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Remediation Steps for users blocked in v76 with Wi-Fi 7 Routers
We are aware of an issue affecting some users with Wi-Fi 7 routers/Access Points after the recent software release. Our team is working diligently to resolve this problem, and an updated software release with a fix will be available shortly. In the m...
Resolved! (Not Resolved) Known Issue - Quest PCVR streaming micro lags and stutter esp. when moving head
Hi team, I'm getting micro lags and stutter in Airlink on my Quest 3 (EU/UK), esp. when moving my head. In the Oculus debug overlay this causes brief spikes in transmit/decode, fps drops and visible stuttering. The issue is not present on my Quest Pr...
Trouble With Facebook/Instagram Accounts?
Hi Meta Community,If you're reading this it means you're facing some issues with your Facebook or Instagram account. We know how important it is to ensure you're able to regain access to your Facebook and Instagram accounts. MetaQuestSupport, Moderat...
New User Posting Info
Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...
Sliding and lagging on all Horizon Worlds
I would like to know if anyone else is having the sliding issues just by standing still on horizon worlds. Regardless of the world, I stutter a lot and slide around; I dont face this same issue on other apps, also, most of my friends are having this ...
Meta Quest Link App - Installation Fails on Parallels Windows (M4 Pro MacBook)
Hello Quest Support Group, I’ve been struggling to get the Meta Quest Link app installed on my Parallels Windows setup running on an M4 Pro MacBook. After numerous attempts, I always encounter the same error: “Sorry, we encountered an error during in...
How to Enable Head-Locked Mode for Quest 3 While Walking
I want to use Quest 3 while walking on the street, but as I start walking, the interface stays in its original position and doesn't move with me. How should I configure settings like Head-Locked to resolve this?
My account was suspenned for being "underaged"
Dear - Meta I could not log in so i had tried everything. I emailed, got emails trying to see why it was suspending but it said I was under aged, I miss clicked when making my account I am 14 but when making my account i made me be "12" or "13". Afte...
Policy violation
Dear Facebook Team, My name is Avinash Rawat. I have been working on Facebook since 2012.I follow all the rules and community guidelines of Facebook and upload original videos on Facebook. I know that Facebook follows all types of policies and does n...
Facebook account locked
I know my email and password but i can't login my account is locked and i my recover email is disabled
Recover Hacked Facebook account
Hello. I'VE BEEN TRYING TO RECOVER MY HACKED FACEBOOK ACCOUNT SINCE APRIL 29 2024, FACEBOOK RECOVERY STEPS ARE USELESS, IT IDENTIFIES THAT I'VE ENTERED AN OLD PASSWORD. BUT STILL INSISTING THAT I SHOULD LOGIN TO THE ACCOUNT VIA PASSWORD, OR SEND TO A...
Resolved! Making new oculus account for quest 2
My facebook was hacked and then permanently deleted by facebook. There is no one to contact about this as it shouldnt havent been deactivated... but now my problem is I made a new facebook and we cannot use the oculus now. We bought things amd everyt...
Quest 3 no longer paired with my phone
This got me stumped today, my Quest 3 has been paired to my phone since I got it, but just noticed it was no longer paired.Trying to re-pair it to my phone, it says that the Quest is on a different account and has to be factory reset. However checkin...
Birthday
When it says to enter my birthday I do it and then it won’t let me press continue
Oculus won't change email, won't let me log in with email.
I have an Oculus Quest, and I recently booted it up. I attempted to log in with the oculus/meta account associated with it, but it says "invalid email domain."So I tried to login using my facebook details, and it says "you need to log in with the (em...
Connecting with code
I bought a Meta from my brother he factory reset it and I created an account on the Meta logged in on my phone with it but now I can’t connect my Meta and my phone using the code because I didn’t buy it officially with this email do I have my brother...
Slow meta quest 2
My quest 2 has been extremely slow for the last several months. It is especially slow and laggy when installing new apps and trying to record. I have tried factory resetting it, however that seemed to have not helped or even made it worse. I’ve check...
Controllers don’t work in certain games
Since the update to version 72 with the new meta quest os login screen I am having an issue. in certain games, the window will open, but then the controller won’t work. I can use the controller anywhere in the quest without issues, just not these gam...
meta link wheel recognised but not in vr assetto corsa
moza 5 works in content manager and in the steam app but not when vr launched
Resolved! PC lagging
hey, my vr keeps lagging hard when i connect to my pc. how to solve this issue ? @MetaQuestSupport
Can I setup my Meta quest without needing a phone?
I bought my quest and i see it needs a mobile, a google account, wifi and tons of permisions for the mobile. I just want to play it without needing all that. When i bought the product no where they were saying all those requisites, neither was on the...
When will the IPv6 issues resulting in constant loss of WiFi connection be fixed?
Since this issue persists for years (see list of related issues below), when will this issue get finally fixed?I want to have IPv6 support enabled on my network. However if I want to use the Quest 3 as a VR headset on the PC this becomes an issue as ...
Account closure
I want to talk to the advertising support team
instagram hacked
My Instagram account was hacked and they changed the email, phone number, and password linked to the account I tried going to recover my account but Instagram help is endless loops that won't load and every screen leads back to another and you don't ...
Meta Quest Developer Hub for Macos 10.13
what version of the Meta Quest Developer Hub for Mac will work with mac os version 10.13?the latest version requires mac os 10.15
On the Quest 2, I am unable to bring up the chat session in quake 3.
I've been playing quake 3 for a bit on Oculus Quest 2. While playing the game, I am unable to respond to the ingame chat. How can I respond if I cannot pull the console down or even access it for that matter ?
Resolved! Quest 3 Keyboard Dictation not working
On the onscreen keyboard I tap the Microphone key so that I can dictate my typing. The putt on says Initializing for several seconds and just shuts off. I've restarted the device tested audio and mic using voice commands software's up to date How can...
Instagram and Facebook Hacked
My Instagram was hacked and username and password changed and email address I believe. My account is still activate even though it has been reported many times.Then my Facebook was hacked too but you cannot find the profile on Facebook as I believe i...
Meta link not downloading
This is what I get when I try to download the meta link. I have restarted but it still won't work.
My air link is stuck in loading screen
I was trying to play pc VR but my air link didn't work it was just stuck on a loading screen with the meta logo and the 3 dots I have tried restarting my pc and VR it did nothing. After that, I deleted the meta quest link I don't have PTC on. I have ...
Meta Party call recording
Hello there, Me and my brothers play with quest 3 standalone and we are trying to record our game play while still recording our conversation. We use the meta call system and on our recordings you hear the game and whoever is recording. But you don't...
Resolved! How do I watch VR videos on YouTube?
HI, My idea is to connect my Quest 2 with a cable and quest link, use my desktop web browser to watch Youtube vr videos. No matter what format they are, I always get the flat video. No 3d immersion whatsoever. What I need to do to watch those videos ...
Problem with family setup and redeeming Batman
For Christmas I bought my children a Meta Quest VR headset and it was including Batman as a free giftMy daughter of 11 started up the VR and set up her account - so now she is the device owner - and then after that my son of 7 did the same. They imme...
Pro controllers still not updating, and totally unusable
I bought the pro controllers for my son for his Oculus 3, and its still not updating the controllers. There holding steady at 0% for a day and a half. I could understand if this was an off brand controller from a different company, but these controll...
