Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Connect MX KEYS (FR) to Oculus Quest 2

Hi, I try to track my MX keyboard (FR) to my oculus Quest 2.In the menu I chose MX keys - Universal but the keyboard is not visible. Is it possible this only works for the US version of the MX keys? Regards

Can/t reach Service

Everyone is making a good point. Im dealing with same issue. However with both Win 11 and Win 7. I do want to say this, one time after trying the update, I clicked on the app to try again and for some reason it took me to the Oculus website but right...

Jvcrush by Level 2
  • 4 replies
  • 0 kudos

Deleting Unwanted Videos

I am an app reviewer, so I make a lot of videos. The issue has come that they are taking up massive amounts of room on my device and I need to delete them. I’ve tried everything I can from trying to find the files on the headset (which the ones on my...

After merging Meta account, confirmation process is broken

I just merged my Meta account and need to log back into my oculus app on my pc. Every time I open it, it says, “To confirm your Facebook login, please switch to your default web browser now. The confirmation process may take a few seconds to complete...

SoulFI by Level 2
  • 9 replies
  • 1 kudos

Sensor on controller dont work

Just bought quest 2 today, at start got this bug, right controller donw move in area:Then find that we can check sensors with camera:What to do now? Back to shop?)


About not showing information

Hi my headset updated to v46 a week or so ago. Today I noticed the "About" display is missing Network, MAC address and Device information. I tried restarting the headset but there was no change. I do not want to do a factory reset if it can be avoide...

com.oculus.shellenv-20221021-073843.jpg com.oculus.shellenv-20221021-073935.jpg

Can't access my account

So I didn't use my oculus in a while and wanted to play it again. So after two updates on my oculus quest, I can't see my games, apps on my account. Kept saying please try again later. Also I noticed my app doesn't show my oculus anymore. So i'm thin...

Resolved! Left controller light flickering and not connecting

So earlier today I was playing normally I haven’t hit anything with my left controller , Then it suddenly stops I looked at the controller and the lights keeps flickering and never stops. I tired doing solutions for this but now both of my controller...

Resolved! problem with home2.exe running on cpu

I have a common problem with laptop users that is my VR apps (Oculus, steam VR, ...) are set in settings to low performance and run the graphic core of the CPU instead of my rtx 3060 GPU. I know how to change this, I browse and add a lot of .exe file...

JinsNoe by Level 3
  • 1 replies
  • 0 kudos

Waltz of The Wizard wont open (new update broken?)

I just installed the October 25th update for Waltz of the Wizard, excited to play with the new features and such, I attempted to open the game, and I can't get past the loading screen - the game just crashes and closes on its own. I tried restarting ...

Account confusion - can't access purchased apps

Hi. I have a problem with my account. I can't work out the exact reason for the problem, but it seems be to do with my account having different login details for Facebook and Oculus (ie different email addresses and passwords). It seems like Meta tre...

Blue dots (most visible in black screen)

I have had the Oculus Quest 2 since Christmas. Recently two blue dots have appeared - in both eyes - most noticeable when on a black screen - very visible on start up. Is this a dead pixel situation? Is there anything I can do about it?

Horizon Worlds stuck on installing

Hi, trying to download Horizon Worlds to watch Eli Roth movie later but it is just stuck on ‘installing’. Followed advice on another thread to restart headset, but made no difference. Anyone know what else I can do??? Thanks!

JTL2021 by Level 2
  • 3 replies
  • 0 kudos

Controller sensing is messed up

Whenever I turn my headset on, the right controller moves away from my hand (in the headset) and begins to spin in a circle in front of me. If I keep my hand still the controller does not really move, but the moment I begin to move my hand it does th...

Oculus Sync Problems

I am small YouTuber on YouTube and I usually record videos on my oculus. A new update game out on gorilla tag I wanted to showcase it. I spent 40 minutes with a genuine reaction to the game and even I split up the video thinking that I wouldn’t be ab...

Resolved! referrals

i received a referral for the oulas quest 2 from my friend and excepted the referral . i then ordered it and received it. and then activated it and started a new account but they stated that it would be on there as soon as i activated me headset he h...

black screen but I can still hear audio

The problem started with half my screen being all black and had a trail effect and now it’s gone all black (it’s kind of lit up though)I can still hear the audio from the headset and when I cast to my oculus quest 2 everything is fine on my phone but...

Yet another casting complaint.

Time for yet another complaint about the ongoing failure of Meta to address casting issues. When I got my headset, it had no issues whatsoever casting to my Vizio smart TV's built in Chromecast. Then there was the switch to Meta. Then an update that ...

Oculus Link jitter / studder since latest update (Quest 1)

So I have been having a major issue with Oculus Link since about last thursday. I play using a USB 3.0 cable, not Airlink. I fired up beat saber through Steam and found it pretty much unplayable. Every 4-5 seconds or so the game becomes super jittery...

Pairing right controller

I got a new left controller yesterday and I played games perfectly fine, today my right controller isn’t paring and I try everything already, what else I can do .thank you!

My left quest 2 controller is broken

My left controller can not be tracked. The Ir lights in the ring of the controller are not working for no apparent reason, I have never hit anything with the left controller. I have used the pass through which shows the lights in my right controller ...

Anonymous by Not applicable
  • 7 replies
  • 0 kudos

Quest 2 Won’t Pair w/ New PC

My Son just bought a new ROC PC running i7 and a GTX 3060 graphics card. We bought a link cable to plug into one of the available USB ports. However, when we run through the setup process, the PC can’t find the headset. Then we get an error that says...

Factory reset pairing problem

Recently I did a factory reset on my quest 2 and for some reason I can’t pair my headset to my phone I’m not sure what to do if anyone could help me I would really appreciate it

Top Kudoed Authors