Featured Posts
Forum Posts
Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Meta quest 3 display issue
So i just recently bought the meta quest 3 and i mean its great but when i air link it to my pc and try to play a game through my pc its very laggy and the audio is distorted. Also the screen shakes violently for no reason and starts to look like i t...
Support facebook
How can I contact Facebook support to recover an old account?
Oculus/Link PC app offline installer needed for personal and historical archival
Meta,You need to make the Oculus/Link PC app software available in a full "offline installer" form. Make it happen.Your most long-time customers spent a LOT of money for their various Oculus/Quest headsets and Oculus PC game libraries for use with th...
8 digit letter code
When I logged into my sons Meta account I had to reverify the account. Now we are getting a screen on his Meta quest 3S that says go to devices/moblie when prompted enter the 8 digit letter code. But when we login to our Meta account- we aren't promp...
Can't add a second account to my Quest 2
I set my Quest 2 up today and I'm unable to add a second account to the device. When I select the "Add Account" option from the Quest 2 it tells me to enter a code at meta.com/device. When I go to that link and login to the secondary meta account, th...
Offline Installer Needed - Meta wont listen 😒(Surprise!🤡)
I'm trying to enjoy my Quest 2 AGAIN after giving up for over a year of trying to install the software on my PC. The installer(Install cache folder) online here didn't work on Win11. I have UNLIMITED data to my phone but only 5GB to use as WiFi or US...
I can’t hear other players in Golf+
I recently bought Metaquest 3 to play the Golf+ game with my family. The first couple rounds of golf that I played in multiplayer, everything went perfectly. Now, they can always hear me, but I can’t hear them.Their microphones are not muted and they...
Pending request to private accounts
Is there any possible way to cancel a pending request from a private account? Or see who it is you sent the request from? I have one and I want to cancel it but I don't know the name nor can't find how to look. I've searched everywhere. Again, is the...
Login to google account on Quest 3 doesn't work
Hi everyone,I just got my new Quest 3 and I’m having trouble logging into my Google/YouTube account via the built-in browser. Every time I try to enter my Google login credentials, they are rejected, even though I’m 100% sure they’re correct.I also a...
Pair to factory reset oculus 2
A friend of mine recently gifted me his oculus quest 2. I factory reset it and i have been trying to pair it to my account. When i try to pair it it says "there's already an account paired to it". Im guessing that my friends account is still paired t...
My Quest 2 when it turns on the USER Switch Account Continue pop up when it turns on does not work
My Quest 2 when it turns on the USER Switch Account Continue pop up when it turns on does not work the popup follows the headset and there is a small circle in the middle with it my controllers vibrate and flash while that and it says Hand Tracking a...
cant add card to payment method
This is really starting to tick me off i have read through all of the chats and all of the responses but nothing works, i cant add my card i have tried everything you guys have said like trying a different device and try other internet connections bu...
Meta Quest Link "No internet connection"?
Whenever I load up the Meta Quest Link desktop app it shows nothing but no internet connection, I have tried to reinstall, repair, and reset my router. I haven't had any issues before with the app and have tried most of the things I've seen online. A...
Message saying i dont have internet connection
Can anyone please help, while trying to load chess club and only chess club, I get an error warning saying no Internet connection but when I go into my setting it clearly states strong Internet. This error i can clear off screen but sometimes will no...
Only juniors allowed on parent supervised account
Hi, my 13yr old daughter went to play rec room on her quest 3 headset and a message came up saying only juniors are allowed to be on a parent supervised account. We tried going through the steps but nothing is allowing her on her account on the heads...
It says I have a junior account when I don't
It isn't the game im playing because it allows me to play it on my phone but it says I have a junior account when I have no parent management thing set up
Resolved! Oculus 3 keeps overheating
Everytime i log onto my oculus, it just overheats. had it off for almost 3 hours, charged it while, and it still will over-heat. Been hearing something in my oculus when i look up or down, might be a broken fan but im just not sure yet.
Setup Glitch denies Access to Promo Game “Batman: Arkham Shadow” on brand new Meta Quest 3
Hello Meta Community,I wanted to bring attention to a frustrating issue affecting Meta Quest 3 users when a child account is the first to register on a new device.Here’s the Catch-22 situation:If a parent’s child registers first on a new Meta Quest 3...
Resolved! Quest 3 Blanking Out During Play
Only had my new Quest 3 for less than a week. Yesterday it started blanking out while I was using it. Happens on several games and Supernatural. Have rebooted it several times and reset it back to factory default. Still doing it this today. Hopefully...
Resolved! STOP ASKING TO SETUP CONTROLLERS
is there ANY WAY to get rid of this nag screen?The only games I play in VR are racing and flight sims, I do not use the controllers and I do not stand up or move around.yet every time I start any game... I get kicked out and have to click "skip contr...
Problems with adding payment option and customer service help.
Difficult Customer serviceIm on e-mail number 27 now on the ongoing customer support case. same issue case before was about 20 emails in but was closed before I could have it sorted.My issue is that the meta store wont take my debit card anymore. I h...
Meta Quest 2 not connecting to app
I've been trying to add a different account to my Quest 2, but after numerous failed attempts, I decided to factory reset the device. Unfortunately, now I’m stuck at the screen where it prompts me to connect to the app. Each time I try, my phone disp...
Compra videojuego
Me he comprado las metaquest3s con el help wanted y no me aparece en la biblioteca
Need help meta account on insta
Dear Meta Support,I am reaching out for urgent assistance with an issue regarding my Instagram account. My account was recently hacked, but I have since regained access by verifying my identity through trusted friends. However, the hacker has added a...
Quest pro controllers
I've recently bought a quest 3s and unpaired my pro controllers from my quest 2 to try and re-pair them to the 3s. When I look for them in pair new controllers, it won't show up for the 3s, but will let we pair with the quest 2.
Glitch with the 3S
To whom it may concern,If you are to hold the reset view button (hold meta button on right controller) while looking down your virtual environment and even some games like Gorilla Tag you will be sideways. Meta team, please try to fix this soon.Since...
Meta Quest Link GPU Assignment Bug? RTX 4060 Ignored / "Does not meet minimum spec".
I've also seen other posts around this and I'm offering a theory to the problem:I'm also experiencing an issue with Meta Quest Link/Oculus Client. My system is running Windows 11, i9, 16GB RAM, and an RTX 4060 laptop GPU with dual graphics (Intel Iri...
No option to install bonelab on quest 2
Hi, I recently purchased bonelab, but now I’ve done that there’s no option to download and install the game, it’s just sat in my purchases. I’ve tried logging into the app to install it from there but there’s no button option to install it, no idea w...
Can't enable Developer Mode
for the last week i have been actively trying to enable developer mode. I have made an organisation, i have added a payment method and added 2FA. But everytime i access the Meta Horizon app, go to my headset settings and Press on "Developer Mode", it...
Parental supervision
Hi. So from what I understand (for some reason) you can't have two parents managing one childs account. Why not?Googles family link does this, and it works brilliant. This however is one of the worst apps I've come across from serious company. Every ...
