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Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 13920 Views
  • 67 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Quest 3 - Voice recording won't record my voice

I've tried recording on several different games - all with mic permissions enabled, but no matter what I do, it won't record my voice. Can someone help with this or do I need to use an external mic like an Antlion, etc.? (I'd prefer not to have to do...

Hasko7 by Protege
  • 5760 Views
  • 24 replies
  • 3 kudos

Unable to access Accounts Center - Losing my mind

I want to change the email to my meta account, but for some reason, my Instagram account was suspended when I barely used it and now I can't access the accounts center. I went to the accounts center to try and delete the account but I can't access it...

xero.fv by Honored Guest
  • 173 Views
  • 4 replies
  • 0 kudos

Resolved! Quest 3 stuck on spinning meta symbol

I also emailed support but thought I would try this as well. I have a meta quest 3 (7ish weeks old).I worked out yesterday morning with Supernatural and it was fine. Plugged it in after I was done. A couple hours later, went to put it back on and had...

Resolved! LOST ALL MY PAID SOFTWARE

I HAD TO FACTORY RESET MY OCULUS QUEST 2 BECAUSE IT WOULDN'T CONNECT TO MY APP!!!! I WANT ALL MY MONEY BACK OR I WANT MY SOFTWARE!!!!!!!!

Anonymous by Not applicable
  • 2098 Views
  • 12 replies
  • 4 kudos

Meta Quest 3 bought in Thailand - Questions about warranty

Hello Meta Support Team, I just recently bought a Meta quest 3 here in thailand and the shop told me this device is from japan and it has 1 year warranty coverage and if there is a problem they can help to send it to japan. Is that even possible ? ca...

Metalyx by Honored Guest
  • 189 Views
  • 3 replies
  • 0 kudos

Resolved! oculus virtual audio device missing

So I used oculus link with the cable and had perfectly fine audio 1 week ish ago. Well today there is no audio coming from the headset. My PC had no clue there is audio capability in the device. I do not mean the audio is disabled. I checked the disa...

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Sico7 by Explorer
  • 15851 Views
  • 17 replies
  • 0 kudos

Steam link does not fullscreen

Steam refuses to go into full screen. I've tried using the beta client and everything, yet Steam link refuses to work. https://youtube.com/shorts/yvicDyi_7y8

Resolved! Quest 3 doesn't work with AMD 7900xt

Whenever I use my link cable I disconnect after 15-20 minutes of use. I assume this is a driver issue... Any knowledge on when there will be one?

Valiice by Explorer
  • 2838 Views
  • 14 replies
  • 0 kudos

Quest 2 not connecting to phone, even after a factory reset

 About six days ago my quest 2 suddenly stopped syncing, connecting to my iPhones app, i couldnt cast, edit settings or do anything with it, so i tried a few of the troubleshooting steps and they didnt work, so i factory reset my device and now im st...

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Games like gorilla tag not letting me join codes or play

I tried playing gorilla tag with one of my friends and we tried to join a code and wasn't working, so we tried playing among us and it wasn't loading up or letting us play after that we tried capuchin wasn't letting me join a public or a private code...

22178k by Honored Guest
  • 4182 Views
  • 8 replies
  • 1 kudos

Can’t Get back my notification

I try to connect to PC through cabel and pressed wrong bottom “never show this message again». How can I undo this? I don’t Get «do you want to Connect» again. And I can’t Connect with my PC

Resolved! Meta Quest 3 has terrible graphics quality.

Hello everyone. I received the Meta Quest 3 headset on October 12th. Launched, updated the software. And I started playing games while connected via Oculus Link to my laptop. On October 12, 13, everything was just great. Half Life Alyx has a fantasti...

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Anonymous by Not applicable
  • 52606 Views
  • 59 replies
  • 5 kudos

Resolved! Oculus PC App Login Issue

Hi, I am unable to log into the PC app. I have tried reinstalling the app and fixing it but no luck. When i select the option "Have an Oculus account? Log in" i says that my email or password is incorrect. And when i i click "Log into meta account" i...

ArranDuck by Honored Guest
  • 2674 Views
  • 22 replies
  • 0 kudos

Resolved! V65 Update Breaks Virtual Environment Sounds

After the forced V65 update (on my Quest 3) the ambient sounds in ALL my Virtual Environments are gone after returning from any app ! The sounds are there when the headset is first started. But, after watching a YouTube video or playing a game when I...

JimR by Explorer
  • 160 Views
  • 4 replies
  • 0 kudos

Gorilla tag wont work

Basically my gorilla tag will go to the loading screen and then it will crash and people on YouTube are saying don't have more than 4 files in data but I have NONE! 沈 and also I factory reset my oculus.. but it still DONT WORK 

peepsVRYT by Honored Guest
  • 606 Views
  • 13 replies
  • 0 kudos

Headset melted when charging

Ok so I let my oculus charge and the port melted and I'm going to return it, but as it was factory resetting it died and the head set still shows up on my app. So any tips to remove the headset from my oculus account

How to link a Quest 2 after a factory reset to a new account?

Hello everyone, I factory reset my Quest 2 and sold it to a person in another city.When this person wants to configure it for the first time, the headset asks them to reset the account that was initially on it...Except that I do not prefer to give my...

AJ_84 by Honored Guest
  • 86 Views
  • 1 replies
  • 0 kudos

Job simulator too tall with floor setting

Whenever I play job simulator, I am above everything and I can't reach down below to start anything. Its like if I were too tall but I am sitting and I am only 5 2'. Also, I have restarted my headset multiple times and I have uninstalled and reinstal...

Controllers don't turn on or pair

controllers won't turn on at all both of them can't turn on and pair just randomly stopped working one day 3 months ago!! can't find anything on her to talk to someone about fixing issue or anything! I have tried all ways online and forums to get thi...

Meta Quest Pro Right Controller Not Pairing to Quest 3

So the other day my tracking was messed up and I tried to unpair and repair my Meta Quest Pro Controller but now whenever I try to hold the Oculus Button and B Button it blinks green and then stays on a blue light for about ten seconds and then turns...

v.466772 by Honored Guest
  • 265 Views
  • 7 replies
  • 0 kudos

Resolved! Oculus isn't compatible with system hardware

I just got a new laptop and wanted to use Oculus on it.However, when I first tried, I got an error saying my GPU was not compatible with oculus link. I have 2 GPUs, an Intel Iris xe and an Nvidia RTX 3050 Ti. I found a different forum post where they...

How do you get Air link to work with the quest 3?

So when I first got the quest 3, it didnt work. Then after I tried it again a few monthsd later it worked.Couple of days ago it workedToday it doesn't, tried the following (it seems like with all the latest updates to the app and to the quest 3 its n...

Allattar by Honored Guest
  • 148 Views
  • 4 replies
  • 0 kudos

Resolved! Fan is blowing loudly on Quest 3

Hello guys. Today I got a surprise from my Meta Quest 3. After I woke up I heard some noise. It turned out it is coming from headset. I cannot turn on the headset and the noise is coming maybe from fan(??) coz when I put my hand on headset I feel sma...

dzak90 by Honored Guest
  • 9982 Views
  • 27 replies
  • 1 kudos

Trial Period Expired on Purchased Game

I recently purchased Humanity after checking out out a limited version of it. When I try to launch my purchased version a nag pops up and tells me the trial period has expired. The thread I am seeing in this forum tells me trials a dangerous if you m...

Power Button Stuck meta quest 3

Hi all, The power button seems to be stuck on my Metaquest 3 when I press it it does not click in and nothing happens. If anyone could please help that would be great  Paul

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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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