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Resolved! Known Issue - Meta Device Code Not Working

Everytime I have tried to add another accounts onto my quest 2 the device code on says "Invalid Device Code Request! Please try again!" I have factory reset my headset and done all troubleshooting methods.

Anonymous by Not applicable
  • 92 replies
  • 20 kudos

Contacting Meta Quest Support & Collecting Logs

Should you encounter an issue or have any questions that would require you to contact Meta Quest Support, you can do so by heading to the support page ( Here, you can contact the support team via email or liv...

How to Report a Bug

As with any software, sometimes you will come across unintended bugs or glitches. When you come across an issue with a Quest product, you may want to report it directly to our Engineering team. You can do so directly from the desktop or mobile app. B...


New User Posting Info

Being a newb in-game and in anything can be tough. Here is a run down of how our tiny forum elves (and moderators) can help get you from an unknown newb to forum all-star. Posting links to external sites, certain keywords, or posting logs outside of ...

Controller on screen

when i play some games i have my controller stocked on my screen right in front of my eyes i include screen shots. what can i do about that. Yes i did do factory reset, uninstalled game, installed again is not going away TIA

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Resolved! Refunds

When I tried to refund a purchase that I just bought and one I bought a day ago and never played, it just popped up a message saying "App is ineligible for refund" or something along the lines of that. Anyone know what I can do?

Gorilla tag ban

I got banned on gorilla tag for “cheating”. I am on a stand-alone quest and all I did was go in tutorial by uninstalling the game. Some younger kids mass reported me and I got banned for that. I tried appealing, but is there any way for me to get unb...

We are not able to buy Games!

We have three Meta Quest 2 and we have a Problem:We are not able to buy games. We also tried it with the app, it doesn't work.We get a massage, that something is going wrong or strange and we shall try it later.Is something going wrong in your shop?

Black Screen and 3 dots since Windows 11

Ever since upgrading to Windows 11 I am now unable to use either Airlink or Cable as all I get when launching in a black screen and 3 dots.Latest Nvidia DriversReinstalled Oculus driversNo idea what else to do

Can't login to Oculus Quest 2

After not using my meta quest 2 for almost a year, i just tried my way back into it.After boot of the quest 2 i get asked to login to my facebook/meta account. Whenever i enter the right password (which is annoying since i have a very long abstract o...

forgot pattern locked out of Oculus quest 2 headset

I thought it would be a good idea to set a pattern unlock on my headset but i instantly forgot it and i am now locked out. it says that to unlock it, i need to go into the Oculus app on my phone and reset it by clicking on the headset and going into ...

Aliass by Level 2
  • 48 replies
  • 9 kudos

Flavius_dj tribe plus issue

Hi and thank you for reply, I tried from the headset quest 2, inside the app, and from the website oculus store, even if I added to mine 2 Amex card a brand new PayPal mastercard, think that I use to pay games and app from your store, never hade this...

INFINITE LOOP: "Use this code to connect your headset"

I've been using my Quest 2 for years without a problem. Today, when I put on my headset, I got the message to enter an 8 character code at, which I did on my desktop. I got the happy message: "You may close this window and return to y...

button to set headband is not working

Hi, does anybody know if this part of the VR occulus is replaceble? I am talking about the button where you can change the size of the headband with. It has broken and falls off the headband all the time. I can not seem to find a page in Meta for the...


I sent my partner a referral when she bought her own oculus but neither of us has received the £23 credit ?

rara28x by Level 2
  • 1 replies
  • 1 kudos

beatsaber constant pausinh

i got my vr for christmas as a present from my parents, although my beatsaber overtime have been pausing on its own constantly, it use to be an minor issue but now its getting quite annoying, i have tried reinstalling it but that didn't solve the iss...

Can't login windows 11

I just installed Windows 11 and the oculus app doesn't work.I want to log in but the browser don't open and I can't log in via email.

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Resolved! Graphics card not compatible upgraded to 4090 RTX

Has anyone been able to get 4090 to work with Quest app? Every setting I use says my system does not meet minimum requirements.System specs:Intel i7-13700Gigabyte 4090 RTX32g DDR5WIN11 22H2 - Fresh install all drivers updated. I upgraded my whole gam...

Screenshot 2022-11-02 161051_cut.jpg System_Specs.jpg 20221028_220456.jpg

Resolved! Oculus Link/Air Link too jerky/stuttery to use

My Oculus Quest 2 PC Link has got so stuttery it's unplayable. It didn't start out this way, it was fine, but over the last few days it has rapidly got worse. I was playing on Air Link (WiFi 6 confirmed) and tried restarting the headset, the router (...

What is difference between Intel Arc and Evo?

Hi Folks,My name is Yamaris. I am looking for a laptop but not good in technical as in graphics. I am working but my son loves to play games. My current laptop is not working properly. I have searched a lot but don't know what I should take. Should I...

Oculus Quest casting to Smart TV

Hey does anyone have the list of tv's that the Quest can cast to with the new 10.0 update? Im trying to cast to my Samsung TV but im not sure if its able to yet? If it helps, I have the model QN75Q8FNBF smart tv. Thanks yall!

Controller not pairing and dying immediatly

Brand new quest, controller was only about a month old and it stopped holding a charge. After putting a brand new battery in, it would vibrate then shut off immediately. I assumed my son banged it on a counter or something, so I buy a new one. He's h...

Quest 2 not working with acer nitro 5 an517-41-r48y

Hi everybody!just bought this very nice laptop(ryzen 7,rtx 3060),equipped it with 32gb of ram only to find that it doesn't work with the quest 2 both with cable or air link,the result is the same: the 3 loading dots stay there foreversometimes i get ...

Caeleni by Level 2
  • 11 replies
  • 2 kudos

TWD S&S Retribution possible soft lock?

I just need help on figuring out what to do and will I have to restart my playthrough.So firstly, my game won't let me "Confront Sonny," as his window won't open and I can't progress.And yes, the message has come before, but I think I know what could...

Safalid by Level 2
  • 1 replies
  • 1 kudos

Resolved! Lower GPU clock speed

Meta recently announced a performance boost for the Quest 2. I was wondering if I can lower the GPU clock speed somehow? I'm trying to save battery life cause my Kuject cable doesn't charge as fast anymore. I keep on seeing people complaining about i...

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