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Face tracking with quest pro not working properly

Just today my quest pro started doing this, so I don't have the most info, but the eye tracking for it has completely stopped, and the mouth tracking is barely tracking anything whatsoever. Basically the entire thing for face tracking is either bugge...

Work/Personal Account set up issue

I accidentally started to set this up as a work account when it should have been a personal account.It doesn't recognise my personal email, which is the one I set up my meta account with and keep getting the following message:"This device is managed ...

Taiwan's NCC unfairly charges META buyers for wireless review.

Taiwan’s government agency, the National Communications Commission (NCC), began enforcing new regulations at the beginning of this year. As a result, consumers who purchase most products from META are required to pay a fee to the NCC. For example, pu...

Resolved! about Pre-Order

When I per-order a game, meta quest don't take the money on same day you per-order the game until it the game has released, it's that right

Eleven Table Tennis

When I hit a ball to my opponent another ball appears, trailing it. It disappears when the other player hits it back. Any ideas how to fix this? Thanks.

Eleven Table Tennis

Only in the lobbies, I have started to see 2 balls when I hit (but not when they return). Any ideas how to resolve this please. Restarting headset does not work. Thank you 

8-Digit code to verify age.

Community,I have had zero resolutions from customer service as to why I can not see the 8 digit code to verify that I am over 13. I have reset the factory settings and paired again with the account. Nothing. They are threatening to suspend the accoun...

Problem using Quest 3 and applying ASW.

I have a problem using Quest 3 and applying ASW. I use Quest 3 only for flight simulations X-Plane 11/12 and MSFS2020.I use a cable connection.My USB connection bandwidth is around 2.4-2.9.I tried different configurations and settings in Meta Quest L...

Q3 charge port gets hot preventing charge

Every time I plug in my Q3 to charge, the port becomes very hot and smells like it’s about to catch fire. Because of this I can’t charge it, making the headset useless.

I need to talk to support please

Someone from meta please contact me

Unknown Meta Account Added To My Facebook Account

Dear Support Team, My Facebook account was recently hacked, and during the breach, the hacker created a Meta account using their personal data but linked it to the hacker's email address. They then connected this Meta account to my Facebook profile. ...

Problem with Meta Quest Air Link

First of all, I'm trying to get help from support, but official site don't see my Oculus Quest 2 serial number, even i copied it from Meta Quest Link app and from my controlers.But to the main point.I have PC build from this:Motherboard ASRock B450 P...

Resolved! My Quest 2 was stolen

Hi my oculus quest was stolen from my home Is there anyway you can see where and when some one was on it last please ?

Cannot connect to friends in “Vertigo Games” games

My friends and I love Vertigo Games’s games. Arizona Sunshine and After the Fall are some of the best VR games in the market… but we keep running into the same issue every single day - WE CANNOT connect to each other! We join a lobby just fine, but h...

Big charging wattage

I use a 120W charger that came with my phone to charge my q3 while playing. Just wanted to ask if that could potentially be a problem.

Meta not honoring one year warranty

Meta does not stand behind their workmanship. Do not buy, go with Sony Playstation VR. The Meta Quest VR device will break, and Meta will not honor their one-year warranty.Bought our son Meta Quest 2 in April 2024, in Nov 2024 both controllers stoppe...

I can't connect my quest 1 to link and not showing on account

Hello, i can't connect my oculus quest 1 to quest link and the quest 1 is not showing on account but i see in the meta horizon he is connected to the profile. what i need to do?

Oculus Quest 1 not downloading apps

So I bought this Oculus Quest 1 with 128GB (used) and it came factory resetted, so I had to use the current newest version of meta horizon to log in, but it didn't work at all, I got multiple errors like it got stuck at the safety screen in the setup...

Alien VR needs a cheat menu after you beat the game.

I would love just to mess around the game with unlimited ammo and hardest difficulties. I barely into it at easy and im always out of ammo. I can't imaigne the fun it must be at harder.

Launch apps in "unknown sources" remotely

Hi,I am developing some simple applications which I am uploading to my quest 3 headset.The games get downloaded to the "Unknown sources" folder in my quest 3, and not the main app library.I have a strong need for being able to launch the apps remotel...

Lost access to email on my Meta account

My email was associated with my former school which has revoked access to the email itself. I cannot update my meta account with the new email address I'd like to use without access to a confirmation email to the old address (that I dont have access ...

Right controller doesnt turn on

I came home recently after not using my vr headset for a week, both controllers didnt have battery and when i changed them for new ones the right controller didnt work at all, the light didnt even blink. My left controller worked fine and i swapped t...

so many issues...

1- meta quest link, reinstalled 10 times... Air link not working properlyon my meta quest 3s it says minimum requirements not met or something like thatit is a i12 with RTX3050ti should be ok...my old 6th gen with rtx970 worked!!!!!so then i se OPENX...

Horizon OS Gallery app on Quest 3 missing

I have been on v72 for a few weeks now, and last night the settings app said that there was a new update for v72. After upgrading, I can no longer view any panorama or spatial videos in the files app (the files app takes a while to show the panorama ...

Left controller menu button not opening menu

Hello meta quest support I've come into a issue. On the left controller there is a button with 3 lines that I've been told opens a menu but when I click the button it doesn't open or do anything it clicks and the tracking picks up on me clicking itBu...

Quest 3 link cable NOT working with battery pack

So, after the latest quest software update, my link cable will NOT connect to my PC. However, IF I unplug my battery pack, then it will work! So, basically my battery pack is USELESS when I use the "official" meta cable for the linking purpose The a...

(AirLink) Audio does not work while in AirLink.

So i just recently bought a computer and wanted to try out AirLink. I connect my headset and follow all steps, when I run a game, even look at youtube, or use discord the mic works but there is no audio. When I run stand-alone all audio works. My bud...

Resolved! Account recovery

Hi, I need assistance recovering my account and transferring my data, progress, and games to a new account since my Facebook account was deactivated. Any guidance would be appreciated.

Controller Problem

My right controller isn’t working. I put new batteries in it and it still says battery low and won’t connect. What do I do?joe parson9136835215

Resolved! Quest for Business and Kiosk mode

Hello everyone, I'm considering enrolling in Quest for Business and I have a specific question regarding device and app management. I need to ensure that my devices and apps can function in Kiosk Mode to prevent users from accidentally exiting the ap...

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Resolved! about Pre-Order

Resolved! My Quest 2 was stolen

Resolved! Account recovery

Resolved! Quest for Business and Kiosk mode

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