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Forum Posts

Known Issue - V65 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 28 replies
  • 2 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

App Referral section disappeared from my app

I'm fairly upset at the moment. I maxed out the 600euro in credits this past year - and have an outstanding probably 350+euros in credits to claim on Jan 1st when the year resets. Now the entire section in my app is gone. I can no longer see outstand...

PNG image.jpeg referral.jpeg
Nikeetz by Expert Protege
  • 4 replies
  • 1 kudos

My controller moves wrong

My controller is new and when I used it my controller moved wrong if I moved it up it moved to the right and down it moved to the right which is wrong . Help

Refund needed

Hey meta, I needed a refund for the game breachers because it's making me very nauseous, however it won't allow me to receive one. Can I get some help?

Liams224 by Honored Guest
  • 1 replies
  • 0 kudos

Headset showing meta logo only

My headset is showing the meta logo only and then turn off. I already try to reboot and reset and still not working. Please I need help

Resolved! Can't create account with email

My son just inherited an older vr headset and is trying to get an account created under meta.I've tried with both my email and his on the page, the system accepts the password, but clicking next doesn't appear to do anything.I was able ...

rlintner by Honored Guest
  • 1 replies
  • 0 kudos

Quest 2 to Quest 3 Games/Progress Transfer

just bought a Q3 for my son and now need to transfer his games off my Q2 without losing game save data.i still want to keep using the Q2, is there any way of him having two accounts on his new headset, i.e. the ‘old’ account for legacy games, and a n...

Where is the Wishlist Page? ?

This question is not about the gear itself. It's about the website:I just added a bunch of apps to my wishlist. Now that I've navigated away from the app page, how do I access my Wishlist to view all the apps I just added? Thanks,emily

emabini by Honored Guest
  • 11 replies
  • 3 kudos

Resolved! Quest 3 - Lens Fog?

Hi, I received my Quest 3 today. When looking through the headset, the image appears to be foggy. As I received the package when it was dull outside, the headset has not been exposed to any sunlight. I have tried cleaning the lens inside the headset ...

Anonymous by Not applicable
  • 74 replies
  • 9 kudos

Cooling fan alert

I bought a quest 3 in USA , and this alert started to show up after 3 weeks, I want to replace and meta support told that Brazil is a country not supported.. why we are not communicated before the purchase? I need help in my case

Resolved! Asgards Wrath 2 not showing.

I have purchased a Quest 3. Recieved the redeem Asgards Wrath 2 email.And dredeemed it. Its now showing on the store page "PURCHASED"And on Oculus stoe that I can down load Asgards Wrath 1So Meta, and Oculus can see I have redeemed it.But Meta is not...

DaynHG by Explorer
  • 6 replies
  • 0 kudos

Moving the monitor in Workrooms Personal Office

Hi, the monitor seems very far away from the desk and is hard to read. Is there a way to move the monitor close to the desk? I tried dragging it via the trigger on the controller and pinching using hand gestures and neither moves the screen position....

beevee00 by Honored Guest
  • 17 replies
  • 3 kudos

Odd experience with new headset - Blurry/noisy/foggy

Hey, 2 days ago I got a new headset and the experience has been positive but I feel like there might be something off with the headset I got.Sometimes, the passthrough and overall quality is alright, however, it can also happen that everything seems ...

Limbau by Honored Guest
  • 2 replies
  • 1 kudos

Resolved! Transfer games

How do I go about transferring my games from my quest 2 to my quest 3 

livtg by Honored Guest
  • 3 replies
  • 0 kudos

arizona sunshine 2

my girlfriend and i are having problems with arizona sunshine 2, we can’t join each others lobby and every time we closed the game it would not open back up and we tried uninstalling the game and now it won’t install again, now it feels like she wast...

CYRPT1C by Honored Guest
  • 4 replies
  • 0 kudos

Hardware Notification Oculus Isn't Working Correctly

keep getting that notification whenever I try loading on, it used to work fine, I fully reset my computer and since then it hasn't worked, constant 3 dots loading screen, except I can hear sound from my pc through the headset? please help I've been t...

Is this Facebook email real

I got this email saying my account was about to be deleted, but when I go to view the actual text, theirs nothing, so I go to check the actual email address and it’s a forwarded email  


Resolved! Beat Saber with Billie Eilish music pack

I am new to Oculus 2 and just bought Beat Saber with Billie Eilish music pack (via Oculus store) but none or her songs are included in my game, it tells me that I need to buy them now. I thought that I'm buying the basic game + her music pack in one....

Gimiak by Explorer
  • 20 replies
  • 0 kudos

Quest3 Link - Airlink wont connect

Hi - I can get the quest link through USB cable - But the Airlink won't connectI have X50 Wifi 6 Deco - My PC is High Spec with Nvidia 3000 Series GPUI have tried the Beta App and downloaded New Quest Link Firmware but still won't connect.All devices...

Meta Quest 3

my account was suspended due to an age verification.My husband and I have both used credit cards to confirm our aged.My daughter (10) uses the Meta quest 3 but has her own account.I'm.getting very confused someone please help... I've put in codes, ba...

Whites28 by Honored Guest
  • 3 replies
  • 0 kudos

Resolved! Talk to live chat tech support (where is it?)

I was chatting live on my computer with a tech guy from oculus trying to resolve an issue. I cant for the life of me figure out how I did that? where do I go to chat live with support?

phillyd023 by Expert Protege
  • 48 replies
  • 7 kudos

120hz not working with Link+cable on Q3?

Hello, Did anyone manage to get 120hz working with Link+cable since the new update on the Quest 3? Whenever I try to enable it, it can't capture the desktop so I can't do anything, shows a big orange exclamation mark. Dropping down to 90hz everything...

bavss by Honored Guest
  • 3 replies
  • 0 kudos

Resolved! Boundaries wigging out

So today I powered up my quest 2 and got a symbol which I assume to be an update taking place. I've never seen it so I'm guessing here. It shows a box symbol with an arrow pointing inside the box and a status bar underneath it. When the update is fin...

Support is incapable to resolve an address issue(it seems)

I scratched my Quest 3 and my prescription glasses by following META's directions in their printed instruction that stated you can use the unit with glasses. DO NOT USE QUEST with GLASSES YOU WILL SCRATCH THE LENS. Contacted support on Jan 5, 2024, a...

Can't connect meta headset

You tried to connect this headset with (redacted), which isn't associated with your original account and purchases. To continue with your apps and purchases Log out of this account, select Continue with Facebook and log in with (Redacted), the Facebo...

adityaooo by Honored Guest
  • 4 replies
  • 0 kudos

Mic not working, its really annoying.

I have tried everything. Muting and unmuting, allowing games to use mic, restarting oculus, it doesnt work on videos. I havent tried factory resetting. The issue has been over 2 months but i just didnt do anything then. Can somebody just please help.

missserr by Honored Guest
  • 6 replies
  • 0 kudos

Resolved! Light not turning green when 100% charged

I’ve noticed the last couple of days when charging the Quest 2 that the light remains on orange even though, when you check the charge, it says it’s at 100%. Will this damage the unit if it continues trying to charge when it’s already fully charged?

settoyak by Explorer
  • 24 replies
  • 0 kudos

Resolved! Quest 2 not charging pass 55%

That is unless I go into USB update mode and leave it there. So this seems to be a software issue, which means I might have to factory reset. However, I would like to find an alternative solution to this problem. Does anyone know of a way to fix this...

Yannius by Explorer
  • 192 replies
  • 22 kudos
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