Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 89 replies
  • 19 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Quest Pro Can't See Midnight Mac Air

The quest pro is unable to detect the midnight version of the Macbook. Even in a well lit environment, the Quest Pro does not detect enough contrast in the keyboard in order to track it. This is a huge issue, I am now stuck using passthrough to see t...

Poker Vr

I attempted to purchase 5 dollars worth of chips and i had accidentally pushed the $50 worth. i immediately turned off the Meta. I can not afford the 45 extra that was purchased by mistake. How can i get a refund on the chips? @DOsito is the account.

DOsito by Level 2
  • 1 replies
  • 0 kudos

Suddenly unplayable on PC

So for quite a while I was playing Steam games and even flying my flight simulator just fine. The simulator wasn't "fantastic" but was certainly acceptable. I used to plug into PC. So I come back from vacation and was looking to play some VR, and my ...

No access to Facebook account

Hello, my Facebook account have been hacked by this email adress: nnsnsnsnnzsnnsnns@outlook.comI can`t find any facebook suppot to help.

r4zv by Level 2
  • 1 replies
  • 0 kudos

Resolved! Oculus Quest 2 suddenly not connecting

I’ve been playing on my Oculus Quest 2 for about a month with no issues. I’m completely signed up and have even paid for and downloaded a few games. Suddenly today when I turned it on, it wants me to sign in with my Facebook information. I thought th...

Oculus Rift S RMA process.

Hello, can anybody tell me if they had a problem with Oculus RMA process like me. The headphone jack on my headset broke, and I contacted the support just to know how expensive would it be to fix it. They asked me about the invoice, and after sending...

byczke by Level 2
  • 12 replies
  • 0 kudos

Optimal wifi speed

Hey Meta, what wifi speed is optimal for playing online multiplayer (FitXR)? I have seen ranges from 200-500mbps but a more precise range would be helpful. Thanks!

Problem with debit card

Anyone also having trouble adding a visa debit card to a payment method? How to fix this error?

ZuzaxD by Level 2
  • 3 replies
  • 0 kudos

only reinstall video driver resolve black screen in vr games

sometimes, while playing with the oculus, the black screen appears for a few instants, as if the pc went "over", in fact I hear the noise of the fans increase .. then if I reinstall the nvidia drivers and restart the pc, the problem goes away for a w...

that normal controller drifting issues

The right controller has the drifting problem and I don't know what to do. It's so bad that when I try to crouch by pulling down the thumbstick it just reacts like I'm pulling it up all the time and it just looks weird crouching like that and when I ...

Meta Quest 2 Microphone static

I recently purchased a new Meta Quest 2, and my microphone does nothing but produce very loud static when I speak in a public lobby. I have checked my PC settings, and they have the correct input/output settings to use the Quest as the default device...

Stick drift

My Quest 1 controllers are having stick drift and I love playing vr so if there is any chance you can get me a new controller or try and help some how it will be very appreciated and my email is

Mic Issue

I just picked me up a new oculus quest 2 lastnight, and when I went to join my buddys game I could hear him the whole time but he couldnt ever hear me. I turned the mic off and on in the settings in the game and on the oculus. I also powered down the...

Headset disconnecting and reconnecting to WiFi

My headset for the past couple days has been disconnecting from the WiFi the first 10 minutes of being in a game then reconnects. It goes back and forth like this. I’ve tried resetting the headset as well as the WiFi.

Ivypsn by Level 2
  • 2 replies
  • 0 kudos

Waltz of the Wizard: Oct 2022 update

In the courtyard, I need the notes to perform the voice activated commands to open the 3rd door but I have used them all and the doors not open. How do I get more notes or get them to respawn?

Horizonal line across bottom of screen

I was in the middle of playing a game and the screen flicked for a second, now there is a redish line across the bottom of the screen. I tried cycle powering the headset, but it still there. Also tried a website for stuck pixels, thinking maybe cycli...


my game wont get cloud saved

a game I have called into the radius wont cloud save anymore the last time it cloud saved was on October 16th and no matter what I try it wont save on the cloud is there anyway I can get it to save on the cloud without having to lose all my progress ...

Meta App

Okay what did I do wrong I was setting up my quest and trying to get it to connect to my oculus app but after it pair it sends to a screen telling me to unlock the headset but when I put in the correct code it turns red and says something went wrong ...

need help accessing my FB profile

My FB account was hacked and then blocked. I have tried every FB support link and even submitted my OFFICIAL ID to try to gain access and I did change the password with my email, but EVERY time I get the SMS code page no SMS 6 digit code is ever rece...

DrewH01 by Level 2
  • 0 replies
  • 0 kudos

Troubles loging into oculus through facebook

When opening the oculus app for my Samsung gear VR, when loging in with my facebook, I get multiple errors. Such as updating my head set which has already been done several times the last few days, and a facebook error saying facebook session expired...

Error Code 4136 | Amazon VR app login issue

i installed Amazon VR app in my occulus 2 headset and upon login getting below error. I am based out of USA and device was also bought in USA. You have logged in using an a/c from a region that is not currently supported by Prime VR. You may be able ...

Quest 2 - Gone dark / no picture at all

Hi there, I suspect this will be more HW than SW issue, but any help will be appreciated.It happened out of nowhere, just started Beat Saber, chose a song, hit the play button, and that's it... darkness. Immediately knew something is seriously wrong ...

Quest 2 - Cannot pair

Hi all. I had a Quest 2 for almost a year. The controller began to drift during play so I took it back to store. They replaced the whole headset including the controllers. I've spent the past 2 days trying to get this Quest 2 headset to pair with pho...