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Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 14971 Views
  • 69 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Suspended Child account

Hi,I see countless threads started by parents completely frustrated by the lack of help from meta in resolving suspended child accounts. I'm another one, I set up a quest device for my daughter and meta have now suspended her account and between here...

Resolved! Cast not working

Both my iphone and Quest 2 are set to the same wifi, I select cast on my quest and select my app from the menu and on my phone is says it is now casting but I see nothing. Anyway to fix this because it's a serious bummer that I can't play with my fam...

Dissatisfied with support

Had metal for rwo months, controller has stopped working but support say I have to wait for a bag to then return the controller to them and then wait for them to assess it before they will send a replacement - the whole process will take longer than ...

Can connect with secondary account on quest 3

Hi,Added a secondary account to my quest 3.When choosing the new account at power on I get a message: Finish setup on a nother device. No code is shown besides the message.When I go to auth.meta.com/device I'm being asked for a code I do not have.Reb...

tirano by Honored Guest
  • 290 Views
  • 4 replies
  • 0 kudos

Received wrong product from my replacement

My meta quest 2 suddenly stopped turning on and I couldn't put them on charge because they didn't respond. I sent them back so they could give me a replacement they said, I still don't know what happened to my vr and why couldn’t they tell me what wa...

Pro controller not charging

My pro controller wont charge because it needs to update but it won't update because it doesn't have enough charge! Help!

Kidteapot by Honored Guest
  • 559 Views
  • 6 replies
  • 0 kudos

Resolved! Stuck in red orb in observatory

Hi I'm in Asgards Wrath 2 on the observatory. Completed star chart puzzles and spoke to Thoth. After I went back to being a mortal. I'm totally stuck. I can't go back into maps. It says fast travel unavailable. I can become a god but not able to get ...

Resolved! QUEST 3 slowdown problem

I have connected the QUEST 3 I bought today to my computer. After the connection was formed, quest 3 began to slow down.The glasses do not show a desktop. Black screen only. The video card and processor have been updated. I am using Translation. Than...

Resolved! Les Mills bodycombat VR pausing

Does anyone else have issues with this app freezing intermittently during work out? Specifically, mid-move I’ll get the ‘quit/resume’ screen. I then have to stop and select resume, then select continue, on the ‘pause/continue’ screen to proceed with ...

Left Controller not working

*Please help, Left Controller not working*I've changed the battery Cleaned the connectionsSwitched the headset on and offUnpaired the controller using the app but nothing happens when trying to pair it back upKind regards

Resolved! Brand new Quest 2 refuses to pair.

I’m using the Meta Quest app on an iPhone 7+. It’s an older yet amazing phone. I bought a brand new quest 2 off Amazon after my cat decided to knock my previous one off it’s shelf and onto the floor. The headset works, but it refuses to pair saying o...

Game play - Can't open app

So I purchased a game thru my mobile app and it downloaded and all..I played for about 30 mins.. later that day I tried playing it and now I can't open it.. It says installed but I can't play it can anybody help with this situation..

Mann142 by Honored Guest
  • 267 Views
  • 1 replies
  • 0 kudos

Resolved! Can't add a second user to my Oculus Quest 2

I am trying to add a second user to my oculus and when I go to do it and press the add accounts button it comes up with an error straight away saying "Something went wrong. Please try again later." It also keeps trying to get me to put in a code on w...

Playjamin by Honored Guest
  • 106585 Views
  • 198 replies
  • 49 kudos

My mic is very quiet when im recording on my oculus quest 2

This happened about a week ago. Whenever i record on my oculus quest 2 the audio always comes out quiet on my end. In game people can hear me just fine but when i stop recording to watch the video, you can barely hear me. Before it worked just fine. ...

Stuck on spininng logo

My VR is stuck on the spinning meta logo screen. I have done multiple factory resets and a reboots but nothing is working.

Apps and meta account are gone

I had to do a factory reset and now all my apps are gone and shows my meta account is also missing. . All I have is a Facebook account now but all my apps are niee was missing. The mini store instead of saying download tells me I have to purchase the...

Brak prezentu za reflink

Dzień dobry,Dzięki referral link od mojego przyjaciela zarejestrowałem się na koncie Meta Quest i zakupiłem Quest 2.Niestety nie otrzymaliśmy 30$ na nasze konta Meta Quest.Co zrobiliśmy źle?

Arizona sunshine 2 - Can't enter multiplayer games

Hi Since having to wipe all my data and reboot my oculus to try and troubleshoot controller issues I cannot now enter into multi player games with people in my contacts...i cant see them and they cant see me at all. I can play single player no probs....

Foxytwit by Honored Guest
  • 2583 Views
  • 12 replies
  • 1 kudos

Cannot gift gorilla tag dlc to supervised account

I got a $60 store credit from the meta store due to account issues we've been having. They said I can use this credit to gift apps to my kid's supervised account. He loves gorilla tag. But when I try to use the store credit to gift him the gorilla ta...

Fris501 by Explorer
  • 647 Views
  • 8 replies
  • 1 kudos

How to exit nfl football

After playing around of golf on pro era I can’t find the exit button. It appears know where. I have to press the power button and turn the system off. And on pro football also.

Meta suspended my account for an error please help

You suspended my account for wrong reason’s. I’m 48 yrs old, not 13. I sent proof already.I’m a social media manager, I lost a few customers because of this. You sent me an email saying you solved but I’m still inactive. Please fix this issue ASAP. M...

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Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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