Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 14265 Views
  • 68 replies
  • 4 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

quest 2 pairs then disconnects

never thought i would have to come back here but when the servers went down it really messed up my headset and then i reset it, now the app doesnt pair to my headset and i cant use it and im stuck on the setup part https://youtu.be/SznmeRHzjOAheres t...

Binocular Overlap - Quest 3

I have an IPD (Pupil Spacing) of 60 and sometimes experience Binocular Overlap when using the Meta Quest 3. Many people with a lower IPD rating have also reported a problem, with some suffering extreme eyestrain, giving them no option other than to r...

Unauthorized credit card charge from Meta Store

In my monthly reporting on the card, i found that my credit card was charged by "Meta Store " for $1731,90 even though I didn't make any purchases and my card is not even linked to my account. I want to figure out what happened and who owns the goods...

DmitriZen by Honored Guest
  • 263 Views
  • 3 replies
  • 0 kudos

Buying dlcs with running subscription

I currently have the subscription to Puzzling Places which allows me to use all dlc Puzzles while im subscribed. If the dlcs will ever go on sale again, I would still consider buying some of them to be more flexible in the long run. As it seems that ...

Resolved! Using Meta Quest 3 in China? And connecting with England?

A friend of mine works in England and wants to buy a Meta Quest 3 in England and send it to her 12 year-old son in China for Chinese New Year. This way they can meet each other in virtual worlds using my MQ3 in England and a MQ3 in China to play game...

CaliYan by Honored Guest
  • 1287 Views
  • 6 replies
  • 0 kudos

Delayed shipping #[Redacted Order Number]

I want to express my deep disappointment and concern regarding the treatment I have received concerning my order number #[Redacted Order Number], placed on October 12th to purchase a Meta Quest 3, which has already been charged to me despite... The i...

v62 Updates at Power Off

Since updating to v62 on my Quest 2 I get notifications of updates at Power Off time. Perhaps as frequent as every 2-4 days. A check prior to shutting down of the Software Updates in settings shows no update available.At times Updating screen will st...

Unable to join or create parties in meta quest 2

I had to pair my headset through the Meta Quest Developer Hub because it would not let me pair through my phone. Now i am unable to access the party system. Upon trying to join a party it says that an error has occured, please try again later. this i...

edgebug by Honored Guest
  • 301 Views
  • 2 replies
  • 0 kudos

Oculus Quest 2 left controller issue

Hello, I have a problem with my Oculus Quest 2 left controller.In fast movements the following problems occur:The vibrate function of the controller stops working, then returns to work and vibrate every time it did not vibrate. Example: When I played...

Prox108 by Explorer
  • 718 Views
  • 2 replies
  • 1 kudos

Stand alone Quest 3 Tracking Lost loop (please help!!)

My stand alone Meta Quest 3 has had this Tracking lost loop and its really annoying, yesterday it was working perfectly fine now its doing this. I've tried looking at YouTube tutorials that are just nonsense but I tried them anyway surprise surprise....

Tracking of the Right Controller is not working.

Hi, my Right Controller was presenting some tracking issues in the last weeks, but today without any reason it got worse and it practically stopped working.Now it is turning on but I can see 3 or 4 white LEDs being turned on, using the quest2. But th...

Alisteri by Honored Guest
  • 160 Views
  • 2 replies
  • 0 kudos

paired handsets don't work after software update

1) Performed factory reset2) Removed and restored battery in each handset2) Paired handsets3) Handsets work4) Software updates followed5) Handsets don't work after software update. They do vibrate when first turning on the headset.6) What I see is a ...

7th Guest VR Quest 2

Spirt Board.I am not able to bring up the spirt board when I press the trigger on the left hand controller. The problem only seems to be with profile 1; profile 2 and 3 work fine. I have reset the game many times but I can’t get the spirted board to ...

alane1960 by Honored Guest
  • 145 Views
  • 0 replies
  • 0 kudos

PCVR Virtual Desktop lag... Unique situation

I have purchased a Quest 3 to use wireless and play Steam VR games (Alyx) in my dorm room. Since I'm in college, I have to connect to the school internet. The speeds aren't bad, but when I try to play wirelessly it's practically unplayable. I've hear...

Resolved! PC screen to Quest 3, like a monitor for FPV drone sim

Hi.Can anyone explain me how to set the image from a pc game (fpv drone simulator) just as plain monitor in the quest3? I dont want a virtual monitor, i need a simulator like if i wear FPV goggles where the image stays steady when the head is moved. ...

Kuna666 by Honored Guest
  • 642 Views
  • 1 replies
  • 0 kudos

HP Pavilion

Dobrý den, můžete poradit jak propojit HP Pavilion s quest3? Quest najde sešit, vše je v pořádku, ale když se spustím linku, není tam žádný obrázek. Prostě to běží a na displeji jsou jen tečky. notebook říká, že je třeba kontaktovat podporu s problém...

Airbase1 by Honored Guest
  • 234 Views
  • 3 replies
  • 0 kudos

Resolved! Need Help

Okay ive been dealing with this for over a week now everytime i try buying a game i get an error message saying something like there is something unsual that has happened with your account purchase cannot be completed. Methods tried I have tried buyi...

unnamed.jpg
Pebllez by Explorer
  • 542 Views
  • 7 replies
  • 0 kudos

Resolved! Worried about buying a Quest 3 HELP!

Really worried about buying a Quest 3. Need some help guys. After my bad experiences with customer support in the past. And returning the Quest 2 and receiving someone else's defective unit from the wearhouse multiple times, etc. I'm EXTREMELY worrie...

SsjSora by Adventurer
  • 629 Views
  • 4 replies
  • 0 kudos

Resolved! Admin account

I have a meta quest 3 and want to purchase another one. Can I be the admin on both of them?

Fitz_U by Honored Guest
  • 242 Views
  • 2 replies
  • 0 kudos

Quest 3 flickering brightness and other issues

Just got a Quest 3 and about half the time I start it up I notice the brightness flickers slightly every few seconds or so. Sometimes I can fix it if I restart the headset, but not always. Is this a software issue to be patched or am I looking at a d...

Nathiul by Explorer
  • 5877 Views
  • 21 replies
  • 1 kudos

Account issue

My daughter's account was suspended last month, and we have been going back and forth with many support people for over a month now. I followed the steps requested but the account still got suspended. I'm now trying to either get the account reactiva...

bkbighead by Honored Guest
  • 187 Views
  • 2 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels