Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Oculus Quest 2 - games won't install

I tried to open a support ticket and got a 403 - which is concerning at best. ... I've purchased several games. Some installed fine, others "download" but don't install and when you try to install, they start downloading again. I've restarted everyth...

Anonymous by Not applicable
  • 21 replies
  • 0 kudos

Oculus quest 2

I have not been able to play my oculus for a little over a month now I have talked to the support pepole and they didn’t help. My oculus had a update and then after it updated, my cameras for the headset started to act funny, and it was turning me up...

Horizon Workrooms cant login

Every time I click on "Continue with Meta account", the app makes me sign in. After I sign in, a couple seconds pass and it goes back to the first screen again. Do you guys know how to resolve it? On my desktop I was able to login and use it without ...

Is there a way to force a game to update

I was installing the update for Bonelab, when I accidentally clicked cancel update. Now, it does not say it needs an update and will not launch at all. Is there a way for me to force it to update, preferably without uninstalling the game? If I do hav...

New Meta Account Not Working with Headset

So, I have been trying to log into my Oculus Quest 2 with the Meta account I just made, and it says its "not associated with your original account info and purchases" and I can't sign in with my oculus or Facebook account. It says a solution is by fa...

My left thumbstick seems stuck

So i have had my quest for over a year now and my thumbstick is acting as if it is stuck being pushed in as if I’m trying to sprint in a game or something like that. Is there anyway i can fix this?

Refund declined

I purchased after the fall as a gift but the person I purchased it for decided it was not for them after watching videos on YouTube. They redeemed the gift only so they could request a refund as this was the only way we could see to do this. They did...

Resolved! Issues tracking apple magic keyboard in oculus quest 2 v38

Hi, i just bought an oculus quest 2 along with an Apple magic keyboard today , and i have much troubles getting both working correctly, the most annoying part being that when i pair my keyboard with the oculus, it is tracked as a logitech K830 keyboa...

Horizon Workrooms and Logitech K375s

Hi,I just got the K375s and it works fine in the Meta Quest 2's general environment but somehow it is not possible to use it Horizon Workrooms. Should I return it or is K375s support will be implemented soon? Thanks

Problème d achat

,bonjour depuis une semaine je ne peux plus faire d achat sur oculus et mon moyen de paiement est bon pourquoi?

Can't connect headset

My Oculus Quest 2 headset told me to go to to enter code, but I don't see anywhere to enter this code. Now I am unable to use my product because of it.

Bonelab not working

Hi I brought bonelab for oculus pc and I use a quest 1 with a link cable my pc meets bonelabs requirements and everytime I load it it gets to the main menu and freezes until it crashes and recently it dosent open the app it says failed to initialise ...

can install a game I bought

I just bought frenzy vr and when I went to install it says failed to install and try to click reinstall nothing happens any help? I also cant press uninstall so I cant update anything else.

How to update oculus quest from an old version?

Currently have a Oculus Quest 1 headset that we forgot to update; it's currently on version 23. Would like to update to the latest (v44?) but updating via the headset doesn't seem possible; when I go to About/Update, it says that no updates are avail...

TA_TSC by Level 2
  • 10 replies
  • 0 kudos

I can't get into my oculus account

I decided to play on my oculus yesterday and none of my games were loading, I tried to press on it again and it came up with a thing asking me to put in a code, so I went onto the link it told me to go to and I put in the code and it kept saying it w...

yulelog by Level 2
  • 3 replies
  • 0 kudos

Left Controller Problem

So I got a new oculus quest 2 off of Ebay, and I have been trying to set it up, but I'm stuck on the pair controller screen and my left controller won't pair, I need to update the software to connect it to my phone, but I can't do this until I get pa...

Warranty help!

Is there any manager at Meta that can contact me!?! I’ve been waiting more than 5 weeks now and no one is replacing my controller that was authorized for replacement! The person “handling my ticket keeps telling me sorry can help until the “investiga...

Cannot enter VR

I just got my Oculus and have been doing the set up for about 30 minutes and everything was working fine but now I can’t enter the menu after the device setup saying it is complete and to hold down on the Oculus button. Every time I try the screen st...


When I try texting my friend it appears saying "Not everyone can message this person on Meta" I blocked and unblocked her to see if that could work, but now I cant follow her again, pls we cant play echo vr anymore because of this.


HiI bought oculus quest 2 a few days ago. There is no problem on the home screen and while playing games, but when I open VR from sites like Skechfab or as an apk file, the glasses freeze. How do i fix this problem ?

Black Screen with sound

Quest 2 is about 2 months old , I'm new to this VR . But I'm having issues with head set. Black screen but I have sound,,was told by tech support to factory reset . Headset still black but I can mirror it to TV or phone the image shows up on mirrored...

Pin Reset

Hi - I set up my Oculus Quest 2 but inadvertently used my Facebook email used address, which I have no access to (I tried with Microsoft already). I now need a PIN to purchase games but I can’t get a new PIN (using the Forgotten PIN link) as it sends...

Top Kudoed Authors