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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Wrong Birthdate in Whatsapp
I've had a whatsapp account for years and recently got a request to reenter my birthdate when downloading the app to a new iphone. I put in a 2025 birth year by mistake and am now banned from Whats App! I reached out to their support and get the same...
Lan splitter
Hi Got kids a quest 3. I need to run a Lan cable to the pc that it will be run off but other kid wants to be connect also. Do I need to run a 2nd cable (nightmare) or can I solve my problem with a splitter/switch? If so what specs will I need to make...
My left controller moves backward when I’m pushing forward
I removed batteries, unpaired and paired again and no luck. Makes oculus almost unusable. Just got it for Christmas so less than a month old and very gently used. Any ideas?
Private Message limit????
Ok, I'm in the middle of a problem that MetaQuestSupport is trying to help me with that's involved quite a bit of troubleshooting, when they finally say we may need to just start a replacement, so please give the following details.... I try to send i...
Resolved! Meta Quest 3 - Right eye display stopped working
Brand new Meta Quest 3, just started using it today. Installed the Elite Strap with battery, everything was working fine. Took a short break, when I came back and put the headset back on, the right lens showed no image. There is some light in the rig...
My intagram got hacked 2 days ago and i cant get it back
My username Is cosmin_joia03 . The hacker change my acount mail and then he add 2 factor code . I cant acces photo recovery for some reason??? i add my adress and is not working . When i press to call my friends for suport they did not get any mesage...
Inactive number
I can't get access to my main account so I main this alt one today so I can post this and hopefully get some help. I have my main account I set up the authenticator on with my phone number before that number became inactive now I can't get past the a...
Meta Quest Touch Pro Controllers - update firmware stuck at 0%
Hi; I bought new Meta Quest Touch Pro controllers for my Quest 3 headset.After successfully pairing them in the mobile app, I started having trouble with the headset.I get a message saying "Controller update in progress. Right 0% Left 0%" and the con...
Is Intel Arc B580 compatible for VR?
Hello,I recently purchased an Intel Arc B580 graphics card, and tomorrow I will be buying a Meta Quest 3S. From what I’ve seen online, the Arc B580 supposedly doesn’t work with SteamVR and gives a "Video Encoder Error".However, I just installed VRidg...
New controllers and static noise
So, I had to get new controllers which I purchased from Meta and it seems that it takes an act of congress to get them paired. So I decided to do a factory data reset, nothing came up, just a static noise and nothing turns off.
Demeo Ultimate Bundle and other stuff are missing from my library
I bought the Demeo Ultimate Bundle some time ago. Now I can't see the bundle in my library. I had also other stuff in time but only some of it shows up in my library.Additionaly. I had this kind of problems during my six-month quest plus trial period...
Remote Desktop Companion ( RemoteDesktopCompanion.exe ) is in a crash loop
Windows 10 x64If seen various mentions of this on the web , RemoteDesktopCompanion.exe runs in the background and is in a continual crash loop spamming and writing to the hard drive in crash logs underc:\ProgramData\Microsoft\Windows\WER\Temp\WER.tmp...
Currency Issue - need help
I bought the Meta Quest in the UK (where I live) and went to Ireland for Christmas. We tried using the gift cards my sons got as presents in Ireland and were unable due to them being in sterling. I bought meta cash (using a UK bank account). Credit w...
Instagram hacked i need to change email
Hello, i have been a victim to instagram robbery. In 2019 someone from russia has hacked my instagram. Today I just saw that account from my personal new and thought that could be fine to delete that hacked instagram.I have logged to the instagram th...
Setting up Instagram and Facebook Shop
Hello,I'm trying to set up the Instagram and Facebook shop, I've already synced my account with the shopify and while I'm linking my business page with the website it is showing this error "Can't load preview There was a problem loading your shop's p...
I have an issue.
F2A still is an issue and I can’t log into my account. Old phone number doesn’t work, and last time I asked for help with this they asked for ID for verification, which I both don’t have, and is no way connected to any of my accounts. So that’s compl...
Help Needed to Resolve Denied Access to New Facebook Account
Hello Meta Community,I’m reaching out for assistance with an issue I encountered while setting up a new Facebook account for my band. I believe there may have been an error during the account creation process, and I was denied access.Here’s what happ...
Help! Meta Quest 2 melted charge port
Hoping for some guidance! We purchased my son a new Meta Quest 2 in April last year from Argos in the Uk. This weekend just gone my son came down stairs and mentioned his room was full of smoke and his headset charge port had melted! Obviously scary....
Account Recovery - Disabled Account
My Facebook account, Dayem Abbas Zaidi, has been disabled for over 30 days. I believe this may be a mistake, as I have not violated any community guidelines.As a marketing professional, I rely on Facebook for networking. I can provide my passport, co...
Resolved! account suspended/locked
so um i used to have an account called lustickpuppy And my account got suspended for being underage which it isn't. I don't know why but They just suspended it and I can't get it back So I really need help cuz whenever I try and contact somebody It d...
Recover existed account
I have bunch of old accounts on which i want to recover
Hack account
Good morningMy previous Instagram account was hacked few weeks ago by this following email cnuik9371@xsqmail.com.My previous account that username is nu_marie89 won't let me recover the password because someone change it.please help recovered that cr...
Resolved! How to set up Mixed Reality
This may be a dumb question but...I can see various posts with questions about MR but nowhere on the Meta site can I see a basic guide to enabling mixed reality for a game. As an example - Ocean Rift. Can someone give some guidance please?
VR just to play job simulator and stuff like that.
Hey, i am looking for my first vr, but for this first one, i do not want anything to good, i just would like to play games like job simulator in steam and other games like that, nothing pro which models do u recomend to me?
Weird "Phantom" Controllers and Death Rays in MSFS 2024 ... How can I stop this?
I am baffled. I just switched to a Quest 3 VR setup and all is good except for this problem. I use the Logitech yoke and pedals with flight panels. When I am flying with my hands on the Logitech yoke I see “phantom” controllers where my hands would b...
refund got accepted but i never got the money
hello i refunded plastic battleground but i never got the money back
How do you set up your device when playing from a laptop?
I used to play normally several months ago, but now I tried getting back into VR and started experiencing very bad framerate and the desktop isn't visible. I have the latest drivers. Some people say "just get Virtual Desktop", but since both Steam Li...
Horizon Worlds are all empty for the last 10 days
Hello,I have been having issues with horizon worlds not putting me into sessions with other people for the last 10 days. I have tried the following to resolve with no success1. updated software2. factory reset3. changed my internet connection to a be...
