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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Game downloads are stuck on "Queued"

Hello, I bought 2 new games on my Meta 3 and started downloading another (Tripp, Crazy Kung Fu & Pavlov), If I tap "download" for all 3 it shows "queued" indefinitely. I am not able to download or play these games or ANY new games at all. I did not c...

Paddy1337 by Honored Guest
  • 1970 Views
  • 6 replies
  • 0 kudos

Request for Assistance with Disabled Facebook Account

Dear Facebook Support Team, I hope this message finds you well. My name is Rohan *** and I am reaching out to request assistance with recovering my disabled Facebook account. This account holds precious memories and important documents, making its lo...

My quest 2 keeps pausing

hi, my quest 2 keeps pausing mid game over and over, it will then decide to go mixed reality mode too, this thing is getting super irritating im close to returning it. any help would be appreciated

Is my quest 2 to hacked?

Every time that I go in my Oculus quest 2 it says that Facebook FaceCam cannot respond or Oculus FaceCam cannot respond and then when I click on app info or if I do not click on anything at all the screen will zoom out and then get real close then th...

handset problem

Hello - total newb on the headset but here we go when using controllers all is fine for , but when trying to start a game or enter room or start anything interactive it just dosnt work , i am out of ideas now any help welcome .... please

Harpoon11 by Honored Guest
  • 145 Views
  • 1 replies
  • 0 kudos

Developer mode keeps getting disabled

I've been using to developer mode to use custom apps. But every reboot, it gets disabled. The developer settings in the system settings is still there, but USB Debugging doesn't work, and the unknown sources category is missing. When I go to the Ocul...

Version of Vulkan supported by Quest 3?

Hey does anyone know the latest version of Vulkan that is supported by Quest 3 v71? I think it's 1.3 but not sure. Also Meta's latest native C/C++ sample projects are all using OpenGL. Any good sample projects using a native activity, the entire proj...

Bloqueio de conta.

Tem vários dias que tento fazer o desbloqueio de uma conta minha do Facebook. Eu entrei com outro telefone diferente do habitual e o Facebook simplesmente bloqueou o perfil. Só parece opção por indentidade, já enviei meus documentos varia vezes e não...

WilxP by Honored Guest
  • 91 Views
  • 0 replies
  • 0 kudos

Quest Cash: Canada to US

Hi,I'm trying to send another Quest user some $$. I'm in Canada and they are in USA. I found out that Meta Gift cards are region locked, so I can't purchase a Meta Gift Card on the meta store with my account (Canada) and send the code to the other pe...

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Resolved! Passthrough Virtual Environment on Oculus Link Home

Hi, Is there a way to use Passthrough virtual environment inside Link home? That I can easily see my mouse and keyboard while working with Link's Virtual Desktop (not the app but the one on Oculus Link menu). Many thanks,

Não consigo resgatar minha conta

Ocorreu que tínhamos um profissional que ele era o gestor de tráfego, e este, vinculou a verificação de fator de 2 fatores (modo de segurança) em seu AUTENTIFICADOR DO GOOGLE, por esta razão, a gente solicitava para ele o código no Google para ele li...

VR Metacam stopped working

So I experienced this problem while trying to use my Quest 3 when I tried to use the shortcut to start a recording. I did a factory reset and it was working. Then I went into the Settings, under Developer Settings and disabled the Guardian thing sinc...

kraideral by Honored Guest
  • 453 Views
  • 2 replies
  • 3 kudos

How do I speak to an actual human support person at Meta?

I'm trying to get help with logging in to the stupid meta quest link software for my VR headset but all of the links to talk to support just link back to the FAQ page. Any option which looks like it suggests being able to talk to someone just go back...

Eroglik by Honored Guest
  • 937 Views
  • 1 replies
  • 1 kudos

Best facial interface and controller grip?

For facial interface I'm looking for: anti-sweat, light blockage, comfort, greatest FoV For controllers: comfort, no signal blockage (I read that kiwi grips block the signal) Please give me your recommendations

holebqu2 by Honored Guest
  • 180 Views
  • 1 replies
  • 0 kudos

Crossbuy on meta quest 2. How does it work?

Hi before putting money after games i would like to get confirmation on how it works. I am looking at buying Arizona sunshine 1/2 to play on meta quest2. Standalone gaming with no pc connected. I know i get the poor graphics and all. But the question...

I need help

My son’s VR is saying ask a parent for help by January 7. He can’t go pass this message. What do I do?

615Kash by Honored Guest
  • 126 Views
  • 1 replies
  • 0 kudos

Resolved! Problem with oculussetup.exe

Good morning from Spain I am coming to you because a week ago I discovered that the META QUEST LINK PC application had been deleted from my computer. When I tried to download and install oculussetuo.exe from your official website, the PANDASECURITY a...

er_Paco by Honored Guest
  • 374 Views
  • 4 replies
  • 0 kudos

When is my order going to ship?

I have placed my order for an Oculus Quest 3 on the 2nd Dec last year and have had 0 updates on my order even after contacting customer support and having my ticket escalated to meta's "internal" team for investigation since the 27th of Dec.

Need Developer Account but not going to Upload any apps

I am developer working in a Registered company ,we give services of creating VR Application for our client .We are not going to Put application on Meta Store So do i need to pay any amount or how should i enable enable account, since it require to ha...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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