Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Bonelab on pc app

There is no mods file and I'm clueless on how to mod my game and i was excited for the modding portion but i do not want to buy this game a second time on steam so can someone please tell me how to mod it. the files are different from the quest 2 and...

Noxxel_ by Level 2
  • 1 replies
  • 0 kudos

headset wont power on past oculus/meta/facebook logo

hello im harry and i own a 128gb quest 2 i've had it since christmas and have had to replace my right controller due to it not powering on after getting the replacement in February all's been well until recently (except for my left controller beginni...



oculus link has always worked fine and ran great on my computer even with high quality games but whenever i load into the oculus link home my screen tears and lags terribly im not sure whats causing it i tried many methods to fix it nothing works i h...

Oculus quest 1 not pairing (believe its firmware related)

I'm having an issue with the quest one not pairing to any phone/tablet.I haven't used it in about a year and come to turn in on a few days ago. The menu screwed up so I factory reset the headset. I've been through all the troubleshooting steps I can ...

Lizen87 by Level 2
  • 4 replies
  • 0 kudos

Refund but can’t find order number?

I ordered Beat Saber today for my son’s new meta quest 2. However, I ordered it to the wrong account and would like a refund. It asks for my order number but the only number I’ve been given is the receipt number which is 110289341866301. Can you pls ...

Oculus Quest 2 Stuck in Meta logo and Went off

My oculus wont Start up, it Powers and stuck in oculus Logo, Reboot again and still comes to the same logo. Never boot to control screen just black environment with the oculus logo.What i have done1. i Press power button and Volume down button and do...

VR Air Bridge D-Link stopped working

VR Air Bridge D-Link stopped working and Meta doesn't fix it since it was bought. Many messages without solutions. We have already done all the steps, the Windows updates have already been installed, the Air Bridge has already been factory reset, the...

edalgi by Level 2
  • 3 replies
  • 0 kudos

Resolved! Accounts on quest 2

My Grandson gave me his Quest 2 and set up an account for me I can use on the Quest 2. His account remains on the Quest 2 as administrator. Can the administrator privileges be moved to my account without returning to factory settings

Deb0104 by Level 2
  • 2 replies
  • 0 kudos

Oculus Quest 2: right controller stopped working

TLDR; the controller continues to loop on a firmware update and blink SOS. Next, from the Meta app, I unpair and repair the controllers. It "updates" and says success. It also says the same thing in my headset. But, right after the success message in...

co_ro by Level 3
  • 6 replies
  • 0 kudos

Yet another Oculus Rift S Sensors can't track headset issue

Hey All-I've dug through lots of other posts with this same (seemingly very common) issue. My experience is slightly different (I think), so I thought I'd start a new post. I get the can't track error intermittently. More often than not I'd say, but ...

Connecting to phone

How do I get my quest 2 to connect to my phone after accidently pressing forget this device on quest

Meri_06 by Level 2
  • 5 replies
  • 0 kudos

Resolved! I just want my controller back

I sent in my left quest 2 controller to be fixed on the 6th. 2 days later I was sent a message to wait 5-7 business days for a return tracking number. It has now been over 2 weeks and I haven't heard anything back. I'm posting here in hopes that some...

Headset needs updating before pairing

I have just bought new right controller from meta website for Q2. Headset was factory reset. I have installed the app but can't pair headset as have software notification required message. On the headset it's stuck on first screen with pulling strips...

oculus quest to controllers

So on my left Oculus quest two controller, I cant move left, up, right, or down because everytime I do, it twiches downward like CRAZY! No MATTER WHICH WAY I PUSH IT, IT TWITCHES DOWNWARD QUITE A BIT! I have unpaired and repaired it, i have used pres...

Quest is bricked. Stuck After Entering 2 factor

A meta account connected to Facebook. I enter email & password, it asks for code sent to device.I enter 6 digit code from 2 factor app I use for Facebook. Accept button turns into a spinning arrow.It spins forever. If I do anything else, it goes back...

Oculus not pairing with headset or handsets

I forgot my pattern so reset factory settings, now when trying to pair the handsets dont show up, and I cannot pair the headset through the phone as it says i need to update WiFi settings as I assume I just had a new WiFi hub installed, however i can...

Oculus Quest not pairing with phone after reset

Привет!Существует проблема с сопряжением Oculus Quest с телефоном. После сброса к заводским настройкам при подключении к приложению MetaQuest автоматически вводится 5-значный код шлема, отображается, что шлем привязан к моей учетной записи. Когда я п...

Can i connect to this laptop?

I bought a Tuf F15 (the 2022 model with i7 and 3070ti), i have a question, can i link a Quest 2 to it? If yes, how? (I've read that a simple link usb-c probably won't work)Thanks for the help

EXAX_21 by Level 2
  • 0 replies
  • 0 kudos

nobody can answer this question?

hi, i am having trouble getting a answer to this question. i live in dubai, uae. the meta quest pro is not sold here.i have an address in the uk i can deliver the item to. i can set up the meta quest pro in the uk, then bring it here to dubai. if i d...

ghupp by Level 2
  • 0 replies
  • 0 kudos

No audio when screen recording on IOS

So I want to stream my quest 2 on my twitch from my iPad on the oculus app casting but when everything is setup and start recording it mutes the audio but I get video. I then tested just normal screen record and as soon as you go into the oculus app ...

How to remove fb account visibility

Hi all, is it possible to remove the visibility of my fb account, but still use it for log in without doing factory reset of Oculus? I’ve realized that my real name and surname (necessary for owning a fb account) are now visible under my Oculus handl...

Top Kudoed Authors