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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers

We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...

Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head

Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Meta Quest 3s beat saber

I purchased a bunch of song packs for the game on my account, and my son cannot use them on his profile even though game sharing / app sharing is enabled.

Please fix the armor rings part with sakhmet on asgards rath 2

Whenever i try to beat it it just flings me or clips me into her and kills me. i really enjoy this game but this part is nearly impossible without some tweaks. How did this get through playtesting?

Game I never fully purchased is stuck in v1.0 and unable to buy

A couple months ago I took part in a free to play alpha expansion for a game called Contractors showdown. I took part in the Exfilzone free alpha so I downloaded the game and and started playing. I enjoyed the alpha and now several months have gone b...

I don't have access with my current email (ex meta employee)

I want to delete my horizon account but it requires me to create a password and a code will be sent to the linked email (EMAIL REDACTED). I can't receieve the code because I'm not working in the meta anymore. Please help.

Using Quest 3S with Quest Pro Controllers

So, recently I had purchased a quest 3S. The headset is great and I've been having no problems with it aside for the fact that I can't seem to pair my quest pro controllers with it. When will the pro controllers become compatible with the 3S so I can...

quest app too big on pc to click buttons at bottom

i can't resize the app, and i'm not going to keep resizing my desktop every time i want to use it. I did it once to make it through changing the profile pic, but not i'm not able to click continue (or whatever the button says) at the bottom of changi...

How do i put the character ‘-‘ in my meta oculus username?

i tried to put ‘-‘ as the last character in my name, but it says its invalid. i seen other people with ‘-‘ at the end of their username, but i cant do it.

Request for Help: Cannot Reactivate My Temporarily Deactivated Instagram Account

Hello, My Instagram account @xiiiu.10 was temporarily deactivated on April 20, 2025, by myself. I have been trying to reactivate it since April 24, but I keep receiving the message:“Sorry, something went wrong. Please try again later.” I already rese...

How to report a Meta Account

A hacker Meta account have added my instagram account. I want to report this Meta account, get it deactivated, and deleted.

Quest 3 Stationary Boundary Not Working After Update v74

My Quest 3's stationary boundary has gone from a blue circle to a white circle and will no longer fade into transparency until after I've left the designated circle, leading to an excessive increase in unwanted collisions with the surrounding environ...

Air link with Quest 2 stopped working giving an error

So im trying to connect to my pc with my quest 2 via airlink but it keeps giving an error saying 'please ensure there are no other headsets connected to the computer', after that the option to pair/connect gets grayed out and can no longer be pressed...

plss hope

Need help with missing headset in order

I pre-ordered a Quest 3 headset from Meta, and it was missing in the box. I did receive the accessories I ordered in the boxes I received. The headset had the same tracking number as an accessory so it says "delivered" but it was not there. i promptl...

Why are official updates BREAKING my meta quest?

I've had my meta quest 3s about 3 months. It came with software V72. For over a month, I used it without issue. I use it mainly to play Xbox games on cloud. About a month ago, it FORCED the update to V74 (even though I have updates off because I've r...

Batman Arkham Shadows Help

I am currently in the room with the gun shop and the bus. I’ve ve switched to detective vision and need to open a grate on the floor leading to a shaft. However, even after multiple attempts, I can’t get it open. I grab a bar and pull forward. What ...

Wander app questions

I'm very new to the Quest 3 and the first app I purchased is the Wander app (mostly for my wife). I initially got it working but can't seem to navigate the app properly and could use some help. We looked at a few places successfully and quickly reali...

Facebook account hacked - Name was changed - I need to wait 60 days to change it?

I was hacked a week or so ago and the hacker changed my Facebook name.I got my account secured but now I have to wait 60 days to change my name?My account name hasn't been changed in 18 years, why was it allowed?When I used the process to report it, ...

My facebook account suspended.

Hello meta support team, My facebook account suspended without any reason 8 May 2025. Also i appeal 8 may 2025. Today already 3 days over. But i didn't receive any result. Please help me for recover my account. My account url - https://www.facebook.c...

META ARE SCRUBBINING THEIR DATABASE OF USERS SERIAL NUMBERS - REPORT THIS

So it appears now that META due to their faulty software and firmware updates are deleting their records of users hardware so you cannot raise tickets. this is nothing short of CRIMINAL now at this point! Lets see their explanation now!!!!

Resolved! Quest 3 lost all tracking

Brand new quest 3 just arrived, configured an everything was doing pretty well. Was just logging into a game when all tracking just stopped working, a window saying "Tracking lost" showed up, but I couldn't click anything since the controllers stoppe...

need help

bought a oculus 3s from the owner went home factory reseted before i knew to pair my account to the headset now i cant get the owner to respond to get back in is there anything i can do to get around that? can show proof of purchase help please

Can i have meta verified im fan page without posting , personal photograph as profile and post ?

Resolved! I can't get into my account due to 2FA

I cant login to my meta account. When i try to log in it says send sms to the phone number or use recovery code. I changed my number so I dont have access to my old phone number and i dont have recovery codes too. I am still logged into my quest 2 an...

Resolved! Quest 3 app sharing not working

Can't get app sharing working with new Quest 3 and the Quest 2 I've had for quite a while. When attempting to enable app sharing on Quest 3 I got the message that I had to turn off app sharing on "the other device". Well, when you go to Accounts and ...

Resolved! Black screen on Quest - can hear menu and see with casting

I was playing on my quest 2 and a black screen randomly popped up on my screen to the point where I couldn't see anything or do anything. I tried every solution every one has on the forums and on Google none of it worked not even factory reseting it.

How can I transfer files from Meta Quest 3 to PC

Hello.I am trying to transfer videos from my Meta Quest 3 to my PC, but the folder is empty when it is not, I have a few videos in the videoshot carpet, I can even watch them in the glasses, but when I open it from my PC, the folders are empty.Any so...

Are you interested in joining a class action against meta?

Hi,Was your quest or rift s bricked by META and their firmware/software updates?Are you interested in joining a joint class action against META?i have a legal team who are interested in pursuing this case.Let me know if you are an affected User and w...

Resolved! Meta Quest Link not working

Hello,I used to be able to play on my VR with a link cable perfectly fine, but I recently got a new computer, and it doesn't work. I checked the requirements and my PC meets them without question, but whenever I try to connect the headset, my compute...

Can’t login

Good afternoon,I’m currently trying to login on my other devices and Facebook is telling me that it blocked my other devices and I was wondering why.It makes no sense to me if it’s my account and the devices are mine and I want to login on all device...

Instagram account suspended- no response on appeal for over 2 weeks

Hey guys, Need help/ suggestion. My instagram account was suspended over 2 weeks ago. I appealed immediately but haven't received a response. I just created digital arts. Have no idea what went down. I really need this account back or atleast some re...