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Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Left controller drift

I am having a issue that just started and I'm not sure why. I was playing a games when all of the sudden my controller just started moving on it own. I was moving backwards for some reason even though I wasnt touching the controller. I tried taking o...

Finding password of connected wifi network on Quest 2

Is there a way to see the password of a connected wifi network on a Quest 2? My Quest is the only device on my network, and I need the password. I know you can find passwords on mac with keychain, so is there a similar method on Quest?Thank you

minut by Level 2
  • 1 replies
  • 0 kudos

Resolved! I found A PROBLEM with the system function

I TURNED on mi oculus then i click on mi profile it shows three dots repressenting loading then after the three dots where gone it automaticly restarts without mi finger on the power button or p

jfire09 by Level 3
  • 2 replies
  • 0 kudos

Merged Facebook with meta and lost my library of owned games

After I got an update with my Oculus, I had to merge my Facebook account with meta and So I did. I ran into a few problems so I reset my headset but after I connected the headset and got everything situated I look at my library and on my purchased ga...

Anonymous by Not applicable
  • 24 replies
  • 1 kudos

Replacement/repair headset

Hi there, So I have been finding it hard to get someone that repairs damaged headset or even find replacement shells to fix myself. The dogs thought it would be a good idea to use the headset as a chew toy one day. They have eaten the left strap hold...

“Your device is corrupt it cannot be trusted”

I have had my Quest 1 for a while now and I loved playing it I had stopped playing it for like 11 months and I tried to get back into vr after not playing for a while. When I tried to play it wouldn’t let me do anything and when I clicked on my accou...

Resolved! Quest pro controllers not pairing.

Just got the quest pro and everything worked fine for a few days but the subbenly the controllers stopped working. I have unpaired the controllers from my phone in the meta app and the have also factory reset my headset . I'm sure everything is fully...

Oculus Buttons Not Sensing Inputs

I posted this on the wrong forum so this is a copy and paste. No matter where I am whether it's a game, in my home or in PCVR certain buttons including both joysticks will not detect being pressed down. I have no idea how this happened other than all...

Pairing Quest 2 with iPhone 12 shows "NEARBY" then "NOT FOUND"

I was able to get my Quest 2 to pair with my iPhone, both devices showed the 6 digit code and it paired, and is connected. However in the Oculus app, when I launch it and go to Devices, it shows as "NEARBY" but after a couple seconds it changes to "N...

uzig718 by Level 2
  • 0 replies
  • 0 kudos

Logitech keyboard support

Hi, I wonder if someone can confirm something before I pull the trigger on an order, Logitech MX Keys keyboards are now supported after last update, are both supported, MX Keys and MX Keys Plus? I'd really prefer the Plus with the numeric keypad, can...

skivit76 by Level 2
  • 15 replies
  • 0 kudos

Population one refund

I'd like to request a refund of the fame since I only own a quest 1 and won't be ae to play it anymore.

LeSaph by Level 2
  • 3 replies
  • 1 kudos

Help me ARRRGHHHhhh :) Trying to extend my Rift S

Hi there, I've recently tried to extend my Rift S [5 feet + whatever the headset length is] via a Cable Matters Repeater and various cables [ please see links below ] DIsplayportCable:

Replacement taking ages

I've been waiting for my replacement quest 2 for 6 weeks now. Has anyone been waiting longer I wanted to know how bad the returns and replacement system is.


Need help please. Got a replacement headset today. This is the 4th headset I've had. Cannot get further than the screen with the code to setup new headset. On the mobile app is shows the code was successful and I am not paired, but the headset doesn'...

Keyboard tracking issues

Hi Im sittting in my well lit living room and the newly paired mx keys mini keeps disapearing then reapearing again... it steems it always disappears when hand tracking is enebladed for example.. How can i make the keyboard stay visible all the time?...

Resolved! Oculus Quest 2 Widows 11 Compatibility Update

Why are so many Windows 11 users being insulted by Meta's making so many EXPENSIVE Games unusable without any sense of urgency? All new PCs come pre-loaded with windows 11 so not only are the lifelong users of the Windows OS being ripped off after pu...

ZedStar by Level 2
  • 20 replies
  • 21 kudos

Quest 2 w/ Link Cable crashes frequently.

At least 50% of the time I go to play something on PC with the link cable the whole Oculus part of the set up just slows to an almost freeze and makes the game begin reacting erratically in my view. On the computer itself the game is running fine wit...

Kurwa94 by Level 2
  • 2 replies
  • 0 kudos

Returned a faulty left controller no replacement sent

So I returned a faulty left controller over 2 weeks ago. It was delivered and returned to oculus as I have proof of delivery with dhl. Now for some reason oculus will not send me out a replacement controller. They say that’s it’s under review. My gue...

Vivox connection problem

Noticed some games that I play updated (onward + contractors) and started using Vivox comms. Since then , it wont connect and cant communicate (hear or talk) with other players. It does on occasion work, 1 in 20 times I login . Please advise. Thank y...

xk1955 by Level 2
  • 2 replies
  • 0 kudos

Resolved! New update make aftermarket link cable bad quality

Just updated my headset and started using my link cable which is perfectly fine and now the stream quality is weird and bad. Ask 2 other friends to update theres and they have the same brand cable and are having the same issue. I see other posts abou...

Zeltrax by Level 3
  • 4 replies
  • 1 kudos

Left controller broke

So i was playing gorilla tag and was really engaged and really close to the wall and I hit it with my controller and came here to get a new one but my mom apparently thought you cant so she threw the broken one away I hope that's not a problem... and...

zukaba by Level 2
  • 1 replies
  • 0 kudos

Controller pairing

I bought a new headset because I broke my quest 2. I'm trying to use my old quest 2 controllers for my new quest and I can't figure out how to get past the first screen where he's pulling the stickers out of the batteries. I can't connect to wifi, tu...

GPU usage randomly spikes resulting into a massive FPS drop

So i have asked about this problem on an another forum, and somebody told me when they switched from the Rift S to the oculus quest 2 they started to get the same problem. I'm using the Oculus quest 2 with a link cable. The game i get this problem on...

CheemsO by Level 2
  • 0 replies
  • 1 kudos