from Library?

All my purchases from over the weekend all disapeared from my library today when I got home...They were installed on Saturday and worked all day Saturday and all day Sunday but when I came home today and turned it on, they were all gone. All the game...

Schult2y by Not applicable
  • 663 Views
  • 2 replies
  • 0 kudos

Oculus library not working.

I was playing beat saber and many other apps all weekend without any issues. I came home from work and my library was empty, both on my headet, and on my pc. When i went to the store it said the games cost money. I clicked on the games and it tells m...

Anonymous by Not applicable
  • 227 Views
  • 0 replies
  • 0 kudos

[SOLVED] Rift Unknown Performance Error (unplayable) plz help

Greetings everyone longtime Rift owner, been a while since I've posted here hope everyone's well. I've recently ran into a severe Issue while trying to use my rift after a few months of taking a break from it. For context I run a 4 sensor setup rough...

Bigky226 by Honored Guest
  • 1644 Views
  • 7 replies
  • 0 kudos

Resolved! Does CV1 require more resources than DK2?

I use a DK2 headset successfully with FlyInsideFSX flight simulator (despite warnings that hardware is inadequate). I am considering upgrading to a CV1 but don't want to find that my PC setup won't support it. I know my setup is below minimum specs t...

abrahad by Explorer
  • 1132 Views
  • 6 replies
  • 0 kudos

Resolved! Resume not working correctly on menu

Hi all,I need to pass 1 more requirement for my app to be published and it is this:VRC.Mobile.Functional.1The app runs and installs without crashing, freezing, or entering extended unresponsive states.Pressing the Back button on the main menu causes ...

GoldLotus by Honored Guest
  • 648 Views
  • 1 replies
  • 0 kudos

Elite Dangerous Update 3.3.02 Won't Update

Hi there,Elite Dangerous: Commander Deluxe Edition doesn't appear to install the latest update so I can't play the game.So I go into my library to install the latest update for Elite Dangerous - click on the Elite Dangerous game item and a pop-up app...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Kudoed Authors
Labels