Get Help
Need a hand or looking to help others? Find answers and ask questions about your headset, accessories, and apps.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Known Issue: Closing Steam VR crashes Dash

Hi everyone! We're seeing a small group of Steam VR users finding that Dash is crashing on headset and that their PC is becoming unresponsive once they quit the app. The team is working on identifying and fixing the root cause of this issue, and righ...

Known Issue - V65 - V67 USB-C Debris/Water Warning

Not a solution - Marking for visibility Known Issue Hello everyone! I have observed that a significant number of users are still encountering the USB-Debris error even after the V64 fix was distributed to everyone. Consequently, I have taken the init...

LaserDisk by Retired Support
  • 108888 Views
  • 111 replies
  • 9 kudos

New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Problems playing 3rd party games

Hello people, i received my Oculus CV1 a few days ago. I downloaded Terrorift and i can't seem to get it working. It says "No HMD or sensor detected" and it plays in a split screen mode. All native games play fine, but can't this game to work. I've d...

Anonymous by Not applicable
  • 260 Views
  • 1 replies
  • 0 kudos

Headset Blacks Out While Playing Games

I had no trouble with the device until I tried to play a game. I originallystarted Subnautica, it played for a few minutes then the headset started to blackout intermittently, then blacked out entirely; I tried many games that did thesame thing. I lo...

Andwyn by Honored Guest
  • 391 Views
  • 1 replies
  • 0 kudos

Rift Audio Driver Issue

Hi everyone, I'm new there.So here's my issue, I just got the KS reward edition of CV1 and struggled very much with my Etron USB3 Host Controller.It looks like this crap is preventing me for using any USB3 port for my Rift USB Sensor. (I'm getting a ...

dylxru63sp6y.png
aokami by Honored Guest
  • 1676 Views
  • 5 replies
  • 0 kudos

Extension cables

I got some 4k HDMI extension cables that work on my TV but not on the Rift...Rift works fine until I use the cable(s)Sound comes thru no matter but not video?Has this happened to anyone else?

MeioJo by Expert Protege
  • 882 Views
  • 4 replies
  • 0 kudos

Eve: Valkyrie key still not sent?

I pre-ordered my rift back at the beginning of March. Since the pre-order list was so long, I bought one from Best Buy about two weeks ago. I did the "Purchased at Best Buy Retailer" in my order, and was told that I still would be getting all of the ...

Rubedo by Honored Guest
  • 1014 Views
  • 8 replies
  • 0 kudos

Still can't redeem my six game bundle.

Hello everyone. I purchased a galaxy S7 edge back in March and my Gear VR arrived June 14th. I logged into my Oculus account after installing the app and there were no games or apps under "Not Installed". I've submitted tickets to Oculus and called S...

Oculus not in system tray.

Should i see Oculus in the systems tray? Everythings seems to be working but should i not be able to get further options through that?

nrosko by Superstar
  • 633 Views
  • 5 replies
  • 0 kudos

Technolust - can't move?

At the start when it prompts you to use the left stick to move, the stick does nothing for me. I know the controller is working because I can hit X for instance to turn on or off the music, go to oculus menu etc.Rift headset, purchased from oculus st...

megarust by Not applicable
  • 500 Views
  • 1 replies
  • 0 kudos

Did they lie? or am i just dumb?

I cant get steam VR to work for my Oculus rift, and there doesn't seem to be any competent tutorials out there for this issue. If Oculus feels like stepping up to the plate, great. Otherwise, could someone help me out?

Black levels in one eye/panel

Hello,Strange issue here and I'm wondering if anyone has input. I received my CV1 yesterday and the right eye/panel has crushed blacks, meaning gray gradients are missing or severely limited. I've read about the whole NVidia HDMI full vs. limited bit...

Anonymous by Not applicable
  • 662 Views
  • 4 replies
  • 0 kudos

Resolved! hdmi connection don´t work

With the latest update my Oculus have stopped working, does not recognize the hdmi GPU, I followed the steps recommended to fix the problem and does not work, it happened to someone?

McPollo by Honored Guest
  • 660 Views
  • 2 replies
  • 0 kudos

Oculus Video will not open

hey guys, ive been trying to get oculus video to work but i get an error stating multi gpu luid mismatch telling me to switch my hdmi's but i have the oculus plugged into my gpu and my monitor to my Motherboard so i dont understand how i am supposed ...

Can't install games...

Hello,It's been a week since I've got my CV1 and i most of the time games I purchased don't want to install themselves.I've been able to download the smaller ones like BlazeRush, Henry, AirMech or Pinball, but install fail all the time for EVE:Valkyr...

Games installing on C: instead of D: drive

I was trying to install the new update to EVE: Valkyrie and it said I do not have enough space on my hard disk. This puzzled me, since I have a 2 TB hard drive. The explanation was not far to see. The oculus store was installing purchased games on my...

USB 3 shown as USB 2

I've got a minor problem and would need some suggestions. I have the headset and sensor USB cables extended with active USB 3 cables. Both are plugged to my motherboard's rear USB 3 ports (Asus Z97-P Gamer). I can get only one of them to be recognise...

Jaaba by Protege
  • 261 Views
  • 0 replies
  • 0 kudos

The newest Rift can't be anymore extended monitor ?

Hello guys I have question I just received the latest rift version and it works perfectly. I'm really happy about that but there is something that bothers me. I wanna extend my rift as third monitor but the rift doesn't show up in the display setting...

D4rkL0rd by Honored Guest
  • 650 Views
  • 2 replies
  • 0 kudos

Cannot Install Runtime

Machine is fully compatible, built for VR, I have full Admin Rights.It fails after downloading, saying an error occurred and I need to Restart.Things I have tried:- Uninstall all traces of Oculus Software- Uninstall MSV C++ 2015 Redists- Checked Perm...

sh0v0r by Protege
  • 2588 Views
  • 5 replies
  • 0 kudos

Mythos of the World Axis on Oculus Home, Loads SteamVR ???

Not sure whether its because of the latest Oculus Driver release (on June 24), but now Mythos loads up steamVR and a black window opens on the PC, but the game doesn't play.. In order to play, I have to rename the SteamVR directory before loading Myt...

Canadian price at check out

HiI need to know exactly how much the Rift is to order, in BC Canada.It says $849 "This price does not include tax and shipping."....and that's the price at checkout. Well, if it doesnt include tax or shipping, why is that the price at checkout? Also...

Virtual Floor

Hello everyone, loving my Rift so far but just have one concern. I apologize if this has already been asked but when I'm in VR the floor is higher than the real floor. Sometimes it is a little and sometimes it is quite a bit. For instance in Oculus H...

Anonymous by Not applicable
  • 680 Views
  • 4 replies
  • 0 kudos

CR not visible as a display

Hi, I'm trying to stream the contents of what my rift shows via obs, but my rift is not visible as an additional monitor on Windows 10, nvidia gtx 980 (368.39)Is this normal? Is there a way of getting OBS to see what I'm seeing in the rift?Thanks

Installation errors.

Does anyone have a proven method to fixing games that won't install? I have tried to download project cars 4 times now, where it fails to install. Being on a 12mb connection makes it a real pain to d/l 21 gigs of data each time.

All installs fail in Oculus store...

So the Oculus software finally installed and my rift is working, but I can't download anything from the store. It will download and get to 100% and then error saying it couldn't install and to contact support. I guess this is the support forum?Atleas...

HDMI PINS are Damaged...

Hallo! Hab meine Oculus heute ausgepackt und musste feststellen dass meine HDMI Pins innen fast alle verbogen sind... wie ist das nun mit dem zurückschicken? Hey! i unboxed my Oculus CV1 to day... i checked out my equipment and i saw the connector on...

Verom by Honored Guest
  • 1007 Views
  • 7 replies
  • 0 kudos
Need a hand?

The community can help! For Meta Quest products, search for similar issues or create a new thread and the community will jump in soon. See our new thread posting tips for Getting Help from the Meta Quest Community.

If you need to speak with an agent directly, please contact our support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. Our team isn't able to assist with those account troubles.

Check out some popular posts here:

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Labels