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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 41291 Views
  • 102 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Audio Issues with Casting

I tried to cast my Quest 2 to my PC so I could stream to my friend on Discord, but no sound was coming from the cast. The audio on my headset is just fine and they're both on the same Wi-Fi network, but I'm stumped.

Resolved! Right controller is confused

When I was in the middle of playing beat saber, I started hearing a consistent clicking and a pop up was saying that there was something wrong and I needed to update it. I tried clicking on everything and I couldn’t do it. I reset my headset three ti...

Anon_257 by Honored Guest
  • 428 Views
  • 1 replies
  • 0 kudos

Serial number not recognized by meta

Hi!I have an Oculus Quest 1 and I'm about to buy a Meta Quest 3. A friend give a referral and I get the following error when I click "Accept Referral":Unable to accept referralThere was an issue with accepting this referral. You may not be eligible b...

Resolved! quest 2 not getting past the choose account menu at startup

This morning I was using my meta quest 2, when I opened Xbox cloud gaming I activated pass trough mode, and I closed the app outside my boundary. It asked me to go back in it and when I did it it made a strange noise. I took of my quest and I turned ...

Cappy1310 by Honored Guest
  • 540 Views
  • 4 replies
  • 0 kudos

Resolved! Two factor auth wont be detected even when its on

I had developer mode before but it randomly went away so I went to get it again and I found out that you need to turn on two factor authentication to get it. I do that and it says its on but when I go to my quest app and try to turn developer mode on...

oculus quest 2 stutters

i bought a meta quest 2 to play dcs vr at the time it ran fine for a day the next day the headset started to stutter. used the oculus debug tool that's only temporally stops it with in hours of gaming the headset stutters. my pc spec are a AMD Ryzen ...

Resolved! Wifi connect button Greyed out

Hi I work in a education institute and I am trying to get some metaquest 3 connected to the school's wifi for work purposes. According to the school's set up guide we are supposed to use PEAP with MSCHAPV2 as phase 2 authentication, for CA cert we we...

Planedev by Honored Guest
  • 3472 Views
  • 13 replies
  • 0 kudos

Feels like I'm being victimized!

2 accounts1 is old Oculus changed to Meta and the other is a FB/Meta.Using a PC1 will update to V64 the other 'updates' to V63. WHY are you downgrading my Meta Quest Link software?You're making me feel like a criminal like I'm not worthy of the updat...

oculus rift s helpp(usb)

Rift S suddenly goes black or gets stuck while playing, and then the controller loses tracking and can only spin in place; I can only see the snowflake screen through perspective. What's the reason? It was fine a few days agoAfter 4-10 minutes of use...

屏幕截图 2024-04-14 135647.png 屏幕截图 2024-04-14 135541.png 屏幕截图 2024-04-13 211220.png
Afidias by Honored Guest
  • 693 Views
  • 5 replies
  • 0 kudos

Quest 1 to quest 3

I had a quest 1 and recently upgraded to a quest 3. it looks like my quest 1 account was through face book and a different email. my new quest 3 account is not through Facebook and uses a different email My meta username does seem to be the same ! my...

Game purchased on previous headset won't load on replacement

I had to return my old Meta Quest 2 due to a hardware issue. The new Quest 2 set up easily and works just fine, EXCEPT that one of my previously purchased games won't load/open.The game (Walkabout Mini Golf) appears to be downloaded, but when it shou...

SLRmtbr by Honored Guest
  • 388 Views
  • 4 replies
  • 0 kudos

Resolved! Meta Quest 3 Tracking failure

My brand new headset looses all tracking any time I am in my quest home, using the pass through feature, or while using hand tracking. All camera lenses are clean and appear undamaged. I have factory reset the device three times, but Nothing is worki...

Using quest 3 on a moving ship

I was trying to play my quest 3 yesterday while offshore and my ship was moving some due to weather. It wouldn't work right due to tracking issues. Is there a fix for this or wont work while any movement is going on? TIA

Brent2553 by Honored Guest
  • 910 Views
  • 5 replies
  • 2 kudos

OculusSetup.exe "can't connect"

Hello,I have the following issue: When I open OculusSetup.exe, after "Review Terms and Conditions", "Agree", I have this message:"Can't connect Looks like we can't reach the Oculus server. Please check your connection."I tried it on my old laptop tha...

Deshim by Honored Guest
  • 365 Views
  • 2 replies
  • 0 kudos

cant pair meta quest 2 to my computer

air link AND link cable won't help me connect to my quest 2 and I am wondering how to connect to the computer app. they are on the same Wi-Fi and is being used by one account that is shared (but my computer isn't paired yet). I know this isn't lots o...

JLucasK by Honored Guest
  • 403 Views
  • 4 replies
  • 0 kudos

Meta Quest 2 freezes every time I plug it in

Meta Quest 2 freezes every time I plug it in, then it reboots. I have already tried power cycle and holding power and volume down button and then clicking on boot. And neither of those fixed the issue. Its super annoying when your in the middle of a ...

JMFP403 by Honored Guest
  • 393 Views
  • 3 replies
  • 0 kudos

Oculus refund

I refunded one of my games I regret it And it’s been three days and I have not got my money back is there anyway I can cancel my refund

ciz2k by Honored Guest
  • 6897 Views
  • 14 replies
  • 1 kudos

Pc app issues

I've installed oculus set up to my pc. Whenever I run it, I’m told that I don’t have enough storage space for it. When I checked my storage, I saw that I had a lot more than what is required. I’m unsure of what to do here.

IAMGUBBIE by Honored Guest
  • 258 Views
  • 2 replies
  • 0 kudos

Help me Meta, unable to add account to device

When I tried to add an account on my vr it took me to the power on screen and it keeps making the sound over and over when you power it on but it’s staying on the screen and I tried holding the power off button and the volume down button at the same ...

Danteizq by Honored Guest
  • 256 Views
  • 2 replies
  • 0 kudos

Resolved! removing devices from account

I have a device on my account that I dont have anymore. How do I remove it? I already did factory reset, and returned the item. I can't find anything on the app nor on my account on meta web platform.

Valtiel_ by Explorer
  • 10413 Views
  • 19 replies
  • 1 kudos
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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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