Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Non PCIE USB 3.0 alternative

Hello,On my current system my 2nd PCIE slot is taken by Wifi Card.I was wondering if there is any alternative to the recommended PCIE usb card suggested by Oculus.

heefx by Honored Guest
  • 268 Views
  • 0 replies
  • 0 kudos

Rift - Display Flickering

After playing for about 30 mins, the display on the HMD starts going black, and occasionally I shows what looks like static. The mirrored game play looks normal throughout everything. Never used to do this, but for the last month or so it happens eve...

Needing a new cable

Having looked at the ridiculous pricing of a replacement cable, £50! i was wondering how readily Oculus give them out when your own becomes faulty without any abuse. Is it fairly easy or do they make you work for it?Many thanks.

G0rds by Honored Guest
  • 233 Views
  • 0 replies
  • 0 kudos

cancelled order?

i ordered a headset yesterday when the sale went live, was pretty excited.this morning i get two emails from support telling me my order's been cancelled, and i have to contact them if i want to know why. they charged my card so i know it's not payme...

Roomscale 2 diagonal sensors blocked at 2 meters

Hello,I would like to do a diagonal roomcale with 2 sensors, but the configuration tool limits me to 2 meters of distance between the sensors. Yet I saw a video where a developer from Fantastic Contraption managed to do it on a 3 meter distance betwe...

Oculus and Vireio help pleae

Hi everyone I'm trying to get any game to work with Vireio and unable to. Read through all the manuals and combed the forms but I can't find any help. When I launch as admin, perception.exe V4.0.0 I get 3 drop downs, choose oculus rift direct mode - ...

rss334 by Honored Guest
  • 589 Views
  • 3 replies
  • 0 kudos

PC rebooting when I open oculus app with Rift connected

So I just bought the Oculus Rift and connected it to my PC but everytime I start the Oculus App my whole PC reboots and this only happens once therift is connected to the 3.0 USB port if I remove it I'm able to start it upwith out a problem but that ...

Goldbryan by Not applicable
  • 1211 Views
  • 7 replies
  • 0 kudos

Unable to Pay at Oculus Rift Store

I already have a CC details saved as my method of payment but when i try to buy something (in this case 1x Rift Sensor) its asks me for my CC details still? even after entering me details again it wont let me proceed to the check out. i;ve tried this...

Cant get Past EULA for EVE:VAlkyrie

When I load up Eve:Valkyrie it brings me to a room to accept/decline Eula asks me to pres "A BUTTN" to accept, however it does not recongnize the A button - I cant get past this screen. Give me a fix or refund plase. tried it with both my touch and x...

Anonymous by Not applicable
  • 613 Views
  • 2 replies
  • 0 kudos

video playback issue

When I play a video in 360 it plays it in horizontal split screen mode, did not used to have this issue before can anyone help?

osman125 by Honored Guest
  • 224 Views
  • 0 replies
  • 0 kudos

Is my sensor dead !!

It does not show up on device manager, does not show up on oculus home, only time i just hear windows device connected sound from it is when i plug it with the usb 2.0 extension, but it does not show itself again anywhere !! The other 2 is just worki...

Anonymous by Not applicable
  • 595 Views
  • 2 replies
  • 0 kudos

Nothing's worst than an Oculus gone bad...

Nothing's worst than an Oculus gone bad when you have friends that you only see a few times a year over to check it out. After months of all the hype of getting together for a weekend of food, drinks, retro gaming and using the Oculus with the Virtui...

Kevinaki by Heroic Explorer
  • 4262 Views
  • 31 replies
  • 0 kudos

Shipping Days

Hey, I was wondering if the Shipping Warehouse shipped and prepped oculuses for shipping on the weekends (including Friday). Thanks.

BigLDP by Explorer
  • 536 Views
  • 1 replies
  • 0 kudos

Oculus setup.exe failure

Please help. Just got Rift today. File downloads. As soon as click on it there's a slight pause then it fails with a sign saying. "oculus setup has stopped working" I've tried all the work throughs I can find on here. Windows all up to date, nvidia u...

Anonymous by Not applicable
  • 628 Views
  • 2 replies
  • 0 kudos

Lucky's tale keeps crashing to green screen

Hi,Enjoying my rift, all works well except for lucky's tale.I can play for a couple of minutes but then the screen in the headset goes to black, the screen on my pc has gone to green at that point and the pc is unresponsive, forcing a hard reset. EDI...

Anonymous by Not applicable
  • 345 Views
  • 0 replies
  • 0 kudos

BLAZERUSH BUG - FATAL ERROR

Downloaded and paid for the app. When I Start I get a "Fatal Error" Pop up that says: Can't initialize rendered. Current D3D video device is not supported by game. My specs are solid. GTX 970, 16GB RAM, I7 processor - I have no other problems with an...

livefully by Honored Guest
  • 677 Views
  • 4 replies
  • 0 kudos

Would this sensor setup work?

Thinking of getting the Rift with he current deal, to use in my living room. I don' think I could get a 3rd sensor to be exactly where Oculus recommends, so this is about as close as I think I could get it, without needing a USB cable over 30ft long....

Anonymous by Not applicable
  • 525 Views
  • 3 replies
  • 0 kudos

Helppppp

Hey there, so this sucks for me ATM, got the Summer deal set and it looks awesome, except for where I cant get it to work. running an Nvidia GTX1060 which has one DVI port(the computer has another DVI port but idk how to access it) I can get the rift...

Anonymous by Not applicable
  • 1143 Views
  • 11 replies
  • 0 kudos

Doubts with USB 3.0

Hello, a query, I have the oculus rift connected to the dedicated hdmi and usb port 3.1. The Oculus software sometimes tells me that the rift are connected to USB 2.0.I run the Oculus tool and I have everything OK, I do not have any problems at the t...

Anonymous by Not applicable
  • 499 Views
  • 3 replies
  • 0 kudos

Help with redeeming code

I set up the oculus app redeemed the code for either free game pack or free entertainment pack . The code worked fine. I then chose the entertainment pack and I now have a white screen that says Code Activated at the top and a spinning circle in the ...

Oculus Rift CV1 with Intel Iris 6100

Hallo,i want to run the Oculus Rift CV1 with a MacBook Pro and the intel iris 6100 Chipset.I have installed Windows 10 via Bootcamp. The oculus is attached to the MacBook HDMI Port.During Setup the system is unable to find Headset HDMI. I installed t...

t4rj4n by Honored Guest
  • 1353 Views
  • 4 replies
  • 0 kudos

Arizona Sunshine Don't work after latest update

@cybereality After Undead Valley Update Arizona Sunshine Does not Work For Me.After uploading, when I supposed to calibrate my hands, I'm stuck in this big black room / space with a big dark blue screen in front of me?

rVRcloset by Heroic Explorer
  • 1162 Views
  • 5 replies
  • 0 kudos

Unable to enter Payment options

I have tried and tried to enter a payment option. I have tried using the Oculus app and the web site. I have tried three different credit/debit cards and each time it says there is an error. I even tried using my paypal account but that does not work...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels