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I lost My email and password of my quest account after i had to factory reset it.

Hi. I have recently ordered a new controller because my old one broke. after it arrived i wanted to pair it but i had to login into my meta horizon for whatever reason. then i tried various emails and passwords and still no luck. then i tried factory...

Quest guidebook not working

just got a new quest pro. i tried turning on face and eye tracking but the guidebook keeps crashing

Lost 2FA

I created my account a a year back and since then I changed phone so I can't connect anymore. It wasn't a problem before because i was still connected to my oculus but now I got disconnected so I can't play my games anymore.Please help

Nothing but problems connect Quest 3 to PC via air link

I've read multiple other uses with similar problems however non of the solutions work. When i first got my quest 3 and coupled it with my PC, it worked seemlessly. however now.. i rarely get it to work. Multiple problems i have encounted are:1) Airli...

oculus quest 2 suddenly not charging properly

i can't seem to find any help or communities with the same problem, so let me know how to fix thisToday i charged my headset to 100% battery (since yesterday i used it till 0% charge, i didn't even use it today). I know it was full, the light on the ...

trial version leads to inability to purchase

I wanted to buy bundle with "MOTHERGUNSHIP: FORGE" (I already have Sweet Surrender).But first I installed trial version of MOTHERGUNSHIP: FORGE, I enjoyed it, after time limit I uninstalled it from the Quest.However... I can't buy bundle anymore.On w...

Adjust screen size while watching movies

While watching movies in or out of passthrough mode that I have saved on my Quest 3s I used to be able to grab the corner of the screen and adjust the size making it small or extremely large for a better viewing experience. Ever since update v72 I ca...

Wi-Fiの接続

metaquest２を使用しています。Wi-Fiが頻繁に切断され困っています。すぐに接続は回復しますが頻度が多く解決法を見つけられませんでした。サポートを利用しようとしましたが「このMetaアカウントに関連付けられているデバイスが見つかりません。デバイスに関連付けられているMetaアカウントにログインするか、デバイスのシリアル番号を入力して、デバイスがあなたのものであることが確認してください。これにより、利用可能なサポートオプションをすべて提供することができます。」と出てきます。提案されているシ...

Account has been inactive for a period of time

I keep on getting an email with the following message about my sons account. I had him use the Oculus thinking the emails would stop but they haven't What can I do? We are writing to inform you that your Meta account has been inactive for a period of...

Nothing

After reseting quest 2 several times its black screen, wont stay connested ro internet. No number to call for support and I cant even use it to find serial number. Any ideas how to contact support through email or phone? No numbers in meta app. Also ...

Resolved! [Resolved] - Quest Link cable connection to PCVR doesn't work after v57 update

I am sick of this happening every time the devs roll out a new update.Oculus app updated this evening, Quest Pro headset will no longer be detected via cable connection, only wireless.Doesn't matter if I'm opted into PTR, or opt out and uninstall the...

My Meta account has been disabled. Should my personal account effected?

Hacked instagram account

Hello,The email on my Instagram account has been changed and I cannot get back into it.. I have tried everything to get back into my account. This is what happened.1. My email details were leaked from a Thermomix app data breach.2. The hacker was abl...

Quest Link Application issue

Recently I had Updated the Meta Quest Link app because I was having issues where it would crash on occasion. Once updated, the app now thinks I am using USB 2, even though I'm using USB 3. Whenever I try to activate the link, I get stuck in the loadi...

Quest 3 charging dock controller playing error tone when placed on charger

Just got the Quest 3 Charging Dock. The right controller emits what sounds like an error tone when placing it in the dock. The controller also frequently disconnects while playing. The dock rechargable battery seems to be placed correctly. The left c...

Problem logging into forum - Again!

Currently taking me 4-5 tries to login today. Maybe a Meta server issue, who knows? With chrome and safari btw.

Help email issue

I'm having trouble adding an account to game share with my brother. When I added his email to Instagram and tried logging into Meta with the link I sent from my headset, it says the email or password is incorrect, even though it's the same. I tried c...

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My right controller randomly stopped working!?!?

So one day I was playing gorilla tag and then I turned it off and the next time I got on the right controller was blinking and not turning on and it kept blinking but not connecting I've tried all the tricks and non worked can anyone help?

Facebook group admin rights stolen - Need help!

Hello Meta support team and community experts.My Facebook group's admin rights are being taken over and I don't know how to contact the specialized department to get it back.All my attempts to submit a support request have resulted in no response. I ...

Meta Quest Pro keep restarting into black screen

I bought a Qpro and started to activate it. When i booted it it just showed me a logo than go in a black screeni tryed it to side load, after that still goes to the blackscreen i tryed to factory reset, but it still interrputs by logo than goes into ...

Quest will not get past safety screen

I bought my friends quest he did a factory reset before giving it to me... The headset links up but I can't get through the initial setup. It's stuck on step two and won't let me get past the safety screen.

My kid deleted his mail account to meta

I need help to restore is. I have to undelete before it pass 30 days.Please contact me to get the email adresse.So we can restore the account asap.He wants to play, but it is not possible now.

Quest2 to Quest3 Upgrade

Just bought my wife a new Quest3 to replace her Quest2. I also have a Quest3. I want to keep her Quest2 active as a backup in case we want a 3rd player to join us in a multiplayer game. My question is: what do I need to do to set up her new Quest 3 s...

Resolved! my facebook account has been disabled

This person mrswilliamar_37n9cimpersonated my identity and did things I don't know about and I was surprised that my Facebook account was disabled and the reason is the above account and that I don't have any account except my Instagram account which...

Screenshot 2025-01-16 at 17-07-30 Facebook.png

Resolved! Please Help. Infinite loop.

I received an email regarding my meta quest account. It says: To make sure you can keep using this account, we'll need you to show you're 13 or older, or ask a parent to get you into an account meant for someone 10-12.I am 50 years old. I've followed...

Resolved! oculus home install fail

Can't install oculus home. The log says this. Anyone know why? [Info] [1/30/2022 6:44:25 PM] Driver version from supplied version file: 1.43.0.000019[Error] [1/30/2022 6:44:34 PM] Process C:\Program Files\Oculus\Support\oculus-drivers\oculus-driver.e...

Oculus Software Installation Failed

I have been trying to install the Oculus Software for the past 2 days. I tried all of the solutions I can find online and in this support. e.g. Disabling Firewall & Anti-virus, installing it in another drive, uninstalling redistribution 2015, install...

Batman Arkham Shadow payant ?

Bonjour, Je vous contacte car je viens d'acquérir un meta quest 3s 256gb et Batman Arkham shadow etait compris dans le pack mais je n'ai reçu aucun coupon, code ou quoique ce soit pour l'avoir. Dans le store il est payant ?! Merci d'avance.