Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Trouble With Facebook/Instagram Accounts?

Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

This is why people get tired of Tech Companies

I had purchased an Oculus Rift for December 2016 and the one game I like to play was Darknet. Because of another "Update" it no longer works and instead I am greeted with a single "Blue Goddamn Arrow". The one game that I liked despite spending 600 d...

Unable to install Oculus Home - complains about KB hotfixes

Hi,I'm trying to install Oculus Home on Win 7 x64, but the installer won't let me start the install. The error is'Oculus Setup requires the KB2670838 and KB3033929 Windows 7 hotfixes. Please install these updates and run Oculus Setup again.'The hotfi...

Samiad by Honored Guest
  • 4626 Views
  • 14 replies
  • 0 kudos

Anyway to turn off notifications?

Does anyone know if it's possible to turn off the notification pings?The main reason I'm asking right now is because even though my Touch controllers still have 2 bars of power left in them, OH keeps constantly pinging me to tell me they are low on b...

Henry Performance Issues?

Hi guys,I've been showing a lot of people 'Henry' and I've been noticing a lot of performance/tracking issues. Has anyone else noticed this recently?

Fixed Image Problem

Hi Chaps & ChapessesI was wondering if other people sometimes experience the issues I am. It usually happens in one of the Flight Sims, but that's probably because I spend the majority of my VR time in such games.The image gets "fixed", such that I c...

vsp2ov46t1bz.jpg 8546qi0p5tp0.jpg 39jzr33cc1e1.jpg

Resolved! GPU suggestions?

Here are my current specs but I think the GPU could be upgraded to make my experience smoother...ASUS Desktop PC G11CD-EB71-GTX960 Intel Core i7 6th Gen 6700 (3.4 GHz) 16 GB DDR4 1 TB HDD NVIDIA GeForce GTX 960 Windows 10 Home 64-BitWhat would you re...

Left Controller Stuck?

Hi all,I'm not sure if this is the correct place to ask this, but my left touch controller seems to be stuck, as in it appears in VR a foot in front of the right sensor but won't move. It does rotate however, and grip and such.Many Thanks

Xendor_LG by Not applicable
  • 228 Views
  • 0 replies
  • 0 kudos

White haze/glow in dark scenes

Whenever the background is dark and there is a few lights (example farland postcard wait screen) I see a white haze/glow which is quite distracting and not what I expect from Oculus Rift. I didn't have this on the first day of using Rift (I've got it...

Oculus mirroring

I was wondering if there was any way to switch which eye the rift mirrors to the desktop for recording gameplay?

Invoice with errors

Hi received an invoice with shipping address and invoice inverted. Where I can request the correct invoice? there is a email account to contact for this request? Tk in advance

How do you replace the Heasdset usb cable?

My Usb cable on my headset it constantly disconnecting. this has gone on for sometime now and I have tried all the fixes possible. How now do I replace the Usb cable that comes from my headset because nothing else has worked. It's just the usb that k...

Fazz by Honored Visionary
  • 1322 Views
  • 14 replies
  • 0 kudos

Some but not all sound in some games

Right now I'm having this issue with Dead and Buried but I've had this in other games as well. In D&B I can hear music in the background and some random sound effects (not many) but I can't hear my gun, and I can't hear any of the voices... really I ...

return policy

is there still no return policy? i want to try elite with the oculus but dont want to waste the money in case i do not like it.

jinko82 by Not applicable
  • 509 Views
  • 2 replies
  • 0 kudos

Resolved! Another Usb controller alienware graphics amplifier

Hi, I'm running my alienware laptop through a 1080ti in a alienware graphics amplifier. The sensors don't seem to like being on the same controller. They work at first, but eventually I get a poor sensor reading warning and I have to reset the usb co...

CV1 Headset Problem?

Hi,The right earpiece of my CV1 has become mute. I have sound in only the left earpiece of my headset.Can anyone suggest what I might do to restore the sound, before I raise the problem officially?Thanks, Jim H.

jimh20 by Honored Guest
  • 671 Views
  • 4 replies
  • 0 kudos

DK2 camera(headtracking) doesnt works

Hi,I'm trying to play a game of the oculus home but an error message appears.I can play steam games and while played Euro TRuck simulator 2 I saw the headtracking doesnt works.Can move head left to right but can go ahead or back.The pilot of the came...

rq4hi48d04nf.png bbyiooohvfep.png smt0b9994n98.png dz0e1e3yuur7.png

Memory management

1)I have an issue, when I download application, programs go in C: on this computer C: is 118 G, 60 G avaibale so when I transfer the program to  where there is 1 therabyte so the program is deactivated in my rift...So how to solve this issue?2) how ...

biovr888 by Honored Guest
  • 1188 Views
  • 6 replies
  • 0 kudos

Ripcoil Will Not Start

It Says something to the extent of :Something went wrong.were working on getting it fixed as soon as we can error code (ovr75318303)

Can't connect to Oculus?

Had a windows 10 update last night. Now when I try to launch Oculus Home i'm getting the message 'Can't connect to Oculus'?I have tried booting the PC with Windows Defender on and off, everytime the same message?I don't use any other virus checkers. ...

Oculus having troubles finding oculus system files (CV1)

Hey guys, I just got my oculus and installed the oculus home on Win10. Previously, I used win7 to play and I have several great games and videos purchased. Now I encountered a problem that, I cannot install any of my purchased software on oculus home...

DanielJM by Not applicable
  • 590 Views
  • 1 replies
  • 0 kudos

Resolved! Oculus software now starts with every browser launch. Why?

Every time I launch my browser (Waterfox latest version), the Oculus software seems to start of its own volition. This never used to happen and no other browser triggers the Oculus software to launch and I cannot think of anything I have changed on m...

Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Top Kudoed Authors
Labels