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Known Issue: Closing Steam VR crashes Dash
Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...
Known Issue - V65 - V67 USB-C Debris/Water Warning
Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Suspended Account
Spoiler (Highlight to read)Please Meta recover my Facebook account Please Meta recover my Facebook account Please help me to recover my Facebook account because it was suspended by mistake I never violated any community guidelines and it was linked t...
Beat Saber, unable to purchase music packs
I purchased Beat Saber today and it will not allow me to purchase the add-on music packs. I've tried through the headset and the Oculus app on my phone. Same error saying that Beat Saber is required to purchase. Thanks in advance for your assistance ...
Resolved! “Ask a parent for help by may 24 to see options” help
I’ve tried logging into my main account using meta.com/device by means of password and conformation code but password says something went wrong and conformation code says my account doesn’t follow the code of conduct, then I created another account a...
My Quest 2 does not give the option to connect to my bedroom's wifi
I've used my Quest 2 for over a year now, but a few months ago it started having this problem where it simply does not find my bedroom's wifi, it finds practically every other wifi connection in my building, but not the one in my bedroom. I've alread...
Just bought 2 meta quest 3 and i want to app share with my nephew to play at home same games
Just bought 2 meta Q3 headsets and i want to share the apps and games that i will buy on my headset with his headset. And im so confuse with so many different answers: 1. I have to put my account on the 2 headsets and create his account on one and pu...
How long does it take meta to review a case?
For my meta vr account (which I have $50 credits and linked to a quest 3) I can't login due to 2FA with SMS. Somehow I do not recieve the sms code when asking for 2FA and I can't login.When contacting support via live chat they had the case escalated...
Can’t get latest update
Hi,I’ve preciously posted about my quest not having a menu bar. I can’t get that fixed as the solution is sending it back to meta and as this was a gift and I don’t have the purchase details (and can’t get them) I can’t send it back.Now I have anothe...
Quest 2 stuck in passthrough flashing black
Hi, Recently my quest 2 started acting up. First it didn't let me add a boundary so i tried resetting it then i got stuck in passthrough. I can't do anything and it flashes to black every couple seconds then back to passthrough, its basically a never...
Problems redeeming quest+ trial on quest 3s
Every time I try to accept the transaction through my revolut app, it just tells me to go back to the meta app and then in the meta app I get stuck on a white screen and I don't get access to quest+ I've tried at least 10 times and once or twice it j...
Quest 2 Display left eye shows bright hair like white lines
My Quest 2 headset displays white hair-like lines in the left eye. These lines are not very noticeable in dark scenes, but they ruin the experience when watching something bright. Can anyone help me identify the cause of this issue? I suspect that th...
Child Meta Account - switch to 10-12 age
I received an email about my son's meta account. He's 12 years old, 13 early January, and apparently when I initially set this up it was (presumably) set up with the incorrect birth year. He now gets asked to prove his age, so I've gone on to his acc...
My Facebook account has been locked
Hello dear Facebook team My Facebook account has been locked. It has problem regarding confirm your identity. I can't unlock my account, please help me to unlock my Facebook account otherwise change option get a Code by email or get a code by phone n...
Green dot on screen
Hi there, I have my Quest 2 headset for about 3 months now and noticed a green spot on the screen with a trailing light beam. Can you please assist in resolving it.
Account suspension
Hello dear Meta, I am contacting you because my sons account is suspended and I was wondering if you could review the cause and possibly remove the suspension because he has many games on the oculus @meta quest 2. @DavidAnimeee
v71 updated today and STILL nothing
Got the prompt to update to v71 today, did so, no new features, UI, anything. Should I factory reset or...?
v71 update bricked both of my controllers.
left controller update fails at 33% and right fails at 0%. tried factory resetting the headset only to find out you can't start the headset with out controllers.......
Right controller spins round and round
I’m trying to understand why my son’s controller shows that it is spinning in circles but he is not moving it. This happens on all screens and in games. This has been going on for about 4 days. I’ve changed the battery, factory reset it, cleaned the ...
How do i cancel my meta account from being deleted?
i have 30 days to cancel the deletion, how do i do it? there arent any links in the email that i was sent, and im really confused on how to cancel the deletion. i have a lot of data in this account, and i cant lose it because ive spent money on the g...
I set up a meta account but it doesn't recognize my email
i put a code into mate page and that is ok but when i put my email is give me and erro massage
Business & Personal Account Locked
On 11/14/2024 my Facebook business page & my linked personal account were locked. As of right now, both are still up, & I’m even getting ‘here’s what you missed’ email notifications of likes & interactions I can no longer access. These accounts don’t...
Is there any customer support for Facebook?
Hello. Does anyone know any options for getting Facebook customer support? My Facebook account was suspended for reportedly violating their Community Standards for child exploitation (impossible - I rarely use Facebook except for scrolling or liking ...
Please help! Vr is whacking out
I have the meta quest 3, It started yesterday when I pressed the button to change my boundary then the headset started freezing and switching into different apps, And turning off and on. It’s still turns on now, but it won’t turn off properly and the...
All UI elements disappear in Home - v69 Quest 3
I just got v69 on my Quest 3 and promptly started having an issue where all of the UI elements would disappear visually until I moved my right controller. The elements are still there, as moving my left controller still produces haptics when the invi...
Cannot log in because of Authentication code not recieved in my new phone
My meta account cannot be recovered because i havent received the Auth code on my phone. Yes we changed phone and internet company but the phone number stay the same, either way i tried everything getting temp auth codes. Still out of everything i ha...
Getting banned in Gorilla tag
Hi I was false banned in Gorilla tag for no reason and every time I make a ban appeal it gets rejected like this is not court and 2 months is so ridiculous for a game that should be illegal I feel like they care about there game more then us so pleas...
Annoying sound
My MQ3 when starting it up, it will have this forever-space-low-sound (I think it is kind of a sound for the lobby). But it doesn't stop. I have to reboot and then it's gone. Sure, easy to do but quite annoying.Any ideas?
Username Change
I would like to change my username, but when I hover over the "Edit" button, I am unable to actually Click it.. I have not changed my username before, so I shouldn't have to wait for any duration.. I don't know why this is happening
Logitech MX Mini Keyboard - Not found in Meta Horizon Workrooms
As the title suggests, I have a Logitech MX Mini in black. When I try and use this as a tracked keyboard in Meta Horizon Workrooms it just says "Looking for keyboard" indefinitely and nothing ever appears, so I'm forced to use it in passthrough mode....
Account Manager's FB account has been suspended because of an attached Instagram account.
My mom is the account manager on our Facebook Business page. I am also an administrator on the page. However, her Personal FB account (Sabrina DeLapp) has been suspended because an attached business instagram account (@catchingfaithdaily) supposedly ...
Instagram Disabled problem
If anybody is able to help my account has been disabled because of my friends account being logged into my phone so Instagram automatically disabled my account with no option to reveal.Even when I try to make a new one they instantly suspends any acc...
