Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on meta.com/device says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 35885 Views
  • 90 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page (https://store.facebook.com/help/support/). Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...

OculusSupport_0-1665172558560.png

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Beat Saber missing email

Activated the headset today. Got a screen message indicating I would get an email with a code. No email has arrived. The email is not in spam. Can this be sorted out?

FB Account Hacked, no access to FB or Oculus devices

Nearly 3 months ago my FB account was hacked. They changed my email address and phone # and there was no way to fix it. Immediately upon receiving the email from FB that was supposed to "fix everything" it only got worse. Apparently my email was hack...

Quest 2 making grinding sound

Hello yesterday I was playing a vr game and I went to do something and when I came back and put the headset on it started to make a very loud grinding noise I haven’t found a fix but I do suspect it is the fan. It has gone quiet because I gave it a w...

Etecl by Level 2
  • 119 Views
  • 1 replies
  • 0 kudos

Resolved! Beat saber for free?

Hi, i have a question. Is it possible to redeem beat saber on a factory reset used quest 2?The quest was made on 2022/05 if tha helps.Its resolved

Unable to login to Oculus App due to grey screen

Hello, I have been trying to figure out how to get rid of the grey screen for my Oculus App on my PC. I have tried repairing it. I have tried uninstalling and reinstalling it. I have also tried replacing files in the support folder with an older vers...

No gift received

Two of my friends bought me zero caliber and nldidnt get any notifications that I got either of them

Resolved! Username change

Hello I would like my username changed to sokudo- I don’t know if you would be able to help me with that

Gift code

I haven’t received the email with the 25 digit code after purchasing a gift code for a game!!

Gifting

Yo I need help I sent a gift to my friend and it won’t show up 

Controler problem with sos blinking

Hi, I have a question. I have buyed a Oculus Quest 2 today, when Inhave turned it on, right controller has paired and left one is blinking sos code. Now when I firt time turn on oculus, I cant continue….. + I also cant pair my oculus to oculus app… i...

Oculus Support Stole my controller 6 months ago

Summary: My house burned up in a fire. My kids lost all their toys. I bought them a oculus headset. I own 3 Quest 2 headsets now and have bought hundred of dollars in games. One of my controllers started having horrible drift, well early into its lif...

Only one quest 2 controller works at a time

Just bought the meta quest 2. right out of the box, only one controller is working at a time. each controller controller functions work. the buttons register as being pressed, the joysticks work, but only one hand can be used at a time when actually ...

Factory Reset

After factory reset the meta app says it cannot connect with headset. This is a brand new unit and when I paired it the first time it said it was connected with another meta app so I factory reset it and now it won’t connect

Quest 2 Parental controls don't persist

I have parental controls setup on my Oculus quest 2. My son has to repeatedly rerequest permission to play games (Pavlov's shack, Bonelabs ect) After a day or two the permission I approved disappears. I see no separate option for temporary or permane...

Ibanous by Level 2
  • 165 Views
  • 1 replies
  • 0 kudos

Cannot Access the Oculus Server

I been going round and round. Where do i upload my log file so someone can look at why my Oculus cannot access the server?I have tried every available method of fixing it, trust me...!

BenSmith1984_0-1666875955376.png

Horizon Workrooms - Mac M1 no Microphone

I have recently been using Workrooms and LOVE the app. The issue I am running into is I can't get my mic to pass through to the computer. When I go to the mac sound settings, if there is audio playing, I can see the vu meter go up and down. It remind...

oculus game goes from installing to not installed

On my Meta Quest 2 when ever I try to install blade and sorcery nomad, when the download completes it goes from Installing to Not installed and I'm really frustrated. i tired installing from the store, rebooting. I checked the storage and saw i had 4...

Double billing issue

I can't find anyone to email or talk to anywhere. The "Contact Us" link at the bottom of the support site doesn't even lead to a page with contact information, just the main support page. So i have to post this here... I bought a Meta Pro two nights ...

my controllers are not pairing

Hello guys, ive had my oculus quest 2 for around 2 years now. yesterday my right controller stopped pairing? i decided to unpair both controllers but now my LEFT controller is blinking 3 white flashes. My RIGHT controller is having 3 fast flashes, 3 ...

Deactivated Facebook

My Facebook account that was connected to my oculus with all my games I do not have that Facebook anymore. How would I gain access to my already purchased games if I do not have that Facebook anymore it has been permanently deactivated and every time...

87mike by Level 2
  • 273 Views
  • 2 replies
  • 0 kudos
Labels
Top Kudoed Authors