Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 17036 Views
  • 76 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Resolved! Missing option to Live Stream on Facebook

Hi, Hope you are all well and safe. I have both a Quest 2 and Quest 3. Both have the latest OS/Firmware version available installed (says there is no updates when I check in settings). My Question is: How do I go live on Facebook? When I go in to the...

FPC76 by Protege
  • 6628 Views
  • 27 replies
  • 2 kudos

Resolved! Rift-S Stuck with 3 dots loading screen

HiI'm working on a college project at in VR Computer Science at London University. I'm making a VR app and have been using a RIFT-S with the Unity XR rig. Everything went fine until I took a break and returned to it this weekend and I could not start...

Resolved! Samsung Gear 360 Camera

Good evening. I'm thinking about buying a Meta Quest 3. However, I have a specific question. Years ago I used the Samsung VR Gear in conjunction with the Samsung Gear 360 camera and the Galaxy S7/S9+. Unfortunately, Samsung stopped working with Oculu...

Resolved! Unban in Gorilla Tag

i got banned from gorilla tag and it said i was in a moded lobby so can you please unban me

What pc to get

Hello I want to buy a gaming pc best suited for quest 3 can someone help I’m clueless

Resolved! Quest touch pro trigger mistakenly detecting touch

It detect to "touching" the trigger when my index finger just close to the trigger and not touch it. When I push the trigger then leave, it don't leave immediately in unless I fully open my hand to keep my index finger really far away from trigger, i...

Resolved! Quest 2 has no tracking and stuck at controller pairing.

Didn't use Quest 2 for a long time, charged the battery and after the update to the latest firmware Quest 2 tracking disappeared with message Tracking Lost. I did a factory reset and now it asks to connect controllers and go through pairing and initi...

Oculus quest 2 keeps turning on and wont charge

I have had my Quest 2 for about 2 or three years. I stopped playing it in November of 2023 for a while and I decided to get on it again, so I put it on charge and it kept turning on and off continuously. i moved anything that might be in the way of t...

Horrid_Vr by Honored Guest
  • 213 Views
  • 2 replies
  • 0 kudos

Refusal to refund

I accidentally purchased a game add-on for the wrong account. I contacted Meta immediately to rectify the issue and they refuse to refund the purchase. The content was never accessed, the game cannot even be played on my account. Customer Service ref...

Blaise77 by Honored Guest
  • 178 Views
  • 2 replies
  • 0 kudos

Something went wrong.

My oculus 2 keeps saying something went wrong and it trys to generat a code but for some reason it can't and it says an error occurred please try again. I don't know how to fix it.

boggs2692 by Honored Guest
  • 256 Views
  • 2 replies
  • 0 kudos

Resolved! Games wont download on device

hi im having an issue when trying to download asgards wrath 2, im on q3, every time i try to download the game, the download stops and the asgards wrath icon goes back to install, i normally get between 100-600mb when it does this, the highest downlo...

Imperators by Expert Protege
  • 35401 Views
  • 392 replies
  • 17 kudos

Resolved! Can I get all of my apps refunded if my account gets suspended

So I was playing Roblox VR, and I went into the wrong Roblox account and meta found out right after it said I could not use this account and sent me a notification saying “On march 24 your account will be suspended if you don’t verify! And it said I ...

Resolved! air link doesnt load on quest 2

its my first time trying to use air link, followed all the instructions, comfirmed the specs, then i tiried to run it. but it simply doesnt load, it jusk keeps on with those 3 circles

Refund credit for a game

So there are these 2 games i bought a while ago and i tried to refund them a day after i got it but when i tried it, it didn’t let me refund it so now k have these two games that i wanted to refund but the oculus app wouldn’t let me do so. The games ...

micah0_1 by Honored Guest
  • 140 Views
  • 1 replies
  • 0 kudos

Remove "FRIEND10" Code

Hello! I accepted a referral code for a 25% of discount on a game but unfortunately the user had reached the limit of referral shared and I only got the 10%. Can I get it removed without waiting a week? Thanks in advance

How to move keyboard closer to you so you can type

New to the VR world and trying to learn all the features. One issue I'm having (using Meta Quest 3) is "zooming" in and out of the keyboard. For example, when I go to the web explorer app and go to enter text, the keyboard pops up but I can get it cl...

Meta quest 2- issues with headset

Bought meta quest 2 recently, came with many surprises. I have had it for a week and can't use it anymore because I can't download content from meta store. Meta staff doesn't seem to care, have contacted them many times. Worst investment ever!

Resolved! hello

im from north macedonia i have a question dose the meta quest have an option for an eu plug (adapter)

Meta Quest is not working

I used this product few weeks a go and now is not working for me since yesterday and is taking all my day just to fix it meanwhile I have other assignment to complete. Hmm this is ridiculous

Resolved! Meta Quest 2 Nvidia 4070 Laptop driver issue

Hi, I bought an Asus Rog Zephyrus G14 (2024) with Ryzen AI 8945HS (iGPU 780m) and 4070 (8gb VRam) 90w and 32gb, very few days ago.The pc is completely up to date being brand new but the Oculus application, both wired and wifi, tells me that I have pr...

problemi driver nvidia metaquest.png Screenshot 2024-02-26 004134.png

My headset not charging correctly

I think I damaged my battery because Everytime I charge my headset it doesn’t work and when it’s plugged up n it shows it’s charging it’s not it goes to 9 percent to 8 in a minute it’s annoying i can’t even play on it I play with it on the charger an...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Solution Authors
Labels