Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 97239 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus sensers

I just bought my third sensor and it works ok but when I look at the oculus Rift setup It shows that all three are connected but two have warning signs recommending USB ASMedia driver update. Does anyone have any information on this. All three sensor...

Discovery VR

When i try to play ANY video in Discovery VR i get the video playback error, ive tried searching on google, but it doesnt seem that ANYONE have had that problem before?Tried uninstalling and installing again, to no avail, is there any log files for t...

xFrEaKx by Honored Guest
  • 734 Views
  • 3 replies
  • 0 kudos

Startup Crash - Fatal error in gc - GetThreadContext failed

Hey there Support,i get that Error since 4 weeks now and i cant play anymore.sometimes it works after clicking the error away for like 15 times...now it crashes after it started working.Reinstalled everything twice now.Dont have Avast or any virussca...

Anonymous by Not applicable
  • 318 Views
  • 0 replies
  • 0 kudos

Resolved! Where do I put my sensors?

I have been noticing lately that in games im just too tall....and im only 5'10". I can't fit through doorways and touch the ground in games. I figured its my sensors so if it is can someone tell me the prefered height to put my sensors to give me the...

A Small, But Effective Trick (Should You Have Troubles)

Oculus really LOVES a cold-start of your PC, rather than just a reboot.When I reboot my box, many times I run into inconsistencies like HMD detected at 2.0 instead of 3.0 and similar.Cold-start fixes pretty much any issues.Cold start means: Physicall...

flexy123 by Superstar
  • 296 Views
  • 1 replies
  • 1 kudos

how to get thied party games recognised

ive just got my rift connected and when I tried getting into DCS world flight simulator supposedly designed to work with the rift the rift fails to recognise game and asks me to go to settings which brings me to face book where general settings is no...

Why is The Oculus store consuming so much data?

Over thanksgiving I bought a computer/oculus bundle the came with a USB wifi dongle. I noticed very quickly that the networking on my system would occasionally stop working and I'd have to hotplug the USB adapter to get it running again. I even retur...

towlie420 by Honored Guest
  • 626 Views
  • 4 replies
  • 0 kudos

Oculus software and Afterburner - crash

I identified an issue with the Oculus home software and Afterburner. When Afterburner is actived and I'm in the Oculus home area the Oculus software crashed after some seconds. As consequence I will get a total black screen and I have to reboot my PC...

UdoG by Explorer
  • 1306 Views
  • 7 replies
  • 0 kudos

Problem during Oculus Setup [Workaround found]

Hey guys.After Windows reinstall, I faced such a problem. I download Oculus_setup. After the 2nd step (Acceps Terms and conditions), i get "Can't connect" error with the message "Looks like we cant reach the Oculus server. Please check your connectio...

Anonymous by Not applicable
  • 2440 Views
  • 18 replies
  • 0 kudos

Sensor/camera - no tracking possible

I just bought (again) a Oculus Rift, but I have a problem with the included sensor/camera. I'm sitting around 3m away from the sensor, but a tracking is not possible (I got an error that I have to setup again the tracking and/or change the distance b...

UdoG by Explorer
  • 986 Views
  • 6 replies
  • 0 kudos

Foggy lens from inside .

Dear oculus Members , about some three weeks I have a problem with a steamy lens (right side, centrally visible in the middle ) from the inside, which unfortunately makes it impossible to clean.(/Factory seal has failed?)Oculus was purchased (new) a ...

Pirussss by Honored Guest
  • 737 Views
  • 1 replies
  • 1 kudos

Can't find my sensor. Tried everything

Oculus cannot find my sensor. It was working fine until yesterday. Tried everything. Restarted Oculus. Followed troubleshooting on Oculus Support. Re-installed Oculus app. Moved to every USB I have. Turned off power management in USB Hub settings. Wi...

Keiferwg by Honored Guest
  • 508 Views
  • 3 replies
  • 0 kudos

Black screen in CV1

I bought the CV1. In the installation after: Set your view in VR (Continue in your headset) I put it on and it is black. I hear the sound, but doesn't see anything.I tried to reinstall it a couple of time. The DK2 worked fine for me. Never had proble...

Echzer by Honored Guest
  • 3890 Views
  • 6 replies
  • 0 kudos

Touch Keymapping

Is there any way to keymap the touch? For example if I wanted to use the touch to act as mouse and individually keymap the joysticks and buttons to play a game like the original doom in dos. I tried doing this in bigscreen and the controls seems to s...

Vestara by Honored Guest
  • 298 Views
  • 0 replies
  • 0 kudos

CPU specification

Hi, I'm currently doing some research into using Oculus Rift on my PC. When I run the "Compatibility tool", it tells me that the processor doesn't meet the recommended specification.I Have the "Intel(R) Xeon(R) CPU E3-1271 v3" Why is this CPU not sup...

Jve89 by Honored Guest
  • 1677 Views
  • 6 replies
  • 1 kudos

Picture Quality

So I recently got my Oculus Rift and I can't seem to get the quality on the headset any better. I have higher than all the recommended specs as well. The Debug tool does nothing either. Is there anything i can do to fix this?

Just got 3rd sensor

Just got third sensor and plugged it in, It is not showing up at all on the communication test, only two show up and their Green OK's. But when you put the HMD on and the sensors scan it's showing 3 and all 3 scan ? Is this normal.

Zandil by Rising Star
  • 423 Views
  • 4 replies
  • 0 kudos

HDMI CRASHING

Hey all. I've tried my best to read up on everything posted here, but yeah, I too am having HDMI crashing issues. I have an EVGA 980 TI and up until recently, I have honestly *never* had a one problem with it. I do not know if it is part of upgrading...

Games showing as uninstalled, wont install

Had rift since December and really pleased , added touch and even better ! I haven't had any issues downloading and installing games, but since last Thursday my games will download (though very quickly) and sit in Not Installed folder, when I select ...

jezfvee by Honored Guest
  • 592 Views
  • 4 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels