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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 83698 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Can't get DK2 to Work

Hello everyone,I try to get my DK2 to work, in the store application ist doing ist Job, anyhow the Setup is not working. Inside the store application its saying that my pc is not fulfilling the requirements and that DK2 is not supported. I just want ...

RedAgent by Honored Guest
  • 461 Views
  • 2 replies
  • 0 kudos

Oculus Dreamdeck installed twice - can't remove?

I installed Oculus Dreamdeck from the Store as I was curious to see if offered more experiences - it's the same app! Ok fine but why has Oculus let me install something I already have? And more importantly how can I remove it from my system as it's t...

Actual resolution

I am am looking to buy The CV1. What is the resolution you see with the Rift against a Tv or Monitor. I want to run my TVs on the resolution to see what is is like in comparison before I buy.mMany thanks.Kenny.

kenny134 by Honored Guest
  • 973 Views
  • 8 replies
  • 0 kudos

Audio sync problems in Gear VR

HiHave come across an issue with playing 360 video files we have made in Gear VR.We have shot some interviews using Go Pro rigs. While Editing in Premiere and watching exports in Quicktime all audio is in sync. We then upload to Oculus Video and watc...

iamconan by Honored Guest
  • 490 Views
  • 0 replies
  • 0 kudos

Where's The Unity Pro Key Gone ?

On my Rift Order History there was a Free Key for Unity Pro Valid till December 31st and since The Page updated with a little reformatting the Code is no longer there, is this a bug or is the code invalid now ? If it is, what a shame I was about to s...

Adam2112 by Honored Guest
  • 949 Views
  • 9 replies
  • 0 kudos

Backward-facing positional tracking not working after 1.10

Hey guys,So it seems like after update 1.10, me and some other users' positional tracking is no longer working when facing away from the sensor. Using webcams/phone cameras confirms that the LEDs on the back of the headset are still lit up. There's a...

Palidore by Explorer
  • 1970 Views
  • 10 replies
  • 0 kudos

Xbox controller issue

So after 1.10 my Xbox controller is acting up. so it works just fine for games like eve Valkyrie, or defense grid, but when I tried many other games only like half the buttons work. In altspace the joysticks don't work. And in a handful of games just...

No display in Oculus / Setup Tool vanishes

So I cannot for the life of me get this installed properly. I've had multiple issues. During setup, I get the sensor, headset USB, and headset HDMI to say they're all good, but whenever I have the HDMI plugged in, the setup itself disappears into non...

ShagsterP by Not applicable
  • 2614 Views
  • 15 replies
  • 0 kudos

Oculust Setup Installlation Issues

HiInstalling my brand new oculus today. I get a error half way through the installation steps. "Your oculus software needs to be updated"I have to reinstall the app all over again-the full 1.5 GBAny ideas?

Unable to reinstall after updaTE

Hello all ,I recently reformatted MY PC (wIN 10-had no issues with occulus before this ) and went and downloaded the occulus software.During setup (it did ask for an update ) I got as far as clicking next to setting up the remote and then the program...

Galacto by Honored Guest
  • 1449 Views
  • 12 replies
  • 0 kudos

oculus screen disappears

Hello to allI purchased an oculus from 2 days but I can not make it work.It is active and recognizes all perifericahe.When I wear it for calibration from the oculus screen PC monitor disappears.It does not effecting such calibration and therefore kee...

Software at Installation wont start

Hey guys,i bought today an oculus. If i try to start to install the software it close everytime instand.. could u help me and tell me whats the problem is?

eRoNii by Honored Guest
  • 344 Views
  • 2 replies
  • 0 kudos

Thank You Devs!!!!!!!!

To recalibrate your sensor:Start from Oculus App, select the gear icon on the upper right.Select Settings.Select Devices on the left.Select Configure Rift on the dropdown menu.Select Reset Default view in View.Calibrate your view in a position that i...

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gmaksi by Honored Guest
  • 1281 Views
  • 11 replies
  • 0 kudos

Update Borking New Installs

I just received my Rift today and the installation has been extremely painful.I am able to progress to some random point in the setup before an overlay screen comes up saying I have to update the software. This prevents me from progressing any furthe...

Bristuhan by Honored Guest
  • 1472 Views
  • 14 replies
  • 0 kudos

My lenses are black

HelloI not ais no signal on my lensesHas the installationUSB rift valley OKUSB sensor OKHDMI OKwhenI want to adjust my lenses (green lines) My lenses remain black what happen?

Paypal keeps asking for a creditcard

Hi,I wanna buy a game from the Oculus store with Paypal. But it keeps asking for a creditcard. I don't own one. I use Paypal for years without problems. How can I pay for the game with Paypal?Kind regards,DianaUPDATEUpdateI've received an email with ...

DragonOwl by Honored Guest
  • 1126 Views
  • 3 replies
  • 0 kudos

Resolved! File location for 360 Photos for Oculus Rift?

We are attempting to view 360 panoramas using Oculus Rift that were created in Lumion3D. We loaded the 360 Photos app in Oculus, but when pressing 'start' there are no folders or libraries shown. Where do the files need to be located for 360 Photos t...

jayswift by Explorer
  • 1834 Views
  • 8 replies
  • 0 kudos

What is the Returns Policy on CV1?

Can someone please answer this question instead of suggesting I sell it on ebay if I don't like it. I just want to know if I'm not satisfied with CV1, if I can return it for a full refund? Thanks!

Fazz by Honored Visionary
  • 6512 Views
  • 20 replies
  • 0 kudos

Oculus update download

Hi. I have GearVR connected to an S6. On donning the headset I'm prompted to update Oculus, to which I agree. Download 92MB successful, but it does not install. Menu also says it is not installed. What the??

Fallopia by Honored Guest
  • 606 Views
  • 2 replies
  • 0 kudos

How to update the Oculus App (Win10)

With the release of the Oculus 1.10 runtime, I'm wondering how to trigger the update of the Oculus app. Mine still says "Oculus App Version 1.9.0...."Am I missing something, or is there no way to force the application to look for software updates?

Flusher1 by Honored Guest
  • 1183 Views
  • 8 replies
  • 0 kudos

Oculus Home

with the imminent arrival of 1.10 is there a way to stop home form updating to the new version just in case they remove DK2 support?? i have things set up well and everything running well and don't want home 1.10 to break it all. Any help appreciated

Warping rift AGAIN after windows update.

So I've been using my rift for the last few months with no issues. Two nights ago, I had a windows update and now my Rift is warping around again. I had this issue as well as sensor disconnects from September through to October, but luckily I haven't...

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