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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Elite strap broken

Hi I’ve had my elite strap with battery pack for about a year I’d say and just about 2 days ago it has just stopped working, it won’t take a charge anymore. I have tried 2 cords and flipping them multiple times nothing is working and was wondering if...

Games like gorilla tag not letting me join codes or play

I tried playing gorilla tag with one of my friends and we tried to join a code and wasn't working, so we tried playing among us and it wasn't loading up or letting us play after that we tried capuchin wasn't letting me join a public or a private code...

22178k by Level 2
  • 2 replies
  • 0 kudos

Brand new Quest 2 graphics issue

Hi,I would like to preface this post by saying I am new to VR and fairly inexperienced with tech and computers in general.I purchased a new Quest 2 yesterday and upon set up, found everything to run smoothly, with clear and smooth visuals.I then left...

I feel scammed

So i recently bought this pack called "1 day pack" from the game gorilla tag. i bought it from the meta quest store and it has been payed but i dont have anything in the game and i havent seen anyone having this problem and i dont know what to do bec...

Ementus by Level 2
  • 6 replies
  • 0 kudos

Elven assassin is stuck on syncing

Can you help me please I bought the game Elven assassin and I started sinking it with the cloud and it is stuck on syncing and I can’t access the game what do I do

Resolved! New Oculus account setup error OVR88948175

We run a VR lab at the University with 19 Oculus Rift and 4 HTC Vive stations, open to all faculty, staff, and students. We require each user to sign into Windows with their own University account, and to create their own Oculus account. Beginning in...

twhall by Level 4
  • 53 replies
  • 12 kudos

I can't pair the pro controller to my Quest2.

The pro controller arrived two days ago When I tried pairing to quest2 Stuck at 0% controller update Tried all troubleshooting I've done a factory reset several times with the same results. If I replace it, will I be able to pair it properly? I reall...

Horizon profile issue

my friend cant create a horizon profile every time it says to put in a name and username he puts it in and presses next but it doesnt go through I tried to make another account but it also wouldnt work he can't use his headset that he just bought

Oculus Quest 2 64GB won't connect to oculus servers

My Oculus Quest 2 is connected to my wifi and shows 192mps connection. I can browse the internet through the Oculus browser. However, it won't connect to anything else. I have done a factory reset and done a power cycle. I have accessed it through th...

Meta Quest for oldies.

Hi- I am completely new to this technology but I must say what I have seen so far has blown my mind. It has encouraged me to learn more but at my age the learning curve has been rather steep. I have very basic and probably rudimentary questions as se...

Resolved! New meta account device code not working

I went to play an online game a few days ago, and it kicked me out telling me to go make a meta account. i do all the steps to make on, and then it tells me to go to to put in the code it prompted me with. I put in the code, and i...

Need a refund

I bought Pebble Beach for golf plus and never played it . I want a refund so I can buy it in the 4 course bundle. There seems to be no way to do it.

Bad replacement experience

10 days ago I sent my Q2 back for what seemed like an easy replacement. My original unit had began boot looping and I was a bit surprised when a replacement was offered instead of a software fix. However when the refurbished item arrived 2 days ago t...

i think i softlocked my quest 1

So I wanna use my quest after about 2-3 months and when I enter the passcode I wrote done it didn't work so I tried to factory reset by pressing the volume and power buttons but it just comes up with "No command" I did hardware updates from the oculu...

x_ylez by Level 2
  • 4 replies
  • 0 kudos

Horizon worlds

Hello I carnt get into horizon worlds its stuck on the blue screen 

MZ_S03 by Level 2
  • 2 replies
  • 0 kudos

Ironman download

Hi I have just purchased Ironman and it won’t download keeps on saying retry and not working. Please advise what to do. Thanks

Lost all my games

Hi, Since I reinstalled my Oculus rift and oculus change for meta, I lost all my games that I still have my invoices.Can you please help me to get back my games?

shellenv keeps stopping

Hey, My Oculus went into Shellenv Keeps Stopping and I don't know what to do and I don't know how to fix it and i need someone to help me fix the problem or from one of the Meta team I won't be gladly appreciated if someone did thank you.

New motherboard for quest 1 controller

Unfortunately, my left controller problem is much bigger than I expected ;/I want to change whole motherboard to be sure. Where can i look for it to be compatible, who should I ask or from what store that is legit can I buy it?I'd appreciate meta dev...

Gossik by Level 2
  • 1 replies
  • 0 kudos


Hello I accidentally purchased beat saber and I would like a refund please.

dokiody by Level 2
  • 5 replies
  • 0 kudos

Black mass cross

I just updated the latest update and there is a black mass cross looking thing on my screen that I can't get rid of. I tried turning off my quest but still there. How do I get rid of it? Really Anoyin.

Change Language in Among Us

Someone accidentally picked Japanese when starting Among Us for the first time and I can’t figure out how to change it to English. All the other apps are in English except Among Us. Please help!

How do I find "Add Desktop Panel"

I seem to be unable to find the "Add Desktop Panel" feature on my MetaQuest. Every tutorial video I watched is outdated and does not assist my in finding this feature. Is adding a desktop panel still an option for MetaQuest 2? I am just trying to get...

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