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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 38717 Views
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Impossible de me connecter

BonjourSuite à la mise a jour je doit connecter mon oculus quest 2 non sur un compte oculus mais sur un compte MétaJ'ai donc fait les démarches pour transférer mon compte oculus en Meta, problème c'est que j'ai un compte Facebook sur la même adresse ...

Anonymous by Not applicable
  • 86 Views
  • 1 replies
  • 0 kudos

Stream directly to Facebook or Instagram

Hey! I used to have the option to share my screen (stream) into my Facebook personal account. I can no longer see this option.How can I unlock it?Is there a trick or is this option no longer available?

larviz by Level 2
  • 164 Views
  • 1 replies
  • 0 kudos

Unable to cast to ChromeCast, tried everything.

I can't cast to my TV anymore, on the screen of the Meta Quest it shows "casting/ live streaming error. There was an error and your streaming has stopped" I haven't casted to the TV in a long time so I'm not sure when it stopped working. I've factory...

Oculus Quest 2 Elite Strap Broke

One moment I’m taking my Oculus off my head and the next moment I hear a cracking sound. I look at my Oculus to see that the Elite strap has snapped in half. Can I get a refund for this?

Replacement

My headset charging port was broken. So I sent mine in to get replaced. I was told to send everything that came with my oculus. So I sent the controllers, the headset itself and the charger. All I received back was the headset and the charger cord it...

Changing team colors on PvP template

Hi, I'm a creator and looking at all of the videos that are available, I am unable to find any help or direction on changing the team colors in the PVP script. Currently it's set to orange or blue when entering into the ready zones. Some guidance or ...

3-Slide presentation of my game

Hello!While reading this article at the very end, I came across a paragraph that says about a 3-slide presentation of the game for the oculus.I can't find intake form in the support section.Please tell me, have you experienced something similar? Do I...

My controller randomly stoped working

I was about to play and when I was getting on my controller did not work and I thought it was the batteries and I put new ones in and it still did not work and I tried everything and it still does not work and I did nothing to it and now I can’t play...

Can’t reset pin

I am trying to purchase an app and it wants me to enter my pin. My pin was never set up so I tried to set a new pin. It wouldn’t work. I’m trying to reset my pin by tapping forgot pin but every time I try it says something went wrong The link to this...

Anonymous by Not applicable
  • 155 Views
  • 1 replies
  • 0 kudos

Resolved! No referal credit

Hi, I ordered a quest 2 on Amazon last night and this morning my friend sent me a referral code to get £23 to spend in store and I made my account and accepted it I wanted to know if I will get it or not as last time I had a quest I did the same thin...

access to organization lost

I just logged in with my oculus account to developer forum. it forced me to use meta and merged my login there.now I am no longer able to access the organization. I am the admin for my organization and we have ton of apps in the store. Please suggest...

Air-Link extremely bugged distortion

Hi, I don't even know how to describe this error, but it happens sometimes, even when yesterday air-link worked fantastically.Yesterday because of a similar error I had to reinstall Oculus PC App completely, even deleting all in AppData.It was a matt...

Feelz_ by Level 2
  • 200 Views
  • 4 replies
  • 0 kudos

Beat Saber email

Hello everyone! I bought the Oculus Quest 2 and have not been able to activate the Beat Saber because the activation email has yet to arrive in the 14 days I had to activate it. What do I do? Can you generate a new code? Thanks!

Rift S Black Screen

I hadn't used my Reft S for a while, but when I decided to hop into VR for old times' sake, the screen went black after about 20 minutes or so. The window still works, and tracking still works, but the screen is just black. The message I get is "plug...

Terrible lag with VR Air Bridge

Received my VR Air Bridge the other day and installed it but it's lagging to the point it's unusable. It's working no better than crappy Air Link on my gigabit network. As a matter of fact, the lag with Air Bridge as bad as with Air Link. I have an O...

Resolved! Unable to share to FB directly from quest 2

I can successfully share media to the oculus app then to Facebook but not directly from inside the Quest 2. It’s says it’s uploading but never appears. I was looking to upload a larger file that cannot be sync with the app, so looking to post in my F...

Maybe a problem

I wonder why in the Oculus App from Pc i cant' see my games in the library while from Mobile phone i can

Obli0hs by Level 2
  • 43 Views
  • 1 replies
  • 0 kudos

Problems downloading app on quest 2

We have purchased cooking simulator to the quest 2 and it is stuck whilst installing. It keeps getting to the end and then restarting the installation process. Help!

Account disabled

Hello, I have a problem with Meta. I have been using the Facebook platform for over 10 years. no worries, I'm even very happy with the services. Except here, I bought an oculus Quest 2 headset but my account associated with this headset has been bloc...

Kad7447 by Level 2
  • 79 Views
  • 1 replies
  • 0 kudos

Terrible Customer Service

Returned faulty left controller over 4 weeks ago. No response from Meta. Have contacted numerous times but only contact via online chat. Keep getting told the controller is with their specialist team who can’t be contacted. No complaints contact give...

Waiting on replacement - 3months

After being an owner of the Rift I decided to move to a Quest 2. Unfortunately after a couple of months it broke - it wouldn't reboot. After contacting support and trying different things, I was ask to return it. Did so, using the courier and details...

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