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Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 54690 Views
  • 111 replies
  • 6 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Another disappointment

After waiting almost 2 months for replacement controllers they don’t even power up.. this is getting beyond ridiculous. Too add I’m on replacement number 3 for headsets. I purchased the quest 3 in November 2023. As of today I’ve been able to play may...

Resolved! Ongoing Issues with pairing Meta Quest 3

Subject: Ongoing Issues with Meta VR Device and Support ExperienceDear Meta Community,I hope this message finds you well. I'm writing to share my ongoing struggles with my Meta VR device and the accompanying support experience.It all started back in ...

Resolved! Lying Down Mode Is Useless in V64 and V65 for Quest 3

What is the point of creating a "Lying Down Mode" if your controllers no longer fully function? OK, I was able to lie down.....but now I can't control anything. I can't watch any videos on YouTube, or anywhere else, because my pointer no longer shows...

Regarding Meta Quest 3 missing order

Hello,I had ordered Meta Quest 3 on April 30th through an official portal. On 2nd May 11:46 AM I received a notification that my order was delivered by UPS. However, I was unable to find my package. I reached out to UPS but they mentioned that the Se...

Resolved! [Not Resolved] - My mic doesn't work when I screen recorded

hey how are you doing I have a problem that makes me mad because there are no settings or indication to tell me I record my video with no voice. The problem is when I use microphone inside an application, for example WhatsApp, I saw my voice when I t...

Ab2dx by Explorer
  • 6074 Views
  • 53 replies
  • 1 kudos

Resolved! Losing controller tracking when hands at sides

Just looking to see if anyone else has this happen, With the Quest 3, when my controllers are resting at my sides they will momentarily lose tracking, a question mark will appear over the controller icon and then disappear. Its regains connection fas...

Ryken_ by Explorer
  • 581 Views
  • 5 replies
  • 0 kudos

Oculus quest 2 won’t work

1 year ago my oculus quest 2 had stopped working. It was stuck on a black screen than later on it was stuck on the meta quest logo. I have tried factory resetting and everything nothing works. It was also show a chip with an arrow and a green loading...

only_Alex by Honored Guest
  • 415 Views
  • 3 replies
  • 0 kudos

Refer a friend

Hi, I referred my friend. They activated there VR and set it up. I saw on my account referral accepted with the half bar. They finally finished it and she doesn't have the $47 and her name disappeared from my referrals therefore i can't get the credi...

Bear_96 by Honored Guest
  • 385 Views
  • 2 replies
  • 0 kudos

Name Change

Hello, is there any way I could request an early name change even though the 6 months isn't over yet.

Usb update mode

Hello, meta quest 3 is blocked in usb update mode, I can’t do nothing!Its totally blocked in this page, I can’t reset to factory mode! How can I fix this?? 

Nebbia by Honored Guest
  • 498 Views
  • 3 replies
  • 0 kudos

Log back in on another device

My Oculus is forcing me to login in on another device. The screen says to remove headset, go to www.meta.com/device on mobile or desktop, log into your meta account with your Facebook account, when promoted enter the following code. The code is cutof...

how can i bypass the "Graphics not compatable" error

Time and time again I have been trying for over a month to get the broken a** pc meta software to work on my gaming pc i spent nearly $8k having built.I run CORE i9-14900 @6.0GHz Geforce RTX 4090 / 50gbRAM / 25gbVRAM / 2TB internal /w/ 10TB EXT SSDI ...

Couldn't log in

I just log in everything the app meta quest and the problem is my VR headset said "Finish setup on another device" so there's a link so I copy that and it didn't let me a code so is there a problem with that?

Overheating Warning mQ3

Hi I recently purchased my quest 3 an while downloading Zenith it started to make a loud noise an gave an overheating Warning. It told me to remove it. So I turned it off an the front was pretty hot. Im not sure if it's damaged or why it overheated, ...

Vr not working- pairing code

My oculus is not working this problem has been for around 3 days.I’ve factory rest but I can’t get past the white page with the code on help me pls

Quest cash error

I have tried to buy a game on the store with the quest cash and it says “ something went wrong we’re having trouble completing your request. Please try again” I even tried using my card an the same message pops up I’ve tried to do this 3 days in a ro...

Why must I factory reset my quest 2 before its next use?

I recently started using my quest 2 again, but neither controller works properly to navigate and only a factory reset fixes it. I've already replaced the batteries & fully charged the headset, but that doesn't help. I've also tried "calibrating" the ...

Suspended account due to age restrictions

Hello. I received mails from meta regarding my account being suspended due to age restriction violations that I assume is my kids playing 'Gorilla Tag'. I did not respond to the mails as I believed it to be phishing attempts. This was clearly not the...

cannot create a second account

I acquired a Meta Quest 3 and am unable to set up a secondary account for my son. The headset is synced with my phone app, yet I've received no assistance from support. Two of my family members desire individual accounts, but I have yet to receive an...

bbolyard by Honored Guest
  • 328 Views
  • 3 replies
  • 0 kudos

Meta TV app

Since PTC V65 I cannot minimize the Meta TV app. I don't see the bug log anywhere on the forums. Is there anything I'm missing? I clicked on anything and everything.

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Quest 3 link auto-enables

Hi.I am trying to move some files from my Windows 11 PC to my Quest 3 using the USB-C link cable I bought from you.In the past i would start the headset, plug it in, allow the prompt to read files and then select 'not now' on the link prompt that fol...

Username changes and 6 digit codes

I decided to change my name and match my username with it a couple weeks ago, after successfully changing my name I went to the change the username only to be met with something went wrong on the meta website and app in accounts center, when going th...

Not able to login to account

Hi Meta team, I am Karthikeyu Busa. My meta account name is @karthikeyu. Recently, I moved to new phone and the meta account is not appearing in my Microsoft authenticator app. Therefore, I am not able to login to the account. I tried contacting cust...

Busa by Honored Guest
  • 553 Views
  • 4 replies
  • 0 kudos
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Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

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