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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Meta Quest Support
  • 44933 Views
  • 111 replies
  • 5 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

F1 23 Freezing after Finishing Race?

Hi, I have an issue with the meta quest 3 on version 60 and 59, where I would finish a race, and then the game would completely freeze up on the meta quest. The game on the main display would still be okay, and run, but the display on the quest would...

Resolved! Meta Quest Gift card

Hello, I have a Meta Quest Gift Card, it is a 16 digit one, I have tried to follow all the steps which is written on the back of the gift card but none of those works, first it says to open the app and on the wallet or should be a “+” sign where I ca...

Resident evil 4 / freeze during the splash screen

Hello,I am the owner of a meta quest2.Since the previous update V64, I can't play to Resident evil 4. The game freeze on the splash screen with 3 dots under the picture.Do you have an idea to solve the problem ?Thanks.

Unable to buy mods in games

When my son chooses a mod that he wants to buy, it takes me through payment on the headset- my correct card details are there. Then a message states 'continue in app'. I oblige in the app but it states 'continue in headset' and then we go round and r...

Need help

Hello, I need help on how to get in touch with Meta support. I can start a report on the Oculus website. It keeps telling me something went wrong. I need to send in my son's Oculus Quest 3 to be fixed because one of the lenses have been damaged. I ha...

Hawco21 by Honored Guest
  • 199 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t send message

I played with someone and followed them but I couldn’t chat with them. When I went to chat on the meta quest app but where I presume it would say chat it said “can’t send message” I thought it was because I hadn’t linked instagram or Facebook but I d...

I cant update my device

I just bought this device and when I take it out of the box It tries to update itself but it just restarts after a few seconds and after it comes up it goes on the update again

P30p by Honored Guest
  • 410 Views
  • 5 replies
  • 0 kudos

Resolved! Can’t send messages on the mobile app

My friends can send me messages but I can’t reply through the oculus app on my phone. In the message bar it just says ‘can’t send message’ can anyone help me know how to fix this?

KaneoCF3 by Honored Guest
  • 4303 Views
  • 16 replies
  • 0 kudos

Resolved! Quest 2

Hi, I have bought a second hand quest 2 and I need to remove the previous owners account. Does anyone know how to do this please?

Xo.ellieb by Honored Guest
  • 220 Views
  • 1 replies
  • 0 kudos

Meta Quest Gift Card - can't redeem 16 digits code

Just purchased a Meta Quest $50 gift card and received a 16 digits code for it...which of course is not working!Then I saw on the forum that tons of people went through this ordeal, some of them 2 years back!Since there is basically no support on Met...

Resolved! Graphics card issues

So I've been trying for about 2 weeks now to use my meta quest 2 on a PC so I can play Skyrim VR. Long story short and 600+ $ later I have a dell woth these specs ( at bottom) and i googled it and most people said it should work fine. So I download e...

Resolved! My oculus is stuck on pass through when turned on

When i turn on my oculus it puts me onto pass through with the blue circle and 3 dots like its loading . But when i move my controllers i can hear the clicking noises like i am choosing something. I have tried reseting ut multiple times but nothing w...

Quest 3 mic is too quiet

Hey guys,I was playing some Gorilla tag but i noticed that i need to shout that the peaple can hear medoes some have a solutionSo basicly my quest mic is too quiet and it is annoying

Pauliwahn by Honored Guest
  • 601 Views
  • 6 replies
  • 0 kudos

Meta Quest Remote Desktop - macOS Sonoma Login Loop

Hello everyone,it seems like this problem has come and gone and I am still looking for a solution. I have a Quest 3 and trying to connect to my work laptop (MB Pro 16" M2) using Meta Quest Remote Desktop.The behaviour is as follows: I open the app, i...

guddy101 by Honored Guest
  • 2601 Views
  • 17 replies
  • 1 kudos

Account settings are unable to be selected

So I've been trying to get side quest for the past hour and I've gotten to the developer mode situation and I've tried to select the account settings is my device but it isn't working, it is transparent or tinted meaning I cant click it and I cant go...

Quest 1 no longer supporting Onward

Since Onward will no longer be supported on Quest 1 how do I obtain a refund if the game was purchased a year ago? This bait and switch tactic happened also with Population 1 recently. Will this be a common thread with all online games that are marri...

BalkyDan by Honored Guest
  • 1387 Views
  • 4 replies
  • 1 kudos

Resolved! quest link not working (quest 2)

Hey I am using the official quest cable https://www.meta.com/nz/quest/accessories/link-cable/ and my pc has the right specs to run questlink (as defined by the official meta site) https://www.meta.com/en-gb/help/quest/articles/headsets-and-accessorie...

black screen of death

ok so my little brother thats 4 peed on my meta quest 2 recently and it wont charge and its giving me the battery none signal meta can you please reach out thank you:)

Resolved! New Oculus account setup error OVR88948175

We run a VR lab at the University with 19 Oculus Rift and 4 HTC Vive stations, open to all faculty, staff, and students. We require each user to sign into Windows with their own University account, and to create their own Oculus account. Beginning in...

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twhall by Expert Protege
  • 140136 Views
  • 61 replies
  • 14 kudos

Resolved! Using Quest 2 on a ship?

I work on a ship, and i brought my Quest 2 with thinking I'd be able to use it on board. Sadly IT seems I was mistaken as the tracking is ALL over the place when the ship moves with the waves. Is it possible that something is wrong, or is it maybe so...

Quest 2 stuck in USB UPDATE MODE!! Please help!

So I just updated to the newest version 23 around noon, spent a couple of hours playing Half-Life Alyx till the battery is very low. Turned off the device, charge it. And then tonight I unplugged the charging cable, and I notice that the sidelight do...

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Qupo by Explorer
  • 47981 Views
  • 49 replies
  • 6 kudos

Fedex says delivered but meta says haven't received...

Hello I bought a quest 3 from Walmart and it was defective with a black screen of death and they would not accept my return because the serial numbers didn't match and then I sent it to meta and they said I'll get a brand new one shipped to me as soo...

Resolved! Issue with Mixed Reality Capture

Hello, I can't start mixed reality capture at any cost, I have Meta Quest 3, the problem I see is that I don't have the option to enable MRC made available in the games, I tried to get into mixed reality with the help of Liv connect, OBS or reality m...

Arroven by Explorer
  • 11127 Views
  • 60 replies
  • 6 kudos
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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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