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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

New Oculus Quest 2 Cannot Setup

I just bought an Oculus Quest 2, and the only thing I’ve been able to do is connect it to the internet. Now, it’s having me pair it to my oculus app with a 5 digit code, but my phone won’t pair because it says the oculus needs a software update…but I...

Quest Pro lower grey screen

Hey ive just got my brand new Quest Pro and when i use my link cable (offical meta/oculus) it seems when i load into the vertual world the lower display is grey and i can see black pixels. It gets even worse when i load up PCVR games the grey turns t...

JFulls by Level 2
  • 0 replies
  • 0 kudos

Cannot upload a profile/avatar picture

I tried this on the website AND on the mobile meta quest app, in both cases it says there has been a unknown error and i cannot upload the image. I tried a different format and a different image all together and it will not work. I noticed that since...

Quest Pro Classrooms Anyone?

Hello everyone. First time posting to these forums. I am not new to VR, and have previously built a 26 station VR lab for classroom use. That version 1.0 VR classroom used Valve Index headsets. Well, we’re moving into a new building and I’m building ...

Controller replacement

To whom this may concern, On the 18 of October I send my left controller (ticket 5935453) for replacement and wwas told by email that it will take 3 to 4 days for replacemtn to arrive. Now 20 days has gone by and still no controller. Everytime I am h...

Returns - getting a replacement Elite Strap

I had an Elite Strap which developed the now-familiar fault, i.e. it spontaneously snapped. I sent it to Meta Returns who told me that it would take 3-5 business days to send a replacement.... That was 3 weeks ago. Each time I email to ask what's hap...

bypass proximity sensor check

This setting doesn't seem to work. I connected my headset, set this to 'on' and restarted the headset. After restart I plugged it in and the setting seems saved. However as soon as I take off the headset, it just immediately goes to sleep instead of ...

crossmr by Level 4
  • 4 replies
  • 0 kudos

Controller glitch

Randomly while playing a game on my quest 2, the right controller randomly started inputting the home/oculus button even though i wasnt pressing it, then when i exited the game, it was still happening but this time worse because now it was happening ...

Re-enable Ethernet to USB

I am hoping that the developers will see this message and consider re-enabling ethernet-to-usb. I am a competitive VR gamer and I have a disadvantage in terms of ping jitter when playing against pcvr players. The usb-to-ethernet driver was removed in...

EnvyEm by Level 4
  • 8 replies
  • 14 kudos

Resolved! Referral bar stuck halfway

Hi ,i have a problem regarding referral coupons. It turns out that several people have used my referral link but only a few have let me redeem the coupon. The rest is with the process bar halfway, does anyone know why? I await an answer, thank you.

Oculus Gallery functionality needed!

I use my Oculus Quest for 3D VR architectural rendering presentations. This is the third Oculus headset I've purchased. The first Oculus Rift was great, but it was a pain to setup at a client's house and the wires were cumbersome. The Oculus Go was t...


Bonjour, J’ai parrainé 2 de mes amis à l’achat de Quest2 et je n’ai rien reçu pour ces parrainage.

Peridry by Level 2
  • 1 replies
  • 0 kudos

Game malfunction

Hello. I bought the game Luckys Tale, but it does not launch opens up and then, when you want to play, it goes all black and only can hear the music, but not see any thing. anybody knows what can I do? thank you

Cant add friends

HI AllI am having issues when adding people on oculus software. so I look up people i have found, and when I go to add them as friends on oculus software, i get nothing and it wont let me send them a friend request. I've tried it on the vr headset it...

How to get a replacement oculus quest 2 left controller

Hello, My left controller is experiencing lots of drift. I have reviewed all the posts here and tired everything, removing batteries, re-calibrating the device, factory reset. Nothing has made any difference in the amount of drift in the controller. ...

No Hand tracking or Avitar Tracking

I have tried all of the suggestions regarding using hand tracking (room light, cameras clean, etc.) on my new Quest Pro. I use Workroom and am told that my avatar isn't moving either (no eye tracking, etc.). I recalibrated eye movement which seemed t...

twendel by Level 2
  • 2 replies
  • 0 kudos

Cant log in Meta account

As I tried to log in on my pc to play a game that is not on the oculus quest 2 I put in my email and password but it said I didn't get them correct if you could help me by telling my password that would be great. I also can't log in from Facebook as ...

Update on Headset will not complete

I have tried to update the headset and now I can't even get the headset working. Where do i go from here? This expensive purchase is useless right now.

Papa10s by Level 2
  • 2 replies
  • 0 kudos

Whats wrong with my right controller trigger?

This morning I noticed an issue where I cant seem to properly use trigger to click in beat saber, it works fine outside of beat saber. Picture above is me clicking trigger with both hands. The left hand index finger seems to be touching with the thum...


It will not Let me purchase an app

Hello I’ve been trying to buy BONELAB for awhile now but it keeps saying “We’re having trouble completing your request try again” and I’m trying again but it won’t work! Someone please help